Keystone Lodge & Spa
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TravelPod Member ReviewsKeystone Lodge & Spa
This please was really nice with great restaurants. There was a lot offered to do and I would recommend this place to anyone.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Keystone Lodge & Spa
Keystone Resort - Friendly, helpful staff
Stayed at Keystone Lodge, part of Keystone Resort in Keystone, Colorado in Feb., 2006 for a convention. The layout of the resort is a bit confusing - it's spread out over about 7 miles or so, with at least two mountains and any number of condos and private homes to stay at, as well as the Lodge where we stayed. Our room at the Lodge was very nice, clean and the place is well kept overall. The Lakeside Village is pretty with a 5-acre man-made lake and a few stores. My one complaint about Lakeside Village was there was little variety of family-oriented places to eat, especially for dinner. We ate at the Lakeside Pizza place at least 3 times because the alternative was a couple of expensive restaurants in the Lodge that didn't really have menus that would be good for kids.
There is more at River Run to eat and do...it's another part of the resort that you can get to on one of the shuttle buses. The buses are a little confusing, with routes designated by colors that go all over the resort, but once you get used to them they're a much better way to get around than driving, especially as parking can be tough. Food at the Kick-a-poo Tavern at River Run was very good.
The staff overall is very friendly and helpful. They have people stationed at the top of the lifts to direct you to particular trails or activities, which I thought was a nice touch.
The resort is also a 20-minute drive from Breckenridge and the lift tickets at Keystone are good there, too.
Overall a very nice stay...my husband and son loved the skiing and there were enough other things to do to occupy the non-skiier as well (that would be me), including cross-country skiing, snow-shoeing, sleigh rides, and ice skating.
Service not so great for the price
We are from the Denver area and just spent a Saturday night at the Keystone lodge. The room (1 King) was very large and comfortable, nice furniture and soft bed. The indoor hot tub area was very crowded in the afternoon and the hot tub wasn't very hot, more like a "warm tub". My biggest complaint was with the maid service and the front desk. My husband and I brought an expensive bottle of wine to enjoy in our room and brought our pricey Riedel wine glasses to drink from. I had wrapped them in bubble wrap and placed them in a shopping bag. We drank some wine before leaving for dinner, and upon our return the housecleaning staff had thrown out my shopping bag with the bubble wrap. The maids have no business throwing out a shopping bag, especially when there is something in it. What if I'd just purchased something small but breakable and it was in the bag? Did the maid go through the bubble wrap? I cannot stand the thought of a stranger going through my things. The next morning I went to the front desk to explain the situation and request something with which I could wrap up my glasses to bring them home. They didn't have anything and did not make an effort to get me anything. They suggested I go outside around the corner (in 15 degree blowing snow) to a gift shop and ask if they could give me some packaging. For a hotel that thinks so highly of itself, they certainly don't seem to think much of their guests.
Charmed and disappointed!
I just got back from the Keystone Lodge, after staying Dec.25-31,2005. First of all,even though they do have a free shuttle service to take you to certain places inside the resort,the resort is a little confusing. And the shuttle is time consuming. I paid $300 a night. My room was like an oven all day and night, even though I turned off the heat. The bellman said it was because the building got the heaviest sun exposure.I was in room 307. It was unbearable, I had the balcony door open ...almost the entire trip, even if it meant that snow had to come in the room. Coming from Florida, the altitude was a big problem for my family, we were in the emergency room the 2nd day and all of us were hooked up to oxygen tanks on and off the remainder of the trip, but it only got worse when we were in the room? So it led me to believe it was the room and not the altitude? Strangely enough we all felt better when we left our room. The resort as a whole was somewhat charming, the staff was very helpful and even switched my TV to a different one so that my son's playstation would work, which to me is fantastic service. I only experienced frustration however when it came to the wait staff at the restaurants Champeaux and The Bighorn Steakhouse. For a dinner bill of $150.00 and over for 3 people...I do expect good service. Instead I was frustrated by their lack of attention. They all seem to be very young employees, and maybe that is the problem. Younger people may not know about true customer service, much less care. I did however go to the Alpenglow Stube, and it was simply fantastic, and the service was impeccable. The gondola ride to the restaurant, makes it such an interesting event. The cost is $90+ for each person, and it was worth every penny. I do wish however that I would have made two reservations there, considering it was Christmas week and prime ski season, it was not possible to get another reservation there. I made the first one a month prior. So as far as my experience with the Lodge...I am still concerned with the sickness we had in our room, but the room was very clean, and housekeeping was so clearly fantastic. They came twice a day or as much as you needed them. Maybe as far as dining I would simply stay away from the dining inside the actual lodge.Call the Alpenglow Stube and book it before going...you do not want to miss that experience.
