JW Marriott Hotel Buckhead Atlanta

3300 Lenox Rd, Atlanta, Georgia, 30326, United States | 5 star hotel
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Travel Blogs from Atlanta

JW Marriott Atlanta Buckhead experience...

A travel blog entry by jwmarriottguest

2

My experience at J.W. Marriott started as a pleasant experience and has ended as a customer service nightmare that I have only previously read about online. I traveled to Atlanta in a vehicle that I had just purchased 3 weeks prior and had 1,500 miles on it as I pulled into the hotel. I was excited about my trip as I had custom ordered this vehicle …

Atlanta Business Trip March 2013

A travel blog entry by whang

25

This was mainly a business trip to Atlanta to create the Returns Process for my job at Samsung.

And we are off!

A travel blog entry by foley1617

2
2

... delays. Missing a connection in ATL would be catastrophic!! We are on ATL to JFK now and should arrive right on time if not earlier. Everyone is traveling well together (so far!!). Here's a pic of us on the way to the airport this morning. A big thank you to Delaney Stoner for driving us in her moms expedition, to fit all our luggage, to the ...

Learning at the BCD Headquaters

A travel blog entry by meganmulray

1

... tool is needed to help the business traveler. For our project, we came up with the idea of creating an expense management app that can automatically itemize expenses and create expense reports. It was a lot of fun to work with Lindsay and Ana in creating our idea and preparing a presentation of our project.

At lunch we presented our idea to Thad Slaton, VP of Global Marketing & Communications, Mark Majewski, Senior VP for Strategic Operations, ...

Boston

A travel blog entry by havingfun

6

We have arrived in Boston and walked a 1/2 mile to our next terminal. We are all sitting and waiting now for the last portion of the flight to London. On our last flight for awhile. First time on Virgin Airlines! Already hearing the British accent on the flight ...

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Location

This 5 star hotel, located in the Buckhead/Lenox Square area of Atlanta, is near Phipps Plaza, DASS Salon / Spa, Filene's Basement, and Dobel Salon and Spa.
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    TravelPod Member ReviewsJW Marriott Hotel Buckhead Atlanta

    Reviewed by jwmarriottguest

    My experience at JW Marriott Hotel Buckhead Atlanta

    Reviewed Oct 18, 2013
    by (1 review) , United States Flag of United States

    My experience at J.W. Marriott started as a pleasant experience and has ended as a customer service nightmare that I have only previously read about online. I traveled to Atlanta in a vehicle that I had just purchased 3 weeks prior and had 1,500 miles on it as I pulled into the hotel. I was excited about my trip as I had custom ordered this vehicle after just selling my previous car that was 10 years old and had 250,000 miles on it. I had waited 6 weeks to receive my custom order and was excited about my first road trip in my first new car. Against my better judgment, I decided to valet my vehicle the first night of my stay. The next morning as I entered my vehicle, I noticed a large, blue ink stain in the middle of my light colored seat as well as the lumbar section that was obviously made by a careless valet. I stayed somewhat calm initially as everyone that I spoke with promised to "take care of it". I later found out that my definition of "take care of it" differed from theirs. After returning home, I called to discuss the incident as well as the valet charge (yes - they actually charged me!). After not returning my phone calls for 4 days, they told me to take it to my dealer (an hour from my home) and send them the bill. I called the dealer and they said all they could do is use hairspray, which I decided to try. Fortunately, I was able to remove the ink stain, but the hairspray discolored the seat and left what appeared to be a permanent wet spot on the seat as well as deteriorated the leather. I called back and informed them that I would like to have the seat recovered. After a total of 5 weeks dealing with them, they denied my claim and offered to have my car cleaned. Wow....how generous of them.

    Ink stain from Valet
    Buckhead Georgia, United States
    JW Marriott Ink stain from valet
    Buckhead Georgia, United States

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews JW Marriott Hotel Buckhead Atlanta

    Very nice but disappointed in the front desk check in service

    from

    We spent the weekend Of September 17-19th. The location was great and the hotel beautiful. I was disappointed in the gentleman behind the counter who treated my family and others in our party like we weren't worthy of staying there. We were well dressed and happen to all be very educated with good jobs and I felt throughout the entire check in process that we were being treated like we didn't belong. Maybe because we paid in Cash? Surely because we choose to be debt free and not used credit cards we wouldn't be looked down upon? Or would we?

