Jacaranda Indian Ocean Beach Resort
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Business Services
- Free parking
Photos of Jacaranda Indian Ocean Beach Resort
Historical Traveler Reviews Jacaranda Indian Ocean Beach Resort Diani
Just come back from Kenya during which time we stayed for 5 days at the IOBC.
We had the most fantastic time. The staff are excellent, from the Gardeners right up to the Management, they can't do enough for you. A particular thank you to George and the Animation team, who are brilliant and make you feel really at home.
Accommodation is exceptional the rooms are fabulous. Food is to die for, especially Afternoon Tea with the pancake chef. Dinner is made a really special by theme nights around the hotel. While we were there we had a Kenyan Night with a fashion show in the grounds and a candlelit meal by the pool.
Can't wait to go back.
Unbelievable experience - cannot fault the service
Just returned from 2 weeks (including 3 days in Masai Mara) at the Indian Ocean Beach Club. This is an amazing hotel - with only 100 rooms, right on the white sands and blue seas of Diani, it has a small but highly professional feel. The holiday was made perfect by the special service received. Nothing is too much bother for the staff. You are treated like royalty. The rooms are immaculate and the cleaning staff really take pride in their work.
A special mention to George at the Bahari Beach Cove for the Swahili lesson!
It doesn't get much better than this!
Stunning hotel, amazing rooms, wonderful service, great food and the bluest greenist water you'll ever see. I highly recommend the camel rides ont he beach..be sure to rent a dhow (boat) and go snorkeling and get a massage. The hotel is a wonderful choice and known as one of the best hotels in Mombasa and it truly delivers!
Recently stayed at the Indian Ocean Beach Club Hotel in Mombasa. Could not fault the accommodation, food, facilities etc. However money went missing from our safe deposit box on two occasions. The safe deposit boxes are not in the bedrooms but are in the cashiers office. The security manager at the hotel took the matter seriously but the management were not really concerned and made no attempt re reimburse us the $150 which had been taken. Having read a guide book after the event it would appear that what happen to us is a recognised scam. Guests beware!
We had a wonderful holiday at the Indian Ocean Beach Club. It was so relaxing after spending time on safari. The hotel staff were superb, so friendly and attentive, and always with a smile. The animation team especially so and they became firm friends.
The food and entertainment were also very good and we would like to thank everyone for making our stay there so fantastic.
A little piece of heaven on earth.
Better than we had expected
Before i start please please please get your visa before you come to Mombasa. It is a bit of a hassel at Nairobi and after a long flight you could do without it. Now i shall begin. We have been back for just over a week and we are still raving about this FANTASTIC holiday. We booked into the Indian Ocean Hotel and had a wonderfull time. The hospitality was 100% and they all made us very welcome. On arrival after a very exhausting journey from the airport, we were greeted with smiles and a nice fresh juice and a hot towel, which believe me, is most welcoming. They then showed us around the hotel and then to our room. The room was lovely and we could hear the crashing waves which was nice. We were all inclusive which to start with was alittle confusing but after a chat with our holiday rep all was ok. You have to sign for everything you have and you have to pay extra for non local drinks. The seafood resturant is very nice and if you are all inclusive you get discount there which can make it a cheaper night, well worth a visit. They have a team who work there called the Animation team. Basically they get you up doing stuff like keep fit in the water and water volley ball. They are very entertaining. Thankyou Happy Patrick!
Now for the safari. We were blown away. We saw so many animals and it was all down to our guide. For the 3 days he took us every morning and evening out to see the animals and he just knew where to look. We saw Impala, warthogs, zebra, wildebeast, buffalo,giraffe,elephant and the lions. We could'nt believe how close we were to them. The lions were no more than 8 feet away from us and the elephants walked right passed us. They acted as though we were'nt there. We felt completely safe.
The lodges were amazing. They were all different and had there own qualities. We went to Tsavo west for 1 night and stayed in the Kilaguni lodge, then onto Amboseli the 2nd day to the Amboseli Serena Lodge. Then on the last day we went to Taita hills and stayed at Salt lick lodge. All in all we had the best holiday ever and it will always have a special place in our hearts. Hope you find this read helpfull.
