Koala Garden Suites
How has this hotel rated in the past?
- Microwave in room
- Outdoor pool
- Refrigerator in room
- Wireless internet connection in public areas
- Swimming pool
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Historical Traveler Reviews Koala Garden Suites Maspalomas
Strange but likeable place
after reading reviews about koala gardens i was expecting the worst,however thankfully i was pleasantly surprised.I travelled with my girlfriend her mother and my girlfriends brother.after enduring a terrible bus journey(no a/c on bus)in 40 degrees heat,we finally arrived at koala.we had booked 2 x 2 studio,a studio for my girlfriend and i and one for her mum and bro.at reception we were allocated a balcony in zone 3(which we swiftly took)the mum and brother were below us.safety deposit box 28 euro(non refundable)for our 2 week stay.when i 1st entered my apartment i wasnt too impressed the place was basic to say the least!however i put this out of my mind for the meantime just to get out and cool down at the pool.this where koala excels itself.the pool in zone 3 was absolutely brilliant,no problems getting a sunbed and it was nice and quiet,ideal for those who want a nice quiet relaxing holiday.there was also a lot of little stray kittens roaming about they were lovely but if you feed them be prepared for them to hang about you for your stay.nearby the Faro 2 is 5-10 min walk away and is superb for eating out.holiday world is a ferw mins away and excellent for kids.we only ate at the koala twice and i wouldnt recommend going all inclusive.(thank god we were self catering)staff at reception we were very helpful and responded to any problems we had.koala also runs a free bus to the beach several times a day.now to the part you have all been waiting for "cockroaches"or the "cukarcha"(excuse the spelling)we only seen 2 in our apartment and that was the 1st night.we sprayed the room every night before we went out with roach spray.as we had no problems with cockroaches upstairs,the same cant be said for downstairs,they got quite a lot coming into their apartment.(always request a balcony)taxis were cheap as chips to get you to nearby PDI and down to the beach.we ate out nearly every night at the Faro 2 may i recommend broncemar II,Piz Paz and the wee Hawai pub for cocktails.DO NOT eat at the Chino royale at the Faro 2!i had a cockroach crawl into my food!back to the koala gardens and i have to say if this place got a makeover it would be truly a wonderful place to stay.it has 5 zones which were cleaned every other day.like i said before the place is as basic as it gets and the decor is awful.but thats the only fault i can find in this place.i would certainly go back to koala,but i just hope it gets the makeover it deserves as it has the potential to be top quality apartments.on a final note the MYTRAVEL rep in this place was a total waste of space!no help whatsoever and gave us wrong information especially about hand luggage coming home!
Loved the island but
We went to the koala gardens in sept there was myself husband and daughter . Got there at 7pm ona saturday evening, on arrival helpful staff , apartment was clean though basic. Maspalomas whilst having a lovely beach , sand dunes are truly amazing , watch out for nudist beach though is alittle on the quiet side ,though plenty of taxis to get you to nearby Playa del Ingles, Plenty of shopping centres there to choose from .The yumbo is biggest but watch out for the Gay night scene there. The zigzag trip is a real must amazing scenery .Do watch out for ticket touts everywhere a real nuisance. On getting half way through the first week we were really fed up of coming across Cockroaches i bedroom and also the cupboard which koala ( laughingly calls a kitchen) two rings a sink and a fridge make this up.We did get a move to an upstairs apartment on the second week and that was last time we saw the bugs . On the whole Grand Canaria is a truly pretty island the weather is HOT and the beaches are clean and the sea is amazing to be in but we would,nt return to Maspalomas
