Lake Buena Vista Resort Village & Spa
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Historical Traveler Reviews Lake Buena Vista Resort Village & Spa Orlando
Loved the Resort
We have just returned from a fabulous trip in orlando. One of the highlights was our stay at Lake Buena Vista Resort Village. I had booked the trip in March and had been reading the reviews everytime I went on the trip advisor site. Some of the reviews talked about how terrible the service was. I must say we were pleasantly suprised. We arrived on the 7th of June very late. The resort was sold out and we were given a 3 bedroom ( we had booked a 2 bedroom). Some of the ammenities were missing and you could tell no one had ever stayed in the condo. Ray was working that night and we reported it. He was very pleasant and accomodating and did everything he could to rectify the situation. He said he would have us moved to another condo the next day. I called and talked to Manuelita the next morning and she informed me that she had a condo ready and to get the key and let her know if everything was ok. She told us if we liked it we could take our time moving.
Well Ray and Manuelita went above and beyond to make up for the first room. We were moved to a 4 bdr, 4ba apartment on the 8th floor. It was beautiful, we did not want to leave the condo. The children had a ball. We cant express how much we enjoyed our stay. The view was a view of Disneyworld from our balcony. We go to Orlando often and we will be making it a point to book at this resort again. Kudos to the staff for their excellent service. Kudos to the designers for the beautiful design and all the ammenities.
Great Place to stay once you get the kinks worked out!!
We had been researcing this website since Dec. 05 regarding this property. We stayed for 5 nights (May 29-Jun 2, 2006). The place is extremely convenient to the Disney Parks (one exit away). We originally booked a 2 bedroom, when we checked in we found that the 55" TV was missing from the Living Room and were concerned about getting charged for a missing TV so immediately we called the front desk. Within minutes we were given a 3 Bedroom Unit which is spacious, clean and quite amazing for the price we paid. The first night my husband went to use the Jacuzzi (which is also huge) and found that the power would not turn on. We called the front desk, within 10 minutes they had a repair man up to the unit and we come the find that the motor was taken out!!! He put a new one in that day and it worked great the remainder of our stay.
The pool was somewhat small but my husband and son loved it. The front desk said it was open until 10pm daily, but they used it past that time and no one complained.
Also wanted to mention that our unit was so new that I don't think it had been rented out before, as there were no light bulbs in any of the lamps. But again, once the front desk was notified we were given the light bulbs immediately.
Like I stated before, once you get the kinks worked out, we thoroughly enjoyed this property for two main reasons CLEANLINESS and CONVENIENCE to the WDW parks. Would love to go back and stay again but not sure how long there (115/night) rates will last. That's what we paid when we booked this back in Dec. 05.
This was a wonderful hotel for a short stay. The location is just a couple of minutes from all of the Disney parks, though a little difficult to find. You'll take exit 68 off of I-4 (SR 535), then head south on SR 535. Turn left at the light with the factory outlets on the left that have a large tv-screen type sign. The hotel is behind these outlets. The room was impeccably clean, and exceedingly nice for the price. Two jacuzzi tubs in the 3 bedroom, 3 bath apartment-style room. Front desk was friendly and efficient. Housekeeping costs extra, so for a longer stay expect to pay around $20 every time the room needs freshening up. For a long weekend with larger group that values its privacy, it couldn't have been better.
Units are great for large groups-Service is TERRIBLE!
