What a find

A hidden gem. Six old schoolfriends spent 4 nights there in April. The rooms were spotless & the heated bathroom floors & new fixtures were great.

The breakfast buffet was beautiful, very fresh & well laid out. The desk staff gave us all the help we needed & spoke good English.

Gillian, Ontario.

Welcoming and Comfortable

We visited this hotel a few months ago and really enjoyed the welcoming nature of all the staff. Rooms are well equipped, very clean and comfortable and there was an excellent breakfast choice. Set in the museum quarter, it was well situated for walking about Vienna, although we did make use of the excellent metro from time to time to save our feet! Take advice from reception for restaurants - the best ones are hidden in side streets and easily missed.

Good, except for...

We just stayed here for 3 nights. The hotel is in an artsy section above the museum mile. Out of the way, but ideal if you wish a non touristy experience in Vienna. The rooms were spotless. Comfortable. Free internet access in every room. MTV, and other cable TV. Excellent laundry/dry cleaning service. The breakfast was quite good, many offerings of well prepared foods and drinks. The breakfast staff was lovely. The day time desk staff was friendly and helpful. We found there were excellent small restaurants hidden in the small alley ways between streets, full of local intelligensia and students. We enjoyed this hotel, EXCEPT, AND I SAY THIS SADLY, because so much is right with this hotel. we had a terrible experience with the night clerk who leaves at 7 AM. We had to leave early, 6:30AM on a tour to Budapest. The day desk clerk had told us we could come down and ask the breakfast staff to let us slip in to the breakfast room a little early a before the offical 6:30AM opening. The breakfast staff was indeed welcoming and let us in. However, this desk man demanded in a scolding tone that if we were goiing to Budapest on a tour we had to wait in the lobby. even when I told him my son was already in the breakfast room which is a few steps from the lobby, he demanded we come to the lobby. His behavior was not only not gracious, but inappropriate and mean. I feel the managment of this hotel offers alot. But one bad employee can do a lot to wreck the best of intentions, and the taste left in one's mouth about a hotel.

Clean, quiet, very good location

Very clean, orderly (Austrian). Good location walkable to metro train stop and the museums. Very quiet. Tough to find a nearby place for dinner after 9 p.m.

Lived up to the reviews

I booked a stay in this hotel as a present for my elderly parents. My choice was based on positive reviews on Tripadvisor. My parents are a bit fussy but they loved the hotel. They said the staff were friendly, hotel was clean and spacious with lovely rooms and the breakfast was very good. It's in a very convenient location close to the Karntnerstrasse and a subway station and it was very good value.

Above Average

The hotel is good for its money. It does seem a bit hidden away/ hilly area but once you get to know your way around it is fine. Bright yellow building and yellow inside. Furniture: chairs and tables remind you of a caribean hotel-wicker. Its near the museum quarter and very close to underground train and trams. The bar is small-practically in the lobby.

The breakfast is great from 6ish-11 a.m. The staff in the breakfast room are excellent, however the concierge could be a little more enthusiastic to help when you ask for things to do and eat--we were advised to follow some road to find restaurants but there was nothing there but we are self-sufficient types so we managed to read tourist literature which we picked up at the airport and managed to find some great places. So if you get late night munchies there is not much around in the next block or two; room service ends at 10:30. Too strict on their check in time--since we arrived their a little early but they will hold your bags. The hotel also offers massage treatments, well it appears they do-they have to call someone to come to the hotel but they cancelled on us after we already had booked our time. The rooms are a good size but too hot but opening a window helps or you are forced to open up the mini bar for some expensive soda to cool yourself down.

Overall, it is clean and well managed. After all we went there to be tourists not sit in your hotel all day. We went in the middle of February and it is very cold which we expected but the wind can make it feel colder. If you are not use the cold bring layers to wear and an umberalla; the hotel offers umberallas to use free of charge that is if there all not taken.

Hidden treasure

We stayed here for 4 days for Valentines weekend and found the hotel excellent value for money.The staff were friendly and helpful, the breakfasts, served from 6am-11am were wonderful and the decor in the hotel clean and bright.The location is in a quiet cobbled street in an area with nice restaurants close by.

Perfect choice!!

Very well located, although at the first sight it may seem a bit hidden, with a very good service and fabulous breakfast, it is a secure choice if you want some comfort in your travel. Rooms are large a full of light, with a soft decoration. I can't find nothing else than good things to tell about this place!

Solid hotel choice

Stayed here 4 nights as part of a United Airlines vacation package. We were very impressed -- and are pretty picky types, too. Quiet rooms, mixed business and independent tourist clientele drawing heavily from within Europe. Excellent breakfast offerings and cheery, efficient breakfast room. Location is excellent, too. I would have no hesitation about returning, especially given the high value-for-money equation here.

Worth a visit

I stayed at this hotel during November 2001 and I was really impressed with the decor. The hotel is yellow and red with light pine woodwork and from the outside stands out against the grey stone of its surroundings. The staff were excellent, the breakfast room is again very yellow and it is worth staying at this hotel just for the breakfast which is fab!! The hotel room was very clean, has good facilities and in the run up to Christmas was a good location for a nearby market. All around tourists and locals stood outside beside huge barrels having mulled wine and roasted chestnuts. The tea rooms are lovely and there is a lot of art and bric-a-brac shops. A good choice of nearby restaurants.