We were a party of 9 comprising of 4 adults and 5 teenagers and went for a week. Our friends (2 adults and 2 teenagers) travelled there a week prior so they were able to show us the ropes so to speak when we arrived so we didnt bother with the welcome meeting. We were all inclusive and the food was very good. The local beer (San Miguel) and local gin and tonics went down well. If you are all inclusive you can help yourself to beer if you are suitable dressed to go inside the restauant. If not you can order in your swimwear outside. You are allowed to order two drinks at a time. I was a little concerned before I left England about the cockroaches as I heard they were frequent visitors. I didnt see any of the little blighters in my room (1st floor) and my son saw only one in his (he was on the ground floor). Rooms clean, staff friendly. The only negative thing I can say is about the nightly entertainment - this was only three nights a week. However if you are not all inclusive this will not present such a problem. Daytime entertainment around the pool was good, darts, table tennis, water polo, volley ball - this really got everyone mixing. Lots of different nationalites there: German, French, Belgium and English. The staff appeared to enjoy my attempts at speaking their language and gave me daily sentences to learn. A huge shopping centre is within walking distance as is a small fairground. A visit to Mogan market (Friday) is a must. You can buy some unusual things there. We decided against booking the trip with the rep as it seemed quite expensive so we organised it ourselves however when we eventually found the bus stop, the bus arrived, on time but drove straight past as it was full. Therefore it is best to go by taxi. On the return journey we boarded a ferry to Porto Rico and then got a taxi from there to the Koala. The ferry was wonderful. Security at the hotel was very good with a security guard patrolling the grounds at night. The gates are locked at all times and you can only gain entry to the grounds via your key card. Two of our party were in zone 4 which was across the road but only a stones throw away. A fantastic holiday and I would definitely consider going back there.
Not in a rush to go back...
The apartments are very basic, a bit of a "Butlins in the Sun" but without the staff entertainment. And although the cleaning and maintenance staff seemed to always be around, yes, there were plenty of cockroaches, especially in the kitchen...
Maspalomas beach is walkable, but unless you want to be walking two to three hours a day with constant harrassment from a variety of touts, then the taxis are essential.
The food available close to the apartments is surviveable, but you have to go into the main town to find anything approaching a decent restaurant.
I would be happy to try elsewhere in the Canary Islands, but can't say I'd be in any rush to go back to this place - I can stay in England and get pizza, burgers, fries and (thanks to Global Warming) sun burn.
We went here for 2 weeks as a family holiday. The apartments were clean and the staff were friendly. The swimming pools were excellent and provided many an enjoyable hours for us 4 adults and 4 kids. The food from the restaurant was ok although we only had snacks during the day but great that they do take away.
Maspalomas is a nice area although we found that next to our accommodation there was only really family world to go to which is a bit dirty.
We did however get taxis to othe resorts which only costs a couple of euros.
I was a bit worried about going to these apartments as the reviews i had read were all about the place being infected with cockroaches. All I can say is that, we say a few about but then you are visiting an extremely hot country and you should expect to see a few native beasties. If concerned ask for a 1st floor apartment.
Overall great holiday, yes the accommodation was basic but very clean, maids friendly. We didn't make any complaints whilst there. Would recommend these to anyone who is used to going self catering holidays and who are out to enjoy a holiday, not looking for a home from home.
Overall though we had a great holiday.
we went to these apartments in sept 2003 for 2 weeks. had great weather, very windy though. the apartments are quite pricey for what theyu are- very basic and clean but nothing special. had problems with the bathroom - the ceiling was leaking, they had to come to sort it out twice and when they took the ceiling panel down loads of bugs fell into our bath-yuck!
we enjoyed our time in maspalomas, the beach is great and enjoyed the water park.
only downside was that we had to get bus down to the beach (free) but the driver got angry if we were wet or sandy!
we found the pool areas very clean and uncrowded.
lots of nice restaurants a short walk away.
easy to get a taxi into the more livlier towns nearby.
overall a nice holiday with plenty of things to do.
Sadly, we were unimpressed by Koala Apts.
