Jumeirah Carlton Tower
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Jumeirah Carlton Tower London
A real treat
We won a prize of dinner in the Rib Room and Oyster Bar and decided to combine this with an overnight stay to celebrate my birthday (I have a husband who spoils me). We were impressed with the speed of reception - our bags were taken from us as we walked through the doors and within 5 minutes we were in a fabulous room on the 10th floor with a great view of London - though my husband was less thrilled with the view of Harrods which he knew he was going to have to visit for the sales...
A superb dinner was served to us (thank heavens for the voucher as the cost would have been way beyond our normal budget) and as others have said, it's great to have the turn-down service which included fresh towels, chocolate biscuits and mineral water, and we loved the bath robes and the bath towels which were thick and luxurious, as so many hotels seem to think that a small skimpy towel will do for their guests (maybe they want to discourage us from using the bath??). Toiletries were also of a good quality.
Our room rate included the full English breakfast - which is served until 11.00am so that we were able to enjoy this late in the morning. A fantastic buffet, beautifully displayed, with a huge variety of juices, fresh fruit, breads, patisserie, fish, meats and cheeses. Hot food is cooked to order and there was an unlimited supply of tea and coffee.
We were really impressed with the swimming pool - large and in an area which lends itself to relaxation. The gym is on the ninth floor, where there is also a panoramic lounge for those who want to relax after their workout (or in my case, to relax and skip the workout).
Service throughout our stay was faultless and we'll be back when the budget permits. Thoroughly recommended.
Best place to stay and great location
On Dec. 1st -Dec. 4th, I took my first trip to London and stayed at the Carlton Hotel. Although my boyfriend accompanied me on this trip, he had many times stayed at the Carlton Towers Hotel on many of his business trips (like a second home). When we arrived at the hotel, I was very impressed with the attentive and friendly service from the staff which handled our heavy luggage right away. At check-in, the receptionist was very friendly but we arrived two hours early and had to wait until the room was ready at 10am. So we headed toward the comfortable sitting area where we had coffee and light breakfast. I noticed that the décor of the hotel had this relaxing, attractive, and calm ambience and the wait service was excellent in setting this mood. When our room was ready by 10am, we were escorted to our hotel room which was a wonderful surprise. It was not your typical boring hotel room and just the right size. In our room were a small desk, internet access, resting chair, TV, Bose radio, and the most comfortable bed ever! Oh, the room also had details items like an umbrella because it rains a lot in London, laundry and dry cleaning service, slippers, lint brush, London city guide, and a blow dyer. The room had all the basic and useful amenities which add a nice touch to the Hotel. Don't refuse the nightly room service called "turning down" the bed...this is an extra pampering service. I recommend taking advantage on room service when dinning privately in your room. The room menu has plenty to choose from...the all day breakfast was YUM!
Funny story: Don't be surprised that one day one of the elevators is out of service. Let me share my true stor...after attempting to figure out where to eat one night, my boyfriend and I decided to eat at the restaurant at the hotel. Well let just say we missed our opportunity by 11pm which the time the restaurant closed because we both got trapped in the elevator for 30 minutes due to a technical problem. The fire brigade finally rescued us and the manager was very apologetic. That night the manager was so wonderful he set up a reservation to this fabulous Italian restaurant "Scalini" and paid for the taxi to go there. When we returned from our awesome dinner, what awaits us in our room was a very expensive champagne bottle.....Very Cool!!!! Anyway, we are not ones to make a stink about the elevator incident and thought it was the exciting thing that happen to us on our trip. But it inconvenience the guests at the hotel that only one elevator out of 3 was working. Overall, it wasn't the end of the world and the hotel is still fabulous. Also, the hotel is in a great walking distance to all the shopping: Harrods, Harvey Nichols, Sloane street, Knightsbridge area, Victoria and Albert museum and Natural history Museum. I totally recommend the Carlton Towers. For my next visit I will stay at this hotel when my boyfriend has to take another business trip. We had a fun time! Oh yes, Great for business stay!
OK, so reading the reviews here on line I was sceptical about the Carlton Tower (or Jumeirah Carlton Tower as it is now called) but couldn't really find anything else available (busy week apparently)..
I checked out their website and found that it's the same company as the Burj in Dubai so figured that it couldn't be that bad.
I booked direct at the hotel after a few hiccups with the website and from that moment on was made to feel like I was the only guest they had to worry about. The reservationist (Ana) was delightful and booked us into a Deluxe King Room (well worth the additional few pounds) and confirmed within a few hours.
We arrived at the hotel to be greeted by warm, friendly, approachable staff... the harpist was playing and there was a great atmosphere- lively but not overcroweded (and yes the hotel was busy) but the team really took the time to ensure that I settled into my room. I was actually offered one of two rooms (I had noted others comments about the new rooms) and simply had to have the refurbished room.. far from being cold as I expected it was really nice..
My partner is a real keep fit fan and really loved the gym and pool - whilst I sat in the 'peak' lounge with amazing views over London sipping a few cocktails.
