Langham Place Hotel Hong Kong

The hotel is located right in a large shopping centre in the hub of MongKok which means you are only a few minutes walk from some of the most famous markets in Hong Kong such as Ladies Market and the Jade Market. Its close proximity to the MTR also makes it handy for reaching other parts of Hong Kong - the MTR itself can be accessed from beneath the hotel but is probably quicker to get to via the side entrance. The hotel itself is bright and airy, and the beds very comfortable and the rooms offers some great panoramic views of Mongkok. All the staff were very polite and extemely helpful. We did not eat in the hotel during our stay, as we found we could eat well but for a lot cheaper in and around Mongkok and also in the shopping centre's food hall - which is connected via a walkway which you can access near to the restaurant. Mongkok may not be as flashy as other parts Hong Kong, but is an extremly vibrant area and it's a great place to experience the authentic hustle and bustle of Hong Kong life. Walking around the area at night I felt completely at ease and safe as a lone women, and have no hesitations in staying at the hotel the next time I'm in Hong Kong.

I usually prefer staying either in Causeway Bay (Park Lane, Excelsior) or in one of the Marco Polo hotels (near Ocean Terminal) but travel agent recommended this new hotel as the price was quite reasonable considering its five-star appeal (US$125/room). I went to the hotel website and the hotel looked super hi-tech and so new and fancy (with glass windows separating the bathroom from the room) and with the MTR just underneath the Langham Mall (which is adjacent to the hotel), I thought it would be worth it. I was not disappointed with the hotel per se. Hotel even smelled new and had a very fresh smell every time I entered the lobby. The only disadvantage is that the rooms were quite small (although I had been warned based on previous reviews), I didn't expect it to be this small. We had two small beds which would be ideal for just two people (rooms in Marco Polo and Park Lane offer two large twin beds and can fit four people). The room though was great. There was a dvd player (although it only showed black and white images -- complained about this but the engineer did not understand English and had a hard time explaining the problem) and hotel offers free dvds that you can borrow. Bottomline: great hotel if you plan to just lounge and relax in your hotel. However, if you plan to do a lot of shopping, location is a bit of a problem (I would prefer to stay in a hotel within the shopping areas rather than travel every day to it). Telephone is too high-tech and not that user friend. I tried using the free SMS texting and when it did not work, I couldn't remove the message I had typed. Warning also: the swimming pool is still being constructed (website is a bit deceiving as it already showed a picture of the pool). Overall: I had a wonderful stay but if I did not get a great price, I would have chosen a more strategically located hotel.

We stayed six nights. Arrived at 9am and checked in right away even if we had not asked for an early check in.

The hotel is very new, which is a good thing in terms of the room fittings, but a bad thing in terms of other services.

The swimming pool is currently closed (closed early April) and will not open until June they said. However, as the closure is due to "engineering" issues and "licensing" issues, expect a LONG time before it reopens. Sounds like they did not get the right permits....

The rooms are great. The bed is the best hotel bed I have slept in.

Staff is attentive.

The Mongkok area is great! Don't be frightened off by it not being Admiralty, Central or TST. It's only 10 mins away from the southern tip of Kowloon.

I must say that if you just rate the facilities and rooms, this hotel is indeed 5-star. But if you should look at the overall service, definitely it has not reached the 5-star standard yet. Although the staff are courteous (most with a smile), but the personal touch is absent, and most staff are not initiative and helpful.

Visited many times in Hong Kong but this is the first time I tried this hotel since it is newly opened. I was initially very excited to book this hotel since it is in the heart of Mongkok where I love to shop and eat. However, when my very first request was rejected, I immediately regretted my hotel option.

Upon check-in at about 5pm, I asked if I could request for a complimentary late check-out at 4pm the next day since my flight was at 8pm. Usually, the 5-star hotels (some not even 5-star) I stayed would accomodate my request especially after they validated my flight schedule. For this hotel, I even have to explain that I required time/place to pack my shopping and have a shower before going to the airport. However, the reception just said NO. When asked to speak to the manager, the manager did not even bother to come. I was really pissed with the lack of understanding and helpfulness from the front desk.

At night, when checking out the TV, we found that there was no movie channels or in-house movies. My husband called up to enquire, and the reply was there wasn't channels like HBO and also no assistance granted on the DVD player (comes with the room). However, just prior to checking-out, we discovered that guests can actually borrowed free-of-charge DVDs from the 5th floor.

