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TravelPod Member ReviewsJnane Mogador Marrakech
We used this riad as our base, as we came and went from Marrakesh a few times while sighting around the Atlas Mountains. Each time the Riad was very accommodating even without prior bookings.
The Riad is very clean and comfortable, a great location in the Medina and seems good value for money, though there are many hotels/riads in same street that are cheaper, especially if arriving without booking?!
Though best thing is that this Riad has set prices with each room price on the door, so you know that you everyone is paying the same set price, not a touted price as offered by the nearby hotels.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
This was a wonderful place to stay, felt very at home after 3 days and the friendly hosts and people who worked there were always welcoming, happy for a chat and gave recommendations on which stall to eat at in the square.
The roof terrace was great for a drink to relax and breakfast. Great to hear the stereo of the call to mosque and birds.
Perfect location just a few metres from the square, makes it a perfect location.
Worth trying the Hammam, it was a lovely experience very relaxing and a real treat :)
Abby & Helen
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Jnane Mogador Marrakech
Ce pitoyable Mogador
Nous n'avons jamais réussi à aller à ce riad et après le "service" que nous avons reçus j'en suis bien content.
Nous avions essayé de réserver une chambre par e-mail et on nous a demandé d'envoyer nos informations par fax. Cependant, cela n'a pas été possible à cause de problèmes liés à la communication internationale.
Quand nous avons essayé d'expliquer nos problèmes au Jnane Mogador, au lieu d'essayer de trouver une solution, ils ont répondu par des e-mails insultants à chacune de nos suggestions, pour finalement nous informer que nous avions "de graves problèmes avec (notre) personnalité" et que nous devions "aller RAPIDEMENT consulter un médecin (un spécialiste étant recommandé" !!!
Tout ce qu'on voulait c'était des chambres !!!
Voulez-vous vraiment y aller ??? Nous avons été dépenser notre argent dans un autre hôtel avec plaisir.
Unreliable and unhelpful
We are going to Marrakech in December 2006. We emailed the Jnane Mogador in about May 2006 to make a reservation. We got no reply so called them. They said they didn't take bookings until 3 months prior to arrival. So we noted the date of 20th September on our calendar and emailed them about 18th September with our reservation. No reply. So we called them. The guy (terrible english) asked us to email him again, so we did. Still no reply. Called him again, again he asked us to email him yet again and he would email us back with a response within 24 hours. No email. We called him yet again and he said "Did I make you a reservation?" we said "no, we are trying to make one but you still haven't confirmed." "Oh we must be full then on those dates." "But how can that be? We emailed you 6 months in advance, then 3 months and 2 days in advance as you told us. How can you be booked?" "I don't know. Many emails."
We were absolutely banking on this place. There is now only 3 months to go until our trip at Christmas and New Year and all the other decent riads are booked up. So they have really messed up our trip.
Rude Jnane Mogador
I found the staff here to be rude and unhelpful. I had booked a room and the reservation person had told me to phone or fax my payment details as I didn't want to email them. As the phone connection was not working it took me a week to reach them (I had emailed them regarding the delay and explaining I still wanted to stay there which they had seemed fine about). When I spoke to them on the phone they said they had cancelled me. I emailled again explaining I still wanted to stay and in return I got a very rude and insulting email from the reservation person calling me names because I hadn't been able to send my credit card details immediately. I didn't actually get to the JM but due to the attitude of the staff I would certainly advise against staying here.
We never got to stay at this riad and after the 'service' that we received I'm glad that we didn't.
Having tried to book a room by email we were told to send our details by fax. However, due to difficulties with the international telephone line this wasn't possible.
When we tried to explain the problem to Jnane Mogador, rather than try to find a solution, they responded in insulting emails to every suggestion that we put forward, finally informing us that "you have a big problem with your personality... You must to see QUICKLY Doctor ( specialist is better)". !!!
All we wanted to do was book a room!!!
Do you want to stay here?? We were happy to take our custom elsewhere.
Would stay here again
The location is great if you want to stay near the Djemma el fnaa in the medina. I agree with the previous reviewer who said that it is quite harrowing to find this place at night. I arrived at night with another female traveller and luckily took all the "right" turns and found the place right away without any guides, but I don't think this is the norm!
I had no problems with booking. I booked through email, sent my deposit through Western Union, confirmed my deposit through email and had no problems when I arrived.
The riad is quite beautiful and I especially enjoyed relaxing on the terrace while listening to all the sounds of the Djemma and the calls to prayer.
