Park Inn by Radisson Cardiff City Centre

Address: Mary Ann Street, Cardiff, Southern Wales, Wales, CF10 2JH, United Kingdom | 4 star hotel
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This 4 star hotel, located in the City Centre area of Cardiff, is near Millennium Stadium, St. David's Hall, St. David's Hall Galleries, and St. David's Cathedral.
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          TravelPod Member ReviewsPark Inn by Radisson Cardiff City Centre

          Reviewed by shelina

          Not bad!

          Reviewed Mar 30, 2013
          by (1 review) , Canada Flag of Canada

          An older hotel but decent stay.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Park Inn by Radisson Cardiff City Centre



          when we arrived at the hotel their car park was full,when we went to the restaurant we were told by other customers expect a long wait,20 minutes later we had not been served so we left,our bedroom was grubby and we could hear the man in the next room,we paid 90 for one night and was told in the morning this did not inclued breakfast,terrible hotel

          Super City Center Hotel


          Stayed here for the first time on 28th Jan, I usually stay at one of the 5 star hotels in the city but decided to give this a go. I deal with many hotels as part of my job but was not familiar with this one.

          Excellent location for shopping and evening entertainment in the city. My room on 3rd floor had recently been refurbed and was gorgeous. I would definitely stay there again without hesitation.

          I have used this hotel since for business and my guests where extremely happy with the hotel as a whole.

          Seen better days I'm afraid


          I have stayed at Jurys several times over the years, and I must say it has gone down the nick quite a bit. Last time I stayed there, the service was certainly not one would expect from a 4* hotel: poor food, impatient staff, poor service. The hoot of the day was when a number of our party complained that the showers were cold, only to hear the incredible explanation that "Well, the trouble is that there are a lot of Americans staying and they all take showers at the same time" Laugh? I nearly wet myself! This is a 4* hotel? So if you are thinking of staying please do try to organise a rota for the morning shower.

          Nice hotel


          I stayed in this hotel for three nights in November and certainly enjoyed my stay. The room was clean and comfortable. The staff were all very friendly. Room service was good and was provided with a smile. We had prebooked a cotbed which was promptly delivered on our arrival.

          I had the breakfast buffet each morning which was of a good standard. There was certainly alot of choice. The only downfall was having to ask for our tea a couple of times before getting it but then even the best hotels can't deliver perfect service all the time.

          So if you have already booked your stay and then gone on to read some of the negative views (as I did prior to going) then you should be pleasantly surprised when you get there.



          After reading the reviews below I was a little worried about what I had booked for myself and my partner.

          From the pictures on the internet I knew that the foyer was going to be impressive, but I was more curious about the room (No. 512)

          To my surprise, I was rather impressed! The rooms were really big and very clean. The bathroom was spotless.

          Breakfast was lovely, with more choice than you really needed!

          I thought I'd write this review because it seems that most people only write them to complain, never to say how good a hotel was. I would definately stay there again and would recommend it to everyone.

          Do not stay here!


          We recently stayed at Jurys for one night, it was the longest night of my life! Everything that could go wrong did! Check in was quick and efficient, but not many smiles from the Receptionists. We then went to the bar and that was the beginning of an onset of problems! It took 25 minutes to place an order at the bar, I think it was the bar mans 1st day on the job, or it appeared to be! Not very efficient, or friendly. To be fair, the food was good. On entering our room, my first impressions were good, it was clean, always a good sign! However, the adjoining door to the next room had not been locked, had we not discovered this, then I hate to think what could've happened. We had requested an executive room, but it appeared to be a standard room that we got.

          Breakfast was appalling! We had requested room service and on opening the door, the waitress complained about the weight of the tray and was not very pleasant to us. The cooked breakfast left a lot to be desired. It was cold, not very appetising and we didn't eat much, if at all.

          Overall, I would not recommend anyone staying at this hotel. For what should've been an enjoyable stayed, was instead placed with frustration with staff, and overall disappointment.

          Shabby and grotty, with arrogant staff.


          I stayed at Jurys on the 27th and the 28th. It did not go well. This is a terrible hotel - it is not 4* standard. I am going to write a letter of complaint to the RAC and the AA who award them there rating.

          The first room I was shown to was 122 this was a family room - very large just for me with a double bed and a single. The room was disgusting, it smelt, it was shabby and dark. The furniture was covered in cigarette burns (I was told later that it was a smoking room - so?). The bathroom smelt very bad - and on entering I discovered that the wooden trim around the door was rotting - hence the smell. The sealents were grubby etc. it was vile. I rang the reception to confirm that they were a 4* hotel as this was not 4* standard - they said it was.

