Omni La Mansion del Rio
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
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TravelPod Member ReviewsOmni La Mansion del Rio San Antonio
Omni truly gave us a one of kind experience. We took a roadtrip from Houston to spend Easter weekend at San Antonio. We downloaded the Omni app and checked-in 3 hours prior to our arrival. It disappointed us to learn our room wasn't ready when we got to the front desk; however, the Omni employee offered us other room options and two complimentary drink tickets for their bar.
The Hotel is very grandeur. It is massive. I love that it is located on the Riverwalk. It makes it very convenient to walk around and sight-see. It was also very nice that Omni gave us a turn down service when we were out and about and also they left a cultural gift on our pillow. It made us feel very welcomed to and inspired to learn about San Antonio history. Also, they delivered us a complimentary beverage of our choice first thing in the morning. It wasn't just your typical complimentary beverage...they gave us a pitcher of each morning beverage we ordered. Now that's hospitality!
My favorite part about the hotel was Las Canarias Restaurant. Their food there were amazing, melt-in-your mouth, perfectly seasoned, scrumptious cuisine. A definitely must try even if you are not staying at the Omni.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Omni La Mansion del Rio San Antonio
Surprised after reading negative reviews
The night before leaving for San Antonio and the La Masion del Rio I happed upon the negative reviews and with some anxiety wondered what kind of place this hotel was. Well, all turned out to be very much the opposite of the negative reviews. The decor, the size, and cleaniness of the rooms were very much appreciated. The Hotel's restaurant was given great reviews by us. The Hotel's staff was most gracious.Also being on the quiet side of the River Walk was a plus. Visiting San Antonio for a long weekend was great too. Everyone was kind and "Tourist" oriented and made the stay most pleasurable. We recommend riding the trolleys while touring. Once again we recommend the La Masion for a pleasant stay.
Personel service is great. We stayed in a room looking over the river walk. We paid $215 plus other charges, but the accomodations were terrible because we got a king size bed and we could barely walk in the room. Also there is a new hotel building being erected in front of the hotel La Masion and the workers do not stop working at night! It was 3am in the morning and they were hammering, drilling, etc. They continued to work all night long! When I checked out they gave me a $100 credit but the damage was already done. My vacation and my sleep were already messed up. Mar 17 2003.
What a dissapointment
After walking by the La Masion for years I was very excited about getting to stay there. It looked from the outside like a very plush top rated hotel. When I called the night before to comfirm our reservation and find out what kind of room we would have I was told that we had two rooms with king size beds in them (there were four of us). When we arrived we were told that we had two rooms with double beds in them. I asked if there was a possibility of getting a larger room so that we could all be together. The clerk told us that she had a "family" room with two doubles and one king on the poolside. We said great and when we opened the door to our room it was one room, two double beds, next to the parking garage , accross from the elevator and next to the ice machine. The room was not even the quality of a Motel 6!! When we called down to the front desk we never got a straight answer from anybody. That was a very long and sleepless night sharing a room that size with 3 other people. The situation was not changed until well into the next day where I had to step out of workshops and meetings to call the hotel. We were given another room, same size, different view - the pool. I find it really had to believe that this hotel gets these kinds of ratings in guide books when they only have rooms with two double beds or 1 king and a pull out. Not to mention the lack of business skills they have to correct a situation gone bad on their part. With all of the other choices of hotels in this price range in San Antonio - DO NOT STAY HERE !! Save your money and stay at a hotel 6 for the same quality.
Wow! Experience Texas Hospitality First-Hand!
La Mansion was, without a doubt, the best hotel I have ever experienced. The service was unparalleled--every employee went out of their way to make our stay wonderful. From front desk person to concierge, we were waited on hand and foot. From the moment we arrived, we were treated to the kind of service I've always wished for but never received. We arrived at 11:30 p.m. and were immediately upgraded to a poolside room and then brought via hotel car out to dinner. Rudy, our wonderful driver, brought us in to the restaurant, waited until we were done, and took us for a late-night tour of the area. We were offered rides to shopping and local attractions. Our room was gorgeous and so comfortable. I am amazed at all the complaints I read here--it's like they're talking about a different hotel. I HIGHLY recommend this hotel, but go through AAA to find better rates.
