Sanctuary Resort & Spa
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Historical Traveler Reviews Sanctuary Resort & Spa Desert Hot Springs
Oh My Gosh! - and not in a good way!
It was horrible! The place was "the Armpit of Palm Springs."
Inexpensive? Yes But I would never stay there again.
Even in the bathroom, there was exposed drywall, that they didn't
even make an effort to fix. Do yourself a favor..... don't stay here.
What a nightmare!
I wish I had checked with this website before booking with this "resort".
We booked a room for our anniversary expecting the resort atmosphere described on the website and were very disappointed when we checked in. The staff at checkin were unprofessional and the room run down and in need of major work. They website was very misleading! The poolside cabana bar had self service hot coffee and hot tea only (in June). The phone in our room had a face plate showing we were staying at the Ritz Carlton, Laguna Nigel room 1049 (yeah right), the smoke detector in our room was located mid-wall behind the tv armoir. Cabinet facings were missing, light fixtures broken, holes in the walls, the balcony carpet/fake grass was torn-up and plastic furniture stained. We wanted to get out of our "luxurious" king mountain view room (not a nice view mostly run down housing and motels, telephone poles an alley oh and a mountain way off in the distance) and asked the front desk about movie theaters employees directed us to a local activity guide on the counter because they were not familiar with the area.
My sweetie decided to surprise me with a spa treatment for my birthday and Valentines day. I was truely pleased until we arrived.
This place is truly a dump! We had to look at three rooms before we found even one that was remotely sustainable to put my pet into. Cigarette stains all over the place, furniture and drawers missing, just overall a dirty feeling! At the time we were there, they had a Hassidic convention, where the patrons reserved the covered spa and jacuzzi for almost the entire time! I happened to glance in and all I saw were naked butts! The restaurant smelled of old grease, as did the rooms. The website boasts of nine waterfalls? I didn't see one! Everything was dirty, dirty, dirty. And if you book in advance, and once you get there, decide that you don't want to stay, they tell you their policy is no refunds, and you're stuck anyway! The management won't budge on that.
Did I mention the restaurant was gross? As were the wait staff.
I wouldn't recommend this place to my worst enemy. Don't let yourself get caught up in their trap.
I stayed there back in February, and from the recent reviews, things haven't change.
Buyer be aware. Be very aware. And very Scared!
Are they really remodeling?
I stayed at this "resort" recently. It was definitely not worth the price. They say they are under new ownership and remodeling, but I saw no evidence of that. It really was like staying at a run-down motel, not a resort. The wallpaper was dirty and peeling, the carpet was stained, the bathroom was missing a piece of the ceiling and had a huge crack in the mirror. There was no alarm clock, iron or remote control in the room. The staff was nice enough, but I only saw 3 people working there. If we wanted towels or anything, we would have to go to the front desk to get them. I was only there one night so I can not rate the housekeeping, but I did not see housekeeping staff on the premises while I was there.
Cockroaches in the tub
Made my reservations one month in advance for $100/night at Palm Springs discount hotels for 2 nights over Memorial Day Weekend. The hotel is recently under new management... and needs work.
(1) We checked in to a room on the third floor overlooking the pool. The room was very hot and there was a dead (smooshed) cochroach in the tub, along wtih a live beetle. I immediately called down to the front desk. They sent someone up to remove the dead cochroach over 45 minutes later.
(2) The water in the bath tub could not be turned off. Even when they cleaned up the cockroach, they left the water running.
(3) The wall AC was in a corner and pointed at the entertainment center - which prevented any air from circulating. The room was sweltering hot.
(4) We were there two nights and received no maid service. We were out of the room all day. Around 4 pm, we returned to find the room not serviced. I called down to ask if there was maid service offered and was told yes. Two hours later, I called again and requested maid service and toilet paper (we were out). At 7 pm, I called a third time and requested toilet paper (having given up on maid service). When we returned from dinner, the toilet paper had finally arrived, but still no maid service.
(5) Glass bottles were down in the pool area, with kids running around.
(6) Kids w/diapers were in the jacuzzis and older kids were doing canyon balls into the jacuzzis (this is more of a parenting issue, but still there were no posted rules against it).
(7) The fixtures in the room had holes around them.
(8) The pictures above the two beds were identical.
(9) Despite the no smoking signs, people were smoking everywhere.
(10) I asked the staff about hiking at Joshua Tree or the Indian canyons, but they could not make any recommendations because no one had visited either location. In fact, everyone we spoke to recently moved to the area. While I don't expect everyone to have lived in the area their entire lives, it was a bit strange that the folks at the hotel were not aware of these major attractions.
Every single aspect of my stay was wonderful. It is so inexpensive and wonderful. We found a wonderful place to stay! staff , restaurant, rooms and pool area is perfect
Absalutely gross! Old! Run Down! Ghetto!
I paid Approx $450 for a Saturday and Sunday night stay during the Coachella concert weekend (April 30 ond May 1st, 2005). We paid to stay at this expensive dump because I refused to camp out in the desert. I expected luxory like the website said. It was the most gross hotel I've been to in my life. By first glance and smell you'd think they charged by the hour, if not minute. So many things wrong with this place, AC unit taped to wall, extension cords all over the room, bizarre kitchen ware, scratching sounds coming from ceiling over shower, either scalding hot or super cold shower water with no pressure either way, must I re-mention the smell? All I have to say is this place and website is extremely missleading. Never stay here. I hope I didn't catch any bedbugs.
Misleading website, skanky hotel
The website makes it look wonderful and relaxing, the reality is a run-down motel with threadbear sheets and patched up tub, cigarette butts all over the property, gum on the pool deck and less than professional staff. Very disappointing, this is a $39 room at best, certainly not a $99 room!
Motel not hotel
The website is very misleading. How was this so call resort rated .Should have been a 1 star motel. The atmosphere was ghetto like....broken tiles,broken fixtures, everything was outdated and in need of repairs.The telephone did not work.The so call air conditioning unit was barely functional . Drawers were missing,light fixtures missing bulbs.The refrigerator was plugged into a bedroom outlet thru a hole punched through then bathroom wall. One word that would best describe this place--filthy.
Misleading and Disappointed
Our family of four have just returned from a weekend wedding held in Palm Springs, CA. Because of the astronomical high hotel prices in Palm Springs, we decided to stay in Desert Hot Springs, which was close to the wedding venue. While checking on the internet, the La Toscana website caught our eye. It was rated 3-1/2 stars out of 5 and the pictures on their virtual website was quite attractive. It advertised mineral hot springs and luxurious accommodations. When we arrived, we could not believe this was the same place as advertised on the internet. Pool was small, tile hallways leading to room were broken and holes were evident. Room amenities were horrendous. Rugs in the rooms were sticky, room telephone was not in working order, sink stopper was broken, air conditioning units - old and noisy. The overall look of the room was old and in disrepair. Room keys did not work and had to be rekeyed and still only one worked. Rollaway bed mattress ($10 extra charge) was so old and uncomfortable. Minimal staff was evident. They should have paid us to stay there!
TripAdvisor Reviews Sanctuary Resort & Spa Desert Hot Springs
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