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Historical Traveler Reviews Killyhevlin Hotel Enniskillen
Very Average hotel
My family and I are just back from a one night break in the Killyhevlin. Unfortunately I found the hotel to be very average in all aspects. While the room (family room) was a good size the decor wasn't great and the beds were tiny. The Lobby area is very small although does have a nice outlook over the lake. Most of our disappointment was with the service in the restaurant. We had dinner in the restaurant which we thought was very poor for the standard of hotel and price of the food. The service was also very bad as we needed to ask at least three times before we got anything we asked for. it was the same at breakfast - they had only one girl serving at the hot food counter -which really would have worked much better if it had been self service. Overall i would not say this hotel deserves the four star status it has been awarded. Overall a disappointing stay in a very average hotel.
I would firstly like to thank you for taking the time to write this review and indeed apologise for the fact that we failed to meet your expectations on this occasion.
I would also like to assure you that such feedback is important to us, as it gives us the vital opportunity to address such issues.
The Killyhevlin Hotel has just seen the completion of an extensive and comprehensive refurbishment, with the majority of bedrooms completely refurbished. Many of the rooms have a modern decor, there are however as you mentioned a few with a more traditional feel thus suiting our client mix.
By way of explanation rather than excuse, we have been without a Restaurant Manager for a few months, I am however happy to inform you that the hotel has now appointed a "Food Service Manager" which I am sure will resolve all service issues you may have experienced.
Rest assured I will pass on your comments and again apologise for the fact that you did not enjoy your stay with us.
I feel confident that if you where to return to the Killyhevlin Hotel you would have an enjoyable stay as many, many guest do.
With best regards
Really Good - Gr8 weekends away - a gem by the lakes
Hello - its true that in life bad news travels faster than good and those who have an axe to grind are always more motivated to complain than those of us who have had a positive experience. In this I am no exception! In the past i have tried to be really balanced here on Tripadvisor in giving more positive than negative reviews.
Now that I have read this last negative review of the Killyhevlin Hotel I am spurred to action......I can FULLY recommend the hotel.
I first found the Killyhevlin after a Google search and booked via their website. I have travelled each time for business and twice have chosen to stay longer for the weekend with my partner! Each of our three stays ranged in duration between two and four days.
I knew the area a little bit but from a long time ago and was really surprised at how modern and hip this Hotel has become! Booking online was really simple and the rate good ( we booked a lake view suite room for a supplement - it was worth it for that fantastic view!).
Enniskillen is a really beautiful town and deserves more visitors. The Killyhevlin is the most well known hotel in the town and so becomes a nicely bustling meeting point for locals and travellers alike which is always a plus assometimes regional hotels can be somewhat dead. The surrounding area is really breathtaking and, for our last weekend trip, we rented a small cabin cruiser to go out on the lakes.
From check-in to check-out the team were friendly and efficient. Our breakfast was great ( we ordered to our room one morning and ate in the breakfast room on the others). We ate dinner one evening and found the food to be good hearty local fare - very welcome after active days on the lake or trekking - we wouldn't call this 'fine' 'cosmopolitan' dining but pleasant, fresh and well prepared none the less - totally in keeping with a fore running four star establishment.
Our room was well appointed, clean and well maintained. The view was restfull and superb ( especially at sunset). Any call to room service was tended to quickly and efficiently. The spa area is great and clean though I might say that it was busy - as one might expect of the local hub of activity the Killyhevlin is - treatments requested were easily booked - and payed for I might add!
On each ( and now every) occassion we have stayed at the "Killy" ( as we believe locals call it !) we have been replenished and have left more than happy of the experience.
If there was one tiny suggestion we might make to help them improve....... better ( more interesting) toiletries in the bathroom, the ones you use - though nice - don't measure up to the rest of what you offer ( try Aveda! lol). We'll certainly be back!
I would like to thank you very much for taking the time out to give us your feedback following your recent stay with us.
Rest assured I will relay your positive feedback and compliments to all staff concerned and look forward to welcoming you back to the hotel in the not to distant future.
With best regards
Arrived at the hotel on the Friday evening for a 2 nite B&B + 1 dinner deal (not cheap!) to be allocated a room which had the distinct smell of tobacco in it after we had asked for non smoking room. We opened the windows for a while and the smell cleared.