Personally, I will not stay in this hotel again. No doubt the room is impressive with lots of gimmicks like DVD players and high-tech phone... but I have no time for these. I rather stay in a hotel which pampers me with good service... especially if I have to pay a 5-star price.

Spent 7 nights there during Chinese New Year. Great place. Friendly service. Free internet access at the business center. Plasma TV was fantastic.

The hotel is in Mongkok, away from the tourist area, but a short hop on the MTR will get you to Tsim Sha Tsui and Central. Just be ready for crowds!

Walk next door to Langham Place for great restaurants, trendy shopping or even a Hollywood movie with Chinese subtitles. Besides a dizzying selection of choices at the food court, I recommend the Guangzhou Garden for a pleasant sit down dinner. For coffee addicts, just remember their Starbucks opens at 9AM, but closing time in Hong Kong is around 10PM-Midnight.

I took the door-to-door airport shuttle which was $120 HKD ($15 US). When you come out of customs, look for the hotel service desk. They run every 30 minutes. The Airport Express is $90 HKD, but you'll have to fork out extra for the taxi ride from the train station to the hotel.

If you have time, ask the concierge to book you on a tour to Macau.

You can find a good deal via the internet. I booked on Expedia and got $109 per night. Just make sure the hotel receives the reservation request from the booking site. When I checked in, they couldn't locate my reservation but still accomodated me. They next day they were able to locate it.

We stayed at Langham Place in Mongkok for six nights in early February and were thoroughly satisfied from beginning to end. We were courteously checked in way before check in time (at 9AM) and every single one of our requests was attended to promptly.

Highlights: The rooms are high tech and incorporate some very smart design. Bathrooms allow visible access into the bedroom where you can watch your plasma TV while soaking in the tub (with option to pull down the dividing window curtain for privacy). Lots of other little tech bonuses throughout the room and hotel. Housekeeping detected that the soap tray in the shower stall came a little loose (I didn't notice) and they sent someone up to tighten the screw right away without our request. This showed good attention to detail and a genuine effort on the hotel's part to mind even the smallest of things. This is the place to stay if you want all of the new world comforts while immersing yourself in old world culture. Connected to the hotel is a brand new mall with plenty of affordable shopping and dining options. Step outside to find yourself in the midst of old Hong Kong; Mongkok is lively during the day and even livelier at night. MTR exit spits you out right in front of the Langham building. My partner and I felt very safe walking about at all times of the day and night. I took no notice of any hookers or triads, as mentioned in some posts, though I don't doubt they are there. Just keep your wits about you and don't be stupid-- that should be true wherever you find yourself. If you want a glitzy, touristy, cookie-cutter experience, stay in TST (lots of great options there too). But if you really want to immerse yourself in the soul of Hong Kong without compromising on comfort and pampering, then Langham Place is an excellent choice.

Cons: The rooms are high tech and incorporate some very smart design. I can imagine that my parents and grandparents might have a hard time figuring out how to use the features of the room and take full advantage of them. Steep charges for wireless internet connection ($10 USD per day) but there is free internet at the portal in the hotel. Small fee per outside phone call made from hotel room. Since the hotel is not by the harbor, the view can be lacking. The Langham Place Mall caters more to the hipper, younger crowd (not necessarily a negative point but worth mentioning). No Versace or Louis Vuitton here, but plenty on Nathan Rd. two MTR exits down towards TST if your wallet's into that kinda thing (can't you get that stuff at home anyway?). Since the hotel is situated in a very local area, those with limited or no Chinese speaking skills may find more difficulty being accommodated outside of the hotel and mall; however, if you're adventurous and not the type to let a little language barrier ruin your parade, you will find great gems in this area.

Tip: If it is your first time staying at this hotel, take a few moments to look through the features in the room and open up every drawer to discover what the room has to offer. We didn't discover a card in our nightstand drawer until the third night. This card was to be placed on the bed to signify we wanted our bed sheets changed (the hotel is trying to be more environmentally conscious by cutting down unnecessary laundry loads). Therefore, our sheets were not changed nightly (it wasn't necessary anyway, but it would have been nice to have known this on the first day).

Summary: Not yet a five star hotel but it has potential. Would recommend staying here if you are able to pay below-rack-rates via the internet or travel agency.

