Wyndham Kingston Jamaica
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TravelPod Member ReviewsWyndham Kingston Jamaica
Pequenas coisas me incomodaram no hotel, a começar pela reserva, feita no site do próprio Wyndham, que me iludiu achando que ficaria em um daqueles quartos da foto. Minha diária promocional era para um quarto fora do prédio, em um pequeno complexo de dois andares próximo a piscina. Pela distância do prédio principal, não há wifi no quarto. O café da manhã é ruim e caro demais: 23 dólares americanos por pessoa. O quarto é limpo porém antigo e com carpete, e a varanda não passa a impressão de um lugar seguro. Em suma, não vale o preço que custa. Por um pouco mais vale a pena escolher o melhor hotel da cidade.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Wyndham Kingston Jamaica
War Veteran world war 2. returns from visiting Palisidadoes Kingston.Jamaica. I served in the Royal Naval Fleet Air Arm there. !942. Just spent a week at the Hilton Kingston Hotel. First rate hotel, staff and ammenities great. Entertainment each night very good. Even the coconuts enjoyed the music as they fell off the trees laughing. Recommend a visit to the Legion. For a good welcome! My thanks to General Robert (Bob) Neish. For all his help. The visit to Port Royal, Devon House, Hope Gardens,and the Military establishments was a bonus.
Kingston Hilton - not on a par with other Hilton hotels
I have just returned from a one-night stay at the Hilton Hotel in Kingston. Despite the Hilton name, it does not measure up to other Hiltons - for instance, the ceiling tiles in my room were badly stained (presumably from a leak) and the top of one of the bathroom taps were missing. Also, the bathroom fittings and the furniture were old and slightly worn and I had a view of the car park, being on the ground floor. I would not pay full price for any of the rooms, having seen them discounted on Expedia and similar websites the discounted rates seem more in keeping with what the rooms are actually worth. However, the pool area is lovely - it was a shame I did not stay long enough to use it - and the lobby and other common areas are of a high standard. In all, the standard of accommodation (specifically furnishings, cleaning and quality of sheets/pillows) all leave something to be desired. Personally, I like clean and basic, no frills accommodation - I'm not that fussy. But this seems to be a common fault among Jamaican hotels and is not confined to the Hilton. And by the way, don't bother visiting the small gift/snacks shop in the hotel lobby - I went in there with my young daughter and we were followed round the store!
Disappointment and shame
We made the arrangments two months in advice saw the five star and thought we would be getting great service at the price of $155.oo a night US dollars. We was greeted by Joseph the manager, he was very rude after we have went too the top class suite near the pool and find it to be a hot sheet hotel room. We requested to see another room and he gave us a room in the tower, that was just as nasty as the first. The room had a bad odor and the tile in the bathroom was crack and the grout was peeling away from the sink and tub. Very unstayable. We complain about the room and ask if there could be something work out because we travel so far away and booked in advance looking for comfort. We was offer a free breakfast and to get over it. Joseph acts as though the hotel belongs to him and would not give an inch. We took the room just so we could walk the strip and find a descent hotel to stay. Which we did in the Courtleigh Hotel and Suites five star all the way. As long as we come to Kingston we will be staying in the Coutleigh next door. The bellhop was very nice to take our luggage next door. Joseph need to the trained in customer service is the success to business.
Horrible, Incompetent, Lazy, Tardy, Obnoxious & Nasty
Focus on the subject line. If you extract the first letter of each word and put them together you will know what to expect from this H I L T O N
Words can't describe truly how horrible this "property" is. The Hilton International should pull out of this dump. The only thing that's worse than the property is the service!
The Front Office Agents were grossly incompetent and unfriendly, not to mention their "manager" Joseph who was so full of himself. This boy speaks to his guests as if we are one of the staff who works for him!
All in all though I must give credit to their operators, all of whom was a pleasure dealing with. It appears as though they are the only ones who are properly trained where customer service is concerned. But that's pretty much where service at this hotel ends.
