Kitano New York
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How has this hotel rated in the past?
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Historical Traveler Reviews Kitano New York New York City
Great Hotel Great Staff
I stayed at the Kitano hotel while I was on a business trip to NY. The front desk staff was very welcoming up on check in and while departing from the hotel. The rooms are fairly big and everything worked well. The Japanese restaurant is even better than Nobu.
The hotel is in a very quiet location and it is close to everything, Times Square....
I definitely recommend it to everyone looking for a quiet location.
THE place to stay in NYC
The staff and service at the Kitano are unparalleled. If you are looking for quiet and comfort in a fashionable hotel then this is the place. I will not stay anywhere else in NYC.
I have never taken the time to write a review although I read them all the time. After my stay at the Kitano, I felt that I wanted to share this experience so that it might be helpful to others considering staying there. When we first checked in at around noon, we were told our room would not be ready. Although we had booked a queen or king non-smoking through hotels, there was a question of whether one would be available. AFter much searching, we were offered a smoking room to look at. The floor was so filled with the smell of smoke even the bellhop said something. The room was tiny, dreary, and colorless and the thought of staying there for three nights was not inviting. When I went down to talk to the desk person again, I was told, "Since you booked with an on-line service, you get a good rate but not a very good room. We are fully booked besides"...in other words, you get the leftover room. Although I have booked through other on-line services, I have never gotten treated like a fourth rate citizen at any hotel and in any city. We finally got to our room at around 4 pm and got the same room on a non-smoking floor. Things went badly...the concierge booked a dinner at a restaurant that we discovered was closed the night we wanted, we couldn't check out late...I found the desk staff to be snobby, not very helpful and even my friends in NY were asking us why we had chosen that hotel.....I wondered that myself. With all the choices in NYC, I would make another than the Kitano
We stayedat the Kitano April 16 -18. Our room was fairly large and clean. The staff was very helpful, knowledgeable - they were definitely the most helpful of all the hotels we've stayed in the last couple of years. Location is great - only a few blocks to Grand Central. The hotel was quiet and there were no tour groups there. Our only complaint was that the Japanese restaurant closed at 10 - too early for NY.
Kitano Vastly Over-rated?
While the location is good - Park Avenue is relatively quiet - the room was underwhelming, to say the least. My wife and I were mistakenly given a room with twin beds and the management was uncooperative about moving us, claiming that they were booked solid. I think the fact that we used a consolidator affected the way we were treated. We often use consolidators to test out new hotels before we commit to a series of return visits to a particular hotel. Overall, the accomodations of the Kitano were fine but certainly not spectacular. The NYC market is competitive so we will be staying elsewhere the next time we're in New York.
If you want Zen type tranquility, this hotel provides it. Traffic is not heavy here. There are no tour groups at this hotel. The lobby is always quiet. The staff is very helpful. Our room of adequate size was very quiet. Never heard any outside noise. You are only a short 10 min.
walk to Gramd Central Station, so within any destination in Manhatten.
Times Sq. is also within walking distance and has been cleaned up, we felt safe. Try the Garden Cafe on the ground floor. The chef and service is outstanding. Internet rates for this hotel is reasonable for NYC.
Loved the Kitano
Spent a wonderful weekend at the Kitano Hotel. The entire hotel staff was very helpful, and the room, which we got on a special rate, was wonderful. The green tea provided in each room was fantastic. The hilight of our stay was our Japanese meal, you must eat there, if you want a true taste of Japan. Many might not like the hotel, because it doesn't have a spa or fitness center, but they gave us free vouchers for the New York Sports Club that is only a few blocks away, which suited us to a tee. We had a suite on the 4th floor, which caught a little street noise, but other than that small problem the hotel was way above average. The location is also a plus, if you want to be near a lot of New York's best attactions.
Little Japan in NYC
Stayed two nights here and found it to be really comfortable. Location is a few blocks down from Grand Central, within walking distance to either Grand Central terminal or 33rd street stop. Nice size room and very good toiletries with turn-down service and a kettle to boil water for the complimentary green tea. All in all a good value for New York. Having stayed in a real Japanese hotel, the only thing I find lacking was a Toto brand toilet. That would have made it even more like a real Japanese hotel. Staff was very nice and courteous and had smiles on their faces at all times.
Enjoyable Stay at NY's Kitano
I stayed at the Kitano in September of 2003 while on a business trip. I found the hotel staff to be accommodating, the room to be clean, and the bed very comfortable. For NY, my room was avg sized and not too cramped. I especially liked the Shisedo bath products! Murray Hill was a convenient and safe place to stay while in the city. I would stay at the Kitano again if I were to be working in Murray Hill or the surrounding area.
A peaceful oasis in NYC
This hotel borders on excellence. Immaculate, comfortable and a helpful staff. Room service was prompt and efficient. A copy of the Times is delivered to your door each morning.They have a boiling pot in each room with green tea, towel warmers and a minibar. Conveniently located near Grand Central Station. Two blocks from the airport shuttle bus service. My only tiny complaints are that they did not have a lighted makeup mirror, and the roomservice sushi had abbreviated hours of service.