Mansour Eddahbi - Palais des Congres
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How has this hotel rated in the past?
Historical Traveler Reviews Mansour Eddahbi - Palais des Congres Marrakech
Pagué una fortuna por alojarme en este hotel y mi sorpresa fue encontrarme una cucaracha de 10 cm en el baño .
Realmente las zonas comunes del hotel ( piscinas , restaurantes ... ) estan muy correctas ., pero las habitaciones dejan mucho que desear , son antiguas , estan sucias y muy "dejadas"a nivel de mantenimiento ( grifos oxidados , sofas rajados ... ) .
El Spa también está bién , pero me cobraron 15 euros por estar 5 minutos en la sauna .
El personal es abundante y amable , pero en todo momento espera propina .
Para ir al centro es necesario taxi y no hay nada que hacer por la zona .
I spent five days at the Mansour Eddahbi last week while attending a conference at the Palais des Congres next door. The hotel consists of several "pavilions", which stand among ponds and swimming pools surrounded by trees, shrubs and flowers. The garden was memorable.
The hotel is located in the newly developed, more expensive, westernized part of the city called Gueliz. I was told that it was about thirty minutes walk to the Medina or the old city. My companion and I always took a taxi to the central square in the old town called Jemaa El Fna. If the taxi had a meter, the fare was about 10 dirhams; if not, the driver would demand 20, 30 or even 40 dirhams, but we never paid more than 15 dirhams. You don't pay an asking price in Marrakech.
While the garden was beautiful, the interior of my "pavilion" looked somewhat the worse for wear. But my bedroom was a standard hotel room, clean (except for the inside of the minibar) and well air-conditioned. The bathroom was also clean and perfectly acceptable. As some other reviewers have pointed out, the shower bracket was fixed at a very low position, for some reason.
I had little problem with breakfast--lots of sweet pastry but not much cured meat. A young woman was cooking Moroccan-style pancakes on a hot plate, which were delicious. An old man in a traditional costume was also there, sitting on a low stool and ready to offer you a glass of freshly-prepared mint tea (which was too sweet to my liking). The waiters were polite and obliging, and I enjoyed eating out in the garden.
Altogether I had a pleasant stay at the Mansour Eddahbi. But if you prefer to be in the thick of traditional Moroccan life, you should stay in the old city.
I totally disagree with negative reviews that have been given, especially with the photos.. I dont think thats the Kempinski Mansour?. I am used to travelling 5 star and I am a fussy traveller. Believe me. The rooms we were given were very nice, modern and clean.. the garden was beautiful and shaded with palm trees. The swimming pool was cleaned everymorning, the staff were lovely, and there was a haggen-daz ice cream shop there too which didnt help my diet. The restaurants are average with a quick service, and the entertainment was excellent, with bellydancers, traditional moroccan drummers. And Yes there are alot of security guards (plain clothes), very professional and organised. Not letting Strangers into the hotel, This is for a reason. So be grateful that they are looking after the tourist.
Very average for the money and don't believe the website pure fiction
What a joke to claim this is a 5 star hotel. Ignore the comments that it is Morocco not New York, I have stayed at less civilised places than Marrakech and enjoyed better hotels than this one at better rates.
Firstly, this is miles from the medina not 'next door' as the hotel advertises, leading to taxi's charging you anywhere from 30 dhrs to 100 dhrs dependent on how wealthy or western you look. The staff are in on this as well.
The hotel itself, well lets start with the staff, lazy,surly and unhelpful, the worst of it being that these are the front end public facing staff in and around reception who are supposed to be trained to deal with the public .
The decor of the main hotel is fine but the rooms are dull, basic and tired and hugely different to what is outlined in the website and on expedia. The pool areas were fine but lacking enough sunbeds and towels. However whatever you do don't bring small kids. The hot tubs next to the pools were broken and had spikes which we assumed were the uncovered water jets sticking out around the sides of the tubs. There is no protection for little children falling in to them and impaling themselves. Honestly we could not believe this and have never seen such a danger hazard in a hotel before.
The food in the main breakfast / dinner restaurent was really of poor quality and very little choice. OK if you like to pile it high but not at all cheap.In a previous review someone mentioned the quality of the orange juice, well they must love processed stuff because that's all it was. After trying the real thing in the Medina you will see what I mean.
I travel loads on business and very rarely complain, looking at the positives of things, however I did feel ripped off staying at this hotel. I think that is my main complaint, the website is extremely misleading to the point of lying and for the cash spent, we could easily have stayed at a much better place. Please spend your hard earned money elsewhere
Disagree with other reviews
I disagree with the negative reviews posted here. I am currently at the hotel and find it quite pleasant. I travel an enormous amount for business (am on business right now) and am accustomed to four and five star hotels throughout Europe and the US. This hotel, while not one of the greatest ever, is entirely acceptable. I am in one of the buildings alongside the pool and the room is quite clean and pleasant with a large marble bathroom. Room service has been very prompt and the food, especially the breakfast, very tasty and varied. Service in the hotel is a bit lacking in Western terms but Africa is not New York or Paris. Then again, if I weren't here on business I would choose to stay in a riad in La Palmeraie which is a much more authentically Moroccan experience.