Not knowing the area at all well we decided just to eat in the hotel and tried to get a bar snack but as it was 8.30pm the bar meals had stopped at 8pm so we were shown into the Silks restaurant. The meals available were £18.95 for a meal and a coffee! We were shocked but decided as this is a 4* hotel we would have a meal as we had been travelling for quite a while.
We ordered a drink at 8.30pm and it arrived at our table at 9pm.
My husband ordered the steak (med-well done) and I ordered the baked Cod. The steak was cold and the blood was running out of it. My Cod was full of massive bones one of which I inadvertently swallowed so that completely put me off the meal -the rest of which I left. No one came to us during the meal to ask if it was ok - the stafff seemed to mingle among themselves and looked as if they really didn't want to be there. My husband complained to the receptionist and said he would not be paying for the meal - which on checkout was not on our bill.
Breakfast the next day was lovely - but still the staff couldn't have cared less - they never greeted you with a smile nor did they ask how the meal was and if you required anything else.
We spent the day in Enniskillen which was lovely but had at the back of our minds that we were booked into the Silks restaurant for a meal at 7.30pm! When we got back to the hotel my husband cancelled the reservation and we ate in the grill bar which was lovely. Unfortunately the staff were just as laid back here as well and on one occasion we could hear (and see) an arguement going on the the kitchen between the table staff and the chef. There seemed to be no one in charge at all.
The Killyhevlin may be classed as a four star hotel but I have stayed in better three star hotels. In our bathroom the bath had mildew around it and the shower water bearly dripped out - no power showers here! The carpet in our room was not clean at all.
There were dirty marks all over it.
In the lounge / bar area there are 2 seater sofas for guests to relax and enjoy the views (which were magnificent) but these were absolutely filthy.
We stayed at the Manor House Hotel last year which is classed as a four star hotel and IS a four star hotel in comparrison to the Killyhevlin.
I would firstly like to apologise for the delay in getting back to you and indeed thank you for your comments.
When allocating rooms, we do all in our power to ensure our guest needs are met, thus allocating non smoking rooms when requested. On occasion we have experienced guests smoking in non smoking rooms, which is unfortunately beyond our control, Housekeeping then refresh the room, which was obviously not sufficient on this occasion, for which we apologise.
Rest assured I have passed you comments in relation to your food, to the Head Chef, who is taking the necessary action.
Again, I thank you for your feedback and guarantee that your comments will be addressed accordingly.
With best regards.
Booked this short break some time ago - bit concerned to then read the reviews on this site! Stayed for 3 nights - ate in the restaurant for 2 nights. The food was fantastic! We have eaten in some fabulous hotels throughout the world, and the food in the Killyhevlin compares with the best. I'm vegetarian - VERY fussy eater! - and found the food to be wonderful! Portions huge (as I have come to expect in Ireland!) and beautifully cooked and presented. My husband says that the meat and fish were also cooked and prented to a very high standard - can't understand why the previous reviewers had cause to complain. The staff were all very friendly, and our lake view room was up to standard. Will certainly stay there again if we re-visit Enniskillen
Enjoyed Stay but quite average
Similar experience to the previous reviewer, the Killyhevlin is a good hotel but it is advertising as a Spa Hotel now and really could improve all round.
We also stayed in the new wing and the room was excellent, did not get a lake view which I would imagine would be fantastic judging by the views from the bar /restaurant. So if going for a special occassion worth paying the extra. We felt we have paid enough already as we had not been able to get the special weekend tarif that the hotel often offers.
Also found the restaurant functional and just too busy with kids, food was very disappointing, very average, really needs to be better than this for this standard of hotel. We also ventured into town on our second night and can highly recommend Scoffs, super meal. You find it just through the roundabout as you head into town from the hotel
As regards the Spa, bit disappointing there too, at the weekend this is just too busy with families if you are hoping for a relaxing break, the Monday was quieter and had also booked some treatments. These where quite good but you need to watch which of the staff members does your treatment as my wife has a pedicure which was done really badly and appeared to be the receptionist who did it. I also know sometime who stayed in the hotel a couple of months ago had the same experience. The treatments were relaxing but we have had much better elsewhere. For a Spa / Hotel complex it was just all too rushed, staff seemed busy, the pool was busy. I will try elsewhere for our next break.