I would not stay at this hotel
This hotel has incompetent staff. When I checked in, they had my name and address wrong (even though everything was correct on an email confirmation). The hotel clerk did not seem concerned and asked me to write the correct information which they still got wrong in the end. We also requested a room with a safe. The bell hop dragged our luggage into 3 different rooms before we had a safe. Furthermore, after our first night, housekeeping never came to our room! The staff works extremely slow at this hotel. I would not recommend this hotel to anyone.
We had to laugh
The first couple of days i wanted to book out because of the strange looks and not nice treatment we were getting from the staff. My boyfriend wanted a visit to his hometown of kingston as he hadnt been back there for 3 years. We later found out that the staff thought i had PICKED him up and was paying him for his services for a couple of days. I dont think theyve ever seen a white english woman with a kingston bwoy in a relationship before. But one night i asked the barman and he told me why we were getting the looks from staff. We soon put him straight about us and that we were staying for a month, we did manage to have a good laugh about it and from then on the staff were fantastic with us. Anyhow ive now found out that during our stay there i became pregnant and are now looking forward to our first baby together. Of course the name Hilton has been mentioned as the babys name...
Had a wonderful stay!
After reading some reather horrendous reviews of this hotel, I was a little worried about the stay. However I have to report that our stay was quite pleasant, the restaurants were fine and the pool bar area was fun. No problems!
High Five to the Hilton
De time hot n Jamaica... It was hot in Jamaica. The Hilton was great. The plane was not late. I was able to attend a conference in Kingston Jamaica, "When women worship". I heard participants sharing that their airfare was the same price as my airfare and hotel... we save over $1000 or $58, 900 in Jamaican. The Garden Court.. slept 3 very comfortable. I look forward to choosing your services again. The weekly messages or updates on Kingston were really needed. I was able to watch the fares and purchase just before fares got higher. Two weeks later the same trip was $250.00 more a person... I treated my sister and a friend to this trip... you made it affordable. Three people in Kingston for under $2,000 or $117,800... the money exchange is mind boggling... At the hotel... Hilton gave higher rates than the Knutsford Hotel which was the conference hotel ...it was walking distance from the Hilton... however... no walks alone in Kingston!
This Hotel is a Dump and a Rip Off
I go to Kingston on Business and the Hilton Kingston is pretty much the only game in town.It is my second stay there and I suggest that you avoid it at all costs. This place is a dump... Despite the graciousness of most hotel staff, it is clear that management is either incompetent or does not care at all about how this place is run... From the service and the quality of the food at the restaurant...the dismal state of the rooms (no hot running water in the morning...no minibar, no desk... coffee machine on the floor so that you can plug it and so on...), broken ice machines, dirty facilities, the lack of responsiveness of management (until you blow out at the front desk!!!) and I could go on....I asked 3 times to see the hotel's General Manager (Mr Frank Rosheuvel)...who was apparently too busy to meet with me. He did not even care to leave me a voice mail or a note....For US$130 to US$180 per night (plus 10% service charge... what Service!!!!!) it is simply a rip off and a disgrace to the reputation of Hilton Hotels...I strongly recommend Hilton Head Office to send its local managers for training at a Comfort Inn or a Red Roof inn (no disrespect for these respectable value chains) so that they can learn a thing or two about running a hotel and customer service....
You are better off staying on the streets rather than this hotel!! Just awful service - sorry SERVICE does not exist here or known. Arrival was nice with the cold white towel to welcome you from the heat but after that it stops here! Noisy poolside where you cant relax as it is open to locals on sundays. If they put you in one of the cabanas - decline it. It probably faces a dump! Breakfast - awful! you would think they would have some real Jamaican breakfast - instead English Muffins! yuk!
Was it asking too much to replenish the toiletries in the bathroom each day - she refused to give me any! If the doorman or concierge does not know somewhere - say so and dont give wrong directions. Look over your bill in detail when checking out - the rate was wrong 'as their computer change the rate for Sunday - well, no one told me that. Took me 20 minutes to REFUSE to pay and the manager would never come out of the back and deal with me until i had to create a scene. My worst hotel experience happened HERE!!
TripAdvisor Reviews Wyndham Kingston Jamaica
Travel Blogs from Kingston
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