          I was moved to a twin room (215). Which was smaller, had slightly more light a view over Toys r us (rather then the traffic interchange), stains on the carpet, fag burns and tired furniture. The bathroom was a puzzle - the toilet stank. The lid was down and when you lifted it a cloud of putrid smell would rise from the bowl - the smell of rotten eggs pervaded the room. I rang reception and asked them to send housekeeping - as I was going out and the toilet stank. There was no change when I returned. However I couldn't be bothered to change room again.

          By Friday morning the shower had also broken. The hose had perished. Also, don't expect any toiletries as they don't provide them.

          Breakfast was of a poor standard. Poorly cooked and poorly presented. I think you can always tell the quality of the food that you are about to receive by looking at how the butter is presented - if it comes in a dish - you'll be fine. Clearly my heart sank when looking at the little wrapped butter pats on the table. It was an indication of the breakfast - cheap and miserable.

          When checking out I also (like the previous review) brought to the receptionists attention the problems I had faced - she nodded and said but you know this really is very rare. I told her to log on to tripadvisor as they have some terrible reviews. (I wish I had followed their advice and not stayed in this terrible hotel).

          One final point - be careful of the phone charges. The phone policy is not coherent. I was charged 1.50 for connection to a freephone number. When I complained it was clear reception staff had no idea what they were talking about. The head receptionist became very rude and said 'I HAD to pay it.' Actually you don't if you dispute something they can pursue you for payment - it's a civil matter - but you don't have to pay until the matter has been resolved. I spoke to her manager and when I outlined all the problems and explained that I was writing to the Head office, the hotel manager and the RAC and AA to suggest there star rating be lowered - she removed the 4.50 (big deal - most other 4* + 5* hotels would have done this without the very public dialogue at the desk).

          DO NOT STAY IN THIS HOTEL. I paid 67 p/n B&B. Clearly the prices they are charging are insane. Stay at the BIG SLEEP (45 p/n B&B) across the road its basic - but it's clean, tidy and it doesn't smell.

          Do not stay here!


          We stayed here from 21-23 May 2004 as we were in Cardiff for the FA Cup Final. When we booked we were told that we could only book for a two night stay (we only really wanted one night) and that the room rate would be 530! Reluctantly we booked a family room for myself, my wife and our 16 year old daughter. On checking in, we found that the people checking in in front of us had booked one night only and had paid 160 per night (as opposed to our 265!) When I questioned this I was told that the policy had changed part way through the booking period. Next we were shown to the worst, dirtiest and shabbiest hotel room I have ever encountered. The third bed we had been promised was a dirty sofa bed and the double bed in the room appeared to fold up into wall! Staff admitted that it "wasn't the best room" and "upgraded" us to a small double. They then produced the most ridiculous rollaway bed for our daughter (it was carried into the room under the arm of a tiny Thai chambermaid) which I wouldn't have allowed our dog to sleep on. Eventually, after many complaints we were given a full size single bed which just about squeezed into the room, leaving us no room at all to move about. None of the advertised benefits of the "executive" room were made available to us (fruit, turndown, bathrobes etc) so it was obvious that we had been given this room under sufferance. Incidentally, this room was also dirty and the bathroom smelt stale and unclean. We opted to eat in the hotel since Cardiff was very busy with football fans. Big mistake! We sat down to be told that they were not offering the A La Carte menu that evening as they were so busy - there were two tables occupied at the time, ours and another table of three. Again, after we complained that we hadn't been told this when we booked the table, they relented and allowed us to order from the A La Carte menu. I wish they hadn't. The meal was appalling. Breakfast the next day was not much better. The next night we took food in to our room rather than risk another meal in the restaurant. The staff tried their best but were agreeing with us in all our complaints! How this hotel has a four star rating is beyond me. It seems that whilst football finals are held in this city, Jurys Hotel will get away with profiteering. Do not allow yourselves to be conned.

          Dissapointed by the jurys


          Having seen the pictures on the internet, we were really dissapointed with the hotel. The public rooms are fine but the actual rooms are in need of a real over hall to bring them to the same level of other 4* hotels. The bathroom was particuarly bad. I stay in a lot of 4* hotel in various parts of the world and this was deffinately not up to scratch.

          What you expect


          having recently stayed at this hotel Sept 2003. i felt the 4 star rating given to this hotel was slightly to high as in order to get 4 star quality in your room you have to pay for all the things you have come to expect i.e. the rooms are small and they are basic and you have to ask for an expensive up grade to get things like shampoo, mini bar,etc so i felt i got 2 star quality at 4 star prices

          TripAdvisor Reviews Park Inn by Radisson Cardiff City Centre

          3.50 of 5 stars Very Good

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