L'Enfant Plaza Hotel
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Business Services
- Fitness/Health center
- Wheelchair accessibility
Historical Traveler Reviews L'Enfant Plaza Hotel Washington DC
This hotel is worn out
This hotel definitely hurts Loew's hotel brand image. It is by no means a four star hotel, three at best. The hotel and its rooms are definitely "dated" and furniture throughout looks very worn. The thirty year old b&w tv's in the bathrooms look more like antiques than useful televisions. While the location is convenient, this hotel needs a multi-million dollar renovation to make it a worthy four star facility.
Not a 4 star hotel
The hotel has one major plus, and that is location. You pay a fair price to be just a couple of blocks from museums. You can also get to the metro without even going outside. Apparently, some rooms have views as well, though we did not have one.
However, I have to say that, as far as the 4-star status goes, no way.
The lobby is not opulent. It looks like they have put in new marble, but the furniture is mis-matched and some of it showing quite a bit of wear. Our room had outdated furnishings. Things that were broken/in bad condition:
a) The phones were completely broken in our room. If you picked them up, you were greeted with an ear-splitting noise, and that was all you could hear. b) The buzzer of our doorbell fell off when the doorbell wrang. c) There was some sort of questionable party happening down our hallway when we arrived. We constantly saw security people visiting that part of the hotel. d) We did not have any view of the capital, just the dingy-looking pool bubble. e) The heating/cooling system is outdated. f) We had only lukewarm (i.e. too cold to shower in) water coming from the shower one day. That *really* sucked. g) If you are allergic to dogs, absolutely forget about it. My dad suffered from allergies the whole time he was there. h) The drawer pulls were missing from the drawers, simply leaving holes.
When I mentioned some of these complaints to the clerk at the desk, she kept asking me, "Why haven't you called anyone about these problems?" DUH, THE PHONE WAS UNUSABLE!!! How could we call anyone about them? She was completely unhelpful and unapologetic. In a 4-star hotel, they bend over backwards to fix such inconveniences.
Despite these problems, this hotel is actually a bargain. We stayed there for $100/night during high season. That seems like a relatively good deal for a hotel that is just steps away from the mall. I just wouldn't set my expectations TOO high for what you're going to get for that price.
Suprised at remarks - great location....
I am suprised to see the other comments about this hotel. The location is central to the Smithsonian campus and within walking distance to most other D.C. Attractions. We stayed there for over a week during a business trip in April and found the hotel to be very friendly. I will agree that some of the front desk help need a few lessons on customer service - but - overall you get a great deal here. No one mentioned that the hotel pool is covered over with a heated tent during the winter so you can still swim. This was certainly a plus after a long day seminar-ing. The room service menu is limited but everything we tried (4 nights having dinner delivered) was served with the upmost professionalism. Try the meatloaf...a guaranteed suprise!! As for the rest of the comments about the rooms being dirty, we had none of that.
The rooms were cleaned each day at sporatic times. We were in teh room when the maid arrived on day 2. We told her to come back later. AS we were leaving, we waived to her down the hall to let her know the room was empty. She immediately made for our room to get it cleaned. That is service!! The front desk is the only negative I would give this hotel........
Average hotel...not a 4 star definitely.
True, the location is quite conveniently located above the subway...but, aside from that, the hotel is very average. Forget nightlife or any choices for fine dining. The shopping center underneath the hotel is very second rate and you wouldnt shop there anyways. Everything closes early. The hotel room itself is clean. The mini bar was broken, so i didnt even have refrigirated anything. But overall, it was a very average hotel. Would i stay there again?
Probably not, now that i know there are better hotels in other locations like Georgetown and Adams Morgan. I think the DOuble tree at Georgetown is a better location i would stay in next time....since you're going to ride a cab or subway anyways anywhere...might as well stay in a nice place.
This hotel is in a perfect location for seeing the major attractions in Washington. It takes 5 minutes to walk to the Mall and the museums. The Metro stops right beside the hotel for anything out with walking distance. The public areas of the hotel are impressive and my room was large with a fantastic view of the Washington Monument. The rooms are a little dated but very clean and comfortable. No complaints at all about this hotel and Id stay here again for the location if nothing else!
Don not stay here!