The room was not the room that I reserved on the Web. We were to have a Courtyard View, instead we had a street view of a parking garage across the street. Around 10 pm the first night we didn't have any hot water for a bath. Around 2 am there was all kinds of noise on the street outside the hotel and in the parking garage across the street. Kids were honking their car horns and setting off the car alarms. The hotel did nothing about the problem. The toilet did not work properly, kept stopping up. When I checked out I was asked how my stay was and when I told them about all the problems they really didn't response or care. I will never stay at the hotel again and I will tell everyone I know about the problems with this hotel.
Believe me, you don't want to stay here. There's better hotels for the money. This place is not all what the web site builts it up to be. This hotel does not care about their guest, they only want your money.
Coming from the mecca of luxury hotels, it is hard to impress me. I recently had a chance to stay at the La Mansion and had a fabulous time-The accomodations were excellent and aside from a fight that had broken out out of our window, not the hotels fault, everything was perfect.
The staff was professional and courteous and every request was answered quickly and to our satisfaction.
My only complaint is the price of parking which I thought should have been included in out accomodations. Minus that, great time.
They dropped the ball, repeatedly!
My wife and I decided to get away for the weekend to celebrate our wedding anniversary so I reserved a Deluxe River Room with a private balcony overlooking the River Walk. Instead of the standard room rate (about $230 per night) I opted for a "romance package" which, as promoted, includes valet parking, champagne, chocolate dipped strawberries, and dinner for two (with a bottle of house wine) in the four-diamond restaurant for $489 per night (this is straight from their website, folks). When we entered the room we found the balcony was more like a ledge with a guardrail. Even more disappointing was the fact that it was shared with two other rooms (hardly private). After repeated inquiries, an annoyed-looking bellman arrived with our luggage nearly an hour later. Next, we realized that we had a wonderful view of a demolition area on the bank of the river directly across from the hotel (conveniently not mentioned previously). Construction began promptly at 6 am the next morning with jackhammers and bulldozers running at full bore. We did not ask for this wakeup call! By the way, the construction will be a new Watermark hotel from the same owners as La Mansion (opening Fall 2004). Remember the "romance package"? At no point did we ever receive champagne or strawberries. We did enjoy dinner at the four-diamond restaurant, which provided a more than adequate cuisine. However, the next morning we were charged $100 for dinner and $21 for parking on top of the "package" price of $489, which was supposed to be an all-inclusive price. The total bill came to nearly $1000 for two nights. To add insult to injury, as we were checking out we were offered a bottle of champagne and a $50 credit for compensation. After almost an hour of verbal jousting I finally compromised on a less insulting rate. There was not, however, any responsibility taken for the lack of coordination or disappointment that we experienced during our romantic experience. As we departed, the G
sh to stay in La Mansion again. Dont hold your breath.
Superb romantic weekend getaway
We recently spent a very romantic weekend at thia fabulous historic Spanish Colonial hotel. The river view rooms are worth the extra charge. The restaurant, Las Canarias was so good we went back for lunch and dinner. Everything from the venison to the very fresh halibut was great. Service is friendly and very good. They seemed to anticipate my every need.
Our first trip to San Antonio, so we deicided to stay at La Masion because we read and saw some pictures thru the internet that we liked. Well it's not all that. First of all our room was not what we were expecting. We had made reservartion for a room called the embassador premiere with a Jacuzzi. We did not get the jacuzzi. The help at the reception desk was not very helpful. Later that evening we find out that the sheets on the sofa bed were dirty we had to change the sheets before my kids could go to sleep. The hotel did not live up to our expectations. Although the manager did give us a discount. We will not be returning to this hotel again .
Tourist trap hotel
We had a large wedding there. Bride/Groom supposed to get honeymoon suite - Bull
Parents room had ripped blankets.
High prices for low class dump living on a reputation.
Complaints to management went unanswered.
We moved to (of all things) a Holiday Inn Express and had a nicer accomodation!!!!!
TripAdvisor Reviews Omni La Mansion del Rio San Antonio
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