Let's start out with whats good about the resort. We stayed in a 4 br 4 ba unit. Perfect for our large group, everything was new fresh and clean.Can't complain at all about the accomodations. Now lets move to whats bad. THe service at this place is absolutely the pits.No one wears uniforms so you never know who you are dealing with. For security reasons, Id like to know who employees are. The ladies at the front desk are less than friendly and not very helpful at all. When I made my reservation, I specifically made it for the Grand Cayman unit (the larger of the 4 br units) I needed the space b/c we had a lot of kids traveling with. When I checked in, I reminded the clerk that my reservation was for the larger unit but she gave me the smaller unit anyway.I guess she didnt think I knew what I had paid for. When I questioned another clerk later, we were moved to our rightful unit. Later that evening I noticed a colony of ants in one of the bathrooms, I called the front desk and I asked if someone could spray the bath. I was told that he couldnt leave his post and there was no one who could help me that night, that Id have to wait til morning. He then asked me if I had left some food out. I told him no, we dont usually eat in the bathroom! I was concerned about the number of ants and with all the kids I didnt want anyone to get bit so I drove to Walmart , bought some Raid and sprayed. Bug spray is something the hotel should have on the premises. If I had this problem, Im sure others did as well especially since the hotel had the doors to the trash room locked and was instructing its guests to put trash outside the door. On our 4th night, we returned to our resort to find the there had been some kind of water main break.The place looked like a tornado had been through it. The 8th floor (where we were staying) was determined to be unsafe for human occupancy. So we were moved to a smaller unit. The guy who was at the desk when we returned w/6 young kids at midnight was not very helpful and kept saying nothing was his fault. I knew that he wasnt the cause of the pipes breaking but safety and maintenance IS a responsibility of the hotel, and he didnt own up to their responsibility. When we stepped off the elevator on the 8th flr, it looked like a war zone, gaping holes in the ceiling, peeling paint, big blues industial size blowers everwhere. It was a mess. It was inconvenient to say the least. The next morning, I went to the front desk b/c we didnt have enough towels (we had left our towels in the old unit) I was told that I would have to pay for them b/c thats what the washer/dryer was for. I told the clerk that I had been moved at midnight the night before, we were in a larger unit where we had more towels to begin with and we had laundered what we had. She gave me 2 bath towels and told me I'd have to pay for the rest. Where was the service? This place was not ready for customers but they were operating anyway. They didn't care about how inconvenient all of their problems were to me and my family. I hope they get it together. I wont be back though. A true test of a hotel is how it treats its customers when dealing with a crisis. This place failed miserably.
A hidden jewel.....but not for long!
We have just returned from our stay at this marvelous resort and would highly reccommend it to anyone and everyone. Our 1 week stay (Apr 25-May2) was fabulous. We had a 3 bdrm/2bath condo for 5 adults and 2 children. Very spacious and I do believe we were the first tenants so everything was brand new......an extra bonus. The location couldn't have been any better. Five minutes from Disney; an outlet mall in our "back yard"; a Walmart and Target Super Centre just minutes away for ALL your shopping needs.
We had a few requests that were all met, i.e. ground floor, poolview, crib for infant....just marvelous! The pool was kept very clean, by the way.
We found the staff VERY FRIENDLY. We had a few very minor problems that were corrected as soon as they were pointed out. The dryer was running but would not dry our clothes/towels. We mentioned this at the front desk and they first brought an abundant supply of extra towels and soon discovered the dryer vent had been painted shut in error. This corrected, the dryer worked perfectly the rest of the week.
It definitely would be nice to have had some direction as to what to do with garbage,etc so a list of instructions in the units would be of great help, eliminating the need to contact front desk for do's and dont's.
I know myself and my family would not hesitate to return, although I'm sure we will not get rates as good as we had since this resort is still generally under construction, however I must mention that the construction did not interfere with our stay in the least.
All in all, a very pleasant experience......wish we could have stayed longer!
Loved it: GORGEOUS
What a fabulous place. The room was immaculate. The pool was clean. The ammenities are what any family should have. We would stay here again in a minute!
Great unit & location, but disappointed with pool.
We stayed April 5-8, 2006. We booked the unit in late December 2005 directly through the hotel and were informed that everything (pool, restaurant, fitness center, gift shop and game room) except the spa would be operational by the time of our visit. The only amenity we intended to use was the pool area.
The pool and hot tub area opened in late March 2006. We were disappointed with the pool area since it is located between the two 8-story buildings. Most of the pool complex, including the majority of the pool, is located in the shade, except for the area near the hot tub. Based on the pictures on the resort website, the pool appears to be in the sun. However we visited the pool in the mid-morning and mid to late afternoon on days with full sun and only a small portion of the pool was not in the shade. The pool water was cool, but the hot tub temperature felt perfect. There are bathrooms nearby in the gated pool area and a few pool towels are available in a cabinet. The restaurant, fitness center and store are scheduled to open in the next few months.
The location of the resort is great. From our balcony we were able to see the fireworks from the Magic Kingdom and Epcot. It is just a short drive to Disney and Sea World from the resort. There is also a Super Wal-Mart nearby, less than ¼ mile away. When looking for the resort, look for the Lake Buena Vista Factory Outlet Stores, since the sign for the resort is not very noticeable.
