La Quinta Inn Queens New York City
How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Free High-Speed Internet
- Fitness/Health center
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews La Quinta Inn Queens New York City Long Island City
Nice hotel / Horrible customer service
Myself and 7 friends recently decided to visit the city for Christmas. When I go to NYC, I usually stay in Manhattan to be close. However, the prices were very expensive this year so we were glad to find this hotel. I have been very pleased with every LaQuinta that I have stayed in and I figured that we couldn't go wrong.
However, a month before we were supposed to arrive, my friend noticed a charge on her card for one night from the hotel. She called the hotel and they said she was booked for sometime mid November and had been charged one night when she didn't show up. As we had booked on Expedia, she pulled up the reservation confirmation and faxed a copy to the hotel to show them we had booked the first week in December. Although it was clearly a mistake on the hotel's part, the manager was unwilling to do anything. Long story short after fighting with the hotel for a long time, she had to call LaQuinta directly. LaQuinta then called the hotel and talked to the manager. As he was still unwilling to do anything, even though LaQuinta called him directly, LaQuinta agreed to refund the money with a check directly from them.
The next problem came when she tired to get the room on the dates we had originally booked. The hotel had some rooms, but they would not honor the original prices that we had booked under. Again we had to call LaQuinta and they agreed to make up the difference as the hotel would not.
When we arrived, we were very pleased. The hotel is in a good area and only like 2.5 blocks from the subway station. Even during rush hour, it is only like 10 minutes into Grand Central where you can connect to basically any line. I had called 3 days prior to arriving and talked to a hotel attendant about checking in early as our flight arrived at 9am. The employee from the hotel said that they would either accommodate us by letting us check in a few hours early or would store our luggage. But, when we arrived, they said that they were out of storage room and could not check into our rooms without a $50 charge per room for early check in. Now, I frequently travel and have checked into NYC hotels at least 6-7 times early and have never been charged anything. We agreed to pay the fee as we couldn't do anything else except sit in the lobby for 3 hours and watch our luggage until we could check in. Needless to say, I was a little upset, but they knew we had no choice.
The next problem occurred after returning to the hotel the next night. One of our rooms had not been cleaned and was out of towels as well as toilet paper. When we called the front desk we were told that there was nothing that they could do, but we were welcome to go down to the front desk, get our own towels and toilet paper and they would give us sheets to change our beds and provide us with a vacuum if we wanted to clean the room ourselves. The beds not being made wasn't that big of a deal, but I was shocked that they wouldn't bring the towels or toilet paper to our rooms and told us that there was nothing they could do.
To be fair to the hotel, it looked almost new. It was clean in the main area, had a good breakfast including bagels, bananas, cereal, toast, etc. The only funny thing about breakfast is that they only put a little out and you have to call the front desk like 3 times to get them to put out more food. The area is good and safe for walking at night. Overall, I would stay here again, but just don't count on anything as far as customer service. LaQuinta was great to work with us. Had it not been for them, I wouldn't consider staying here again at all. Thanks LaQuinta!
We had two rooms booked for a week between december 3 /10.
I agree with other posts of the value of this hotel, in terms of price, location, and room size, of other hotels in this price range.
There are a few things that need to be taken in consideration, though. It has a highly automated system of room assignment, and very little room for decision-making. There is not much skills in the staff, of problem solving strategies. They are nice and polite, but that is as far as they can go.
Keep your reservation rates printed and handy when checking-out, and compare them before signing your check-out, to avoid mistakes that will result in a lengthy process.
At the time of booking, there were no non-smoking rooms available, nor two beds. We requested twice to be in a waiting list for a non-smoking room, but this type of remark is never taken in consideration by the front desk staff.
Upon check-in we were sent to our room, a smoking king-size-bed room on the second floor. My husband, a former smoker reeled from the stench in the room.
Luckily, the front desk clerk had just checked-in a couple of smokers ahead of us, into a two-bed non-smoking room. (If they had taken in consideration what we had been requesting all along, it would have simplified everyone's life).
When we requested a room change, he suddenly remembered the couple he had helped before us.