We were booked into the Langham Place Hotel for 5 nights, went on a 4 day tour and stayed another 7 nights. It was not a nice experience. We couldn't believe this was a 5 STAR hotel. The service was not impressive at all. If we hadn't paid for all the hotel up front, we would have moved. The SMART centre - their in house contact, was not smart at all. We have to call them everyday. Every answer was, I don't know and I have to call you back.

On the first 5 nights, we were in a triple room. We were initially impressed with the plasma tv, beautiful bathroom but we had to make daily phone calls to the SMART centre - their in house contact for things every day.

Besides not providing enough hangers (there were 3 for 3 people); uncleaned bedsheets, missing towels, dirty counters in bathroom, coffee pot was left uncleaned, the coffee cups was taken away but there was no replacements - this is just for the first 5 nights.

After numerous complaints, we were impressed that on the last night we were there on the first leg of our journey - everything was sparkling.

On the second stay, we were there for 7 nights. As soon as we checked in, we were upgraded to a mini suite and was provided the service of the Club Lounge floor. We were happy until we got to our room. We had already told the front desk that we need 3 beds, we were told it should be done. We waited 2 hours and no one came with our extra bed. When we called the SMART centre, they didn't know anything about sending a bed. The bed finally came at 1am, and it didn't have any quilts. Smart centre once again said there was no extra quilts in the hotel, then they deliver the quilt at 1:30am, then as we were getting ready to settle down after a long day, the beautiful glass shower leaked 2" of water. We were told that they will fix it the next day. So we called the SMART centre before we left for the day that the room is now free for repairs at 8:30am, told the front desk at 8:45am and when we returned at 7:30pm, nothing was done. We had to wait another 3 hours for the hotel manager and some engineers to caulk the shower. There were a lot more things but the average person should get the picture.

The staff is very nice but they are very reactive and not proactive. We have stayed at many 5 star hotels before and we were in a 5 star Shangri-La in Taiwan in between our stay at the Lamgham Place and you can really tell the service is lacking. I would have rated this a 3 star plus hotel.

Also there was NO facility as we were told the SPA was not open but we were hoping we can use the gym on the 6th floor. That was closed also.

After 11pm, you cannot access the hotel from the Mall, which is the shortest route from the MTR, you have to walk 2 blocks around to get back to your hotel room. Security was very tough even when we showed them our key card.

The highlight was the Club Lounge, the manager was very accomodating and friendly. The servers were a little slow but all in all the highlight of our stay.

We cannot say the staff is bad but untrained and communication between front desk, Smart Centre and housekeeping needs a lot of work.

If you are looking for Flash, then the Langham Place in Mongkok is sufficient with the Plasma TV and the glass bathroom. If you are looking for substance and 5 star service, go to another hotel until this one has seasoned for at least 1 - 2 years.

Beautiful hotel. Top of the line fittings and fixtures although they have some installation issues (a mixture of absolutely perfect and wow, they didn't finish that piece of drywall and who put in that silicone sealent?) Beds VERY comfortable!

Our room was and end or gallery style unit next to the elevator core. Abs. silent at night and I'm noise intolerant. Decor is beautiful. 42 inch LCD TV was way cool although not much on unless you want to watch CNN or various stock market channels. They do offer free DVDs but we were too busy to bother.

The bar was very pleasant. We didn't bother with breakfast as the interconnected mall had an ok coffee/pastry shop at a fraction of the price just 50 ft further. (breakfast to me is a croissant at most). The buffet looked good, just not what we want in the AM.

The spa has a great staff and the service, while pricey, was wonderful. They were suffering from some startup pains at the spa check-in desk (couple of peoples bills were fouled up) but the management eventually sorted the problems out and delivered us a bottle of wine as an apology. Based on the excellent service we got everywhere else, my bet is this is just a brief startup/communication issue that is already resolved. We got terrific restaurant/sightseeing advice from the concierge desk. Can't compliment them enough.

Mong Kok is a bit funky. It's better down in TST for nightlife although we never felt unsafe even fairly late at night. Cabs are cheap and easily available so no need to walk down the dark backstreets anyway.

We stayed only two nights at this hi-tech and gorgeous hotel. One of the best of the best hotel so far...We're looking forwarded to come back to this one anytime.

Spent 3 nights in Hong Kong at this hotel and loved it! The room is first rate--huge plasma TV, incredibly soft bed, free DVD movies, a bathroom to die for. Staff was very friendly and helpful. The price was quite reasonable, considering what we were getting. Just 1 1/2 blocks from the Metro, whcih will take you anywhere you want to go. Will definitely stay here again.