Jade Mountain Resort
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
Photos of Jade Mountain Resort
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Historical Traveler Reviews Jade Mountain Resort Soufrière
Lived up to the the title the world's most exciting new resort
After 26 years of marriage and the last of our three children out of the house, I offered to take my wife on a tour of the most romantic spots through out the world. This was our second stop and I'm going to have a difficult time topping it.
The rooms and resort were pretty much as described by trip advisor reviews and the resort pictures on the website. The rooms are extremely well thought out. Bathroom fixtures and furniture are the highest quality. Everything is on the leading edge. Yes the rooms and view are spectacular.
The rooms are complete but much work remains on significant landscaping projects and by landscaping, I do not mean planting mere gardens, they are building spectacular water falls and pond structures. This work never interfered with our stay. The crew is quite small and the work is no more distracting than standard maintenance projects you expect to see from time to time at any resort.
The support facilities for the rooms are not complete; guests use the restaurants of Anse Chastanet for dinning, spas, and beach activities. On the plus side, the beach and activities are great. Snorkeling right of the beach, mountain biking, and a world class diving facility. The negative side is the restaurants are set up more for the standard resort all inclusive fare. We were a bit disappointed that the dinning did not match the rooms. I understand it will when Jade Mountain has its own facilities. This by no means spoiled our experience. We just went elsewhere for culinary experiences. We dined once at Dasheene restaurant at Ladera were the dinning was not appreciably better but the views were worth the taxi ride. We spent our other dinners eating the local food in town. We were very comfortable in Soufriere day or night, we were approached a few times for handouts but a polite yet firm no thank-you worked every time.
If you are interested in the local food, I recommend you talk to the taxi drivers at the city pier were "Jungle" the resort's water taxi driver will drop you off. I suggest you ask for Herod or Junior but any of the drivers will be helpful. You can also go south on front street a block or two to the Tourism Board were they will give you recommendations and point you to shops to fill any shopping list you may have. We went to "Talk to Me Cool Spot" where we had a great dinner overlooking the sights and sounds of Soufreire.
We had room service for breakfast most mornings ordering enough food to nibble on all morning. A cheese plate, fruit plate and baguettes were all we needed through lunch.
Our mornings in our sanctuary were the highlights of our vacation. We did miss one morning when we climbed the Gros Piton. We were told that the rainforest at the top of the Gros Piton is the closest place on earth to the Garden of Eden. I certainly have not seen anything more exotic or beautiful. We noticed three different mini climates on the way to the top. The south face were it is very hot and thus the need to start at 7:00 am. The north face were the shade and the building breeze keeps the climb tolerable and then the rainforest at the top pulling rain from the passing clouds. It's unquestionably the best view on the island. Maybe it's because it's something you must earn.
The fact that our mornings in our sanctuary overshadowed our morning on top of the Gros Piton is the greatest complement I can offer Nick, Karolin and the staff of Jade Mountain.
We booked our climb through Harod's Tours because I'm not comfortable relinquishing control to the resort (he did a great job all trip). Looking back, I do think most would be equally happy having the resort handle it. They will pack you a lunch saving you from stopping at the local grocer for lunch and I have been told resort has a very good certified guide.
Some things you should be aware of:
The infinity pools have a centralized filtering and sterilization system so you will not hear any annoying pumps and no chlorine smell. Unfortunately they do not seem to be heated. Guests arriving a few days ahead of us reported that the pools were cold during rainy or overcast days. We experienced sunny days and would say the water temp was refreshing, cooling us off when sunbathing but a bit too cool to lounge in for any length of time. Considering the attention to every other detail, I believe this may be addressed soon. I just don't believe they missed this one.
There have been comments that the structure does not fit into the surroundings. At first I was struck by this a well but when viewed from the water and the when hiking the pitons, I saw the color blended in completely with the bluffs under and around Jade Mountain. This was accomplished easy enough by using locally quarried stone on the exterior. Please see the pictures I am attempting to upload with this review. You will see that it is difficult to make out Jade Mountain from the top the Gros Piton when much smaller single homes can easily be seen.
