Hotel Kenzi Farah
How has this hotel rated in the past?
- Airport Transportation
- Continental Breakfast
- Drycleaning onsite
- Minbar in room
TravelPod Member ReviewsHotel Kenzi Farah Marrakech
A large comfortable hotel with generous buffet breakfast and dinner and also a swimming pool to cool off in after a hot Marrakech day. Internet access was hopeless, slow and really only possible in the hotel reception. We were also charged for a card to access the room safe, not a lot of money, but seemed awfully petty, why this couldn't have been included in the room tarrif?
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Kenzi Farah Marrakech
Kenzi Farah-not the best choice in retrospect
We just returned from the Kenzi Farah- as reported before, the staff prefer you to speak French.
The rooms were cleaned every day,the gardens well kept and the hotel has seen better days but if you don't like your choice of room, ask for another. Regard it as your initiation rite into haggling :-)Don't do half board- breakfast is adequate-dinner/lunch which you have a choice of- is of the mass school dinner type and not the real Morocco.Not even free mineral water is provided in rooms on arrival so be prepared.A litre of water will cost 40Dh/4 euro in the hotel.
Turn left out of the gate and there is a taxi rank-where we found Abdul to be our guide and driver for three days who speaks fair English and French,and at 500 Dh daily frankly a bargain considering the excursions we had and advice as to reasonably priced eating and we would highly recommend.We saved a lot of money by not going to buy in tourist areas,saw sights of the *real Morocco*,and would return to this friendly country but not to the Kenzi Farah.
Not that bad....
Was v. worried about staying in this hotel after reading some of the other reviews. It is really not that bad, although probably more suitable for middle-aged people than the young, as there is not much happening at night except Bridge evenings (I am 26 years old). The breakfast buffet was nice, as is the bar - although expensive, and the service was generally great.
When we arrived we were given a pretty bad room on the ground floor that had no safe, no bar, no remote for the TV, the balcony door wouldn't lock and the furniture was v poor. The bed was also very small for two people. After complaining to the manager we were given a room on the second floor that was much nicer and had all the amenities. I still wouldn't call this a five star hotel as rated on some sites as it's nothing like that standard, but it was above average.
The hotel is in a quiet neighbourhood, which I suppose is a plus point in some respects, but for my part I wish we'd gone for somewhere with a bit more life.
Smart hotel; but expensive to keep fit
The Kenzi Farah is good hotel with excellent spacious rooms and facilities, situated only a 20 minute walk from the medina and fascinating Djemm el Fna square in old Marrakesh. But we were amazed and disappointed that the indoor pool and fitness centre which the hotel proudly lists as being included in its excellent facilities are at an extra charge of 100 Dirhams per hour (about £7) - more expensive than our local gym in UK. So future customers beware.
John and Eileen Pepper
I was terrifed. I had booked a week at the Kenzi Farah and was happy with my choice until I found the previous reviews on this site!! I made my boyfriend promise me that if it was really bad we would leave and check in somewhere else for a week. I was pleasantly surprised when I got there (maybe because I was expecting the worst - i don't know!). Ok, it was not a 5* by any stretch of the imagination but it was clean and well looked after from what i saw. The gardens were well maintained, our room was cleaned thoroughly every day, the air con worked and we didn't experience any problems. Some of the staff were a touch on the grumpy side, but some of them were exceptionally helpful when it came to booking excursions and general info. In fact when we checked in we were given a room without a balcony. We asked the next morning at reception to be moved to a room with balcony and it happened straight away with no problem, no grumpiness.
So, if you have booked a stay here and are freaking out; don't. it really is not that bad. I am really fussy about a lot of things and I had very little to complain about with this hotel. But it is defintely not 5*!
Not so much a 5 Star!!
Having read the reviews already logged I was not looking forward to my stay at the Kenzo Farah!
On arrival we were met with a very grumpy hotel receptionist man!!! He was un-helpful and un-friendly. When trying to book an excursion the staffs on the font desk were shocking and we did go on any trips. The waiting staff are also not as friendly as I have experience before and almost expect a TIP every time!!!!!!
The hotel room was fine and looked exactly like the photos on expedia. I saw no evidence of bad plumbing / broken wardrobes / furniture, though the air-con did pack up mid holiday. [It often does where ever you go, but due to the hotel being sold to me as s FIVE STAR you would think it would have been fixed the next day]
I must say I was disappointed with the hotel, in its day I believe it deserved its 5 star rating however the decor is worn in some parts. I also was annoyed to have to pay £11 or so for the safe. [I did not pay for a safe in the 5 star hotels in Dubai, Spain or Egypt]. In addition the indoor pool was great but you had to pay to use this and the gym as well as any spa treatments. [Normally the gym & pool use is free - is it not??]
The grounds were fantastic. All credit to the sun bed men, who were friendly and very helpful. The hotel boasts some pleasant gardens and an extremely clean, not to mention FREZZING pool.
The breakfast is continental only and not cooked and there are so many restaurants in and around the Medina (city) that it is a waste to eat in the hotel for your meals.
Overall not a horror show as expected, but definitely not the 5 star treatment I was expecting and had paid for!!!!
