JW Marriott Hotel Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia | 4 star hotel
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This 4 star hotel, located on 183 Jalan Bukit Bintang, Kuala Lumpur, is near Pavilion Mall, Bintang Walk, Royal Palace, and Jalan Petaling.
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          TravelPod Member ReviewsJW Marriott Hotel Kuala Lumpur

          Reviewed by meganholley

          Great stay!

          Reviewed Dec 24, 2013
          by (2 reviews) , Canada Flag of Canada

          This is a beautiful hotel in downtown Kuala Lumpur. Right by lots of shopping. Staff is so patient and friendly. It was Christmas eve and super busy and they just kept smiling. The room and pool area were very nice. Great location. Neat restaurants on the lower level.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by eiseli

          KL feasting

          Reviewed Mar 17, 2013
          by (1 review) , Singapore Flag of Singapore

          Checked in 2:30pm and headed straight to Hutong Lot 10 for late lunch. Best Bak Ku Teh, fish porridge, taufu fah, wantan noodles! Dinner was indulgent at Madam Kuan's. Assam laksa, chicken satay, Nasi bojari and ice campur...Need to set off journey early tomorrow after breakfast heading to Tanjong Jara Resort 5.5hrs north of KL.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by midge_tau83

          Super good service

          Reviewed Nov 29, 2012
          by (1 review) , Singapore Flag of Singapore

          Just like the typical Mariott...never failed us.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by megt

          Very nice

          Reviewed Mar 5, 2011
          by (7 reviews) Campbell, CA , United States Flag of United States

          We were very pleased with our stay in Kuala Lumpur's JW Marriott. It was clean and luxurious and had great options for food. The gym was well equipped, the salon/spa looked very nice as well. Our room had a very soft and comfortable bed, our bath was a bit smaller than luxury hotels elsewhere in the world, but typical for Asia. The hotel had a great location, with lots of shopping, sites and restaurants within easy walking distance. Overall a great choice for an American visiting Malaysia.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Historical Traveler Reviews JW Marriott Hotel Kuala Lumpur



          I stayed here for 3 nights at 56 per night. I was very disappointed. I do alot of business travel so my standards are quite high.

          First off, I'm a non smoker and always insist on a non-smoking room. By 'non-smoking room' I mean a room which smells clean and fresh - with clearly displayed NO SMOKING signs and no ash trays. Preferably on a non-smoking floor to prevent smoke from the corridoor entering the room. I booked a non-smoking room at the JW Marriot but was annoyed to find ash-trays in the room and a faint smell of smoke. I asked to be moved to a non-smoking room but the alternative room I was shown was exactly the same - except this time someone had removed the ash-tray before I arrived. So apparently this hotel does not have any proper non-smoking rooms. If like me you prefer not to wake up with aching lungs, congested nose and sore throat, I suggest you try a different hotel. Apart from the smoke the room was OK - good size, clean, nice shower.

          I found the JW desk staff to be reasonably polite but service was slow. Similarly the housekeeping was poor with the room not made up until after 4pm. The free in-room internet service was very slow: speed was sub dial-up. At least it was free. The lifts were very slow - I regularly had to wait >5 minutes to get down to the lobby. The gym was well equipped and the pool was nice and big albeit with uninspiring concrete scenery.

          As has been mentioned elsewhere the breakfast was poor. Inferior quality, limited selection, over-crowded with poor service. If you want eggs you have to order them at your table. I ordered scrambled eggs, waited 10 minutes only to have a vinegar soaked poached egg delivered. The very limited breakfast buffet is located outside in 30 degree heat - fortunately they have an indoor aircon'd area but it's a long walk to & fro. No bacon and the OJ was 'orrible - I expect freshly squeezed in a 5* hotel. Lots of good restaurants in the basement complex - but the music can get a bit too loud in the main area.

          I wouldn't stay at the JW again. The Mandarin Oriental is 100% better but only 40% more expensive. Well worth the extra money in my opinion.



          Wow what can we say, fantastic from start to finish. The Jw Marriot kl has a perfect location on bukit bintang. The rooms, breakfast, staff and facilities were all faultless. The food court underneath "Shooks" was an experience in itself. Starhill shopping centre adjoins the marriot and there are numerous other shopping malls within 5 to 10 minutes walk. Kl was great and staying at this hotel just made it an even better experience. Would recommend this hotel to anyone who is not on a tight budget. Not the cheapest but you definately get what you pay for!