Awesome ski resort at a great price!
Bid on Priceline for a 3-star or better hotel for one night during the Christmas week. First bid for $90 was not accepted, but Priceline came back and said that if I bid $112, it would be accepted. We were lucky enough to get the Keystone Lodge, a 4-star with impeccable service. Lovely room with 2 Queen beds, and a pull-out couch, terry bathrobes, great indoor/outdoor pool and hot tub, valet service, skating rink, shops, etc. My husband and I and our 2 boys were quite pampered apre ski! I think the normal price for this room for 4 people is over $300.
Nice Lodge, great service
Dec. 9th - 13th, 2005 We checked in on a Friday evening when the Lodge was near capacity due to excellent ski conditions. The Lodge overlooks a large pond/small lake. It appears to be 30 - 35 years old but is very well kept. There is a conference center here so there are business functions and business travelers as well as families. Our room looked to have been recently renovated. The bath had granite counter tops and the room furnishing were nice. There isn't alot of storage space for a long stay though, so take note of that (i.e. no closet in my room, 2 small bedside dressers, and a large piece of furniture in front of the bed that had 2 closets, and drawers underneath the TV for clothing. Thre is a small balcony with 2 chairs which we used to air our ski clothing out at night (after visiting restaurants). Please note that there are condo's and some larger rooms (with a bunk bed setup and spiral staircase) at the property. We had a single room with a king sized bed. We are very sensitive to hallway noise and had asked for a room at the end of a hallway (most hotels ignore this request but this hotel took note and honored our request...we couln't have been happier for this as there were alot of families with children and some slamming of doors). We were happy that we had taken our travel fan to muffle the hallway noise. The decor was dark but tasteful. We had rented a car and could not have been happier with the bell staff and valets (brushed the car off and warmed it up in the morning). The hotel is not along the lines of a Four Seasons or Ritz but ...more like a nice Hyatt if you had to compare to major hotel chains. We did not eat at any of the hotel restaurants but did have room service one morning...quite tasty. There are restaurants in some of the other buildings that surround the lake if you want to take a short walk. For foodies, our fine dining experience was at The Keystone Ranch. The food was quite good (probably the best in the Keystone, Silverthorne, Dillon area)but not as good as French Laundry, Inn at Little Washington, Charlie Trotter or other such destinations. We did drive to an italian restaurant in Silverthorne called TiAmo Ancora (somehow related to the one in Vail) and loved both the food, service and the Italian host (only in the states for 5 years). If you like Bolognese sauce, try it...I thought it was among the best I've eaten. Don't go without a reservation during the season as they fill up. If you like authentic Mexican, one of the ski instructors told us about a place called Hacienda Real near the Safeway (we did not get to visit but he says it is authentic and indicated that the people who work and cook there were not born in the US, usually a good sign that the food will be more authentic than americanized Mexican restaurants).We thought the food at Mi Casa was tasty but too salty. Liked the Snake River Saloon for a good steak and great home made blue cheese dressing. We ate at Paisano's at the bottom of River Run and found the food to be tasty (had a margerita pizza and salad). We would definitely return to The Keytone Lodge. It is a nice hotel in a nice ski area and the staff went out of their way to make us feel welcome.