We were very pleased with the unit, 2 bedrooms and 2 baths. Everything was very comfortable in the unit. However the unit could have had a few additional basic supplies. No dish soap/dishwasher detergent, kitchen wash cloth or extra garbage bags were provided. One bathroom contained a waste basket but not soap and the other bathroom was missing the waste basket. Also, unless you directly ask a question of the staff, no information is provided in the unit. For example, garbage pickup - leave outside your door in the morning. We were not bothered by the construction noise.
Overall we liked the convenience to the theme parks, and extra room at a great price. The hotel is great if you intend to spend the majority of your time at the parks and don't intend to spend much time at the pool.
Good experience overall
Our stay was March 11-18,06. The room/condo was absolutely great! We had reservations for a 3/2 condo, but we were given key cards for a 2/2 setup. The front desk corrected the misunderstanding immediately with no hassle. We knew the resort would still be in major construction, but the price was great for the accommodations, besides we needed a place to recover after all-day-and-into-the-evening Disney days. The beds were comfortable, the bathrooms were spacious and nice. It was wonderful to rest in such a setting. We didn't pay for the daily cleaning. We washed the hotel towels ourselves. The condo did have a very good washer/dryer combo, and we had already prepared to do our laundry instead of packing for 8 days. We did ask for additional wash cloths (4 were in a condo for up to 8 people and we had 6 people). The front desk had only a few bath towels handy and didn't offer much help with the bath cloth problem. We had a nice nighttime view from our balcony. On the downside of things-- twice we had to have our room key cards reactivated ( a real inconvenience at 11:00 or 12: 00 at night), TOO many Parking Spaces made for compact automobiles (several SUVs, minivans, and full-size cars had to take up two parking spaces or risk serious dinging). Even though we didn't pay for housekeeping, we thought we would at least see someone vacuuming the common areas, not once, and the floors could have used the vacuuming. Internet access cost $0.25 a minute in the lobby. No general info. sheet given to you -- what to do with your trash, how to leave the condo when you check out, any pertinent info. you might need. You're left to guess and ask, hoping you don't forget something. Our stays at other similar accommodations provided us with such info. We would have been disappointed had we paid full price. Will we stay again? Yes, with a good price/deal.
Nice room, good location, but not quite ready for prime time
This could turn out to be a great alternative to all the resorts but right now (March '06) they have some bugs to work out.
The place isn't finished yet--no pools, no spa, no restaurants that were advertised in the Orbitz description. It's still under construction so we woke up to the loud beeping of the heavy machinery just across the lot at 6:45 AM. When we checked in to our very nice new room, we noticed there were no hangars, no ironing board, no bath mats, no waste baskets for the bathroom. (They did bring up the ironing board and hangars, saying they SHOULD have been in the room, but said the waste baskets were still on order).
Maybe that's why we got such a great nightly rate. Their prices will probably go up once the place is finished. Oh, you should know that if you want someone to bring fresh towels and make your bed each day, you have to pay $30 extra. We didn't know that going in.
All in all, though, we definitely liked being away from the crowds, yet still so close to all the major attractions.
Fabulous New Product- Hopefully, Service Will Improve With More Training
I just returned from a weekend at the new Lake Buena Vista Hotel and Spa (Feb. 17-19,2006). I started planning this trip (for my husband, 2 very good friends of ours and myself)about 2 months ago and this particular weekend had pretty high rates at the places where I wanted to stay (i.e.- Marriott World Center, Caribe Royal, Hyatt Cypress Grand, Disney Wilderness Lodge etc). We were not going to have our kids (once in a blue moon), so we wanted to splurge just a little.
I happened to find a link to this hotel's website from being on Trip Advisor. I thought that the rate of $169.00 +tax/per night for a 3 bedroom/ 3 bath unit was way too good to be true. However, the pictures I found of the rooms were gorgeous. I called the hotel and spoke to Anne in Reservations (who was very kind). She informed me that they are still in the process of building up most of the property. I appreciated that she was very upfront that during the time I wanted to stay- nothing would be open (i.e.- Restaurant, Spa, and Pool). Most places would not have been that upfront about that. They did say that the Pool should be ready by March 06' and the Restaurant by Summer 06' and the Spa by March 2007.
