NH Laguna Palace
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Historical Traveler Reviews NH Laguna Palace Mestre
A total chaos!
Nice modern building and the view are about everything good about that hotel! The staff is a complete mess, we argued about 2 hrs at check-out because their system didn't work.
Rooms are deffinitely not 4*, the carpet had a big stain, the bed is pretty much older than the building itself. The blanket was old and worn-out. The bathroom was pretty nice, but the plumbings weren't functioning as they should. There was a strange smell in the room as well, although it was a non-smoking room.
Very nice, but not so convenient
The Laguna Palace is a very nice modern hotel in Mestre, which is probably targeted towards the business person more than the tourist.
The lobby is very open and modern with plenty of lifts. The lobby leads on to the bar which has excellent views over the marina.
The bedrooms are very modern. They all have two single beds which are usually pushed together to make a large double bed (the staff did this for us in less than 5 mins).
The hotel is located in rather an industrial area of Mestre, but not in a run-down area. It is quite safe to walk to the hotel from the station. For the tourist visiting venice there are some options to get there:
-Take taxi or walk to the station (15min) and take the train to Venice.
-Take the bus from Mestre to Venice (there is a bus stop outside the hotel, but this is not a direct route to Venice, and from our experience not many buses use the route).
-Use the hotel's boat service to the Rialto Bridge in Venice
- Fantastic breakfast included
- Good variety of free newspapers
- Comfortable and relaxing atmosphere
- No free internet computer/connection
- Far from Venice for the tourist
Overall, it is definately worth a stay. It is a lovely hotel at a reasonable price, but it is not in Venice (so if you want the experience of staying in Venice, then look elsewhere).
Modern Hotel - Affordable
We stayed here for 2 nights. Very modern hotel and very friendly staff.
Breakfast was included and it had a great selection of fresh fruit, pastries, etc.
It is not in Venice - which is good in some ways - it makes it more affordable. It was a 5 - 10 minute walk to the bus, then once on the bus it was 10 minutes to Venice. From here you get on the Vaperto to take you through the canal.
The hotel offers you a direct shuttle to Venice or their taxi boat - however, both are expensive. If you don't mind taking the public transit then the hotel is fine.
The hotels in Venice were quite expensive - didn't see the point of spending more $$$$ when all I am doing is sleeping there.
When in Venice we bought the 72 hour pass for $22.00 Euros per person. This gave us unlimited use of the Vaperto and the local buses - a very good deal. Ask about the express Vaperto - it can be quite time consuming going from stop to stop.
Watch out for the "free" ride over to Murano - the ride may be free going there, but NOT coming back. If you are caught on the Vaperto without a ticket there is a fine of $30.00 Euros.
The hotel has Internet access in your room for $5.27 Euros for 24 hours. However, I don't recommend this - it is extremely slow and there is no mouse so everything is done via the keyboard and there is no copy and paste features. Not worth it.
If you want you can use the PC in the lobby, but it costs $5.27 for 15 minutes of use. Make SURE you signoff or it will continue to bill you.
Lots of walking in Venice!
I spent 3 nights + other 3 nights in February 2005: the hotel is nice and easy connected with venice (boat transfer is great, comfortable and cheap). Rooms are differet: Laguna Palace (building A) is better than Laguna Suite (building B): the Palace as restaurant, room service and is hotel style building; the Suite as just a bar and rooms are like studios.
The service was terrible and the workers needs to be more polite.
What a pitty. A design hotel with a terrible staff!
Location not fantastic, everything else great
I stayed at this hotel as part of an organised tour in October 2004.
The hotel is quite stunning, set over a marina. Unfortunately, the marina (and hotel) are pretty much in the middle of nowhere. Having organised transportation to get to and from Venice proper, this wasn't a problem for me. The hotel also has its own transportation, but I didn't use this so cannot comment on it.
The rooms are really big and very modern. There is internet and email access in the room via the TV set, which cost just over 5 euros for 24 hours access. I think this is an absolute bargain - most places charge you that for 15 mins! I could not fault the room in any way.
The staff were okay, but not really friendly. There were also slight inconsistencies in their advice - at first I was told calling a free number was free, then I was told it wasn't free, then when I went to pay it was free! But these are minor quibbles.
If you like big, modern hotels, recommended. If you prefer location, I would not recommend.
