JW Marriott Hotel Lima
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TravelPod Member ReviewsJW Marriott Hotel Lima
This was a lovely hotel. We stayed on the Executive Club Floor and I would highly recommend that. The amenities were plentiful and good! We liked our stay!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews JW Marriott Hotel Lima
Loved the hotel. The beds were some of the hardest I have ever slept on. I felt very safe staying here. Staff was friendly and helpful.
Love the JW Marriott
I stayed at the JW Marriott Dec 3-4, 2005 - Great Hotel, Great Location, Loved the room-great bathroom w/a hairdryer. Ask for a water view rooms. No coffee pot in room. Restaurant-has a good Sunday brunch. Lobby bar is nice. Staff speaks English very well. Good security around hotel.
The hotel is across the street from a shopping center and lots of restaurants. Take a cab to the Indian Market if you want to shop cheap and don't forget your USD's. Lots of small bills. There is an ATM close by in case you need it....
Home away from home in a complicated city
Loved the hotel. First thing you'll notice is it's location in front of a park/mall perched on a cliff with expansive views of the Pacific Coast.
Although your typical business-oriented hotel, it was a welcome respite coming/going to other parts of the country. Really felt like home.
Loved the rooms - especially the massive bathrooms. They also have a very extensive gym in their premises. One of the best ones I've seen in any hotel.
The restaurants look good but lacked any ambiance nor life. You'll do better by trying out restaurants across Lima (the city is famous for its food) or just cross the street and check out the places in the mall overlooking the Pacific Ocean.
Denied a room with a confirmed reservation
I experienced a very disturbing incident that took place at the JW Marriott property in Lima, Peru on Tuesday, November 15, 2005 (my 37th birthday).
My colleague and I represent a program, and are members of the large organization, that has traveled to Lima each year for the past 6 years, and our hotel of choice has been the JW Marriott Hotel Lima.
When my colleague and I arrived at the JW Marriott on Nov 15, we were promptly told that no rooms were available. Oddly, another guest was checking in at the same time and was given a room; this guest was even asked about her preference for smoking or non-smoking room!
We explained to the front desk staff that we had confirmed reservations for this hotel; reservations that were made on June 16, 2005 and that were twice confirmed via email. The Front Desk Manager on duty stated that he was aware of our reservation, but the hotel was oversold and he referred us to a property approximately 10 minutes away from the Marriott, assuring us that it was a 5-star hotel.
Already exhausted from our 5 hour journey from Mexico City and angered by our treatment at the Marriott, we arrived at Las Americas Hotel to find that, while it may enjoy a 5-star rating, it is not on par with the quality the JW facility. We promptly returned to the JW Marriott and were surprised to find yet another guest checking into the hotel. We confronted the Front Desk Manager regarding his prior claim that no rooms were available in the hotel. While having this discussion, 2 more guests entered the hotel and were given rooms. At this point, we were infuriated, not only by the fact that we had not been checked into the hotel, but that we were obviously being blatantly lied to! The Front Desk Manager finally admitted that there were now 3 rooms available and 9 reservations. We asked why others were being checked in while we, Marriott Reward members with reservations made 6 months prior, were not. The FDM responded by saying that these decisions were made by the sales staff. We asked to speak with the manager on duty; the FDM indicated that he was indeed the only manager available.
We presented copies of our hotel confirmations, our respective Marriott Rewards cards (we are silver members). . . we pointed out again and again that these reservations were made in June and confirmed twice by Marriott . . . we explained that our organizations have used this hotel for the past 6 years and, as a result of this action, the JW Marriott would lose the business of more than 50 annual hotel guests . . .. This all fell upon deaf ears; the FDM seemed completely unmoved by any of this. He ultimately phoned the Miraflores Park hotel and made a reservation for each of us. We insisted that the Marriott pay for both nights of our stay at the Miraflores Park hotel; the FDM reluctantly agreed. When we arrived here at the Park, however, they indicated having been informed of the Marriott's agreement to pay for only one night at this hotel.