See the photos attached. It was a piece of junk !
We stayed at three hotels during our Morocco visit. Kempinski was the only hotel that every one of our group had diarea problems!
The buffet was served without any special care for heat sensitive food (like cheese which should be on top of ice, like on others hotels) with results gouda cheese having two out of the three days of our visit green and blue marks on it !
One woman who dared to swim in their filthy swiming pool got an infection in her ears, all of us got stomach and all the aftermath problems plus another women god fever which din't pass even after four days.
From outside this hotel looks marvelous, but inside it's a dangerous place to be :-(
Not to mention that for one whole day (morning to night) a dead cat was lying in fron of the rooms' entrance and nobody had picked it up
I am still fuming about this hotel. The room we were allocated was NOTHING like the hotel description on this website to say the least. There were 3 of us a in a small pokey room with one double bed and despite requesting an extra bed for my child practically every night we were there - our request was ignored. The decor of the room was dull and depressing and the carpet had not been laid properly. In addition to this both the toilet and the bidet contanstly leaked and once again when this was reported no one came to look at the problem or offer to fix it. The shower was so low that we called it 'a shower for Hobbits' and it spurted out lukewarm over over a bath that was so cramped my rather skinny 13 year old had problems moving about in it. The towels in our bathroom more than once were very frayed and resembled rags. There was little if no customer srvice. The staff were unhelpful and it would appear only helped you if they liked you (they didn't like us obviously). Despite our complaints we were calm and courteous to them but it did not seem to matter at all.
There seemed to be constant double standards such as when we came in one with a bag of crisps, fruit and water it was confiscated - we witnessed other guests with much more than that and they got no hassle at all. I was fuming and complained to management who seemed to think it was a funny joke and 'obviously' something I had imagined. The tables in the dining room were filthy and we had to clear our table everytime we went in for breakfast or dinner. Once again other guests did not seem to have this problem. We were always the last to be served drinks and even when other guests could see that we were waiting for a long time the waiters still IGNORED us until ANOTHER table ordred them to wait on us. Cutlery and crockery did not seem to be washed properly either. Needless to say we dined out for the remainder of our stay. However on our last day we decided that some special holiday rep must be staying as 'shock of shocks' the tables were clean, the cutlery was clean but we were still the last to be served coffee after sitting there and being ignored for 30 minutes - all this despite our numerous requests for tea or coffee. We felt as though were invisible.
In addition to the this the constant present of security guards makes the whole place feel like a prison camp rather than a hotel and for some reason they followed us everywhere - once again management laughed it off! We asked to be moved to a different room and the management told us that the hotel was fully booked. We discovered when we were checking out that this was not true. My only advice for anyone booking this hell hole is BOOK SOMEWHERE ELSE!
We've been in this hotel for 4 nights. The level is the standard in Marrakech, the rooms confortable but not all have been renewed recently.
What I appreciated much was the main restaurant and expecially the cuisine, the food was special. Also breakfast was wonderful, with special orange juice made at the moment and without water.
The only bad remark I can made is that there's too much people from organized conventions, etc.
Not so great
Searched the web to find a pleasant hotel in Marrakech. No independent review but took this one as it promised great things on it's web site.
When I checked in, surly was the only word that could describe the staff. Blazing rows and that was between the staff!!!. Having neogiated that I was checked into a room that could only be described as staff accomodation. In fairness they move me to a room in the pavilions which was much nicer next day but it took considerable arm twisting. The promised high speed internet is a myth. No room could be described as having a mountain view. Even it's published street address is wrong.
The pools are nice but suffer from a insufficient furniture, it is always hard to get loungers, even towel.
Against that it looks beautiful, peaceful the second room was nice. Outside of reception, the staff were friendly. The restuarants were high standard and reasonable. The included breakfast was simply wonderful. It is clean and well maintained.
If I was going back to Marrakesh I would'nt stay again, there are many better hotels in the same price bracket.
Overall a nice stay
This place could be better. Needed updating something like the Main Entrance, the Hall and the Restaurants. Rooms are large, well equipated, confortable, nice and update fornitures ( ask for the renovated rooms, the old are not so nice ). Pools areas are clean spacious and confortable but allways short of towels and chairs. Staff very kind and helpfull. Nice for families, our children enjoyed very much. we'll be beck to Magic Marrakesh and probably we'll use this hotel again.