Almost Nicest Room of the Trip
We stayed at Laguna Palace as part of a Trafalgar Tour in June 2004. It was one of the best rooms of the two week tour. We really enjoyed having the email in the room. Rooms were very clean, nicely decorated, and the bed linens were noticeable in their high quality. Their attempt at American style breakfast was laudable. Since we had bus transportation to Venice we didn't use hotel provided links. One nice aspect was it rained one night during our stay and it sounded so good on the glass roof over the marina, we left the windows open all night. Would definitely stay there again.
Nice if you like sleek, modern, and inconvenient
The Laguna Palace is a study in modern/post-modern hostelry. Its expansive guest rooms can, and do, easily accommodate more people than they may have been designed for. (A key issue to consider if you're in a group or family that calls for an extra bed.) The beds were most comfortable, the linens plush, and the overall cleanliness superb. Clearly the hotel was designed with the aim of being fully accessible, with its broad halls and doorways and spacious bathrooms. While not "avant garde" generally, the furnishings take a turn for the bizarre in common areas. Chaise-like couches flanking gray tables that have a built-in vase containing an artificial rose seem to pop up everywhere you turn. Corridors and guest rooms are nicely carpeted, but bare marble floors predominate elsewhere.
Breakfast is generous, served in a sunny window-walled room off the lobby. The dining room is overpriced and overly formal, given the limited menu selections. But the bar area is upscale yet welcoming, with complimentary snacks such as olives and almonds that are in keeping with the atmosphere. The cost of drinks is not exorbitant.
Architecturally, the complex is of interest because the hotel and meeting rooms are housed in a building that's across a marina from the suite building. A massive glass roof spans the gap, affording shelter for all who relax on the terrace or dock their boats in the marina. Depending on one's perspective, the jets of water that "play" 24/7 on a plaza to the east of the hotel may or not be desirable background music.
Despite a staff/guest ratio that was sometimes as high as six to one, the front desk workers invariably came across as hurried and less than competent. A member of my travel party, who arrived after others had, needed to go through three transactions to secure a room key. Overheard were tales of unconfirmable reservations despite the guest's being armed with a verification code, inability to direct someone to a meeting room when the location turned out to be posted across the lobby, etc.
The Laguna Palace's location is, in a word, atrocious. Bus drivers and shopkeepers gave blank stares when asked directions to its address. There are practically no other signs of life in the vicinity; the neighborhood is "being redeveloped." The few businesses in operation nearby are closed down by evening. We did locate a Chinese restaurant that was about a quarter-mile away. Mestre in general is a somewhat grungy working-class area, but seemed perfectly safe.
As for reaching Venice, take your pick between an hourlong boat trip that departs four times a day and a slow bus ride. It's a nice plus that the boat transportation is free for guests. However, if the intent of your visit to Venice is to visit Venice, there's not much to recommend the Laguna Palace over the hundreds of more strategically located places to stay.
I stayed here for 5 nights in January 2004 and was quite pleased with this hotel. The room were large and the bathroom was quite impressive, although the noise form the fountains outside could be heard constantly. Do not be put off by this though as you could always ask for a room away from the 'mariner'. As I stayed in the 'suites' I had to dine in the 'Palace' part, adjacent and the restaurant was expensive with a poor selection. Nice place to stay, but eat elsewhere!
Just returned from a pleasant one-night stay at the Laguna Palace in Mestre. I was surprised at how convenient this hotel was to reaching the island of Venice. There was complementary transportation, either by boat or bus, to the heart of Venice. The hotel was ultra modern, clean, had helpful English speaking staff. The breakfast was ample and varied.
The airport was a fifteen minute ride away. Recommended!.
Avoid this one
In October 2002, as part of a Trafalgar tour, we stayed at the Laguna Suites hotel which is situated in a very run down area of Mestre. The hotel was, at that time, brand new. So too, apparently, were the staff - new and untrained. The service was abysmal. Cases were not taken up to rooms for hours, we had booked a double but were given a twin and had to ask several times for the room to be changed. In the end, they just pushed the two beds together and made up the "double" with the twin bedding so that the sheets and blankets barely made the distance. We weren't the only ones with booking problems, and reception staff were rude to everyone who complained. What's more, this hotel accepts pets and when we left we were covered in flea bites. Stay away from the Laguna Suites, it's not worth any money.
TripAdvisor Reviews NH Laguna Palace Mestre
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