We happily exchanged rooms with them, in spite of the fact that they had used the toilet, (and did not have the decency of running the water. The front desk clerk supplied extra towels, and I used the guest shampoo to clean the bath-room).
The linen is still well, but the vellux blankets begin to show the wear and tear, (ours had two cigarette burn holes). We were in the non-smoking floor, but there were ashtrays in the room. In fact, we smelled smoke a couple of days.
Our son had a king size room with a jacuzzi that did not work, on the first floor. (In truth, this floor is more like a mid-way between a basement and street level floor)The high window overlooks the parking lot, so it has a window A/C unit that blocks part of it. Although it was a smoking room, it smelled more sort of musty, mildewey. A year from now I would request a high floor room, just to be sure there were no surprises.
All hotels, regardless of the class, are potential candidates to teens or children groups, that will do exactly what everyone has done: run and have fun until late hours, if possible. However, chaperones are the resposible adults in charge of these groups, and the hotels normaly know how to contact them in case of trouble.
We had 4 or 5 rooms around us that kept us awake, with kids banging doors, screaming and running in the halls and inside the rooms, until at 1:30 a.m. we made the first call to the front desk. At 2:30 a.m. when I called the front desk the second time, the clerk admitted he was seeing the kids running in the halls on the security video cameras. I was going to call the police, because, if they were watching this, why didn't they stop them at 2:30 a.m.?!!
Next day I thanked them for having taken steps at last of monitoring the halls, and the manager apologized. When I asked if they had notified the chaperons, they exchanged puzzled looks, sort of "oh yeah! the chaperons, rigth....mmmm..., maybe we should try to locate them....", until I mentioned they probably should check the integrity of the furniture of the rooms, what with all the noise and grunting-banging that had kept us up until almost 3 a.m. That sent them into action, but it did very little good. Next nigth the parties were inside the rooms until 2 a.m., with loud tvs and loud voice "conversations".
Once the kids left, we had no problems at all with the level of noise in the rooms or halls.
We had the heat on "auto" setting, and other than the sudden silence when it turned off at a set temperature, we were not bothered by street or train noise. Our rooms overlooked the small parking at the rear of the hotel.
The breakfast was as described, but the microwave, and the room refrigerator helped stock other items to complete your breakfast with other types of fruit, yogourt, ham or cheeses, or even oatmeal prepared with hot milk.
For a bigger breakfast, there is a greek diner next the gas station, that fills the bill.
This is a hotel bargain to be taken for the moment. It can be in the future only if proper maintenance is done. Otherwise watch out for future reviews just to make sure how it is doing.
Ooh La La...La Quinta.
We were supposed to stay with friends during our recent trip to NYC, but that fell thru. So, I was on a mission to find a reasonably priced hotel in or near the city. After discovering that there was nothing available in the city for less than $300/night, I decided to check out the bouroughs. I found the La Quinta right away. After doing some research on the area online, I decided it sounded like a deal I couldn't pass up.
Boy were we glad we found the La Quinta. It was clean, the staff was friendly, we had a decent breakfast to start each day, and it's just 2 blocks from the 40th St Subway Station. There were restaurants, bars, pastry shops and convenience stores all very close by. Plus, just 5 minutes to Grand Central Station. Very convenient and worth every penny.
We had a king bed which was very comfortable and the room was clean. We were on the 2nd floor and I was worried about road noise, but it wasn't bad at all.
I would highly recommend this hotel to anyone. There was not one minute that I didn't feel safe, even coming back on the subway at 1am.
La Quinta Inn Queens - Amazing
Me and my brother decided we wanted to go to New York for 6 days in November and after getting scared off of by the prices of the hotels in Manhattan we decided to try this hotel after seeing some of the good reviews on this website.
We were so glad we did.
When we got to the hotel they were very helpful and explained how to get to the subway station which is close.
We got a travel card for $14 each, which lasted 7 days, and we could use the subway as much as we wanted, some days we would use it 5 or 6 times going through different places in New York.
The rooms in the hotel were spot we had 2 huge queen beds and loads of space, the bathroom was quite big too, very impressive. Big TV with good selection, coffee-making facilities.
