The Reading Lake Hotel
How has this hotel rated in the past?
- Room service
- Wheelchair accessibility
- Business Services
- Fitness/Health center
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Historical Traveler Reviews The Reading Lake Hotel
The House of Wonk
I can only agree with the majority of comments I have read here, in brief:
*Dirty run down hotel including cobwebs in the rooms and pigeon droppings all over the balcony. The place does not look like it has seen any maintenance in at least 10-15 years !, proven by the fact all 3 light bulbs in my room were dead (probably to hide the filth).
*A very poor and limited menu, only 2 choices during my self shortened stay. Prices astonimical as apposed to gastronomical.
*Hotel is based next a filthy browny green lake in the middle of nowhere with a noisy train line running past the lake too.
*The only good thing I can say Is the staff, particularly reception were friendly and polite.
I would not normally write reviews but I feel very strongly about the overall poor stay I had at this hotel.....Stay away. I was booked in for 3 nights but managed to to reduce it down to 1 night through my very apologetic and helpful booking agent.
Just say no....
Loads of Spiders
Stayed here twice the first room I had was a twin even though I had specifically booked a double. This room was very shabby and had several Spiders in the room not to mention the cobwebs everywhere. Was also very dusty.
The second room did appear to be cleaner but was very gloomy only had very dim wall lights and bedside lamps. Still loads of cobwebs hanging from ceiling.
Would not stay again.
Yes it is as bad as everyone says!
Stayed for 4 nights in June 05. Hotel was booked by work, I dont think any private customer would pay to stay here!
Rooms were dirty, the springs were broken in the bed and the balcony was filthy!
Whatever you do avoid the resturant the food is terrible and the service is slow! It took us 35 mins just to get a drink! Work were paying but otherwise its £19.95, what a rip off!
The bar is shabby and the drinks are expensive.
Nice view of the lake, what a shame that's all the hotel has going for it!
Avoid at all costs!
Give it a chance
I have stayed in this hotel on many occasions and have never found it as bad as these previous reviews.
The hotel has just changed hands from Hannover International Hotels which was one of the poorer hotel chains in the country to a Millennium and copthorne brand which is one of the best. All hotels under go a change once they have just been bought and my personal feeling is that it should be given time to find its feet. As a regular i am a little biased and i admit things are not perfect there but tell me a hotel that is. I stayed in the Hilton Park Lane several months ago, the flagship hotel in the hilton brand and it was terrible. If you are reading this then give it a few months and i am sure you will have a good time. In my opinion all hotels deserve a second chance.
Surely it can't be as bad as everyone says....
hmmm......was booked in here by a work colleague for a work event for 4 nights, May 2004. Went to tripadvisor to see what the place was like after booking had been made...and I was dreading going there.
First impressions were OK - building looks OK, receptionist was OK, room - at first glance - was OK, cleaner than other reviewers had noted.
Room did look out onto a "lake" which, at first glance, looked OK.
It was only after a bit of time that you notice the lack of attention to detail...cobwebs, that sort of thing.
As noted by everyone - food is terrible. By the second night we were having happy banter with the staff about how horrible it is....you know it...they know it..."see you tomorrow" one of our group said. They laughed...they know there's nowhere else to go for miles.
Couldn't dial out of my room, but fear not....there's ONE internet connection in the lobby!!
Overall....very, very shabby in every respect.
BTW - this place has been renamed KIRTONS FARM HOTEL - so beware
I was originally booked into this 'hotel' for 24 nights.......stayed one night. Absolutley filthy. DO NOT GO THERE!!!!!!!
What a scuzz hole !!!
I was initially given room 117 and stayed in it at least 2 minutes. It was a tip. There was a 'dirty' feel to the room, the wallpaper was peeling off the walls and everywhere was covered in dust. After finding toothpaste spit and other body debris in the sink from the previous occupant, I complained and was moved to another room (120). This one was only marginally better. On the subject of their food area (I wouldn't even call it a canteen), the prices are very high, the food is poor and the staff were worse that hopeless. I would not return there even if they paid me!!!.
A shambles from check in to check out and check your bill!
The Hanover International Hotel and club at Reading does not live up to its impressive sounding name.
