JW Marriott Hotel Buckhead Atlanta

Address: 3300 Lenox Rd NE, Atlanta, Georgia, 30326-1333, United States | 5 star hotel
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This 5 star hotel, located on 3300 Lenox Rd NE, Atlanta, is near Phipps Plaza, DASS Salon / Spa, Filene's Basement, and Dobel Salon and Spa.
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          • Wireless internet connection in public areas
          • High-speed internet in room (surcharge)
          • High-speed internet in room

          TravelPod Member ReviewsIbis Quiberon Thalassa

          Reviewed by jwmarriottguest

          My experience at JW Marriott Hotel Buckhead Atlanta

          Reviewed Oct 18, 2013
          by (1 review) , United States Flag of United States

          My experience at J.W. Marriott started as a pleasant experience and has ended as a customer service nightmare that I have only previously read about online. I traveled to Atlanta in a vehicle that I had just purchased 3 weeks prior and had 1,500 miles on it as I pulled into the hotel. I was excited about my trip as I had custom ordered this vehicle after just selling my previous car that was 10 years old and had 250,000 miles on it. I had waited 6 weeks to receive my custom order and was excited about my first road trip in my first new car. Against my better judgment, I decided to valet my vehicle the first night of my stay. The next morning as I entered my vehicle, I noticed a large, blue ink stain in the middle of my light colored seat as well as the lumbar section that was obviously made by a careless valet. I stayed somewhat calm initially as everyone that I spoke with promised to "take care of it". I later found out that my definition of "take care of it" differed from theirs. After returning home, I called to discuss the incident as well as the valet charge (yes - they actually charged me!). After not returning my phone calls for 4 days, they told me to take it to my dealer (an hour from my home) and send them the bill. I called the dealer and they said all they could do is use hairspray, which I decided to try. Fortunately, I was able to remove the ink stain, but the hairspray discolored the seat and left what appeared to be a permanent wet spot on the seat as well as deteriorated the leather. I called back and informed them that I would like to have the seat recovered. After a total of 5 weeks dealing with them, they denied my claim and offered to have my car cleaned. Wow....how generous of them.

          Ink stain from Valet
          Buckhead Georgia, United States
          JW Marriott Ink stain from valet
          Buckhead Georgia, United States

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          TripAdvisor Reviews Ibis Quiberon Thalassa

          4.00 of 5 stars Excellent

          Travel Blogs from Atlanta

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          1 comment, 14 photos

          Today is the last day of the Conference and our last full day in Atlanta. Drive to Orlando tomorrow to join the cruise on the 11th. I left the hotel early and caught the shuttle bus to the Martin Luther King Jnr Historic site. It included the Ebeneza Baptist Church that his father and he were ministers. The church was the centre of his civil rights work. His wife, after his assassination, took over and continued his amazing work for peace ...

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          ... the blacks were using an illegal bus service. Anyone insuring these private busses would be out of the insurance business. King organized insurance for these buses. It is because of this event in history that King became known as the Civil Rights leader. The boycott lasted 381 days after the Supreme court ended segregation on public transportation.
          King had a gift of bringing people together and influencing them even if it wasn't in their nature to ...

          Traveler Photos Ibis Quiberon Thalassa

          Ink stain from Valet
          Buckhead Georgia, United States
          JW Marriott Ink stain from valet
          Buckhead Georgia, United States