Island Travel Inn

1850 Douglas Street, Victoria, Vancouver Island, British Columbia, V8T 4K6, Canada | 3 star hotel
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Location

This 3 star hotel, located in the Downtown area of Victoria, is near Chinatown, McPherson Theatre, Old Town, and Grand Wine Tours.
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Description

       

    Historical Traveler Reviews Island Travel Inn Victoria

    Disappointing

    from

    We stayed briefly at the Travellers Inn Downtown recently, after pre-booking before our holiday. Douglas St is a busy road into the centre of Victoria, so beware traffic noise. The Adult Movie Hire Store opposite, (complete with neon sign), contributes to making this the less attractive end of Douglas St. However, the other end of Douglas St, near the RBC Museum is lovely, would stay around there next time. The rooms were alright, but once-white towels were now grey and thin - desperately needing replacement. Victoria is definitely worth a visit, just find a better hotel than this, even if you have to pay more.

    It was Ok......

    from

    We just stayed at this hotel after attending a concert at the Save-On-Foods Centre. A short 5 minute (at the most) walk. Perfect location for us. The first thing I did notice about this hotel was actually the smell. A very strange smell.... After you got used to that it was OK. The bed was semi comfortable. The thing that I noticed was the rooms were very quiet and very dark with the curtains.

    Staff at the front desk were just blah.... Not happy or angry..... The one ice machine in the building was located in the bottom floor of the parking garage. Not very convenient since the ice bucket you received from the hotel was quite tiny! Maybe they should put one on every floor next to the pop machine.

    All in all our one night stay was OK, but I probably would not return.....

    I've discussed your issues with the Manager and you're right...the ice buckets are too small. This issue will be addressed at our next manager's meeting after which you can expect changes to the size of the containers we use. The ice machine was moved after we received concerns from guests about the noise from and around the ice machine when it was located near our guest rooms. Although not in the most convenient location, the move restored the level of comfort that our guests have come to expect.

    Should you plan a trip to Victoria again, please contact me personally to discuss your next stay at one of our fine Traveller's Inn locations.

    It is old and smells

    from

    I was very disappointed when I arrived the hotel. The lobby was very small and there was no washroom on the main floor! I arrived earlier than the check in time and asked if we could leave our lugguages in their luggage room or check in earlier if my room was ready. Of course, no room was available for early check-in. Also, we could leave the luggages there but still needed to show up at 3pm to bring our own lugguages back to our own room, the cleaning lady would not do that for us!!!

    Our room had a very bad smell and the furnitures, bathroom and beddings were old. I could see rust on the door hindges. There was no hair dryer provided. When I booked the hotel, I was impressed by the king size bed they promoted, but was very disappointed because the mattress was old, you could see that both sides were pressed down after tear and wear, while the middle part of the bed was still firm.

    I understand that Victoria is a tourist area and definitely the price for hotel room would be higher than average. However, to pay more than $120 for a room like this is not convincing, I would say it only worth less than $80. If you want to relax and enjoy the harbour view, pay a little bit more and book the hotel room near the harbour.

    Check-in and check-out times are advertised on all promotional and booking sources. We can accommodate an early arrival at a reasonable time, unfortunately, you checked in a bit too early during one of the busiest times of the year. It would have been unfair to place you in a room that was not entirely ready for occupancy. The smell you noticed was the citrus-based disinfectant we use to ensure that all rooms are in the highest state of cleanliness. The citrus smell may seem strong at first but as you most likely noticed, it dissipates very quickly after it is applied.

    I spoke personally with the manager regarding moving your luggage. None of our room attendants were available to take your luggage to your room, immediately, once it was ready for you. The fact that you did not request that your luggage be moved may have contributed to the concern you noted.

    I've gone over your assessment, calculations and subsequent rate recommendations for our rooms. All Traveller's Inn locations work very hard to maintain the wonderful ratings we have been assigned by the governing bodies that oversee the tourism industry locally, nationally and internationally. We are continually being recognized for the quality of accommodation we offer at the reasonable rates we charge.

    Surprisingly Quiet for a Downtown Location

    from

    We had a very comfortable nights sleep in the huge king sized bed. The staff were friendly, accommodating and efficient. Very good location and handy to walk to restaurants. Parking no problem. Thanks.

    More like Two Stars

    from

    Travelled with another couple that didn't want to spend a lot of money. I checked the site for this location and the picture does not match the room. They, of course, put their best room on the site. Don't be fooled, this is more like a 2 Star if you are using the U.S. and European standards. The beds are very comfortable, rooms were painted but needed a little work. So much furniture, hard to move around when sharing with another person. Nice touch in-room coffee and also coffee and tea downstairs in the a.m. Location is not the best, but there are local buses close by that you can take to Buchart Gardens or downtown. The staff very friendly and willing to help. There was a mix up with the free shuttle guy, waited over 1/2 hour to pick us up, but he kept apologizing for the delay. All in all, if you are looking for a three star and above, look elsewhere. If you are comfortable with a two star, this would be the place.

    Superb Service

    from

    I was in the city for a conference at the University of Victoria and stayed at this hotel. I had a very good room but what impressed me the most was the service I received from Claudia at the desk and a housekeeper. They were both cordial and efficient.

    Run-Down Rooms

    from

    We stayed one night in Traveller's Inn Downtown and really found it to be quite run-down. The chairs were filthy (who knows when they were last cleaned or what was on them), the towels threadbare and the baseboard heater broken (luckily it was summer and not needed). The hotel attracts younger people who like to party -- we had the Marines above us which did not make for a restful night. I would suggest paying a few extra dollars and staying somewhere NICE.

    With regards to the chairs they are cleaned as per our regular maintenance schedule, as well as replacing them when needed.

    I invite you to contact me personally at geoff.wallace@travellersinn.com so I can investigate the matter further.

    Thank you

    Geoff Wallace

    General Manager

    Traveller's Inn Downtown

    Stuffy rooms

    from

    if you think this is a budget hotel , you are in a trap,u will end up paying 30 bucks more than the rates they offer. And if u want their free continental breakfast better wake up at 7 and go down.We went to the lobby around 8:30 and had to be content with coffee and orange juice . The rooms are too stuffy and the A/C makes too much of noise.

    With regards to the Air Conditioning Units, we have modern Air-Conditioning, and the majority are only 2 years old. They were recently serviced as well for the summer season.

    It is thanks to guests like you who provide us with constructive criticism and feedback that we are able to improve our services.

    Geoff Wallace

    General Manager

    Traveller's Inn Downtown

    TripAdvisor Reviews Island Travel Inn Victoria

    2.50 of 5 stars Fair
     

    Travel Blogs from Victoria

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