Our room was clean and everything worked. We had some ants the first night which my friend and I did not mind, but we were pleasantly surprised when they were gone the next day. We felt safe the whole time we were there (3 nights) despite being in the medina and being on the main floor of the riad.
Breakfast was really good. I had supper there once. It's nice to eat there to get away from the busy-ness of the medina but I must admit that I've had better tagine elsewhere.
I can't comment on the spa services of the riad as I did not try any of them. I did however go to the local hammam and would recommend this if you are looking for a unique cultural experience! Bring your own mat and exfoliation mitt!
Overall, I recommend this riad. It is reasonably priced, great quality and was awesome to come "home" to after a long hot day sightseeing and shopping.
Clean and friendly
My daughter and I travelled to Marrakech and stayed at this Riad for 9 nights. The rooms although small were clean, the whole riad is cleaned from top to bottom everyday. The furnishings were comfortable and the rooms were decorated in lovely Moroccan colours.
If you stay here ask for a room away from the lane that runs up the side because this can be very noisey due to pedestrian traffic until quite late at night and the noise starts up again early in the morning.
The ladies in the kitchen are very friendly and helpful from early morning until evening. The food here is good but you can get better value for money away from the hotel.
Booked reservations 4 weeks before date of arrival via e-mail with no problems, only to receive a cancellation e-mail 3 days before actual arrival date with no explanation or apology. Dont rely on this riad.
Nice and friendly
We have found the hotel online and we have booked it by email (we have sent the deposit for 2 of 7 days by Western Union International Money Transfer).
The riad is very nice, clean and very charming. The staff is very kind and helpful for any problem (for example confirming the flight of return or to find a Taxi at 5.00 o clock a.m. which can reach the hotel at this time).
We have had breakfast twice a time and it was simply and very good. The room was small but very nice, the bathroom had a shower with hot water and towels were substituted every day.
We didn't have problem to find the Riad, it's near the place and with the map of the site of the Hotel [----------------] it wasn't a problem.
Are you are searching a Hotel which is simple and clean near the place Djemma El Fna? You have found it, it's the Jnane Mogador, but book it before travelling to Marrakech, because it's a small Riad with 17 rooms.
We think to return to Morocco next year and if we return to Marrakech we will book a room in this Riad again
Inexpensive and Pleasant
We found the Jnane Mogador online, of course. It is right off the Jema Elfna so the location is pretty good. You are within walking distance of there. The bad part about this is that there is no access via car. You have to walk through the medina to get there. This can be harrowing, especially at night. I do not recommend arriving at night!!!! You will NEED a guide to find the hotel and they will expect a tip. This is not a problem as those that we experienced reputable, though not entirely friendly.
The hotel itself is small and the rooms are very small. They do have a TV, but the only english language station is the BBC World News. But if you are going for the price, it's worth it. They are clean and equipt with toilets and showers. The cafe upstair is VERY GOOD. We went for breakfast everyday, which comes with the room. It was a very nice meal of enlish muffins, fried bread, marmalade and honey. We even had dinner there one night and was pleasantly surprised. The staff upstair in the cafe is very nice.
I DO NOT RECOMMEND THE MASSAGE, ESPECIALLY IF YOU ARE A WOMAN!! Nowhere in Morocco should a man give a woman a message and this is what they did here. It was VERY uncomfortable and he left me with bruises. Stick to the spa at home.
Best avoided - customer service shocking
OK - I shall start this review by pointing out that I didn't actually get to stay at this hotel as they messed up my booking.
I sent an e-mail on the 24th of November enquiring about availability. They responded on the same day saying they had a room available and to let them know if I wanted to reserve it. I responded within 24hrs confirming that we wanted to stay and asked for them to let me know if there were any problems. I heard nothing until 2 days before we were due to check in (a good two weeks after the initial e-mails) when I recieved an e-mail simply saying "We don't receive anythink ( your replay) !! So we cancel automaticly".
I presumed that my second e-mail had never reached them but they'd actually replied to my e-mail confirming that I wanted to book the room so I know full well it had!
We ended up staying at the Hotel Sherazade which was absolutely beautiful, had amazing food and customer service and rooms so clean you'd eat your food off the floor. It's only 20 meters out of town from the Jnane Mogador so a much better option.
The visitors book at the Hotel Sherazade makes interesting reading - we were far from the only ones the Jnane Mogador let down! Please don't waste your time on this bunch of double bookers!
TripAdvisor Reviews Jnane Mogador Marrakech
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