BEST WESTERN Palace Hotel & Casino
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Travel Blogs from Douglas
Given that we leave the rock in two days time, I thought I better pull my finger out and actually pack. For days, Keiren's bedroom has acted as a temporary storage facility for all my bits. So today was the day. After messing around with iTunes and trying to choose appropriate chilled out songs on my phone, not pressing sync therefore having to redo it all again, I decided to pack. Mark has chosen the 4 4 4 technique that he had read on a website, ...
Well, having engineered the ability to exit the British Isles for the winter, and with a vague idea of places we want to see, it's been an intense time of planning.
Great admiration to Neil Ghosh of Original Diving who has had to interpret our missed signals - and our determination to extract every last ounce out ...
It is warm and sunny! Tis is unusual. We have walked to the village and back, total 1.5 hours down and up, each day to try and keep fit. Loving the flowers, hanging baskets outside impossibly picturesque cottages and all down the promenade. We can now go through the woods on a Segway, huge balloon tyres on them. More of that ...
... his subsequent marriage and two children. After a quick tour around part of the island and a lot of discussion about the TT races for which the Isle of Man is famous, we return to his house and then out to dinner. We go to an Italian restaurant and I had the best pasta dish of our holiday. Capellini with lobster sauce. Delicious. Despite having an early start in the morning, we stay up talking until past 1am. A great ...
... again, because it had been so nice the night before. While we were waiting for a table (we had booked for 7pm but were there early), we saw some amusing chalk drawings of (fake) Isle of Man road signs on the wall of the pub upstairs from the restaurant :P Taffy also went to 'Jaks' for dinner with his wife (it's a great place!), and we got to meet her, which was nice because we had heard so many stories about her from Taffy :) It was a really nice day and ...
How has this hotel rated in the past?
Historical Traveler Reviews BEST WESTERN Palace Hotel & Casino Douglas
I recently stayed at this hotel as it is the prefered brand of the company that I work for. I have to admit that I was a bit concerned about the choice after I read the recent reviews on trip advisor but now that I have seen it for myself I have to ask 'what is all the fuss about'!
Nothing special - needs some improvement
It was a fairly indifferent hotel, I stayed there on a business trip. My room was too cold whilst colleagues complained of rooms that were too warm, hot water was also a problem - it wasn't hot. Staff OK but I felt as if the place needed some attention and a bit of effort put into the running of it. I have stayed in the Isle of Man before and will go back again as it is a lovely place but I would not stay at the Hilton and I would not reccommend it.
An absolute disgrace
This hotel is NOT a Hilton. It is disgusting. The walls are like paper + this is not good when the cleaners play their music full blast. The staff obviously do not want to be there + make it known. The food is inedible - you would be better off going down to the beach to eat sand. I warn everybody going to the Isle of Man - do not stay there. It is nowhere near Hilton style standards that you would expect. The whole establishment should be shut down.
We stayed in the Hilton for 2 nights over the New Year (30 Dec-1st Jan) on one of their DBB packages. Having stayed in other Hiltons prior to this we were disappointed with this one. The room was fine if a little on the small side (as mentioned by other reviewers). Prior to dinner on the 1st night we went to the bar and were disgusted by the dirt/stains on the chairs (the majority of these require cleaning if not replacement!). The bar service was awful, apparently there was some problem with the cash register which required the attention of all the bar staff, 24 h later there was twice the amount of staff gathered around and it still wasn't working. The one staff member who did finally serve us could not have looked more disinterested if he tried! Dinner in the restaurant was a set menu and I can honestly say that the vegetarian 'spaghetti with spinach' was the blandest uninspired meal I have ever been served, I told the waitress to inform the chef but obtained no feedback from the kitchen!
Having stayed at many Hiltons around the world, we decided to try the local one!
Great welcome to the isle of man
Hotel is greatr,food is excellent and staf very welcoming and friendly,the only minor downside is that the rooms are a touch on the small side but very confortable.
would recommend this hotel
Refurbished Rooms are top notch.
I have just seen the refurbished rooms at the IOM Hilton and am happy to say that they have improved the décor tremendously. However, the high degree of permitted smoking in the public areas does still seem to be more prevalent than other hotels, but the Hotel management said that this was all under review.....keep your fingers crossed.
Whilst the hotel itself is perfectly acceptable the attitude of the staff is awful. I have never had a more unwelcoming response from everyone from reception to the restaurant.
We stayed at the Hotel on 19th November 2004 for the weekend. We checked into a so called "twin" room 232 which I can only describe as a converted cupboard. Two people would not be able to stand up at the same time there was nowhere to unpack your clothes - you could not hang your clothes in the single wardrobe as there was no room because it had an ironing board inside. I phoned down to reception to ask to be moved to a standard twin room as I thought this room was a single room with two beds in! The receptionist had a manager call me back who advised that it was a twin room if I wanted to move I would have to pay an extra £12.00 a night she sent a member of staff up to show me a room who advised me that she totally agreed with me about the size of room 232. After some time I eventually moved without having to pay anything but, I did have to ring the travel agents who I booked through to get it sorted because the manager would not help! I was quite appalled by her attitude.
We stayed in one of the recently refurbished sea facing rooms on the no smoking (third) floor of the hotel. The room was very clean and the furniture was very modern. The only downside to the room was that the bathroom was very small. The location of the hotel is on the promenade, and slightly away from most of the pubs and bars. The hotel has its own late bar/nightclub and we were a little worried that we would get some noise from that but we didn't hear a thing. The hotel houses the only casino on the island which was pretty small, but great fun. and the staff/croupiers were very friendly and helpful to us novice gamblers. A couple of downsides - the hotel lobby, restaurants, bars and first floor absolutely reeked of cigarette smoke which was very unpleasant. If you are a non-smoker, make sure you request a no smoking room otherwise you will not be able to escape the overwhelming smell. The other downside is that the changing rooms in the leisure club are pretty grotty - showers were covered in black gunk! (However the pool and jacuzzi were absolutely fine) and the pool has a fantastic view of the sea). Having seen some of the other hotels on the island, I'm sure that this is amongst the best and overall would recommend it i(f you can stomach the smell of cigarette smoke when you are in the hotel's public areas.)