Breakfast in the hotel was ok, for a free breakfast you can't complain it was worth going down for some coffee, toast and a banana before making way to the subway station.
The location of the hotel was quite good, it has some nice bars and restaurants close by, if you go there make sure you go to the Korean restaurant it was amazing, its about 4 blocks up from the hotel on the opposite side of the street.
They had a computer in the lobby, which you could use which was a result so I could find all bars which were showing the England football games on while we were out there
When you leave make sure you as at reception about getting a driver, their driver took us to JFK for $35, bargain.
If this is the sort of budget you are looking for in a hotel you defiantly cant go wrong, I cant wait to come back again next year. Roll on 2006
Pluses: Helpful staff, very clean and new, spacious, nice TV, free parking, hot tub, great location (two/three blocks to subway). Why would you want to pay 300+ a night to stay in the upper west/east side, when this hotel is only 10-12 minutes to Times Square?
Absolutely Clean, Friendly, Helpful and Convenient!!!!
My brother and I decided to pay a visit to NYC before the weather started getting super cold. Initially, we had plans to stay in the city, but quickly found hotels were running about $400 a night and hostels were way too creepy to step foot in. My husband suggested my brother and I stay somewhere in Queens or Brooklyn--which was a great idea! Duhh! We quickly found La Quinta Inn-Queens which had the availability we were looking for at the right price and was super convenient to the city. The hotel is less than a year old, has super clean and like new rooms, linens, bathroom etc... As far as noise, I read in other reviews that the train would be a problem in terms of noise, however, we never heard the train pass once. Maybe we were on a different side of the hotel. The area is well lit and the hotel is only 2 blocks away from the 7 subway line which takes you to Grand Central Station or one more stop down to Times Square in about 10 minutes---also note the 7 line runs 24/7 for people wanting to stay out later than normal. However, I wouldn't suggest riding the 7 line past 10 p.m. back to the hotel. It's not that it's unsafe, but it's just best to be cautious in an unfamiliar area. If you're a club goer etc... it might be best to take a cab back which in turn will cost maybe 15-20 bucks--which is well worth it, especially at the weeee hours. I almost forgot to mention the hotel offers complimentary breakfast--which isn't gourmet, but it will get you going. Things like bagels, toast, cereal, juices, fruits etc... They offer free wi-fi in the lobby and offer free internet in the rooms, but remmeber to bring your own ethernet cord to hook your laptop up.
I lived in NYC back in 2001 for almost 2 years, so I can say I was comfortable staying out in the Queens area and remembered the subway lines pretty well---so it wasn't a problem for me. I highly recommend the hotel to anyone and will gladly stay there again.
PS.... the pictures provided are a very accurate representation of what the hotel looks like.
Cheap and near Manhattan!
Manhattan hotels were really expensive ($300+) so we tried to find something in the boroughs. We found this hotel via Trip Advisor and saw that the subway station - line 7 Queens - was not too far away (about 3 blocks). As a bonus, it goes directly to Times Square and the trip takes about 10-15 minutes. So it's very near Manhattan and it was cheap!
We reserved on La Quinta's website using The Grand Opening Special code and the room ended up costing 129USD per night. The room had a King bed and was very clean. Non-smoking rooms were sold out so we took the smoking one. It didn't smell. The bed was big although not as comfortable as the Westin where we stayed the night before (in Morristown, NJ)... duh. But is was longer. Being 6'4... the difference is important. What else can I add. Service is nothing special. We gave the guy at the front desk the reservation paper that we printed from the website and he entered the info, gave us the cards, and that's it. No "Welcome to La Quinta, or NY".
To the bad part now... well, it's near the elevated train, so without the AC turned on, we could hear the trains, which are running 24/7. Our room was facing the McDonald's so it was not directly in front of the subway. That didn't bother us that much. The thing that pisses us a little bit more was how easy it was to hear people talk and walk in the hallway. We had trouble sleeping because of that noise. Maybe they need a better door or walls.