Each sanctuary appears to have complete privacy inside where the bed and bathrooms are located but the patios have varying degrees of privacy. The resort is aware of this as we could see temporary visual barriers erected to provide for privacy. You may be disappointed if you expect no one to see you when standing at the railing of your patio. Most patios are private enough for sunbathing anyway you chose. There is a road used to transport new arriving guests to the Jade Mountain. It appears the road is designed to provide the newbie's a first glimpse of Jade Mountain. Being the dry season and a southern exposure, leaves on the trees drop this time of year giving a bit more than a glimpse at a few patios. Ours was one of them. This will correct itself very soon as the leaves return but I suggest you mention this if it would bother you. We used the approaching van to signal that it was time to turn over the few time we saw it in the morning. Our chairs faced away from the road in the afternoon so it made no difference then. The road is not used after dark.
My only complain is various ways the resort attempts to stop guests from leaving the property. The road to the resort is a joke. Other roads inside the resort prove that Nick and company know very well how to build a proper road yet we all must endure the gauntlet lest we use the water taxi that stops service well before dinner hour. I'm hoping some day they use another technique to keep guests on site. Simply being the best place to be for dinning and nightlife.
Would we go back? That's not our style but if Jade Mountain includes a five star dinning facility complete with a Sous Chef, Chef Saucuer and a Sommelier I may have no choice because I would have found our Garden of Eden.
Magnificent but has service issues
My husband & I with couple of friends stayed at Jade Mtn in Jan. We are all well-traveled & found this place to be one of the most beautiful re architecture, setting, and high quality fittings we have ever seen. Having the fourth wall missing was not only amazing during the day (hummingbirds came daily to feed on plants) but at night was a real treat watching shooting stars. What could be better than luxury camping!!! Although there was always a nice breeze, we did need a fan (besides the overhead ones) by our bed. We didn't need the mosquito netting. That said, there were many issues this hotel needs to address before I would return: 1)there is no way to contact reception, housekeeping, room service, or our friends in a room 150 steps above us, etc. except by hanging out a bag on the door or flagging a guard down outside. It was incredibily inconvenient & if there was a real emergency - there would be considerable delay. 2) housekeeping in morning was fair, turndown was horrible (left wet towels, didn't sweep up after breezy days so alot of debris was in the room, no dusting, 3) 2 nights we had no water pressure or hot water for ~20minutes & there was a leak from the inner plumbing of the sink on to the beautiful coral stone floors (enough that I had to keep using my husband's sink), & the drain in the jacuzzi wouldn't close (was not fixed for 2 days 4) food at jade mountain is fair except great gazpacho, the indian restaurant at the beach good food. In the islands service is much slower than in the states - so be aware not to expect fast service. (On the whole the service staff NEEDS to be trained better -like One & Only Properties around the world - where they go out of their way to for their visitors).
Make sure you go jungle biking but avoid it when there are "groups" going. Emial Rhikkie Alexander at --- for rainforest tour, sulphur springs., botanical gardens, travel pickup and dropoff, etc. We found him in Conde Nast magazine (wonderful article on him & his services) and his prices are alot cheaper than booking thru the hotel which takes a large cut. He is a wealth of knowledge, extremely well-schooled, and a former senator of st. lucia.
Rooms at Jade Mountain are fabulous!
I had the opportunity to stay at Jade Mountain resort just before Christmas. I was overwhelmed by the beautiful spacious rooms, the mesmerizing glass tiled swimming pools and the incredible view. I was given a tour of many of the rooms, and there is not one room that did not feel or look luxurious. Each room was a different layout, with different furniture, different bathroom fixtures, and a different shape and color swimming pool, but each room had a spectacular view.
It was difficult not to feel relaxed. The food at the restaurants was very good, and the staff extremely friendly. I hope to be able to go back when the resort is completed.
Over The Top!
We stayed for a week in Jan 07 in a Star Suite, Jade Mountain. It was an outstanding vacation. Why? The room. The view. The service. The atmosphere. The food. The pool. The cool breezes. The mountain biking. The hiking trails.
I read the reviews before we left, but after I had booked the trip. I was a little bit anxious about some of things that were in the reviews. After our visit, we think that all the minus reports must have been individual incidents and not systematic. We found Jade Mountain to be all that we wanted it to be.