We only had breakfast in the Rib Room, to be honest when staying in 'town' we don't really want to be in the hotel all the time, but the food was good and the service smooth.
The only other thing I have to mention was the turn down service.. make sure you let it happen, walking back into the room with the soft music playing was great- and the CD is exclusive to them (you can buy them but they are a bit expensive) and the other special touches were amazing.
OK, so the hotel's not cheap, but for service that good you don't mind paying for it.
All in all, would whole heartedly reccomend this hotel to anyone.. and it's sister hotel accross the road, which we stayed in another time!
Good choice for our family
We spent five nights at this hotel in July 2005. The Carlton Tower Hotel was about the only hotel that met our two criteria: it has a pool and it allowed our family of four (children 2 and 6) to stay in a single room (most other hotels required that we book a suite or two adjoining rooms at an exorbitant price.) The room was spacious enough to easily accomodate the comfortable portable bed for our older child, though our 2 year old had to share the king bed with us. Still, it was preferable to the pricey alternative.
Pros: The excellent breakfast for two, which was included in our room rate, allowed us to order a la carte from room service. It was more than enough for our family of four, and the person who took my order every day wasn't really keeping track of the quantity. Our best memories are of our leisurely breakfasts in our amazingly quiet room, served on white linen with silver, overlooking Cadogan Square and London beyond, reading the London newspaper delivered to our door. (See photo)
The location was perfect for us - an elegant, quiet neighborhood of beautiful buildings and greenery, close to the parks, with great people-(and luxury car-) watching. When we didn't feel like going out to dinner with the kids, Harrod's food hall was just a short walk away (as was a Waitrose grocery store - another bonus for a family with small children). While the underground stop was a few blocks away, we chose to mostly rely on cabs so that we could see more of the city while getting around. Needless to say, there was always a cab waiting for us.
The pool was a welcome distraction for the kids, and was not crowded.
Cons: The lobby was very smokey so we didn't even attempt to enjoy tea or a cocktail there.
I can't comment too much on the service at all since we didn't call upon the staff much, other than room service, which was fine. The lobby staff was not overly-helpful, but they were not rude either. Just okay.
The decor is okay - pretty generic hotel stuff. Not remarkable, but not offensive.
Other: The hotel is owned by a Saudi company, and when we were there, a significant portion of the clientele consisted of Middle Eastern families, with many of the women being covered from head to toe in black as they were whisked away in Rolls Royces laden with shoppiing bags from Harvey Nichols and Prada. This added an extra air of mystique and adventure for our family from San Francisco, where such sites are rare, and offered an interesting change from the typical American tourists who usually occupy high-end hotels. We did notice the presence of undercover security agents- whether they were associated with the hotel or guests we don't know.
Overall, we felt very cosey and comfortable in the hotel and the neighborhood. Compared to other London hotels where I've stayed on business, I would likely choose Carlton Tower for a future family vacation, though if the pool weren't a factor I might consider other hotels in the same neighborhood such as the Benjamin.
5 Stars that come at a price.....
I got a last minute deal from laterooms for an executive room at this hotel, requesting a twin room as I was a man sharing with a (male) friend. Rather than get two rooms in a cheaper hotel, we thought we'd pair up and go for a 5 star. First impressions were good, with a valet service whisking away my car to the underground carpark, and friendly, efficient staff processing our check-in. We were shown to our room, which was modern and smart but was a double. Whoops. A quick change around and we were taken to twin on the ninth floor, in the unrefurbished part of the hotel (I think that the lower floors are being done first, the uppers last).
The room itself was quite pleasant, with a great view over Cadogan Place and also included a Bose Wave radio but for the 270GBP room rate I felt that the 'executive' tag was pushing it a little. It didn't feel much more special than the Marriott that I normally use which is half the price.
We headed off to use the leisure facilities, which consist of a gym and sauna on the ninth floor, and a pool and steam room on the second. Neither are anything special. The changing rooms, especially for the gym are very cramped and the sauna itself is about the size of a wendy house.
The pool is okay, with a pleasant enough little spa pool but with the proliferation of plastic plants it feels a little more like a posh leisure centre than an exclusive five star hotel.
Where this hotel excels itself though is the location, the service and the food. Step out and you have some of London's best shopping just around the corner. I left a Harrod's shopping bag by mistake in the Starbucks opposite the store and called the concierge to find the number. I can only imagine the fun and games he had getting it as the Starbucks turned out to be ex-directory! Finally he found the number and I was reunited with my shopping bag the next day. Good man.
The Rib Room restaurant is famous for its steaks, and it didn't disappoint. A three course dinner for two, washed down with a bottle of merlot was faultless, both in terms of service and quality of food, although the bill caused mild heart failure at around 200GBP. Similarly, breakfast the next day was one of the nicest and most efficiently served I've ever had, but then again should be at almost 70GBP for the two us.
