JW Marriott Hotel Buckhead Atlanta
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My experience at J.W. Marriott started as a pleasant experience and has ended as a customer service nightmare that I have only previously read about online. I traveled to Atlanta in a vehicle that I had just purchased 3 weeks prior and had 1,500 miles on it as I pulled into the hotel. I was excited about my trip as I had custom ordered this vehicle …
The Delta Club Room on concourse F looks about like all the other Club Rooms around the country. But it is surprisingly empty. Guess few people are heading out on international flights on a Friday night. We figure that the trip will go very smoothly from now on. Our snafus were all front-loaded, starting with the ...
... team on the account management side of the company. Account management, to use Kathy's words, is BCD's "front line" with the customer. The people working in the department are responsible for direct, day-to-day contact with the likes of Siemens, the Home Depot, Emory and every other client. Also present from Kathy's team were:
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I still need to get used to the traffic here. And the absence of roundabouts. There are so many intersections in my neighbourhood that should really be converted to "traffic circles." The seemingly endless number of lanes are quite daunting for someone used to the narrow roads of Maine and Switzerland.
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... and Development at BCD Travel and Jay Rhodes, Senior Director, Learning and Development at BCD Travel. These two gentlemen are the ones who selected me to be a part of this amazing program! We talked over breakfast about the first two cities that we visited and all that we have learned so far.
At lunch we had the opportunity to sit down with Chicka and Jay and were joined by Hunter ...
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TravelPod Member ReviewsJW Marriott Hotel Buckhead Atlanta
My experience at J.W. Marriott started as a pleasant experience and has ended as a customer service nightmare that I have only previously read about online. I traveled to Atlanta in a vehicle that I had just purchased 3 weeks prior and had 1,500 miles on it as I pulled into the hotel. I was excited about my trip as I had custom ordered this vehicle after just selling my previous car that was 10 years old and had 250,000 miles on it. I had waited 6 weeks to receive my custom order and was excited about my first road trip in my first new car. Against my better judgment, I decided to valet my vehicle the first night of my stay. The next morning as I entered my vehicle, I noticed a large, blue ink stain in the middle of my light colored seat as well as the lumbar section that was obviously made by a careless valet. I stayed somewhat calm initially as everyone that I spoke with promised to "take care of it". I later found out that my definition of "take care of it" differed from theirs. After returning home, I called to discuss the incident as well as the valet charge (yes - they actually charged me!). After not returning my phone calls for 4 days, they told me to take it to my dealer (an hour from my home) and send them the bill. I called the dealer and they said all they could do is use hairspray, which I decided to try. Fortunately, I was able to remove the ink stain, but the hairspray discolored the seat and left what appeared to be a permanent wet spot on the seat as well as deteriorated the leather. I called back and informed them that I would like to have the seat recovered. After a total of 5 weeks dealing with them, they denied my claim and offered to have my car cleaned. Wow....how generous of them.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews JW Marriott Hotel Buckhead Atlanta
Very nice but disappointed in the front desk check in service
We spent the weekend Of September 17-19th. The location was great and the hotel beautiful. I was disappointed in the gentleman behind the counter who treated my family and others in our party like we weren't worthy of staying there. We were well dressed and happen to all be very educated with good jobs and I felt throughout the entire check in process that we were being treated like we didn't belong. Maybe because we paid in Cash? Surely because we choose to be debt free and not used credit cards we wouldn't be looked down upon? Or would we?
Stayed on the 23rd floor in July for B-day celebration. Front desk sent up choc. covered strawberries drizzled w/choc. fresh fruit and drinks on a beautiful cart w/fresh flowers no-charge. Room & b/room beautifully decorated w/ great view of Atlanta. Bellman excellent, beautifully designed indoor pool - clean. Access to Lenox Mall conv. and safe. Conciere level bfast. was child friendly and very tasty. Starbucks in the lobby was excellent. Hotel and staff were incredible.
I stayed at the JW Marriott February 27 and 28, 2004. I had a room at the concierge level on the 25th floor. The room was huge, luxurious and worth every penny. The concierge lounge offered breakfast, snacks and drinks which were included in the price of the room. The room service was wonderful. One thing that really made a difference was the beautiful floral tablecloths they had on the cart. I know it may be a small thing, but it was a beautiful touch. The staff was friendly. The location was great (walkway to mall from inside hotel) - and the best part, they had a Starbucks in the lobby!!! For those willing to pay for luxury, this is the place to go.
Stayed at the JW to do my Christmas shopping. Location of this hotel is great as it is connected to the Lenox Mall. The MARTA station is also across the street which provides convinient transfers to downtown. At check in, I was told that they don't have a non-smoking king room available but could put me in a double room. I took that room without hesitation. The room was on the 21st floor, with a great view the skyline of downtown Atlanta. Tried to use the in-room internet but went off-line while I was using it. I call the front desk and later a person who is in charge with the in-room system called me and said I could use their internet facilities in the business center at no additional cost.