    Wonderful Weekend

    from

    Stayed on the 23rd floor in July for B-day celebration. Front desk sent up choc. covered strawberries drizzled w/choc. fresh fruit and drinks on a beautiful cart w/fresh flowers no-charge. Room & b/room beautifully decorated w/ great view of Atlanta. Bellman excellent, beautifully designed indoor pool - clean. Access to Lenox Mall conv. and safe. Conciere level bfast. was child friendly and very tasty. Starbucks in the lobby was excellent. Hotel and staff were incredible.

    Fabulous

    from

    I stayed at the JW Marriott February 27 and 28, 2004. I had a room at the concierge level on the 25th floor. The room was huge, luxurious and worth every penny. The concierge lounge offered breakfast, snacks and drinks which were included in the price of the room. The room service was wonderful. One thing that really made a difference was the beautiful floral tablecloths they had on the cart. I know it may be a small thing, but it was a beautiful touch. The staff was friendly. The location was great (walkway to mall from inside hotel) - and the best part, they had a Starbucks in the lobby!!! For those willing to pay for luxury, this is the place to go.

    Convenient location

    from

    Stayed at the JW to do my Christmas shopping. Location of this hotel is great as it is connected to the Lenox Mall. The MARTA station is also across the street which provides convinient transfers to downtown. At check in, I was told that they don't have a non-smoking king room available but could put me in a double room. I took that room without hesitation. The room was on the 21st floor, with a great view the skyline of downtown Atlanta. Tried to use the in-room internet but went off-line while I was using it. I call the front desk and later a person who is in charge with the in-room system called me and said I could use their internet facilities in the business center at no additional cost.

    Room service was not bad; too pricy. Bathroom is spacious and marbled.

    Love my weekend getaways at the JW!

    from

    My husband and I have stayed at JW Marriott several times for an overnight getaway. We love it!We just celebrated our 20th anniversary and stayed overnight. My husband just mentioned to the gentleman checking us in that it was our 20th and when we got back from an afternoon of shopping, there was a bottle of wine and chocolate covered strawberries waiting for us! We were so surprised....we always get great service there. We have stayed when they were remodeling and that was not as special as normally...but we still love it. The rooms are spacious and it is so easy to walk through the lobby to Lenox Sq mall...you don't even have to go outside. Will stay there again!

    Elegant

    from

    We spent a weekend here, and it was great. The hotel has a luxurious feel that exceeds most hotels. The pool and spa areas are exceptional.

    The hotel is next door to Lenox Mall, the largest mall in the SE United States, across the street from Marta, and within 5 blocks of Phipps Plaza, an upscale mall with Neimen, Lord/Taylor etc. We got a great weekend rate online. This was a great experience!

    Not for Non-smokers

    from

    We arrived between 1:30pm and 2:00pm ( check-in time is 4:00pm). We are told that a non-smoking room was not guaranteed but that we could have an ozone machine placed in our room. I agreed to that. at about 3:00 pm, I inquired about the ozone machine and was told it was on it way to our room. At @4:30 I called again to be told that they were running short of ozone machines but they would get one to us. At @6:55pm I was told it would be there in one hour. At 8:00, I was rather adamant about the situation and was told one would be delivered within 10 minutes. We received the ozone machine @8:15 pm. At @10:20 pm, we received a knock at the door to inform us that we had to give up the machine. We were ONLY to have it for one hour and it had been two. I gave the machine to the service attendant and immediately called the front desk. They told me that we had to share the machines and they would try to get one for us in about one hour. We never received an ozone machine that night.

    Understated Elegance

    from

    A fine property as previous posters have indicated. Close to every attraction yet once in the hotel a calm exists. Rooms are very well appointed and are above the normal Marroitt standards. Procured this hotel using Priceline and only paid 68.00. A steal for this level of lodging.

    First-rate marriott

    from

    The JW Marriott is a class act in Atlanta's classiest neighborhood.

    JW - a worthy choice

    from

    Marriott has several different lines of hotels, and it's small "JW Marriott" line is about providing upscale accommodations with the business traveler in mind.

    TripAdvisor Reviews JW Marriott Hotel Buckhead Atlanta

    4.00 of 5 stars Excellent

    Traveler Photos JW Marriott Hotel Buckhead Atlanta

    Ink stain from Valet
    Buckhead Georgia, United States
    JW Marriott Ink stain from valet
    Buckhead Georgia, United States