My family (2 adults, 4 kids - 16, 16, 12, 9) have just returned from 2 weeks at the Hotel. We had a terrific time and couldn't praise it highly enough. The staff were excellent, not pushy and well marshalled by the Head Waiter. We found that they could have been a bit quicker sometimes (usually at peak times), but, hey, you're on holiday - chill out !. The animation team were also excellent and were a great hit with the kids (which allowed me to relax). They also arrange a trip to a local village which is an absolute MUST. I would also recommend not bothering with the all-inclusive. We did half board and you get a massive breakfast and an even-more massive dinner (9 courses) so I couldn't see how you could get value from the Lunch and drinks in addition. (particularly when lunches are around £4 and you can have cakes/pancakes for 80p at 4pm.).
The evening entertainment varied from funny/cheesy (the fashion show) to excellent (the tribal dancers). In fact, I felt that these events were actually under-supported by the guests which was a shame.
On the previous persons complaints about beach hawkers, he obviously hasn't been to the Carribean ! Yes, you did get the locals trying to sell you things but, if you said No, they at least listened - and in fact, they also remembered that you said No last time and generally left you alone after that.
All in all, a great holiday. To give you an idea, I got an earful the week before the holiday because nobody wanted to go, I then got an earful on the last night - because nobody wanted to go home !! What other recommendation can you give?
All Inclusive package is a headache instead of a convenience
The hotel is good but beach and All Inclusive were disappointing.
The quality of the hotel is very good, particularly the rooms and the food, which is excellent. The staff could be more competent and is extremelly slow - it takes them half hour to get you a drink (even just a water!!).
We were expecting a fantastic beach according to the brochures but were not really impressed. The beach looks nice but is full with local people trying to sell anything you can think of and that won't give up with a simple no - the result was that was no one on the beach and people prefered to stay near the pool, go to the beach for a swim and then return immediatly to the pool sunbeds. One other thing was that the seawater, specially in the high tide, was very dangerous with lots of strong currents.
If you're planning to book All Inclusive be aware that their All Inclusive only includes some drinks - which by the way isn't mentioned anywhere in the menus which ones are, forcing you to keep asking staff who sometimes wasn't also sure. On top of this uncertainty about what you may end up having to pay, you are asked to sign a paper for every order you place, regardless of being included in the All Inclusive package or not - and this can become really annoying!
In summary I do not recommend the All Inclusive package at all. Regarding the hotel if you're happy to just stay in the pool than it's a great hotel otherwise it's preferable to look for something different.
Fantastic staff at the Indian Ocean Beach Club Hotel
The facilities at the Indian Ocean Beach Club Hotel were excellent as was its close proximity to the beach. It is situated in a fantastic location being both quiet and tranquil, whilst being within easy reach of the bustling city of Mombasa and close to the Diani beach resorts. However perhaps the most important aspect of the Hotel was the wonderful service that we received from the staff, who were both cheerful and helpful all of the time.
Our daughter was very well entertained and looked after by the excellent animation team and consequently had a brilliant time as did my husband and I.
Finally the food was also excellent, which contributed to the wonderful holiday that my family and I enjoyed at the Indian Ocean Beach Club Hotel.
All you could wish for on the Kenyan coast
We stayed at the Indian Ocean Beach Club in 2000 and loved it. My first trip to Kenya for 30 years, this time with husband and 2 teenagers. The reception area is Lamu-style with soaring makuti roof and traditional furniture, and all is calm at check-in. Rooms are in single makuti-roofed "bandas" on the beach-front, or 2-storey, set slightly further back amongst tropical gardens. If you can, stay beach-front....the sound of the waves gently lapping on the shore outside your room at night is magical!
The lounge, restaurants and bars (including one set in a traditional dhow) reflect the coastal Swahili/Lamu style, with local furniture and furnishings setting the scene. The pool, though not large, is free-form and attractively set overlooking the sea. Bahari Cove is a lovely seafood restaurant at one end of the fantastic crescent of white sand in front of the hotel, but relatives who stayed in Sept 2004 say it's closed for post-storm renovation. There's an 400-year-old mosque amongst the baobab trees in the grounds adjacent to the hotel, and a natural break in the off-shore reef creates waves suitable for body-boarding. Other watersports e.g. snorkelling, by arrangement.
The service was friendly and attentive, with some lovely touches, such as the freshly-opened coconuts brought round as day-time refreshment. The staff at Bahari Cove, which was next to our rooms, were delightful - we spent hours talking with them about life in Kenya. The plunge-pools thoughtfully placed between the main pool and the rooms were much appreciated on a hot day! Our only off-note was the standard of evening "entertainment"....if you like it cheesy, no problem!
There's not much for young children, but our teenagers enjoyed the sea-based activities, local golf, and the 3-day safari - a must if you go to Kenya!
TripAdvisor Reviews Jacaranda Indian Ocean Beach Resort Diani
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