JW Marriott Houston

5150 Westheimer Road, Houston, Texas, 77056, United States | 4 star hotel
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This 4 star hotel, located in the Great Uptown area of Houston, is near The Galleria, Water Wall, Polar Ice Galleria, and Williams Tower.
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    TravelPod Member ReviewsJW Marriott Houston

    Reviewed by brian.day

    Its a Marriott

    Reviewed Jun 7, 2013
    by (10 reviews) Minnetonka , United States Flag of United States

    It's a Marriott ..........................................................................

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews JW Marriott Houston

    Unlike any Marriott Hotels in the country!!


    Very impersonal front desk clerk on afternoon shift. Lacked the warmth and welcome you feel in Marriott and Four Seasons.

    Restaurants staff were great. Lady at Concierge very helpful. Front desk staff on evening shift and supervisor/manager on evening and overnight shift are incompetent. Despite repeated reminders and calls, they still cannot deliver what is requested by guests but keep promising and assuring s/he will take care of guest request! No communication at all......between shifts and departments.

    Got stuck in elevator for 1 hour 45 minutes...... had to keep calling front desk from my cell phone number four times!! Staff and manager showed no sense of urgency!! Could hear radio transmission of front desk clerk calling maintenace staff with no success! For 1 hour hotel staff assumed that I was out of elevator because they did not hear from me for a while!! The emergency phone inside the elevator did NOT work! Elevator made weird sporadic noise with horizontal and vertical shake!

    No hotel staff ever called to inquire about my concern, safety or well being. Flew back home next day and wrote a letter to the General Manager to shed a light on overall service and facility/equipment malfunction. To my dismay, I have NOT heard from anybody from JW Marriott Houston. Apalling customer service, uncaring management style and no follow-ups at all. I did NOT expect any compensation but DID expect a courtesy call and an apology. I pray and hope that children, senior citizens and folks with medical conditions do NOT get stuck in elevator at JW Marriott Houston where help, care and sense of urgency does not exist.

    Great Deal! Family Loved It


    Family spent two nights at New Years to go shopping at Galleria

    and attend Houston Texans Football game. Since the kids are

    almost grown, we had three rooms. While the hotel itself is a bit

    older and perhaps not up to the latest glitz factor, our package

    deal was an incredible value. Checking the web, we paid $119 per

    room. In this we got:

    - excellent buffet breakfast with wonderful fresh fruit and cooked

    to order items. When they did not have hashbrowns on the buffet

    and out kids wanted them, the staff happily got hashbrowns from

    the kitchen at no extra charge.

    - excellent health club. Unlike most hotels, this hotel has a REAL

    health club, gym quality treadmills, free weights, jacuzzi, steam,

    sauna. Wonderful.

    - $50 Macy's gift certificate for each room.

    They did actually charge us $14 for parking for two nights which

    was supposed to be free, but I didn't quibble. Overal we were


    JW Marriott does not respect privacy!


    I have been a business traveler for more than nine years and wanted to post an experience I had recently at the JW Marriott in Houston, Texas. Apparently, the JW Marriott does not consider personal privacy to be a priority. I had requested a wake up call, and in response someone broke into my room (past the security bolt I had engaged) and saw me completely naked. When I spoke to the General Manager, he explained that he had actually authorized the break-in because I had not picked up the phone for the wake up call. In my experience, the wake up call is typically automated; and even if not, it typically ceases to ring after 3 or 4 times. I was in the shower and busy getting ready for the day when someone broke into my room without even so much as announcing them self or their intention. For all I knew, someone off the street was breaking into my room. But when I learned from the General Manager that this break-in was actually authorized, I was (and continue to be) appalled beyond explanation. The General Manager provided a weak excuse that this was in my best interest as I may have suffered a seizure or some such thing. To me, the fact that someone does not pick up what is typically an automated wake up call is hardly reason to jump to the most outlandish conclusion that something drastic is occurring with the guest in the room. If the JW Marriott wishes to practice such an inappropriate policy, I believe other travelers should be aware.