We arrived at the property on Friday, February 17 around 3:30 PM. The property sits in back of the Lake Buena Vista Outlet Mall (not to be confused with the larger Premium Outlets at Little Lake Bryan, but not far from there) and there is still a lot of construction going on. There were 2 young ladies at the front desk were not enthusiastic or welcoming by any means. (I have been Director of Guest Services for the Marriott and Ritz Carlton Resorts, so I am always extremely in tune to service being given no matter what level of business I am dealing with). I would have thought for a brand new property (and still growing) they would have been very excited and informative about the property and surrounding areas. There was not much conversation that went on with who was checking us in and the other lady at the desk was sitting there while keeping her head down into her computer the whole time we were checking in. I had asked for a higher floor and one closer to the end since I read you could see fireworks at night. We were given a room on the second floor only half way down the hall. However, once we opened the door to the room- it was all worth it. It was perfect!! Everything was brand new and the place was very spacious. The living room had a big screen TV and lots of places to sit (including a nice glass dining room table with 6 chairs). The kitchen had black granite counter tops (as well in the bathrooms) and fully equipped with the essentials. There are 2 Master Bedrooms with enormous closet and drawer space, Flat Screen TVs and the biggest Jacuzzi Tubs I have seen in any hotel I have been in. (These tubs come in both Master Bedrooms in the 3/3 floor plan and NOT the 3/2 floor plan. I am not sure about the other floor plans). The 3rd bedroom came equipped with 2 Twin beds, Flat Screen TV and plenty of closet space. There was also a nice size balcony with table and chairs. These accommodations are PERFECT for families or couples getting away-like us. For what you are getting, you can't find these prices ANYWHERE!!! That is if you can deal with the property not being finished. And you are in a short drive distance to everything. The only food real close by (until the hotels restaurant opens)is at the outlets and it is not much. I would recommend to have your own car to get around. Taxis could become quite costly.
At check in, there was also another lady standing at the desk representing the "Timeshare" part of the resort who talked about taking advantage of the discounted park tickets. (I.e.- SeaWorld- 2 tickets for $50, Disney Parks 2 tickets for $60.00). I asked how long she will be there and she said until 5PM, but not over the weekend. I told her that we would go upstairs and talk about it and would be back down before 5PM. Being in the business, we knew that we would have to sit through the typical 90 minute presentation to purchase the tickets at those prices (even though she mentioned nothing of any type of presentation).We came down 25 minutes later and she was gone for the day. The 2 ladies at the desk said there was nothing they could do to help us. We were put off that we told her we would be right back, but we got over it real quick. Instead of spending our Saturday at SeaWorld, we went to the outlets next door and found some great deals!!!
My friend is in the process of making plans for her family to come back in September and planned on staying at one of the kid themed hotels, but she decided this hotel would be perfect. She mentioned that to the lady at the desk (the one who had her head down at check in) that she wanted to make reservations for September and the young lady said she didn't know how to do that and offered no suggestions or number where to call. My friend was the one who had to ask for a phone #. No going the extra mile on that one.
At this property, Housekeeping services are extra. I believe $30-40 for the 3/3 unit. We decided not to do this since we were only there for 2 nights. However, I did run into a Housekeeper by her cart and asked for some extra towels. Instead of handing them over she told me I had to call the Front Desk then they would call her and then she could bring them to me. Again, another instance of not owning the request given to them.
At check out, there were 2 gentlemen (who looked like managers, but no one wore name tags. And they all wore what they wanted- no uniformity) and the 1 young lady who kept her head down at check in. Again, I was SHOCKED that not one of them asked how our stay was or what they could do to improve our stay for next time. This would have been a perfect opportunity for them to see what they could do to spruce up future stays for their guests. We were going to mention a couple of minor things, but they did not seem interested in knowing. I did mention that we loved the rooms hoping to spark a conversation, but nothing.
The front desk is the key to operations of a hotel. When your Arrival Experience doesn't go well- it usually doesn't give you a good feeling of how the rest of your stay will go (especially if you encounter any type of problem). And if you're departing the hotel doesn't go well and you don't feel genuinely thanked- I don't know how the hotel expects you to come back or refer the hotel to anyone else. In most cases, I personally, wouldn't go back because Service is sooo important to me- even more over the product. Would I give this hotel another shot or recommend it? Yes, only because of the great value of the rooms and because they are so new. I am interested to see where the level of service will rise to once the property is completed. The associates just need some fine tuning, guidence and full proper training to make this property a success.
TripAdvisor Reviews Lake Buena Vista Resort Village & Spa Orlando
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