Kempinski Hotel Mall of the Emirates
How has this hotel rated in the past?
- Shuttle bus service
- Minbar in room
- Airport Transportation
- TV Channel One Russia
- Multilingual staff
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Historical Traveler Reviews Kempinski Hotel Mall of the Emirates Dubai
This hotel is the best i have stayed in all over the world....being a hotelier myself...i can say the hotel has all what you need...the biggest shopping mall which has everything you need..You dont need to leave the hotel...the ski resort is great..its truly amazing...the food is great in the sezams restaurant and breakfast is a must...the grand delux room is huge with the the bathroom something special....
Its a new hotel so beware
I stayed at the Kempinski in late September 2006 on the way back from the Maldives for my honeymoon.
Whilst the hotel is beautiful I would not reccomend that people stay there just yet as there seems to be a number of teething problems.
The pool was out of order during our stay as they were repairing it and one night during our stay there was a distant banging noise at 1am for 4hrs, We phoned to complain about the noise but it continued through the night. When we complained ot the manager in the morning he told us that they are trying to complete the rooms that look onto the ski slope in the night. This is not somethnig you expect in a five star hotel.
Service in the restuarants was also a little down on what you expect in a five star hotel and it was obvious that it was due to the inexperience of some of the staff.
I am sure it will get better, it is a great hotel with large luxourious rooms but I think it needs a few more months before it will give visitors a good experience.
Bad Cutomer Service
I had a really bad experience with this hotel. I came all the way from England to meet my grilfriend and when she came to visit me the security didnt let her get in, saying "no visitors are allowed to get in, that is the hotels policy". This is really weired, something not expected from a five star hotel at all. Then I asked for a hard copy of the policy but they didnt provide me with it.
Just what we wanted
We stayed for a week at the end of August this year and the service and and ambience of the Kempinsky were faultless.
We arrived on the 'red-eye' flight from London and were met by a hotel representative who accompanied us in the pre-booked car back to the hotel. The Receptionist confirmed our booking and then told us we had been upgraded to a suite and that we could have immediate occupancy.
The suite had a dining area, sitting area, large luggage cupboard, built in unit for recharging phones, iPods etc, twin beds, large bathroom with 2 hand basins, large bath and separate rain forest shower. There was a separate toilet room with bidet and hand basin. We also had free internet access.
It was our first visit to Dubai and we did visit the shopping centres and souks and there seems to be something for everyone including the ubiquitos Carrefour supermarket! The Mall of the Emirates shopping centre is very impressive but not as much as the ski slope. Yes, if does have real snow! It was enchanting to watch all the arab adults and children having such a great time skiing, tobogganing in rubber tubes, sliding down the slopes on little plastic things which looked liked shovels and often got used by children to scoop up snow ot thorw at each other.
However, we spent most of our time by the hotel pools. There are 2 and they are right next to each other with a swim up bar where you can get made to order 'Mocktails' which are delicious as well as more traditional drinks and bar food. We normally try to avoid hotels which are designed to attract children as other people's brats can ruin a holiday but the children here were a delight. There was always at least one pool attendent who was there to help everyone and provide buoyancy aids and goggles for all the children. We even saw them giving swimming lessons. Yes, occassionally an older boy might be a little boisterous but the attendants quickly stepped in to ensure good behaviour. Mainly the children were accompanied by their nannies or their fathers and were very well behaved.
We think the beach is about a 10 minute walk but it is impossible to get there on foot because of all the building work and the highway. We used taxis all the time as they are so reasonable and readily available. They are usually metered so there is no need to barter.
We ate most meals at non-tourist Lebanese restaurants and they were fantastic with great service and so cheap. When we visited the Madinat area one evening we were spoilt for choice but the one we chose, because it looked really good, was average touristy and we missed the good food and service we had found in local restaurants. The best thing on the menu at the hotel was in the Aspen Bar, the triple chocolate dessert would delight the most ardent chocoholic.
On our last night we were on our way to get one of these wonderful desserts when I missed a step and fell and twisted my ankle. I was immediately surrounded by senior staff who came to help me and brought ice and sympathy. I thought it was just a small twist but in the night was woken with severe pain. The hotel provided a wheelchair and advised which was the best hospital and it transpired I had broken my foot. The Emirates hospital was clean, efficient and quick. I had 2 x-rays, saw a consultant who gave me a letter to bring back for my GP, I had 2 injections, plus 2 lots of pills and further injections to bring home, all for about the same cost as a private out patient appointment in the UK!
At Duabi ariport a wheelchair was provided and I was escorted all the way and they have a special lounge for people who need extra help. BA turned up trumps and brought me home in business class so I was able to keep my foot up. Perhaps no one reading this will be surprised when I say that Heathrow was not so well organised, it was awful and I was left sitting the wrong side of immigration for ages with no idea how I was to get through.
We will go back to Dubai and we will stay at the Kempinsky but if you want to be surrounded by Brits and other Europeans this is not the hotel for you. Most of the guests seemed to be Arab or Indian.
Visited dubai for a birthday treat and had a fab time there.The hotel inside looks amazin and the staff were very helpful and nothin was 2 much trouble.From our balcony we had a beautiful scenic sea view and breakfast in bed as a all new meaning now... absolutely brill.The swim up bar is great and the beach a few footsteps away.Cant wait to go back already plannin nxt visit.
Me and girlfriend arrived at the Mall of the Emirates Hotel on 13th of July after spending 5 nights at the other Kempinski Hotel in the UAE in Ajman, and staying at both hotels I have to say, that one just can't really even compare them to each other.