    Good location, excellent staff


    The JW is conveniently located across from the Galleria in Houston, as well as 610-handy for excursions away from shopping. The staff in the entire property were attentive and pleasant, particularly in the restaurant.

    The rooms are in need of a rehab, as noted by other contributors, which is currently in progress. The furniture and fixtures are dated...finding an electrical outlet to charge more than one cell phone and use the iron at the same time was a challenge! The room was extremely stuffy, and no amount of A/C helped. Look for packages like the 2 for breakfast.

    Overall, a decent property with a some opportunities to improve, which is already underway.

    Will only stay in a marriott if nothing else available


    I took my daughter on a cruise for her 21st b-day out of Galveston and we stayed at the JW the night before the cruise. Our stay was so awful I will only stay on a marriott if there is nothing else available.

    We had to drive around the block several times to enter the hotel and finally entered thru the exit as they had the entrance blocked.

    At check in we were notified that the double-double that we booked and had confirmation on, was unavailable and that marriott does not gaurantee room types. The desk clerk was not very plesant, however did offer us an upgrade to the consierge/club level w/ a king bed. Our room was very nice however I am wondering where "Beaumont - 9/16" stayed as we did not have a TV in our dressing/bath area. We did have a very nice bell man who was very informative. Although he mentioned nothing about the club level. As he was leaving I asked "we were upgraded to club level...is this club level..where is the lounge"... He replyed..."these are the club rooms but the lounge and services are not offered on the weekends"......so in reality we were offered an upgrade that did not exist.

    After I had checked out and the car was loaded and we were driving away...they stopped me to come back as they had negligted to charge me the $24 for parking for my 18hr stay...so back into the hotel and to the front desk........as this point I was furious and just never wanted to see the marriott name again.

    We are headed back to Houston in 2 wks .....we are going to try the OMni.....

    Beautiful Hotel, Wonderful Service


    The JW Marriott is conveniently located across the street from the Galleria Mall in Uptown Houston. It offers a free shuttle to and from the mall. The hotel is beautiful, the beds are comfortable, and it offers upscale amenties. There is even a second small tv and telephone for the bathrooms. The staff is so wonderful and makes you feel like royalty. It is definitely worth the money.

    Great Location, But Desperately In Need Of Renovation!


    After reading all the reviews of for the hotel on this website, I had high expectations, but unfortunately they were not met. The hotel is in a great location with the Galleria mall just across the street, but the hotel rooms are quite outdated and had extensive wear (dirty walls, air conditioner vents, carpet, etc.).

    There are 2 Marriotts in the area. This one has a better location, but the other is in better shape overall. I travel a lot with business and it was always my understanding that the JW Marriott's are a step above the regular Marriott hotels, but unfortunately it's not true here.

    An excellent Hotel. Elegent.


    Mt wife and I had a most enjoyable 4th of July vacation at this hotel. We were placed in the"Tower", 19th floor, with use of the spa, pool, and other amenities. The staff were receptive to our needs, extremely professional in their decorum and presentation, and always presented a aire of confidence. The room was large and elegently furnished. The king bed was super comfortable with large fluffy pillows. The towels were top quality and very soft. Absolutely no noise from the hallways and the view of the Galleria and the surrounding area from the window was awsome. Self-parking was only $14 and quite a bargin. The restaurant was extremely good. The waite-staff was always there to keep the glasses full. This is a big plus! We highly recommend this hotel to any and all. You will not be disappointed.

    Kids loved the indoor/outdoor pool!


    we enjoyed the rooms and the staff, but the best part was the pool and the price!

    Great place to stay; terrible employees


    The location is great; just walk across the street to the Galleria. Down the stret, great nightclubs for 30/45 somethings. The rooms are clean, fairly large. Nice health club w/ large weight room. Not much so far as dining and dancing in the hotel. The Concierge and the front desk help were terrible! At one point we stood at the Concierge desk for several minutes while the Concierge talked on the phone. It sounded like a personal call at that! Email me for more info.I'd say it's a 4.5 to 5.

    TripAdvisor Reviews JW Marriott Houston

    4.00 of 5 stars Excellent

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