Island House Hotel
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Swimming pool
- Business Services
Historical Traveler Reviews Island House Hotel Mackinac Island
Fantastic hotel on the Island
Stayed at the Island house in the fall and had a marvelous time. We have stayed at other hotels on the Island and this one is fantastic. The kids loved the indoor pool and the hotel staff was always friendly and helpfull. Also the food at the main resturaunt was great in addition to their other resturaunt the "Ice House".
Recommend looking elsewhere
I have recently stayed at the Island House and would recommend that you look at other accomodations prior to making a reservation here. It is a wonderful location and an Historic Landmark, but past that, it's just not worth the price. They also have a very strict cancellation policy which has been pointed out in a couple posts. Based on my experience, they appear to cater to the tour groups that stay there and not the individual traveler. I would not recommend getting the breakfast because the buffet was poor. Better breakfast food can be found in town. In addition, I found that the staff, generally, was not helpful or pleasant. In comparison, I recently stayed at the Skytop resort in PA where I paid a higher daily cost; however, the staff from top to bottom could not have been nicer and I felt that it was worth the extra cost to be treated as a customer should be.
Made the Wrong Choice
We stayed at the Island House September 14-16, 2004 and were extremely disappointed with the condition of the facilities and the disinterested staff. We made our reservations 10 months in advance and paid extra to have an upgraded larger room with a view. The room was very small and was in severe need of a good cleaning. The amount of debris on the carpet made us believe vacuums were not a known invention to the housekeeping staff. It was not air conditioned which would not have been a problem if we had windows that would stay open. The sheets on the bed were so small that everytime you rolled over the sheet would "pop off" the corner. The food on the breakfast buffet was cold including the french toast, bacon and english muffins that could have broken some teeth they were so hard. We would have checked out and moved to another hotel, but the Island House has an "early cancellation" fee, obviously put into place because so many people wanted to leave early! The day we checked out we were directed to speak to a porter about taking our luggage to the ferry, which we did. He said he would take care of it, but the luggage never arrived and my husband had to walk back to the hotel and retrieve our luggage and carry it to the ferry himself. Overall we did not get any value for the extremely high rate per night we paid. With historic properties you can't expect to have all the modern conviences, but you would expect excellent customer service and a clean, comfortable room. We did not receive any of this and would recommend that you avoid the Island House, there are much nicer properties on the island.
Her reservation was originally made for a "deluxe room". In this category, a deluxe room is "a larger room without a view of the water" or "a smaller room with a view of Lake Michigan". She chose the water view. When she complained about the size of the room we graciously moved them both to a "premium room" overlooking the water at no extra charge to them (about an $85.00 price difference).
We are a State of Michigan Register Historic Landmark and a member of National Trust Historic Hotels of America. Because of this distinction, we are not permitted to have air- conditioners visible from the street. Air-conditioning is seldom necessary on this island however; rooms located on the rear of the hotel and on our 4th floor are equipped with air-conditioning. We also have portable air conditioners for those customers with views of the water.
We do have an early cancellation fee of $100.00 as do most hotels on Mackinac Island. We run a high occupancy rate and are located on an island where there are very few "walk-ins" looking for a room. Re-selling this room would have been nearly impossible. Regardless, when guests are reasonable we find we seldom need to invoke the fee.
I have no knowledge of this couple not getting their luggage and having to walk back to retrieve it themselves. On an average day, we transport about 500 pieces of luggage to and from the hotel by horse and buggy. In spite of that, it is a very rare occurrence that the luggage does not make it to it's destination on time for the ferry departure. I would acknowledge that their luggage may not have moved at the exact moment he wanted the luggage to move causing him to move it himself.
We have in-room surveys on which many people compliment the cleanliness of our rooms. The comment regarding the carpet and sheets is distressing and we are looking into that complaint.
They claim that they paid an "extremely high rate per night". The rate was $205.00 per night. This included a free room upgrade, full breakfast buffet, and a view of the water. With all of the amenities that the Island House has to offer: prime waterfront location, free high-speed internet, high-speed wireless internet, indoor pool, whirlpool spa, sauna, 2 award- winning restaurants, cable TV with premium channels, completely updated public areas, phone service with voice mail and data port, we feel they received a very good value.
My family has run this hotel since my grandfather saved it from the wrecking ball in 1968. We have greeted well over 700,000 people during that time and we try our hardest to make sure everyone of them enjoys themselves during their stay. Sometime that doesn't happen and we work to make amends. We contacted the couple about their stay and offered to have them come back as our guests next time. We trust this will change their opinion of us.
Todd V. Callewaert
Loved the Island House
We spent two nights at the Island House (Sunday 9/12/04 and Monday 9/13/04) and were very pleased with both the hotel and the service. We had heard that the 3pm check in time was strictly adhered to, but were able to check in at 1:30 and receive all of our special requests (room large enough for a crib and with a fridge). The crib arrived in 5 minutes and our luggage arrived 5 minutes after that. Very prompt. Enjoyed and utilized the pool and free internet station. Front desk service was very good and answered all of our questions. Wouldn't hesitate to stay again. We were in a traditional (the smallest) room.
A real bummer
We went to Cheboygan to visit our son in the Coast Guard, and planned a trip to the Island House. Lousy room with no view, clogged plumbing and unresponsive or disinterested staff. Pretty disappointed in the whole thing. They have a nice porch out front to sit on, but for the money, you'd be much better off at many of the other places available. Tried to cancel the next day's reservation, but they told us we'd have to pay full price for the room. My wife got them to agree to cancel the cost of the room if *** would cancel. Well, *** was easy to work with, once we got through, (about 20 minutes) and said they would cancel the charges if it was cool with the hotel. We thought, "Great, something is finally working at this place, let's get out of here!" but then the manager changed his mind and said that they would still have to charge us full price. Uff da! Fought off a strong desire to reach across the desk. A strong suggestion to go elsewhere. The island was great, but we will not be going back to the Island House.
The Island House
We enjoyed the Island House very much. We had the governer's room and had a great view. It has great food, service, nice pool and spa. The Arnold Line is the closest ferry. Enjoyed bicyling aroung the island (8.2 miles). The travel to and from the island with luggage is not a problem - the ferry and Island House took care of everything.
The Beautiful Island House Hotel
My husband and I attended our nephew's wedding on the 4th of July weekend of 2003 and stayed at the beautiful Island House. The service and staff are excellent and the food served at the wedding reception was excellent. From the time you drive onto the dock on the mainland to take the trip across to the island until the time you leave to come home we found the service to be first class. We were among the fortunate ones to ask for a room in the back not knowing that the front hotel rooms are not air-conditioned. We will definitely stay at the Island House on our next trip but will ask for air conditioning because of health reasons. The Victorian design of the Island House and it's wonderful view of Lake Michigan do take you back in time. We had a weekend that we will always remember.
My wife and I spent our 10th anniversary at The Island House. We had a beautiful king room overlooking the marina at a reasonable rate. The staff was genuine and helpful. The breakfast buffet was excellent.
Overall this is the best hotel experience I have ever had. Thank you for a great anniversary and visit.
Great deals at historic Inn
Went to Mackinac Island this weekend and had a great time. The Island House Hotel was great, the staff couldn't have been more friendly, the Views of the water were breathtaking and the food was top notch. Since it's early we stayed 2 night with all of our meal for $300.00, it even included the ferry ride over.If you go to Mackinac Ilsand I would recommend the Island House Hotel. Check out their web cam at theislandhouse.com.
TripAdvisor Reviews Island House Hotel Mackinac Island
Travel Blogs from Mackinac Island
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