Sadly, we were unimpressed by the Koala Apts. We went as a family with a 3 year old child and were immediately dissappointed. A cockroach met us at our door and our apt was tired, smelly and gloomy. The air conditioning didn't work and the "sofa-beds" - (I use the term loosely), were impossible to sleep on. The swimming pool nearest our room was littered with cigarette butts and the restaurant served very poor quality food.
We witnessed a number of complaints when we went to reception and unfortunately, the staff weren't helpful. The evening entertainment for the children consisted of a CD player belting out Robbie Williams as the grown ups ate their dinner.
We left within 24 hours and ended up paying to be relocated elsewhere.
Not usually negative, but this accommodation was very substandard.
I do recommend a resort called Mogan - further along the coast. Beautiful beach and good accommodation.
Not as good as it sounds
We went here for the last week in may and first week in june as a group of ten 7 adults average age 43 and 3 children 9 13 and 15.
first night arrived in room and found to cockroches not a good start,
next morning at 6 oclock woken by staff whelling trollys of washing round to be washed,
also bar in zone one not open all time we where thier.
The place itself is quite nice but their is no entertament or resteraunt on sight apart from a resteraunt for half and full board none for self catering and entertament 2 nights a week.
The staff are very freindly and polite as they are where ever you go in gran cannaria.
The taxis are very prompt and cheep wich is handy as you have to take one most days to get something to eat.
we had one more cockroach to deal with in apartment in the two weeks we were thier, theas are the bad points.
Thier are some good points the place itself is quite well layed out, the swiming pool is cleand every morning and the maid servive is very good as is the reception very helpfull,
alos great views of mountians if you are in top apartments.
Holiday world is a 5 min walk away wich has a fairground and bowling ally as well as one or two reasaraunts and as i have said the taxis take about a min from when recption orders them for you and cost about 3 euros to take you into playa where everything is or down into maspolomas itself.
The rep is only thier from 5 to 6 each night if you need to talk to her but is very helpfull.
Maspalomas market is 5 mins up road on wensday and saterday mornings well worth a visit.
We all still had a good holiday its hard not to in Gran Canaria grat island to stay just unfortante that the hotel we normally stay at was being refurbed at time this hotel being the Sunwing.
First impressions not good but got better
Arrived as an independent traveller at the Koala having booked flights and apartment through Expedia as I couldnt do it cheaper and the apartments were not available direct. Cost us £540 for nine nights for the two of us in total with day flight from Manchester and midday return from Las Palmas. Went for the Koala because it had that little bit more than apartments in Maspolamas such as air conditioning and electronic keys and it was reasonable priced. Flights with British Airways (GB Airways) scheduled with leather seats, loads of leg room, meals and drinks included (Expedia gives you options). Arrived late evening and given key to ground floor apartment when had requested upper floor. Immediately changed by very helpful guy on the desk to an upper floor apartment facing west...however he put in the caveat that the apartment had not been properly prepared for guests!!! We found out what that meant amid much screaming from my better half. The other residents of the apartment were fairly large, black and had the word monster cockroach written all over them (plus two white spots!!) We drew this to the maids attention when she came two days later and she said 'ah the cuckaracha!! I will spray. Meanwhile my good other half was (s)praying that they would go away. We killed fourteen of these beasts while we were there (9 nights) and there were at least another two under the fridge!!! Having said all that we cannot fault the management who responded to our every request immediately. The apartments are listed as four star but I would say they are a limited three compared to the other apartments and bungalows in Maspolamas which are mainly one or two star. The thing that swung it was the air con...with temperatures over 30 degrees in March this was essential. They are clean and reasonably spacious with a huge bathroom but a strange built in shower. As an added bonus they are QUIET at night. Even with a family downstairs we were able to sleep easily, something we have had difficulty with in the past at Gran Canaria. Easy to get a taxi the small rank is outside and it is only 3 or 4 euros to PDI or the Faro. We got a taxi from the airport 35 euros inc tip we got the bus back from a stop about 200 metres away just over the road from Holiday World and it was 6 euros for both of us and our luggage. Bus leaves every hour 19 mins past the hour and it takes about 30 minutes to the airport. Easy...it is the second time we have done it and it gives us the edge as an independent traveller.