I am still furious - outraged - baffled as to how any of this could have taken place. I'm upset with the young, Front Desk Manager who handled this so unprofessionally. I'm disturbed that senior management would make the irresponsible decision to leave someone who was clearly incapable of handling this situation properly, in charge of the entire property. I am disappointed to learn that the Marriott has so little regard for its' loyal Rewards members as to not honor long standing reservations.
I spent much of the night, following this incident, trying to come up with a plausible explanation as to why this may have occurred, but the reasons that came to mind only served to further infuriate me . . . was it because we had a lower, government rate? Was it because we're US citizens? Was it because I'm African American? . . . I would hate to learn that the Marriott would engage in this type of discrimination . . . .
Relaxing place to stay
We stayed here at the end of our trip and found it to be a very relaxing, safe, well appointed, luxurious hotel. Enjoyed the food served in the club. Service was fine. Pricey but worth the comfort after a long trip. Clean.
Americana galore. You have the security, the amenities, and the English. But there's no way you can sleep in the hardest beds I've ever encountered. When I complained at the Front Desk, they explained that the hotel was furnished with these beds in June, and yes, they had received complaints. But basicly, "tough luck." I was also surprised by the number of tour buses making this hotel a frequent stop.
I had a wonderful time in this hotel from the food to the activites.
The location is breathtaking, overall Peru was a wonderful country with very pleasent people. We toured all of Peru from the Andes, to the Amazon, Coast it was absolutely wonderful. I would highly recommend this hotel and country..
Like Being in San Diego
If you're going to Peru on vacation, you'll want to spend as little time as possible in Lima. The hotel itself is a calm American bubble, which is either good or bad, depending on your intention. Yes, you're safe--except from American hotel price gouging.
We'd heard Mira Flores derisively called a kind of the yuppie enclave. But, it wasn't even that nice. Order was kept by having lots of soldiers. Lots of signs telling people to muzzle their dogs. The glitz of the waterfront faded quickly, after just a block or two inland.
Perfect after a long hard tour.
We stayed here after a 2 week tour of Peru, and after doing all the hard stuff, and suffering for it we thought we disserved a treat, Well worth the money and if nothing else I would recommend the Marriott for the location alone, which is in the nicest part of Lima and there are not many nice parts. Food and service are a barging compared to what you would pay in other countries, I highly recommend the Sunday lunch which is a huge buffet and unlimited champagne for £20 which is very expensive by Peru standards but a barging compared to the UK. If eating out just cross the road and go down the steps to Larco Mar for a great view of the Ocean in a safe atmosphere.
A needed oasis in Lima
Let's be upfront about this: Lima scares the pants off me. I travel quite frequently in Latin America and while, clearly, Lima is not as dangerous as Asuncion or Bogota, it's no picnic.
This is a nice hotel. Darn nice. Let's start with the food. The breakfast/brunch is world-class. Plentiful, hot, fresh, good. The dining area is open, bright, and has a view of the surf.
The rooms are nice, not excellent, but nice. I would say that the rooms themselves are borderline "JW" standard, closer to regular Marriott standard.
Now to the best part. The massage. They have highly-trained, professional (no funny stuff) massgae therapists. For US$40 per hour, you'll get a sports massage you won't soon forget. Very nice.
Okay, the pisco sours...Peru claims the pisco sour as their national drink, as does Chile. Personally, I have found the pisco sour at this hotel's bar VERY tough to beat. Be forewarned - mix two pisco sours with some jet lag and mild dehydration and the rest of the night becomes a bit psychedlic.
Okay, overall this is the place to stay in Lima. Whether you actually want to go to Lima in the first place is up to you....
TripAdvisor Reviews JW Marriott Hotel Lima
Travel Blogs from Lima
Today we were treated to a bit of a lie in – we got up at 8am and packed our bags again ready for yet another flight, frequent flyer really isn't the word for us anymore, surely we should make the Christmas list. Outside we got in to another tiny taxi to take us to the airport in time for our 11am flight. We checked our bags in, this time ...