Krystal Grand Punta Cancun
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- Drycleaning onsite
- Meeting rooms/conference facilities
- Airport Transportation
- Multilingual staff
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TravelPod Member ReviewsKrystal Grand Punta Cancun
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Krystal Grand Punta Cancun
No Beach! Bad Food
Was extremely dissapointed I booked a vacation express hotel in cancun and found no available beach. Hotel was OK and people helpful and friendly. Food was lacking and not worth the price. Luckily I did not get all inclusive. 20 year old daughter was assaulted and both sons were beaten trying to help. Absolutely no assistance from POLICE or hotel. 8 day trip. stormed for 4. Hotel did nothing to attempt entertainment or any activities.
4 stars is enough
The room was okay but the public areas need help. We were on a Regency Club floor (top 3) and were surprised to find the Club Lounge to be so drab. Only the rooms facing the southeast have a good ocean view.
NO access to beach, costly charge for coffee in room, non-airconditioned lobby, booked it through Liberty travel, who made it sound like a wonderful resort.
Great place to stay
The Hyatt Regency was fantastic! Very clean and great sevice. All special requests were honored quickly and with a smile. No sandy beach but who needs it! The acesss to the water was excellent for snorkeling..........plenty of room to lay in the sun and swim at the pools. The rooms were very clean, the only dissappointment was the rooms were not very sound proof. We could hear the live entertainmet in the lobby and our neighbors in the room next door. Would definatly return and also recomend to others!
No Beach Here
This property is old and the internet site pictures fooled me into expecting high level of Hyatt Regency that I have experienced at other locations.The beach is non existent and exercise room is leftover equipment from the 70's.I walked onto the beach that belongs to Camino Real Hotel but were asked to pay for the chairs there. That hotel is way better than Hyatt.On a positive note you want to soak sun next to the pool and not be bothered by the crowds this would be OK but does not qualify to the high standards of Hyatt Regency.
Kermit and I do the Hyatt Regency...
Me and my fiancee(Kermit) went to the Hyatt Regency Cancun in late January for a three night get-away . Very nice hotel. There were vines hanging down from the top floor all the way to the bottom. Walked around the Hyatt's grounds to check the place out. The grounds were great. Beautiful lower-level pool that had a waterfall. The top level pool was very nice also. The rest of the facility was beautiful also. Lots of palm trees and lounging areas all around the property. The sun-deck that extended over the edge of the water was a nice touch. We were in the penthouse and our room had an excellent view. The room in general was great and so was the service. Our room included a nice king-size bed, robes, slippers, and a beautiful view facing Isla de las Mujeres & the Camino Real Hotel next door. In the lobby area there are a couple of shops, stores, gameroom, car rental agency, and a 24 hour deli that serves good pizza. Cilantro and the Seafood Market are two restaurants located in the hotel. Didn't eat at Cilantro cause it was a little pricey, but the Seafood Market was good, reasonable, and located outside by the pool. The one BIG drawback to the Hyatt Regency is that the hotel has NO beach, it's all rocks. However, you can shuttle over to the other Hyatt property (Hyatt Cancun Caribe Villas) and use their facilities and beach area. The Hyatt Cancun Caribe Villas has a very nice beach area and a plus for us was the numerous iguanas that were out sunbathing on the rocks a few feet from us. In all, I'd give the Hyatt Regency 4 out of 5 stars. It has a TERRIFIC location (close walking distance to all the nightlife hotspots, numerous restaurants, and other shops), great service, and a beautiful facility. We were located right by everything and if there was a good beach at this hotel, it would be perfect.
Decent hotel with a couple of hickups
No beach. As Hyatt guests, we were chased of the adjacent beach at Camino Real. Avoid the Buffet! It's the worst food in town and expensive. Sea Food marked was closed at all times. Good sandwiches at the grill. The pool and the drinks at the pool are excellent though. Rooms are clean, comfortable and quite nice. Good location for shoppers. Don't count on internet access; pay 5$ for 20 at stand up internet terminal. The browser couldn't access most of the sites I was interested in.
This place is not great!
My wife and I booked a trip here. We've visited several Hyatts in the past. Ive even worked for them. This hotel is NOTHING like their sister world wide locations. It was flat out old, In need for a renovation, very Un resort oriented, and it felt like you were in a green house when you walk in there lobby. They have these long plants that drape each floor and fall to the ground. No joke, I felt like I was in a Biospere!
The room is no old. Old furniture, Poorly lit bathroom, Water marks/damage in the ceiling, cigarrette burn on the comforter. Uncomfortable bed, NO BEACH. Old looking pool.
You know this was a kind of property that DID NOT give you the warm and fuzzies when you walked in.
Now maybe I had high expectations as I have stayed at fine places all over the world, but what IRKED me was this place was a HYATT and I did not feel like I was in one.
Luckily we called American Express and we went elsewhere..... Much nicer property across the street.... FIESTA AMERICAN GORAL BEACH... This was a resort!
I would stay at another Hyatt again, but never in Cancun!
Great Honeymoon Trip!
My new wife and I stayed at this hotel from 10/6 to 10/ 10 2002. We had a few glitches with what our travel agent told us, but nothing worth crying about. If you want an oceanfront room, be prepared to spend $20 USD extra per night. The have a run of the house policy, and make you pay extra for the view of the water. There is no beach, but you have access to the ocean from the floating sundeck. The dervice made up for much of the extra expense. These people know how to treat their guests. The states could take major lessons from the staff here. The food was outstanding, as well as the drinks. The make the best bloody mary's I have ever had in my life, and I thought I made them good!!! Drinks can be on the weak side, but just request an extra shot, and you will get it. The hotel was not busy at the time we went, and we were treated like royalty. The hotel is close to much of the nightlife Cancun has to offer. Coco Bongo's is a block away, well worth the trip to go there. Awesome club, and Vegas style show. You do not get exchange priveledges with the Hyatt Cancun Caribe. You can swim there, use their beach and watersport facilities, but if you are going all inclusive, then you can only eat and drink at the Regency, not the Caribe. The palace resorts are the best for exchange privledges if you like that sort of thing. Overall, there was no riff raff hanging around this hotel, and it was extremely clean and well taken care of. I recommend this hotel for couples not wanting to get into the party atmosphere of some of the other hotels. This one is for the adults!!! Go there, you won't be disapointed.
Hyatt made up for the dismal time
Wife and I spent 6 nights here first no beach you have to walk about 800yds to get to a beach (not accessable to a person with a walking dis-ability).Booked vacation thru Vacations Express The very best travel service I have ever dealt with. We went all-inclusive and there were several mix-ups, had to pay for a few things I should not have paid for. The Seafood Market Rest. was closed for 3 days and the buffett room was packed, had to wait 2 hours to eat one night. Other than that I could not say enough for the staff at the pool, your drink is never empty,I highly recommend the Carribean Carbiche and Nachos they were the best. I did go to the Seafood Market 2 nights and the Coconut Shrimp was FANTASTIC the waiters gave you all the special attention neded for a wonderful meal.
Had to pay a little extra for an ocean-front room but it was beautiful you can see down the entire strip. Our room was always clean and wait staff always there to give you anything you desire.
As i said I did have a few problems but, when I returned home and told Hyatt about my trip they MORE than made it right with me and I can't say enough good stuff about them.
I was told that all the little problems have since been taken care of and I will be going back to Hyatt. On a scale of 1-5 (5 being best) I would give them a 4!!!!!!!!!!!!!!
TripAdvisor Reviews Krystal Grand Punta Cancun
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