We had booked two rooms, a family room and a double for my parents and when we eventually found the Hotel, (which is a huge problem in itself) we were quickly told that despite it being past 4pm only one of the rooms was ready. They assured us that it would be ready quite soon and would ring us on our mobile the moment it was. They also informed us that if we would like to book a meal at the restaurant for dinner we should book straight away. This would have been fine were it not for the fact that they couldn't actually show us a menu. The organisation involved in actually placing a menu at reception was apparently beyond their capabilities, and this seemed to be the overriding problem with the place. It is just not organised or well managed.
Two hours later and no phone call regarding the unfinished room so we returned to reception who, despite not bothering to inform us, now insisted the room was ready. It wasn't, as we found out when we made our way past all the dirty plates in the corridors that no one seemed to ever remove. One of the rooms had been recently decorated but not cleaned. The other was just old and stained. We informed the manager who promised to get it sorted but then never did.
Undeterred we decided to take the kids swimming in the pool only to be told by the attendant that the pool was full and no system was in place to limit the amount of time people stayed in during busy periods. When we eventually did get in we could not find one locker that actually locked.
Dinner at the so called "Brasserie 209" was a fiasco from start to finish. I have never experienced such bad service in any restaurant and the prices are not cheap even though the food is. It took two hours to receive our children's meals. When we complained to the waitress she apologised and conceded that everyone complains about the service. She offered us a bottle of wine which I thought was to try to make amends until it became apparent that she was actually just trying to sell us a bottle. Incredible!
Three nights at this hotel were more than enough to take and we were glad to be checking out at the end of our stay. The rude receptionist still hadn't finished though. She tried to charge us for nine meals in the restaurant despite only five of us eating there. I would not have found this out had I not insisted on seeing the restaurant receipt, and she became quite angry that I had even mentioned the gross overcharging .They also charged us for newspapers which they never actually managed to deliver to the room.
This is the worst hotel I have stayed in as they just have not got even the basics right. It is poorly managed and very disorganised and I would never return. They do not seem to realise they are in the business of customer service. I doubt if they have even heard of the term.
Ditto above- nightmare!
Booked a double non-smoking over the phone and turned up to this incredibly difficult to find hotel.
Staff spent 10 mins finding booking, and informed me there was no double room, only a twin no-smoking. At this point it looked bad, but i naively said i would take the room.
Room had been smoked in and was not in a good state of repair - seemed dirty and stuffy to me. Balcony was good overlooking the 'lake' except somebody had replaced the lake with a green/black mass of rancid water that made everything smell. It also attracted flies like no-ones business.
The one helpful member of staff agreed that i could leave without paying because the booking had not been honoured (thank my luck stars!) while i almost ran to my car and left immediately.
I could only feel sorry for those left behind.
Apart from one very helpfull member of staff on reception our stay was quite a shambles! The room was below average and didn't live up to the expectations created by the website. Dirt in every nook and cranny not to mention the mucus on the shower walls. The Duvet was torn and the two main sheets also had rips in them. Aswell as that the so called balcony was not up to much either..... growing moss, along with dirty garden chairs! So after a night in this sub-standard room we rose and went for some breakfast in Brasserie 209....thus given such a name i beleive because of its 209 faults! Firstly we would cue up for a table, not because it was busy i tell you but because the extremly laclustre, un-motivated, un-trained staff had not cleared up the previous guests tables. After a 5-10 minute wait we were seated at a table which still only possesed half the required cuttlery, howerver the remaining cutlerey would later be wisked over by one of these so-called waiters. then there was the case of no bowls, a regular problem i was told by another guest who had endured this pain-staking breakfast excercise no fewer than 3 times! Ok so i had my bowl now, not a cereal bowl may i add but a soup bowl....well done staff and thanks also for this beer glass i have been given for my orange juice! We also were only presented with 70% of the menu as some items just weren't their. Overall a hotel with such grand name really failed to please....it didn't even come close. Maybe with a damn good clean, a lick of paint throughout and some good solid staff training this place may be ok. Avoid it like the plague i know i will! And some advice to the receptionist.......''Get out of that place you deserve better, alot better!''
TripAdvisor Reviews The Reading Lake Hotel
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