Welcome to a horror show
I work in travel and have visited many hotels on various trips for various reasons. Going to Marrakech was a much needed break for me, i divided my time between staying in the atlas mountains and sleeping in the sahara desert along with a few days in the kenzi farah. This dive ( can't use the word hotel as i would be lying ), was astonishing, from the worst 5 star rooms that i have ever stepped into ( broken shelves in the wardrobes , severe bathroom plumbing defects, air-conditioning systems that when they worked sounded like lawn-mowers....to the most filthy breakfast room not to mention the food which i wouldn/t serve to my dog. ) 1 night was enough for me, checked out the following day into a three star down the road and there was more going for that place than the kenzi. Got my money back instantly for the night i didn't stay after complaining to the hotel group when i got back as dealing with comlpaints about this hotel was 'routine stuff'. Don/t go there, it will take the shine of your holiday.
Dreadul Hotel - do not stay here
In all my years travelling, I have never experienced a hotel so eager to cut costs. Every possible feature or service at the hotel was designed to scrape as much money as possible from their guest. Asking them to recommend a day-trip to the Atlas Mountains, they suggested I buy a map from the gift shop and she would then show me where I could go. What 5* hotel has no toilet paper in its public toilets!!
Plenty of better and cheaper hotels within seconds - stay at one of those!!
p.s. an Expedia recommendation
Great hotel - shame about the reception staff
The Kenzi Farah is a good quality hotel within walking distance of the main sights of Marrakech. This modern hotel has excellent dining facilities - the Moroccan themed restaurant (complete with belly dancers) is a must and the food in all of the hotels restaurants is of the highest quality - prepare to feast on numerous scrumptious desserts. The pool is great but make sure you get there before 9 am to be sure of a sun bed. The hotel is beautifully decorated and has some good facilities but is lacking in atmosphere in the evenings - despite its seemingly high population during the day, tourists appear to eat away from the hotel in the evenings and during a five night stay we did not see another couple in the hotel bar. The only down side of our stay was the poor service from the reception staff who were unfriendly and repeatedly diverted their attentions to preferentially deal with French speaking visitors.
Worst hotel experience of my life
If you are considering staying at Kenzi Farah, think again. My stay here was so distasteful that it tainted my initial impression of Morocco. This is the only review I have ever written and do so only because I wish to protect other travelers. Travel to Morocco is too long and expensive to put yourself through such misery.
In June of 2005, I attended a large medical conference in Marrakesh. Upon check-in, my husband and I were given room 340. The room was dirty and the toilet area smelled strongly of urine. In addition to not bieng clean the airconditioning worked poorly. We were told that no other rooms were available.
We sought another hotel but because of the size of the conference, all hotels in the area were sold out. We stayed at Kenzi Farah for a total of 8 nights.
I repeatedly requested to have the bathroom properly cleaned and disinfected. During our whole stay the toilet (WC) smelled of urine, the shower tiles were loose and moldy and the shower curtain smelled of mildew. We had to keep the doors closed to help minimize the smell. After several days of requests through the front desk and housekeeping I wrote a note to the manager. Both management and staff were completely unresponsive. During our stay we bacame sick and I can't help but attribute it to the unsanitary conditions.
On our 5th evening an 8"x8" tile fell off the shower wall striking my husband, cutting and and bruising his lower leg and foot. When informed, housekeeping simply removed the broken tile from the tub and leaving an emply space in the shower wall. Over the next several days more tiles fell off the wall. No repairs were ever done.
The meeting required business attire for the day and there were several evening events requiring more formal attire. The day prior to departure I sent a number of items for dry cleaning including a new pair of slacks purchased specifically for this trip at a cost of $295.00. When the cleaning came back everything looked fine. All items were cleaned, pressed and covered with plastic. Several days following departure I discovered that the slacks had a large (3"x4") bleach stain on the inside right leg which was not apparent to me until I seperated the legs while putting them on. The large stain was obviously caused by contact with bleach and the slacks could be salvaged.
It's unfortunate that bleach was available for use on my clothing but not for use in the bathroom.
With the French
We fancied a different Christmas and had considered Marrakech for a couple of years so decided to combine the two. The hotel had rooms, the price was right and so...
The Kenzi Farah is a very impressive-looking modern hotel in the Hivernage district, not too far (15 mins on foot, 5 by taxi) from the old town. (In fact, this is more of a hotel district than anything else). It encloses a central garden, pool and restaurant area and is hard to fault. It caters mainly for the French - when we were there I'd say that 95 per cent of the guests were French. No problem...and for non-French speakers, most of the staff could switch easily to English. There is a taxi rank opposite the hotel, which is handy, but we opted to stroll the quiet (and safe) residential streets into the centre, because the taxi experience was a bit too much. Basically, the drivers never turn on the meter (I couldn't even see one in some of the cabs) and fleece you for about 5o dirhams when it should be less (we were told by the guide books). Another annoying habit they have is of trying to take take you somewhere other than where you want to go. "Take me to the main square." "I'll take you to a craft shop first." "Oh no you won't."
Back to the hotel, though, and the staff were always friendly and helpful - the cleaner even rearranged the (twin) beds and sheets to a more 'couple friendly' arrangement. We left a tip because everyone else in the country seemed to want one.
Another thing you can get close to the hotel is a caleche or horse-drawn carriage. Strictly speaking, these are a rip-off, but on the other hand are an enjoyable and efficient way of seeing town. A couple we met paid 70 dr for a short trip into the centre. We went on a 2 hour tour for 250 dr (about 17 quid) but still enjoyed it, although a lot of the alleys we went down seemed too narrow for the carriage (not to mention the horses).
The hotel is expensive for drinks (but you'd expect that) but not too bad for meals, which are more French-style than Morroccan.
TripAdvisor Reviews Hotel Kenzi Farah Marrakech
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