Check out was painless, but our one night stay including tax, dinner, parking breakfast weighed in at almost 600GBP. No complaints from this customer, but needless to say I'll be eating in for a few weeks.
Above average - is a good description
With all the terrific hotels around the world, you wonder why there's a trend lately that the wealthier the "western" city, the tougher it is to find terrific hotels.
The Carlton Tower is in a great location, just steps from wonderful shopping (go to the same boutiques outside the UK thought if you actually want to shop....the London premium price is a killer!). Harrods, lovely parks etc all within an easy walk. Another plus is the spa. Wonderful services and a very nice pool where the staff let me teach my six-week-old to swim. The restauraunt is also very good with terrific prime rib and seafood galore and they did not fret when we arrived with our infant. Ask about this in advance as ive heard that they sometimes poo poo even well mannered kids.
The negatives: no much how much money youre willing to spend, in London, it seems you have to be famous to really rate top service and the Carlton is no exception. I admit, we were treated very well but I saw people around me almost ignored as the staff busily over-fawned over other people just feet away. A bit random for the prices; if top hotels in Asia and Continental Europe can give blanket five star service, so can the ones in London. I dropped a bundle at Chanel (around the corner) for my wife and then found the place closing because Robby Williams wanted to shop there alone! I dont fault the idiot star, its in their nature to be idiots but for a company with shareholders to usher out a few dozen buyers just to act posh...well its just plain child-like. We received "good" service at the Carlton which is fine until you see the rate per night. They need to take it up a notch and teach the staff to be less class/fame conscious.
Maybe a bit picky but thats what being a world-class hotel is all about.
Nice location, nice gym
London hotels always seem to have rooms too small, prices too high and service too sloppy. That's true here, too, although so-called studio suites are an exception on the space rule if you are lucky enough to be upgraded, as I was on my first visit.
Treatment went downhill on future visits. Hotel is nicely maintained, although the glass shelves in the renovated bathrooms appear to be breaking at a steady rate. The Bose radios are a nice touch. The showers work but the surrounds don't keep the bathroom very dry, a typical English problem. Beware that broadband doesn't work on select floors very well, a fact only one friendly reception clerk finally advised me of.
Redeeming qualities: The views of Cadogan Square from lower floors on the park, and the views over London from the higher floors. The gym is about as good as hotel gyms get in Europe, although local members have annoying habits like leaving cellphones lying around and reading in between sets as though it's their own home. (And it can be really crowded sometimes.) The first floor breakfast room is a very pleasant setting. And it's a great spot--handy to Knightsbridge stores and the local shops of Motcomb Street.
My Locker at the health club was broken into and valubles stolent. This happened to another Japanese gentlemen. We were robbed right under the noses of the hotel security and the authorities have done nothing and are shirking away from compensation. It could even be an inside job. Its digusting. Please carry all your valuables with yourself when staying there
I liked the sheets and shower
I've dined at the restaurant more than a few times before I finally decided to try staying here. I found the rooms very comfortable and clean, with the recent renovation including fresh mattresses and down linens that are some of the most comfortable I've had in London. The shower head has to be experienced to be described, but basically it's about eight inches wide delivering a waterfall on top of your head. Feels great. I've also stayed in some of the older rooms, which I found kind of average and your basic London dingy. The new renovations were overseen by the Jermiah Group of Dubai (?) and I found it quite pleasant. My only complaints would have to be the price. If you can find a discounted rate, you can come away with a bargain, but the hotel caters to many from the Arab world who must have a tremendous amount of disposable income. I think I paid around 200 pounds one night when a fellow I met in the elevator on the same floor paid 400 pounds. Shop around. Also, a hamburger runs about 20 pounds or so via room service so plan on dining out. Amazing pool and workout room, by the way.
Stop the Decorator
Returned to the Carlton Tower with my Wife after some 5 years. Normally we stay in the Berkerley but decided on a change of scene. Booked an Executive Suite to give us more space. On Check In we were told our Suite was ready on the Newly renovated floor. So far so good. The suite itself was Ultra Modern totally geared towards the business traveller.
It had absolutley zero charm or personality. Bright,modern carpets and lots of new wooden desks and a wooden headboard dated circa 2003. The more we stayed in the room the more we felt like staying in an upmarket Holiday Inn.
After eating out we returned to our room for what we hoped was a peaceful sleep. WRONG. At two in the morning the whole room began to Humm and the walls vibrate. Yes ,we were right next to a generator. We requested a room change and thankfully the nightstaff put us in a room near the top floor. Despite this you could hear every bus and car pass on Sloane St. We literally got no sleep. Looks like someone forgot the double glazing
The next morning I immediatly requested a room change. They said all they had left were the old style rooms. WOW. they were beautifully decorated with lots of old English charm. How can a 5 star hotel replace old world charm and personality with cheap IKEA styled bedrooms beggars belief.
We both had a good nights sleep. I could not fault the staff, but in future I think I will go back to the Berkerley
TripAdvisor Reviews Jumeirah Carlton Tower London
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