          Lovely hotel


          The JW Marriott really is a lovely hotel, very classy with nice rooms. However, for that little bit extra the Mandarin is absolutely faultless and the Regent has much friendlier service.

          It is nice & looks impressive when you head into the lobby but some of that is just surface impression, the staff are not 100% helpful.

          We did have a nice stay, breakfast is nice but I would probably advise the Regent or Mandarin instead.

          If not, this is still very nice though & still better than the Ritz!

          The best bit however is underneath the hotel - go to the cocktail bar (limited menu, not v impressed) & head downstairs through the lanterns to an amazing collection of bars & restaurants, a real find! Worth staying in the Marriott just for that.

          Okay stay at the marriott


          we recently had 5 nights at the marriott hotel in kuala lumpur and the rooms a extremly nice with a huge big bathroom and we had a great view of the city. The location is excellent for shopping and a must is to go under the hotel to the feast village eating area to have dinner at night. They even had a choir singing for xmas in the restuarant area which was very special. The bad thing about the hotel is the breakfast which is the worst breakfast that i have ever had at a hotel. The breakfast buffet is so poor and badly done that i even wrote a complaint to the hotel manager. Breakfast buffets at 5 star hotels are usually lovely but this was a disgrace. Another thing is if you are on a stopover and want to spend some time around the pool area it is not that nice. I don't think i would stay at the marriott in kuala lumpur again.

          Classy Hotel


          We spent 2 nights here on our return from Sabah. Check in was swift effecient and all the Lobby staff were exceedingly pleasant. The room was great, not huge but had a fab bathroom with a HUGE walkin shower! There are numerous food outlets in the basement area of the Hotel, these are very varied everything from steaks to pasta to european to all sorts of Asian to Lebanese and all at varying prices.

          Breakfast was very good, eggs, bacon etc were cooked to order not kept "warm?" as is usual! The only minor grizzle I had was that there was no museli!

          The hotel location is great - right on the Bingtan walk area with all the associated shopping malls, bars and food outlets. It is also within easy walking distance of the Petronas Toweres.

          The only downside of the hotel is that it seems to lack a centre. There is a bar off from the Lobby but it certainly isn't a focal point as is the one in the Shangri La where we stayed on our previous visit to KL. All in all a very pleasant place to stay.

          Busy hotel!


          We stayed at the Marriott for 3 nights in July and found it quite agreeable but extremely busy. Reception staff and the concierge tried their best but had some trouble understanding some of our questions and requests, but we managed to get by. The room was spacious, comfortable and clean, and further to earlier reviews, we managed to hold on to the ironing board for the duration of our stay! (Perhaps that's why no-one else was able to use it!!!!)

          Location was good - lots of shopping centres on your doorstep and some good restaurants downstairs. Didn't use the pool or gym but both looked nice and well equipped. Breakfast was fairly basic and again very busy. Overall, a comfortable stay in a comfortable hotel.

          Good location, Excellent cuisine, Small rooms


          An excellent hotel, fantastic location at Bukit Bingtan. However small rooms but very well maintained. The Shook! has excellent cuisine fantastic Spannish, Thai and Yum Cha at reasonable hotel prices. Located right in the centre of all the shopping centres.

          Great location and a good price


          We stayed here for 3 nights in December 2003 and were very impressed. Location is great and hotel is pleasantly decorated but it was very busy with hordes of people wandering aimlessly around the common areas such as lobby etc. The staff, in general are extremely friendly and go out of their way to help. The rooms do not come with an ironing board (or radio alarm clock) and when I called for an ironing board I was told I could only have it when the other guest had finished with it, which leads me to believe they may only have one !!

          Apart from that the only down side was the reception staff at check-in and check-out, they had a really hard time understanding that we were checking out but returning 3 days later for another 2 nights. Language wasn't the problem, they just seemed to have a concept problem with anything other than a straight uncomplicated stay. They also had a problem with the fact there were several of us from one family and we wanted all rooms charged to one credit card so we ended up paying individually.

          Would stay there again just for the location and price.

          TripAdvisor Reviews JW Marriott Hotel Kuala Lumpur

          4.50 of 5 stars Outstanding

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