Gleaming Keystone at Christmas
We spent Christmas at The Lodge and we loved it. We are in our 50`s with an experienced snowboarding 27yr old mature student son who resolved to teach me to snowboard in 4 days(yeah right!) We live in Berkshire England and we decided that we wanted a guaranteed White Christmas that would be different. Snowboarding was a challenge(Respect) and I have a sprained ankle and a cracked rib to show for it but you only live once. I booked the lodge thru Expedia in a rush in Sept and I then found out the lodge has its own dedicated site. I could have saved $200 for the 10 day booking by cutting Expedia out. Initially we were assigned room 101 on the ground floor which was right next to the staff swing doors for housekeeping and hotel deliverys. It took me 3 mins to decide a room change was required(the dinky wooden shutter slats on the windows dont close flush so anyone outside having a smoke can admire your physique)The staff were great(I suspect room 101 had been rejected before)and after 1 night we were moved to room 502 on the same level as the foyer and with a balcony. The resort itself is gleaming with free buses to Breckenridge(for a change) and Silverthorne retail outlet(important if you are a Brit and a pair of Levis is $25)Sorry I digress.
We used both restaraunts at the Lodge and found the quality and service to be 4plus* My only minor critisism would be to advise that the breakfast dining room on the ground floor needs a make over(A European 3* like Ibis is neater)and the young student staff could be a tad over relaxed and unattentive like, dont bother me please I have a hangover. But that was all. The Spa was fine (but the old guy attending to bookings in there is a grouch)and overall I would recommend the lodge for a winter stay. The Christmas day buffet was outstanding and excellent value at $200 for 3 including a bottle of Merlot. As a visitor it was a pleasure and a privelage to be skating with middle class America on the lake right outside the door on Christmas day. We would go back. Grant Macintosh.
Great Hotel! Worth every penny!
I am currently staying in the Keystone Lodg. Came here right before the busy season hit (Jan. 13 - 17, 2005). This place is just AMAZING!
If you're expecting a great night life and "action" don't count on it getting them here. It is like a ghost town. However, if you do want to stay at a hotel where everything is First Class, and you do not mind driving 14 miles to ski at Breckenridge or about 25 miles to Copper Mountain, I WOULD HIGHLY RECOMMEND you to stay here.
Great spa! Very nice full service hotel
We stayed at the Keystone Lodge in January 2005. The room was very nice with great bedding and a balcony. The hotel has a full spa, with a fairly large and well-quipped workout room, whirlpools, sauna, steamroom, outdoor heated pool, locker rooms and a wide range of massages and other treatments. Unlike many hotel spas and fitness rooms that close so early, this one stays open until 10pm!
The steak restaurant was a bit disappointing. Great service, but the kitchen could not get our order right.
The Keystone Lodge is not really within walking distance of the Keystone ski slopes, but there are shuttles running what seemed like every 5 minutes -- very convenient.
I'm not sure what month the previous poster visited Keystone, but my experience here has been very different. Since they wanted air conditioning (it seldom gets in the 80's in Keystone), I'm assuming summer.
My summer experience was with my two teenage daughters. We had a great time. They both got activity passports that gave them free range of swimming, hot tubs, saunas, bikes, paddleboats, canoes, kayaks, rollarblades, chairlifts. They also went horseback riding and sailing on Lake Dillon. The staff was wonderful. There is a huge choice of restaurants (fine dining is no rarity in Summit County).
If you're looking to party and get wild, Keystone in summer is not the place to be. Winter may be a bit more lively.
This describes my first visit to Keystone. It became a twice yearly visit and recently I bought my own vacation home in Keystone.
I stayed at Keystone for my honeymoon in June of 2003. I know it is a ski town but I still expected some sort of action. The resort was a complete ghost town. We had a regular room and there was no AC. They told us to open a window...the window was on the ground and the size of a doggie-door. We complained and they upgraded us to a sweet. Still no air but the room was larger and circulated better. OK for price but would go another time or to another location.
TripAdvisor Reviews Keystone Lodge & Spa
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