The steps--really not bad. A little bit of a workout, but who needs a gym (which they do have, which we did not feel the need to visit)? Reception would call for transportation if you needed it, and you could easily catch a ride with a van passing by. I remain puzzled by anyone wanting a resort on the hillside, but wanting to walk only on flat ground.
The food--it was excellent. We only visited the restaurant on the beach for quick lunches, and it was pretty standard for a beach restaurant. The Anse Chastenet reception level restaurant was excellent, offering a different menu each night for 14 days. Everything we ate was made with fresh ingredients. The seafood dishes were outstanding. The Jade Mountain Club restaurant had an outstanding Surf and Turf (beef filet and prawns). The menu there had 6 or so entrees as well as other choices as well. And it did take a while to complete the meal. The service was attentive, but it takes a while to have the food delivered up to the top of the resort (hense the need for construction taking place to build new kitchen). The view of the stars and the breeze flowing through the open area far above the ocean as we sat in comfortable chairs and sipped our drinks and visited without distractions as we waited for our food was a plus not a minus.
Room service--the fastest on planet earth. Toward the end of the week, we hardly left our room for meals. We could and did have anything we wanted delivered to our room. All we had to do was to hang out a room service bag on our door. Someone was out on the catwalks waiting to see it. It was prompt every single time. Breakfast arrived at the requested time every day. Two waiters would hand carry nice china and hot food up the flights of stairs on time without complaint always with a smile on their faces, and return when requested to clear the table. Housekeeping could be called the same way, with same efficient service. We encountered no one expressing anything but a positive, wanting to please attitude.
The room--Photos and words cannot begin to describe. The shower, the bath, the 7 ceiling fans, the fabulous colored tile pool, the comfortable bed. We did not have the least bit of problem with insects. The housekeeping service used an incense spray while we were out and the yellow lights, which we kept on in the evening as instructed were sufficient. If at anytime we were overheated, say after climbing up from the beach, we would sink into the cool pool.
The view--What a great view of the pitons at sunset through the bed netting! In fact, the view of the pitons anytime we opened our eyes at night remains imprinted on our brains--all we have to do is close our eyes to see them. Those staying in the rooms on the beach do not have the view--a big minus.
The service--300 employees for 75 rooms, resident managers fully accessable, all with excellent wanting-to-please attitudes--who would need more. We at no point felt overwhelmed with too many wanting to serve. We left a medicine bag on the plane, which we did not discover until we reached the resort. We talked with reception, and they called the airport and all was closed for the night. We thought we would have to get up the next morning, start the search and if it was not found, find a pharmacy to replace the medication. When we went to reception the next morning, the manager had already called the airport, located the bag, and was having it delivered to the resort, all just part of the service.
The building complex--an amazing architectual feat. To think that it was all constructed by hand using island workers and materials, strong and safe enough for each room to have a pool. As far all the concrete structures and catwalks, it is still being completed, with the laying of rock and tile, and artwork on the pilings, still unveiled. As the landscaping and artwork and koi ponds are completed, it should be breathtaking. All of the structure should be viewed as artwork in progress--and appreciate how much time is being devoted to detail and safety. There was some construction still taking place, and some noice from that, but not interferely so.
The spa--their room or yours. Maybe the spa facilities are not that outstanding. However, our room was and the spa would come to us.
Mountain biking--well groomed trails in the rainforest around historic sugar plantain ruins and fruit orchards--what's not to like. Once we took the orientation session, we were free to return anytime we wished and stay as long as we wished, taking the bikes on any of the trails throughout the forest on our own. The bikes were in good shape, the employees very knowledgeable and skillful.
The island--no it is not as developed as others in the Carribean--a plus in our minds rather than a negative. So the roads are not smooth, but an adventure. The taxi drivers were skilled and informative--a good contact with the locals and their way of life.
If a person is seeking a good place to shop or be entertained by others, maybe this is not the place for them. If a person determines where they vacation based on a budget, maybe this is not the place for them. If a person wants no steps, smooth roads, constant entertainment, all the ease of home, and no chance of exercising a sense of adventure, maybe this is not the place for them. If, however, one wants a relaxing vacation:
1) away from the world's distraction
2) ample opportunity to enjoy nature and exercise
3) as much pampering as you can stand
in a luxury island paradise--this is certainly the place.