Overall, it was a very good place to stay for that price. We didn't have very high expectations so we were quite happy with what we got, especially for that price. Would we go back? Yes: subway was near, room was clean although a little noisy. Free parking too, although it's quite limited (about 10 spaces).
Very good, a little out of town but good value
We stayed here due to a good price found on Expedia (approx £65 per night).
Arrived from JFK and took a yellow cab. Ensure that you have the address / directions otherwise I'm unsure if your cab driver will know how to get there.
Reception is very welcoming and the staff are fairly friendly.There are 10 steps to get to the lift to get to your room, there is a wheelchair lift for those who need it.
Rooms were big (probably normal for Americans), with TV, chair, wardrobe, drawers and fridge. Bathroom good size and clean.
As per previous posts, this hotel is very new so the rooms and all the common areas are clean and in v good condition.
Breakfast was cereals, bananas, bagels, doughnuts, toast and drinks. There is a microwave too.
There is a small fitness room and internet access in a room next to reception.
Its a 5 min walk to the subway stations and then a 10-15 min ride into Times Square. Trains are regular and the travel card is very good value at $24 for 7 days. Could hear the trains when the aircon was off.
There is a McDonalds next door (our room overlooked it!) but we didn't eat locally although there were restaurants nearby. There is a garage a block awat so that you can buy water/drink and food.
If you are going from the hotel to JFK, get the hotel to order a taxi as they order an excellent driver who gets you there quickly and cost $35.
We did hit a problem with the cleaner forgetting to shut the door on 2 days, management did apologise and checked security videos to ensure that noone had gone in. This was a bit concerning as there is not a safe deposit box in the room/hotel and we had to hide valuables around the room or carry around with us all day.
In summary, I would stay here again as it was reasonable priced and it was new. Security was an issue for us but it seemed a safe neighbourhood and didn't have people hanging around reception or outside.
I had an excellent experience at the LaQuinta on Queens Boulevard in Long Island City. I am on a project that has me in Queens 3-5 days a week and the hotels by LaGuardia (closer to my worksite) are very expensive, with all extras edditional (case in point: the $5 bottle of water and $13 a day HSIA at the Marriott LGA). Looking outside that area a little, I ran across this new hotel and decided to try it out. At $102 a night (corporate rate), the price was right.
First, the place is brand new. My room did not look to have been used before- the place has only been open 6 months or so. On my arrival the desk staff had my reservation ready to go, and handed me tourist information with my room keys (not needed but thoughtful). The room was immaculate, nice big flat screen TV, HSIA was free, and it included a fridge, and free continental breakfast (which for some reason they did not want you taking to your room. I guess they do not want spills in the hallways). Parking is free onsite but it's tight, you can park free on the street till 8:00 AM. There were plenty of open spots onsite and both in front of and beside the hotel when I arrived at 9 PM. Make sure you obey the alternate side street sweeping signs during the week or you will get a ticket.
The neighborhood at first glance didn't seem great, a few old warehouses and some graffiti around (my nice view of the Chrysler Building was marred by the graffiti on the building next door and they might consider springing for the owner to paint over it), but I did not feel uncomfortable in the least walking around at night. There are a dozen or so restaurants within a few blocks on Queens Boulevard, including Japanese, Italian, Chinese, and Indian. There was an "Asian Fusion Cuisine" place that looked very nice and intriguing to try when I return. For fast food Mickey D's is next door and there's a BK down the street. It's also not far from the Steinway Street shopping area which has many places to eat.
The 7 train is a block away, just a few stops and you are in Times Square! I highly recommend and will be staying there again.
This facility seemed only months old, but I believe that was because it was. Definitely a great deal. I usually stay in Manhattan when working in the city, but I was on a different budget for this trip. It is a few miles from the city center, but convenient with the '7' train within 3 blocks in either direction out of the front door. I walked in without a an actual reservation and paid a more than fair rate, a bit over a hundred dollars a night. They had different bagels, toast, juices, and coffee available for a complimentary breakfast. Free wireless internet available in the lobby, but be sure to bring a patch cord to connect in the room. My room came with huge tv as well.
TripAdvisor Reviews La Quinta Inn Queens New York City Long Island City
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