Kigali Serena Hotel

Address: KN 3 Ave, Kigali, Rwanda | 4 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.


This 4 star hotel, located on KN 3 Ave, Kigali, is near Volcanoes National Park, Nyungwe National Park, Avenue du Commerce, and Tengenenge Farm.
Map this hotel


View all amenities

Photos of Kigali Serena Hotel




          • Swimming pool
          • Restaurant
          • Fitness/Health center


          • Free parking


          • Suites


          • Room service
          • Business Services

          TravelPod Member ReviewsKigali Serena Hotel

          Reviewed by petitbeurreke

          Meer moet dat niet zijn

          Reviewed May 7, 2012
          by (7 reviews) , Belgium Flag of Belgium

          Ben hier nu twee maal geweest in een maand tijd, telkens ong 1 week. Beide malen goed gesoigneerd geweest, ik heb eigenlijk geen opmerkingen. Je merkt misschien aan de kamers dat het geen nieuw gebouw is maar het zijn details. Eten is meer dan behoorlijk, zelfs een eenvoudig gerecht is zeer verzorgd en met verse ingredienten bereid. Ook op het personeel heb ik niets aan te merken, doen er alles aan om je verblijf zo aangenaam mogelijk te maken.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by petitbeurreke

          Fijn zakenverblijf

          Reviewed May 2, 2012
          by (7 reviews) , Belgium Flag of Belgium

          Ik ben hier 5 nachten gebleven op professionele basis, in een zgn 'Deluxe' kamer. Kamer was ruim, met een terrasje aan met 2 ligzetels en parasol, ook aangenaam ruime douche (en ook bad). Heb het zwembad niet getest (redelijk wat regen en eiglk geen tijd), is niet al te groot maar voldoende om even te verfrissen lijkt me, dus goed voor wat het hier zoal moet dienen (om een ganse dag aan het zwembad te liggen kom je niet naar hier vermoed ik). Het eten heeft me aangenaam verrast, je proeft en ziet dat hier met verse producten wordt gewerkt en ik keek er dan ook telkens naar uit hoe zelfs een eenvoudig gerecht mooi wordt uitgewerkt.
          Ik ken de prijzen niet van de andere hotels in de regio maar 360usd voor een kamer vind ik exorbitant duur, maar ik kan niet vergelijken dus geen commentaar.
          Ik heb in iedere geval genoten van het verblijf en kom zeker graag terug als ik nog eens in Kigali moet zijn.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by petitbeurreke

          Best hotel in Kigali

          Reviewed Mar 26, 2012
          by (7 reviews) , Belgium Flag of Belgium

          I have stayed in this hotel many times over the last two years, always spending just a couple of days on a business trip. So I dare say I am able to evaluate the hotel's performance over time and validate if there's any consistency in meeting (or not) my expectations.
          Let's start at the very beginning and that will be airport pick-up: yes, they are able to arrange this for you based on your incoming flight details and are using decent cars. What I don't like is the fact that they will charge double in case you and a fellow traveler (with separate bookings) are sharing a same car. To me the cost of that car remains the same so should not be charged to myself and my colleague as well, I might as well ask for a separate car in that case.
          Reception and check-in activities usually are handled well. The desk is manned by several people so the wait shouldn't be long.
          I have stayed in different rooms, in different wings of the hotel. Some will be older and up for refurbishment, others will feel to be more recent. Also the view will vary from one room to another and some even have an outside balcony with deck chairs. All in all, I have always been satisfied with the room I had although some do have a rather noisy airconditioning unit which you may want to check when you are shown your room. Room prices will vary depending on the type of room you are booking but overall are quite pricey.
          The hotel has a nice pool area with chairs and towels. The pool is not heated so the water might be too cold for some people. They also have a gym, which I didn't use but is OK according to my colleague.
          I like spending time working on my laptop in the lobby/bar area which has wifi (good enough speed for me). This area has a nice inside and outside area in which they will serve drinks from the bar and also food from the restaurant down stairs. That restaurant is on the pool level and has some tables next to the pool as well as inside. The other (main) restaurant is a larger buffet style restaurant where also breakfast is served. And that, to me, is impressive. Especially taking into account that we are in Kigali. The selection of bread, fruits and hot dishes is very good. Breakfast can be very enjoyable having it on the outside area.
          Hotel staff has always been helpful and friendly to me, and I once also tested their guest services by booking a trip to the natural park to visit the gorillas, and all went just fine.
          So overall, I can recommend this hotel although prices are not cheap. My colleagues have 'slept around' in other hotels in Kigali but in the end all came running back to Serena :-).

          This review is the subjective opinion of a TravelPod member and not of

          TripAdvisor Reviews Kigali Serena Hotel

          4.50 of 5 stars Outstanding

          Travel Blogs from Kigali

          Uganda and Rwanda

          A travel blog entry by peterandjane on May 09, 2014

          60 photos

          ... Even steep hillsides are terraced and planted right to the top. The NW of Rwanda is volcanic, very fertile, and allows for two crops a year. This area is heavily populated and most people seem to walk everywhere. Women with baskets and other heavy loads on their heads but the loads the guys push on bicycles is unbelievable. It is not unusual to see one large sack of potatoes or carrots on the carrier, plus a couple of smaller ...

          Traveler Photos Kigali Serena Hotel

          An African Oasis
          Kigali, Rwanda