The beach at Maspolamas is a good 2 mile walk from the apartments virtually straight down the edge of the storm drain..we did it a few times and fell in to the bar at the end each time!! Koala provide a free bus to the beach daily every hour from 9.45 until 12.30 the back again from 1430 until 1730 which is good for people with walking difficulties however the taxis are plentiful and cheap. We caught a taxi a couple of times to the PDI playa and walked towards the dunes it was only 3 euros and worth it as the beach at the PDI end is flat sand easy walking but sometimes difficult walking from the Maspolamas end due to tides and stones on the beach.
There is a supermarket on site but it is in quadrant 1 we were in quadrant 4 and the supermarket at the Turbo Club was just 50 metres away and fully stocked with everything we needed.
So would we stay again...Yes we would..if we have an upper apartment in one of the five circular sections of the complex and hopefully west-facing for that evening sundowner...and if it is prepared for guests of the two legged kind by evicting the other residents!!!!
Excellent Value for money
We've just returned from our second trip here ( 25/04/05), as we liked it so much when we went two years ago.
It's 3 star accommodation and definately not four star so dont expect four star luxuries.
The rooms are basic but clean fairly spacious and well air conditioned. Each has a balcony and terrace. Bathrooms have a full bath and separate shower, handy if you agree to differ on whats favourite or if in a hurry!
Your key card for the door duplicates as a card for the power and also for the gates, which are locked every night about 8.30pm. And one thing if you want to be naughty... to remember is, you can cheat and use any card in the power point and keep the air conditioning on whilst youre out, but it does freeze up, as we found out to our peril.....how embarrassing when reception phoned to say please dont leave the AC on 24 hours, we had a massive block of ice on the roof.
There are five zones, and we were the only people in Zone 1 which is mainly for Airtours travellers, we knew this from our previous trip.
Mainly the guests are Deutch or Scandanavian and the staff love to have the English so they can pracice their English with us!
However Airtours only travel there from May onwards and we needed to take our hols in April, so I found the number and phoned direct and we got the room for €44 per night for the two of us plus tax.. which came to €335 or approx £225 sterling..which I think is a bargain and booked the flights with mytravel for £280 for the two...so got the lot for £500 for the week.
We didnt have any food here so its hard for us to comment on that, as the only thing I could fault the place on is the problem with the cats, they are everywhere but particularly outside the pool bar, on the tables under the tables, at your feet and they even jump on the bar!
Lovely, if you do do cats, not good as far as I'm concerned where you're eating...a place for everything...and thats not the place for them.
The pools are nice and clean, plenty of sunloungers and space, the staff friendly and helpful and although it is out on a bit jof a limb, however, it is within about two mins walk of HOLIDAY WORLD, where there is lots for the kids to do, plenty of eating places etc.
Taxi to Faro2 shopping centre is 2 euro, if you cant be bothered to walk or if you want a really good deal on car hire try the following link
---- and look for hire in Gran canaria, we got a peugeot 307, with lots of umph for £110 sterling ALL INCLUSIVE, no excess or anything to pay.
To summarise, its a nice place for the money, a bit remote, pleasant clean and quiet and there is a free shuttle to the beach if you wish to have it, takes you there about 10.30 am and back about 3 or 4pm, not sure as we had the car.
Parking Maspalomas is a bit of a nightmare but if you want good shopping, head north on the GC1 back towards the airport and go to Vecindario Shopping Centre (junction 28) there something for everyones taste, cheap and expensive and a large Carrefore supermarket where you will buy drink and cigarettes cheaper than most shops on the island, even cheaper than the duty free I believe. However if you use your credit card remember to have your passport with you as they will not accept it without photo ID.
TripAdvisor Reviews Koala Garden Suites Maspalomas
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