Krystal Grand Reforma Uno Mexico City
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
TravelPod Member ReviewsKrystal Grand Reforma Uno Mexico City
Lovely (quite posh!!!). Very helpful and friendly staff. The staff sent emails and made phonecalls on my behalf (as I don't speak spanish). Lovely clean rooms, great location (great taco and fruit juice stand opposite 10 pesos!!!),Very safe and we just loved Mexico City.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Krystal Grand Reforma Uno Mexico City
Good for Business trip, not for vacation
This is a beautiful, modern hotel with a helpful staff as the others have mentioned and yes a very nice gym. Great spa services also at NYC prices. You can walk to Alameda and Zocolo areas but there is absolutely nothing of great interest nearby and that includes restaurants. I found the area to be dull especially on the weekends. It is a business hotel in a business area.
Our Family stayed at the Gran Melia in Mexico City from 6-4-05 to 6-8-05, and we loved it. It was beautiful and very comfortable. We received the best of service and we would stay there again. It was our first time in Mexico City and the hotel made the experience very special.
I would stay here again, it is not in the heart of the area where all the American Friendly restaurants are (Hard Rock Cafe, the Marriott, etc) but the price reflects that.
Very nice executive level, extremely nice gym, best I have found in Mexico City, restaraunts were fine.
This is not a five star but a nice hotel with good location.
We stayed at the Gran Melia from 12/19/04 to 12/28/04. It was our honeymoon. The Gran Melia has some strong points the first is GREAT customer service. The staff was always very courteous, they greeted us each and every time we came/left the hotel. They always responded to all complaints and were very interested in making our stay successful. Secondly, the spa is wonderful!! The Gran Melia has the best gym I have ever seen in a hotel it has cardio equipment as well as weight training and circuit training equipment. They also have a beautiful grecian themed pool and nice sitting rooms. At the spa I (the wife) got a pedicure and massage. They were reasonably priced and the quality was above average. Third, the location is very central. The Gran Melia is walking distance about a 1/2 mile to the Alameda Central which is near the Diego Rivera Museum, the Palacio Bellas Artes and about 2 miles from the Zocalo with the NAtional Palace and the Metropolitan Cathedral. We had a couple of complaints though. First the rooms were a little small and felt cramped at times. On one occassion we ordered room service and there was a small slug on my husband's tomatoes. So - do not order room service there or eat in the cafe miro. The staff immediately returned our money and gave us free champagne but I still wouldn't eat there again. On another occasion there was a very loud hammering sound near our room and I called down to ask for someone to investigate it and recieved no response and no cessation of the noise. The next day it was gone though. Finally the concierge was not very knowledgeable - though they were nice.
On a couple of occassions we asked advice - such as a good restaurant nearby and they were unable to provide any names. This is strange since we immediately found many within walking distance. That is about it in terms of our stay - two more suggestions on the 9th floor there is a lounge (use your key to access) next to the spa with free sweet rolls and juice all day long - so you don't have to buy room service or breakfast. Hire a car for one day (180 pesos/hr) from the hotel to take you to Xochilmilco and the Dolores Patino Museum. And finally walk to the alameda, and the Zocalo. There are alot of fun shops and restaurants along the way - it is a good way to really get to know the city and its culture. We had no problems with crime at all.
Highly recommended - great value in the center of mexico city
Stayed Monday to Friday in this large, modern hotel at walking distance from the historic center of mexico city, in safe surroundings and 5 minutes from the Hidalgo subway station. Rooms are spacious and tastefully decorated. Service was excellent. I had to go to the business center to connect my laptop to the internet as there is no wireless internet throughout the hotel - only internet on TV. I did not try room service but the spanish restaurant on the lower level offers excellent meals and service at reasonable prices.
Rooms are spacious. Bathrooms have both a tub and a walk-in shower. Bathrobes included. Staff were friendly and efficient. The only drawback is the location. It is central however there is nothing of interest immediately in the area. Zona Rosa is not walking distance but Alameda Central is (about a 10 - 15 min walk). If you are looking for something to do immediately as you step out of the hotel (shopping, restaurants, attractions), I recommend that you stay in Centro Historico area or Zona Rosa. I would recommend this hotel regardless and think it is good value for money ($136/night).
I thought that this hotel was amazing wen i first walked in, it is really set in a good loctaion. I did have a probelm wit the service though. the rooms where nice BUT the air conditiioning was not working dont worry brazil i went throught the same thing. the pool and spa was awsome, the rooms where luxry and the resurtanes where tasty
The Gran Melia Reforma is a Jewel
The Gran Melia Reforma Hotel was a fantastic choice; the location is superb. You can walk easily to five museums, the Palace of Fine Arts and the Zocalo is only a few blocks more. I found the service to be exceptionally helpful, especially the concierge staff, Gustavo and Cesar. The Lobby Bar was charming; you could have drinks and/or snacks, reasonably priced. The breakfast buffet was wonderful and the Spanish restaurant meals delicious. The service was what you dream about. I recommend this hotel to anyone lucky enough to spend some time in Mexico City!
I have just come back from Mexico City, where I stayed at two hotels, Melia and Fiesta Americana, both at Paseo de la Reforma. The Melia Reforma is a reasonable hotel, in a good area of the city, close to the subway and convenience stores, but I had a few problems with their service. There was a problem with the air conditioning of my room, and instead of giving me another room immediately, their staff first brought in a ladder to my room in order to try to fix it. Only after some 10 minutes and no success on fixing the problem, they decided to give me a new room, which took almost 40 minutes and two phone cals to be assigned. Because they did not change my room number in their system, I was woken up at 7:00 AM in a Saturday by their cleaning staff, who just shut the door when realized there was someone in the room. Then, in next day, in the afternoon, the key to the new room did not work, because it still had not been programmed correctly. Service is really a problem at the hotel.
Long Distance Cost to USA
I wanted to let you know that the charge of $37.50 USA for a 5 minute phone call to the USA is outrageous.You charged this to my room 1027 on 4/24/03.If I ever stay with you again it will be after I have checked with you about phone rates.A charge of 374.00 pesos is like stealing!You will say that you are not responsible and that the phone costs are time and distance. I do want to thank you for removing the $3.40 USD charge for no connection.You have a nice hotel, you do not need to steal to make a profit.Tom HullPlano, Texas
TripAdvisor Reviews Krystal Grand Reforma Uno Mexico City
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