Room service was not bad; too pricy. Bathroom is spacious and marbled.
Love my weekend getaways at the JW!
My husband and I have stayed at JW Marriott several times for an overnight getaway. We love it!We just celebrated our 20th anniversary and stayed overnight. My husband just mentioned to the gentleman checking us in that it was our 20th and when we got back from an afternoon of shopping, there was a bottle of wine and chocolate covered strawberries waiting for us! We were so surprised....we always get great service there. We have stayed when they were remodeling and that was not as special as normally...but we still love it. The rooms are spacious and it is so easy to walk through the lobby to Lenox Sq mall...you don't even have to go outside. Will stay there again!
We spent a weekend here, and it was great. The hotel has a luxurious feel that exceeds most hotels. The pool and spa areas are exceptional.
The hotel is next door to Lenox Mall, the largest mall in the SE United States, across the street from Marta, and within 5 blocks of Phipps Plaza, an upscale mall with Neimen, Lord/Taylor etc. We got a great weekend rate online. This was a great experience!
Not for Non-smokers
We arrived between 1:30pm and 2:00pm ( check-in time is 4:00pm). We are told that a non-smoking room was not guaranteed but that we could have an ozone machine placed in our room. I agreed to that. at about 3:00 pm, I inquired about the ozone machine and was told it was on it way to our room. At @4:30 I called again to be told that they were running short of ozone machines but they would get one to us. At @6:55pm I was told it would be there in one hour. At 8:00, I was rather adamant about the situation and was told one would be delivered within 10 minutes. We received the ozone machine @8:15 pm. At @10:20 pm, we received a knock at the door to inform us that we had to give up the machine. We were ONLY to have it for one hour and it had been two. I gave the machine to the service attendant and immediately called the front desk. They told me that we had to share the machines and they would try to get one for us in about one hour. We never received an ozone machine that night.
The next morning I called and inquired how we could "rate" an ozone machine that would stay with us during the night. The attendant told me she would see if she could get one for us. WE NEVER RECEIVED AN OZONE MACHINE. Our nose and eyes water during our stay and at night our throats and nasal passaged burned. Everything we own smells like smoke.
I was thoroughly disappointed in JWMarriotts service.
A fine property as previous posters have indicated. Close to every attraction yet once in the hotel a calm exists. Rooms are very well appointed and are above the normal Marroitt standards. Procured this hotel using Priceline and only paid 68.00. A steal for this level of lodging.
The JW Marriott is a class act in Atlanta's classiest neighborhood.
The elegant lobby has a traditional southern look, with dark woods and provincial looking furniture. The dark woods are also present in the bedrooms, specifically in the high-quality workdesks and ample furniture in the room. The beds are ultra comfy, and just about everything you need is in the room.
The marble bathrooms are large with deluxe soaps, shampoos and lotion. Bathrobes and lots of big, fluffy towels are included.
The hotel has a great location, right in Buckhead. It's attached to the nice Lenox Square shopping center and close to the even nicer Phipps Plaza shopping center. There are lots of dining choices in the area too. The hotel's drivers will shuttle you around the area.
Also, its across the street from the Lenox MARTA subway station, offering quick access to midtown, downtown or Hartsfield Airport.
JW - a worthy choice
Marriott has several different lines of hotels, and it's small "JW Marriott" line is about providing upscale accommodations with the business traveler in mind.
I took advantage of the JW's reduced weekend rates on a recent leisure trip to Atlanta, and this is what I found:
The JW Marriott/Buckhead is well located as any hotel in Buckhead, an area a few miles north of downtown Atlanta, known for its nightlife, but also a sprawling business center. Despite the sprawl, JW is located right next to the "Lenox" MARTA station, although the upscale business traveller might not prefer to use Atlanta's public transit system of monorails and buses.
The smart-looking, 25 story hotel is also connected to the Lenox Mall - a large upscale shopping center, and there are tons of dining and shopping opportunities within walking distance.
The lobby and public areas of the hotel are quite nice, if a little bit compact. There's a coffee shop with a breakfast area, a nice lounge, meeting/convention facilities, a rather perfunctory gym/pool/hot tub setup.
The rooms are quite nice as well, with upscale dark wood furnishings including an armoire, large tv, very comfy bed, desk, internet access through the TV and for portable devices, mini-bar, bathrobe, and marbly bathroom. Just over 1/2 the rooms face downtown Atlanta, which emerges from a sea of green trees (Atlanta is one of the greenest metro areas I've ever seen). "Deluxe" rooms are one step above standard "Luxury" rooms, with 50 extra sq. feet (in the form of an extra 'wedge' of room at the windows) and a loveseat.
Service at this hotel is refreshingly solid. The people are quite friendly, although people seem to be friendlier in general here. I requested a high floor, and I got the highest. I also got my king bed even though none were available at the time I made my reservation. Perhaps it being the weekend at a business hotel had something to do with it, but it also showed that the staff paid close attention to my requests, even when they were not face-to-face.
Overall - an excellent choice whether travelling for business or pleasure.