Incredible rooms but service needs improving
we have stayed at anse chastenet many times and were excited to stay at their new highend addition. it was really nice to see so many of anse chastenet long term staff is still there : calixta and melitus at the restaurant , abo on the beach , ponti and victor at scuba st.lucia and andrina the queen bee of the beach bar . the new carib/indian restaurant "aspara" is a welcome addition , but the food needs improving.
we paid for the best room at anse chastenet and were upgraded to jade mountain during their "soft launch" . our room was amazing - the most beautiful we have ever seen, anse chastenet has fantastic views but jade mountains are out of this world.
however , if i had paid the $1400 a night our room normally costs , i would have been very disappointed with the lack of service. with no phones in the rooms and no other way of calling for help, you're on your own.
i had to hike up and down dozens of stairs in the pouring rain to request a drink or a snack for our room. when the dive shop had no record of us prepaying for dives, i was told i had to hike up from the beach to jade mountains reception (at least 300 steps) to try and sort it out , only to be told by them to go to anse chastenet reception (another 150 steps).
we reported that one of the sunbeds in our room was broken on our first night, it was still broken when we checked out ten days later . the bathroom was lovely , but the soap, shampoo etc. was cheap - everything is just missing that certain something you'd expect from a highend resort.
the reality is , people who are willing to pay $1200-$2000 anight expect to be pampered and you will not be at jade mountain.
Fantastic design, other bits need some work
The hotel is without a doubt one of the most beautiful we had ever seen - the rooms were spectacular (only surpassed - just, by the view of the Pitons we had from our room). Some days we barely left our room - why would you with sun, a pool and room service!!
The resort is not entirely finished but we didn't notice any building noise, etc. Perhaps this is because we were there during holiday period (New Years).
What we did notice was that the level of service between Jade Mountain and Anse Chastanet was different. Anse Chastanet was okay - just okay. The service could be chaotic (wine arriving after the meal, slow service etc) and the cuisine was not of the quality that you would expect. This would be fine except we were paying Jade Mountain prices but not getting a similar quality in the food we ate at the 2 Anse Chastanet restaurants. The cafe in Jade Mountain was great but only a limited menu.
This said, I would strongly recommend the hotel - the staff were extremely friendly and attentive (sometimes!). As it is privately owned, you get to meet the owners over cocktails so it really does feel like a family owned enterprise. There was clearly considerable thought put into the design which shows in the high quality fittings, etc.
Some other points:
- bring insect repellent as the mosquitos run loose in the room (you do have a net over the bed but we were bitten in the early evening)
- remember that the room is quite open and there are no windows (you can hear quite a bit so if you have your phone on all the time, be prepared for disgruntled neighbours)
- We did half board which was great and reduced the shock at checkout (only had to pay for wine / lunch). You may wish to investigate other meal plans with the hotel as they in fact offered more flexibility than what our agent told us.
- there are A LOT of steps to the beach (between 300 - 400) depending on where you are staying. Make sure you feel comfortable with this. There is a shuttle which takes 2 minutes but it limits your movement a bit. Be prepared for this as we did see some of the older guests struggle a bit.
Superb time at Jade Mountain. The room and the views were absolutely splendid. Only two downsides were:
1) There was still a lot of building work going on through the day even though this was supposed to have finished by end of Nov.
2) Had a few issues with my final bill which took some time to resolve.
Apart from the above though I would highly recommend this resort and will likely return in the future. Staff, Food, Accomodation & Facilities were all excellent.
Jade Mountain & Anse Chastnet - Simply Incredible; Ladera pales in comparison.
Our stay at Jade Mountain and Anse Chastanet was such an amazing experience, I find it difficult even to articulate. Pictures, words, or anything short of actually staying at this unbelievable resort will just not be sufficient to impress upon prospective guests how truly great it is. I actually briefly debated about even writing this review, for fear it will just be booked beyond belief once the word gets out. But honestly, they deserve such kudos, and our sincere thanks, I just couldn't resist.