We were assigned a standard room, which was amazing, having a large LCD screen in front of the bed, a spacious bathroom, and even a kitchenette, however it was bit far from the elevators.
Though the hotel itself is bit far from the beach - surely not within walking distance -, it has a nice terrace with a pool, and a jacuzzi, which I have to say is the largest, I have ever seen in my life. Relaxing in the pool, one can see great view of the Burj al Arab for example.
F&B outlets were great, the breakfast buffet is great value with attentive staff, also the Sezzam restaurant was a good experience watching the chefs preparing our dishes - their mango salad is a must, bit spicy though.
Being connected to the Mall makes the hotel an even more attractive destination, with the possibilty to try the SkiDubai, and access to 400 shops, and cafes.
Overall I can say it was a great experience, the staff was also great - the concierge even arranged a booking at the top floor bar of the Burj al Arab for the same night -, great food, I can't wait to return and check out the SPA as well, as it wasn't completed yet.
Great hotel...shoppers will love it!!
I just returned from a 4 night stay at this hotel. The hotel is beautifully decorated and the swimming pool is very refreshing! The rooms are quite spacious (standard room) and come with plasma tv with a good selection of English speaking channels. The area outside the hotel is a bit of a construction site but that seems to be everywhere in the city! The hotel is attached to the Mall of the Emirates shopping centre-all i can say is shoppers paradise!! great selection of shops and the ski dome is even better! We did eat at the Sezzam restaurant-didnt think it was great compared to the Blue Elephant (a must) and some other restaurants however nothing to complain about!
The only issue I had was the rate. I booked through hotels-- and was advised of the hotel charging an extra charge (which they did), however I wasnt prepared for the 20% extra charge on the rate! I ended up paying 1300 euro for 4 nights which isnt exactly cheap! For sun worshippers I would recommend a hotel on the beach however shoppers will love the Kempinski!
My wife and I stayed at the Kempinski for 1 night in mid June to celebrate her birthday. First impressions - wow!
This is an oversized hotel and both reception, lobby, restaurants and bedrooms were unbelievably luxurious and catered for every need. This is a new hotel and there were some small examples of desk staff finding their feet. Although arriving at the hotel around 0830 from a red-eye flight from London, we were checked in and shown to our room immediately. I did expect to be told that check in wouldnt take place until later in the day.
The room was a fantastic size with every conceivable extra you could want. We had opted for the deluxe room with seperate living room. Both the living room and bedroom had flat screen tvs and the bathrooms were fantastic. The only nigle was the cable/satalite tv. We couldnt watch the first World Cup game and had to rely on commentary from Sky News.
Once checked in, showered and changed we went down for breakfast to the main restaurant which offered a great buffet. After breakfast we hit the Mall of the Emerates which is linked to the hotel. The home of 400 stores and the in-door ski resort. (That is another story).
We spent an hour by the pool later that day (we were the only ones there - was it because the hotel was empty or because it was 40 degrees outside?) which was nice. The pool restaurant hadn't opened at that stage so sandwiches were prepared from the main restaurant.
A great hotel in a great location. Very attentive staff and not too excessive prices.
Would we stay there again? Honestly with the Jumeriah Beach 2 minutes away, not sure. We had nothing to complain about with the Kempinski and this is certainly a 5 star hotel.
When it came to departing, we really didn't want to leave. We got over the disappointment of leaving by reminding ourselves that we were transferring to the Burj Al Arab for 3 days!
Kempinski - excellent!
So many hotels are opening in Dubai but the Kempinski is a relay MUST SEE and stay hotel. Well done, the hotel has just recently opened and the location, service, design, standards are EXCELLENT.
The location is the best in the city, directly on Sheik Zayed Road linked to the Mall of the Emirates with it's spectacular Ski Dome - WOW.
There is just everything under one roof and if you're a trourist you need not leave the complex at all, specially in the summer months when it's so hot.
The hotel's interior design is quite contemporary and very pleasant. The Bar must be the nest kept secret in town.
Can only recommend this hotel as a MUST when in Dubai and from now on shall only stay and recommend this lovely hotel - this was one of the most pleasant trips I've had to Dubai in years - Thank you.
Looking forward to my next visit at the Kempinski Hotel Mall of the Emirates soon. Thanks.
An Absolutely Wonderful Experience--the Kempinski-Dubai
My husband and I just returned from a short stay at the Kempinski-Dubai. It is an absolutely wonderful hotel. The hotel, service, staff, rooms and location were all 5-star. The hotel is new and lives up to the Kempinski reputation. We had a beautiful grand deluxe room that was really a small apartment-seprate living room with a sofa bed and a small kitchen, a large bedroom with lots of storage space, and the biggest bathroom I have ever seen in a hotel. (separate tub big enough for two, separate shower and a double sink vanity). But the largest draw to the hotel is its location. It opens onto the Mall of the Emirates. You never need to leave the mall. Everything from movies to shops to restaurants and coffee shops is in the mall and the hotel is attached to the mall. Everything I asked for from the hotel staff was immediately taken care of. The staff was very polite and more than willing to serve. The hotel also has a pool and a spa but these have not opened yet. (opening is set for June 1) However, I am sure these will live up to the standard of the hotel. I would not hesitate to recommend this hotel to anyone who is going to Dubai whether with children or not. It is an experience not to be missed. I look forward to going back again and again.
TripAdvisor Reviews Kempinski Hotel Mall of the Emirates Dubai
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