Anyone who is thinking about staying here, I hope my comments will change your mind. To begin, the hotel rooms need to be remodeled. My bathroom had pee on the toilet seat and a soap bar that should be freshly wrapped but was already used. So, then I requested another room. They gave me another room without any problems however, the next room the bath tub drained so slowly that by the time you were done with your shower you were standing in a pool. On the upside the lobby was pretty but inless you plan on sleeping in the lobby don't bother with this hotel. Then to top off my experience when we left the hotel after valet brought the car to us. I found a inch long pen mark near my ignition in my NEW 2003 Camry that was only two weeks old. I of course was not happy. I told the manager, she looked at it and we filed a report which I still have not heard from them. Again, on the upside, the valet people were more than helpful. I have to say, after complaining about our whole experience to the manager she took 50% off our bill however, I think this is mainly due to the fact that the valet damaged a new car. In the end, I would not come back to this hotel.
There are a lot of hotels in Washington that I'm sure are alot better than this one.
Definitely not a 4 start hotel!!!
The Loews is supposed to be a 4 star hotel. Don't believe it! I reserved a parlour room well in advance. I chose a parlour room because it's more like an apartment, with a sofa sleeper instead of a regular bed so that I would have a place for visitors to relax. When I arrived the desk clerk said they did not have any parlour rooms. I said I thought the purpose of reservations was to "reserve" the type of room your desire. The clerk didn't say a word, just walked away. A few minutes later he came back & checked me into 11-204 stating it was a parlour room. Late that night when I was ready for bed I discovered under the sofa bed cushions a 1 foot by 2 foot sign that read "BROKEN - DO NOT USE." Obviously, I wasn't happy. I tried for 3 days to get another parlour room, but was unsuccessful. There was never an apology made or suggestion of any type of adjustment to make up for the inconvenience. The only friendly staff I met the entire week was one waiter. The room was not properly cleaned and the maids twice tried to enter my room when I was there and undressed. There was a glob of some sort of white gooey stuff on one of the chairs when I checked in & it was still there when I checked out a week later. Hair was left in the tub every day. Nothing was dusted. Coffee cups left with my lipstick on them. Basically all that was done was the bed made & clean towels left. The Loews L'Enfant is in an excellent location, walking distance to many sights, right on top of a mall with about a 150 great stores & restaurants, and the Metro. But if you're looking for a clean comfortable hotel with friendly staff - LOOK ELSEWHERE!!! I am going back to DC in August, but am staying at the Omni Shoreham. I've stayed there before & it is a wonderful place - extremely helpful and friendly staff, very clean and comfortable, a wonderful pool, and within walking distance to the zoo, the Metro, and lots of restaurants. And you can get really good rates through Expedia.
The hotel is impressive in two main areas - the location in relation to the Mall (just five minutes walk to Smithsonian Castle); and it's views of the Washington Monument and the Capitol.The hotel itself is blessed with impressive and opulent communal areas. The rooms are large and well appointed, but not exceptionally attractive.Staff are helpful, but queues long and my own reservation was not 'reserved' when I arrived.Other than hotel dining, which is limited, there is nowhere nearby to eat on an evening, so beware. There is a mall underneath the hotel but it has few useful shops and closes at five, and isn't open on Sundays.The Metro operates a station under the hotel, and this is on the main line from National - very handy.Overall, a fairly pleasant stay which had more to do with the city than the hotel.
Very Dog-Friendly & wonderful
From our arrival until our departure, this hotel made us feel welcome. My labrador retriever, Buddy, and I visited D.C. for the weekend. The staff were friendly and I received a goodie bag for my dog (2 bowls, placemat, dog cookies, and a welcome letter). On the floor with the outside pool, there is a grass area with a plastic fire hydrant where you can bring your dog to "go" so you do not have to always go thru the lobby outside. I could see many families were staying at this hotel. The location is perfect since it is only 1 block from the national Mall. Food at the hotel is very good and room service is quick and professional. The rooms are clean and comfortable. There is an extra mini-television in the bathroom. My room had a view of the Washington Monument and the National Mall. If you are not used to city noise, you may need ear plugs to get to sleep. I would stay at this hotel again.
Very enjoyable stay!
My son and I recently stayed at the Loews L'Enfant Plaza for six nights. (16-22 October '02). We were delighted with our clean, spacious room on the 15th floor. From our balcony we had a superb view of the Capitol, Washington Monument and Lincoln Memorial. The staff were warm and friendly. The Housekeeper even telephoned on our second night to see whether we were happy with everything and asked if there was anything more she could do to help! We used room-service twice and were impressed with that also.
Due to its location, the Loews was great for sight-seeing. We did a lot of walking to and fro the National Mall. The Metro was, of course, remarkably handy too.
The one small disappointment was that the shops in the Promenade all close quite early (6pm-ish) and at the weekends they aren't open at all. This is not, of course, the hotel's fault!
In short, we had a marvellous visit to the Loews L'Enfant Plaza. I hope one day we shall return.