Hotel Atlas Asni
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TravelPod Member ReviewsHotel Atlas Asni Marrakech
Hotel è situato in posizione centrale (l'inizio di Mohammed VI).
Sia l'hotel che la camera sono molto puliti. Le camere sono spaziose e arredate in modo confortevole e dotate di comfort moderni. Il personale della reception è gentilissimo. Il rapporto qualità-prezzo è buono, ideale se si vuole fare una completa visita a Marrakech.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Atlas Asni Marrakech
Conseguimos una media pensión bien barata. La cena fue buenísima para comer verduras. Bueno, el personal no se desvivía para atendernos, pero el hotel resultó ser limpio y eficiente.
No tienen aire acondicionado
Llegamos en julio y NO TIENE AIRE ACONDICIONADO!!!! Reclamamos y nos dicen que mandaran a alguien de mantenimiento ....MENTIRA .. Cada vez que bajabamos nos decian que ya iban a subir los de mantenimiento....ASI DURANTE DIA Y MEDIO. No teniamos papel higienico y la chica de servicio nos dijo ...Que habia que pedirlo en recepcion !!!!!!!!. Y para colmo, pedimos una hoja de reclamaciones y nos dicen que no tienen, que tienen un buzon de sugerencias para que escribamos lo que queramos pero ellos no te facilitan ni papel ni lapiz. Todo esto con temperaturas de mas de 40 grados.
Lo solucionamos llamando al encargado de nuestra agencia alli y nos cambiaron de hotel.
The first thing to say about the Atlas is that it is not a 4* hotel, if it was in this country it would almost certainly be a 3. Overall the hotel is clean especially the pool area which is set in lovely gardens, sunbeds and towels are available. The bar is reasonably priced too. Breakfast is ok, there are pastries and nice bread for toast, however the hot things weren't up to much - i would stear clear! I can undertstand why people were complaining about the staff they are quite rude, best advice for getting around this would be to sharpen up on your french before you go! This in fact goes for Marrakech as a whole. One of the main things that put me off this hotel was also the smell it sounds odd but it really did have a funny musty smell! Overall this Hotel was good value (booked through lastminute) and set in a nice area of marrakech.
AToilet with Poor Service (but the pool is clean)
I have no problem staying in a toilet if I am paying to stay in a toilet and not paying to stay in a "4 star" hotel. The room was bare bones: tiny television, no working air conditioning, only evidence of a former mini bar, no hair dryer, crap toileteries, dodgy towels, bedding with cigarette burns (and an ash tray in a non smoking room) and bedside lamps that did not work.
We arrived at the hotel at 3:00AM and were awoken by a chambermaid at 8:00AM Monday morning in our room. Apparently, the without the "Do Not Disturb" sign entry can be expected at any hour.
Our room faced the pool area and we were blessed with a mix of live and recorded music until 10:30 every night of the week. Do not expect an early night on this side of the hotel if you need to get some rest for an early AM flight.
Room service was prompt enough delivering the worst food we ate while in Morocco. No matter how exhausted you are, any resturant in Marrakech will surpass the quality the food at this hotel. We gave the food another try for lunch one day, the only thing moderately appealing on the menu (inspired by mediocre western food) was the club sandwich. In this instance we did not even have the benefit of prompt service. The club sandwiches were egg and what I would guess was canned chicken (if there is such a thing). Essentially inedible.
The concierge was unhelpful and dismissive. When we made simple enquiries for phone numbers and reservation assistance we were told to call the operator.
In fairness, we would add the following: the rooms were clean (such as they were), the public areas were decent, the pool area was nice (but the accompanying soundtrack of 70s rock all day everyday ensures you can only bear to spend minimal time there) and the pool was clean.
Good for veggies
We got very cheap half board, buffet evening meal was great for veggies. Ok staff were not all over us, but it is clean and efficient.
Lovely hotel, service very lacking
The hotel building is only two years old and so the sructure and the quality of the fixtures and fittings are high. The food was very 'average, however because it was a buffet style dinner we were usually able to find something edible even if we did not eat a full proper meal. If you are not half board go out to a local restaurant where the service will be better and the food is of a far higher standard.
The worst aspect of our stay was the staff. Training has been minimal, very poor customer service and if there is a complaint the staff are loathe to rectify the problem. We did eat one evening meal in the A la Carte restaurant and although there were only 6 tables with diners it still took 1 hour 20 mins to serve the food, and even then each dish was wrong and not what was ordered.
The spa is expensive, and the standard of the so-called treatments leaves a great deal to be desired. I had a pedicure and the woman doing it had to be told by other members of staff what to do as she went along!!
Save your money and find a better hotel, somewhere where the staff make you feel welcome and not a hinderance.
I don't know what they are complaining about!
We have travelled to Marrakech several times and stayed twice at the Atlas, the first time back in 1997. On both occasions we have found the staff very polite and efficient most having a good grasp of english (some fluent). The hotel is ideally placed and a twenty minute walk will get you to the city walls. Sadly, Marrakech is going through a 'Dubai-styled' building boom and the unrestricted views to the Atlas mountains the hotel once had are replaced by views of huge apartment blocks. If you haven't been - go soon! The huge olive groves immediately south of the hotel - once unspoilt - are being uprooted in favour of yet more hotels. Hire a car - It's fun!
A triple with two beds and a cot
We arrived at the Atlas Marrakech around 2AM. Although we had booked a triple, when we opened the door to our room, exhausted and ready to sleep, we found it only had two beds. When returned to the lobby and asked the manager about this he said don't worry we'll bring a cot up in a little bit.
I then explained that we had booked a triple and this room was just a double with a cot in it. He said, "Sorry we don't have any triples, besides this will be just as good" I then asked if this was how they defined a triple room at the Atlas. He said "We just don't have any triples but I'll be able to move you to a different room tomorrow.
I asked if we would receive a discount for the triple we had paid for that night but did not recieve. He said "Why should you get a discount you have a room three beds don't you? After pursuing this line of logic for a little while longer I gave up exhausted and ready for sleep in the double room with a cot.
The next day they did move us to a triple room; however, at no time did they offer any apologies for the lack of the triple on the first night. I found this particular night manager of the Atlas to be very unprofessional, especially for a four star hotel.
Many of the other staff members were very nice.
This place sucks
I spend a week in this hotel a year ago, and I regret it to this day. The staff is very rude and mean. The restaurant is good if you like lamb, but thats all they have. The bar is cool, they have hotel hookers there for the customers who want action. Overall, my experience was terrible!
Love the French ??
A great 4-5 star hotel, with good clean rooms. On arrival in the lobby you are impressed until you get to check in. As soon as the staff realise you are not French but British, they make life awkward. Very unhelpful staff and rude. Food excellent, all rooms have balconies together with a great pool and patio out the back (lovely sun trap!). Stay there if you want just a base and somewhere to sleep but not spend much time in the hotel !
TripAdvisor Reviews Hotel Atlas Asni Marrakech
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