Splendid views, shame about the kids, the prices and the food
The hotel is located in a beautiful part of the country and the views from the rear of the hotel are splendid. We found the staff polite and attentive (except for that young lad at the bar who is due for a bit of customer service training).
However, the hotel is used a great deal by locals (and why not?). Trouble is, this means streams of young kids running about everywhere and long queues at the bar and bistro. If I had young kids that may suit me, but it is not what I expected.
The food in the restaurant is at best, second - no make that third, class, with inexperienced (but polite) staff doing their best to serve it up with a smile.
I felt that the room prices were over the top for the quality of this ordinary hotel and unless you can get a considerable discount, you may well feel the same.
Stayed here for 3 (fairly rainy) nights in August 2006. The location is great, with the bar / seating area offering lovely lake views.
We opted for a superior room at £25 extra per night and this was a newly refurbished room with a lake view. The room was in the new wing of the hotel and we were glad we had opted for the superior room - it was very pleasant but I suspect the basic rooms are very basic indeed.
We had 2 dinners included in our stay but only ate 1 in the hotel. This is a family hotel and the hotel dining room felt very functional, more like a canteen than a restaurant, so we opted to eat out the other 2 nights (and found 2 excellent restaurants in Enniskillen, Scoffs and Oscars).
The main reason we chose the Killyhevlin was the swimming pool and spa area, which is very nice but the pool tends to get very crowded with kids playing and is not really for serious swimmers.
Appears to be the best place in the area. but.....
This was en experience of sorts. From the location, photos, description and fellow traveller reviews, we figured: we are going to experience the Ireland we love.
The problem is that that Ireland is...South - and that the overall standards in N. Ireland are very, very low in comparison. The hotel appeared to be the best place in the whole area, extremely busy with local business on weekends. Bad sound insulation between rooms, noisy and overly busy lobby, bar and restaurants with an incredible number of young children running around, food marginal to bad. Nothing unusual, but it just wasn't what we were expecting. Locals seem to come here on weekends (because of the spa?) and sit around in the kindergarten cum lobby and down huge numbers of club sandwiches, hamburgers and ale.
Prices are pretty stiff, the parking lot features vehicles only to be seen in St Moritz and Monaco...there's something we couldn't quite grasp with our whole stay in the area. The only positive thing about the place is the location on Lough Erne, and its proximity to Enniskillen. Don't miss a visit to the fishing and hunting goods shop called Home, Field and Stream at the end of the main street.
Long and short of it: When in Ireland, stick to the Blue Book hotel guide.
Nice Hotel, Views etc......
My wife and I stayed one night here as a (very) quick break. Hotel was very nice, and a bonus was that the room given to us was better than the one we might originally have had, with a lovely view of the lough etc.
Possibly the main attraction of this hotel is the "spa" which is indeed a great facility with everything you could want including swimming pool, gym, saunas, outdoor hot tub etc.
We made good use of this facility but it's here that one or two small gripes arise. Security is impressive with remotely opened doors everywhere within the spa complex. This is good but is a bit user unfriendly as to get into the changing rooms you either need a keycard (staff only have these it seems) or knock and hope someone inside hears you.
We also found that the staff at reception in the spa can be a bit offhand and they were unable (unwilling?) to supply my wife with a locker key on either of the two occasions we visited. BTW if you want to swim you need a swimming hat for which you will be charged ~£2
Overall though an enjoyable stay with nice food, friendly hotel staff and lovely surroundings.
Nice hotel after a long drive
After having landed late at Belfast and then having to drive almost 100 miles to get to the hotel it was a great place to stay.
The room I had, had a great view of the loch and the sunset was lovely. The bathrooom looked like it had just been redesigned and was one of the best I have ever seen at a hotel.
Service on arrival was very good as was the evening meal service. The food in the evening was of a high standard and a reasonable price.
The only problem with the stay was the breakfast. Service was poor, mainly as there was a large group of people also staying at the same time. But it just knocked the gloss off a very good hotel.
TripAdvisor Reviews Killyhevlin Hotel Enniskillen
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