Based on research and reviews, we were initially slated to stay at Anse Chastanet for 5 nights, and Ladera for 3. Honestly, given the media attention given to Ladera, before departure I actually thought that was going to be the top place. Was I ever mistaken!!!
Ultimately, we checked out of our ostensibly top-tier "luxury 2 bdrm villa" at Ladera after only one disappointing night & came back to Jade Mountain! The aloof , shocked and not-too-friendly Ladera staff immediately threatened us with a 2-night cancellation ($$$), and I told them flat out to just charge me, but make sure that departing cab was ready. Anse Chastanet and the wonderful staff were just that good. Truly. The minute we made the decision, in the cab and on the way back, I was smiling ear-to-ear.
Upon arrival in St Lucia, we had booked a helicopter which landed at Anse Chastanet's private helipad, which was a fun introduction and great time-saver. Immediately, you could sense an attentiveness and friendliness in the staff which was so apparent and genuine, and it was a theme which would be repeated day-in, day-out across the resort.
I have to believe once the word gets out on Jade Mountain, it will receive unprecedented attention in terms of the suites, furniture, views, pools and stunning attention to detail. But as jaw-dropping as Jade Mountain was, it was without a doubt the people, the staff, that truly made all the difference. Without them, as friendly & genuinely caring as they were, the resort wouldn't be remotely close to the experience it was, no matter how awe-inspiring the hotel and grounds. People matter. Nick Troubetzkoy and his wife obviously understand this quite well.
I should say, we've had the pleasure of staying at some truly top-tier places, including the Mandarin Oriental in NYC which was terrific. Having said that, in all my travels, Jade Mountain and Anse Chastnet were absolutely the top, bar none.
One of the things we truly loved about the resort was getting to know the people, learning about the detail and thought that had gone into the ongoing development, the history of the nearby plantation and the resort's effort to support the community in which it exists.
We had the pleasure in one instance of speaking with Dennis, the botanist who was handling the design and planting of the grounds, and were treated to a fascinating preview of what was to come - as well as background on the construction at Jade. The woodworking, the custom furniture, the reverse tiles in the pool.... the 18-ft doors that weighed 500 lbs and took 8 men to move, each room different from the next, it was just all so incredible that someone would devote such time to this endeavor.
My girlfriend is an architect, and our appreciation of the woodwork, the rampart-like bridges, the return pools that were slated to become a giant waterfall, the coming koi ponds lining the walkway, or planned mist system to keep the plants green and lush.... hummingbirds in your room. Wow. I mean, what else could you say.
If you are the least bit inclined, you must stay at this resort. Jade is wonderful, but anywhere at Anse Chastnet will be a great experience. If you read this far down, you obviously care about the details - stay at this resort. The execution was virtually flawless. The people were great. Food was excellent. The memories are wonderful.
We will, without hesitation, be back.
Nothing Like it Anywhere!
Stayed at the incredible Jade Mountain Suites at Anse Chastanet a couple of weeks ago. Only when you are standing inside this suite can you really and truly appreciate the beauty and luxury of it all! We stayed in the Sun Suite JC1 for 2 nights after staying for 2 nights in 11C down on the beach (which was also wonderful) for our 20th wedding anniversary! Can't wait to go back someday when the area is completed and there is no more construction and they have the club and reception areas complete. They say it should be by February! Enjoy the posted pics! Even if you stay at Anse Chastanet for most of your trip - Treat yourself to at least a couple of nights at the Jade!
Rooms are amazing! :)
I am a travel agent and went on a Fam Trip (visiting most of the hotels on the island). This resort is still in the building stages but the rooms are stunning. They look out onto the Piton mountains, with infinity pools, tiles specifically made for Jade Mountain Resort only, the bath tubs are made for 2, the 4th wall in the room is missing and there are not mosquitos as it's yellow lighting- not white, huge double beds (on request)= just amazing.
It's opening in Feb 07 and is 100% worth a visit.
Only 1 downside- it's literally up the top of a mountain/hill. Not suitable for people with walking difficulties.
TripAdvisor Reviews Jade Mountain Resort Soufrière
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