Copenhagen Island Hotel
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TravelPod Member ReviewsCopenhagen Island Hotel
I read several reviews about the location of this hotel. While it isn't in the center city, it was an easy walk for us.
After we checked in we visited the large shopping mall next door, but quickly decided to have dinner at The Harbor restaurant in the hotel.
We had the vegetarian entree along with a bottle of their house wine. Great food!
The staff seems helpful and I think the hotel is a good choice for us, walking to the attractions is a plus for us!
I have a few notes to add at the end of our stay. We found remarks about the bedding in the hotel to be true....the mattress are too soft. We felt like we were sleeping on a trampoline. If you're with a restless sleeper you won't get much sleep. Also the linens are some kind of synthetic blend...irritating to sensitive skin. This is a real shame because the room is lovely, these items need to be fixed.
Also, the staff helpfulness varied. We asked for some information about the local boat bus service nearby and the clerk said she didn't know anything. When we pressed her she said she would check. When we came back later she gave us a schedule for the boat going the wrong direction. Later we found our own schedules and even brought back a few to give to reception. Then the young man laughed and said, oh yes WE know...well obviously they don't ALL know.
While the location of this hotel can be a negative to visitors if you have a Copenhagen card you can use the train or the boat service back and forth, both were easy, and the river trip was lovely. Now if they fix the beds we'll come back!!!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Copenhagen Island Hotel
Terrible service at the Copenhagen Island Hotel
My family stayed in 2 rooms at the Copenhagen Island Hotel from Sep 12-17, 2006. The rooms were reserved through a medical conference that was occurring in the city at that time. The following are the positive and negative (mostly negative) aspects of our stay:
- rooms clean, modern design, spacious bathroom
- excellent breakfast buffet
1. Very rude front desk staff ... not just one but several!
- despite checking in early, we were given rooms on the ground floor and when I asked for a change, she initially refused and when I demanded a change, it turned out that there were multiple rooms available on the top floor that she was "holding for later"?!
- when I asked about available sightseeing tours in the city ... I was told that they were "all done as of August 30. There is nothing I can do to help you." Turns out that there were plenty of sightseeing tours still available but unlike what it says in the description for the hotel ... the front desk staff were NOT helpful at all to arrange any of these things. They were also not knowledgeable about available services.
- when I requested taxi service, I was told "we can request but we don't know when they will arrive. If you're in a hurry, you should have come down earlier."
- when I requested for bellboy service at 5am for my departure, I was told "we can not help you with the bags. I am too busy right now." (at 5am?!)
- overall attitude from most of the front desk clerks was cold and aloof
2. There are steps to get up to the lobby and only one very slow lift to allow for baggage. Not user-friendly.
I will never return to this hotel and would not recommend any of you to stay there.
Best shower, worst service
The location of this hotel is quite good, just a 10-15 minute walk to the central train station and Tivoli Gardens. And since it just opened in June 2006, it was nice to have a room/bathroom that was not worn in appearance. The shower head was absolutely fantastic but their service (including the cleaning staff) was not very good. For example at 9:00am in the morning, the lobby was still not cleaned of the empty drink glasses and cigarette butts from the nite before. Things got off on a bad note for us immediately when the desk clerk who started to check us in, receveived a phone call and then told us we needed to have another desk clerk finish the check-in process because the call she received was going to take a long time. Also, we did not receive the superior room with a harbour view that I had booked because in their words "they were overbook and we were lucky to have even gotten a room." I don't know if they still hadn't worked out the bugs because the hotel is new but this is not a cheap hotel and I really expected better service for the price.
Could do a lot better!
We booked our rooms direct through the hotel website but they had no record of our booking. The person before us in the check-in queue had a similar problem.
I agree with so much that has been said by other reviewers. While the hotel advertises itself as being central it is a long walk from the Central Station. The rooms are small with very little storage space. The wardrobe is very difficult to open and the automatic lights are very annoying. We had to cover the sensors.
While the beds are comfortable they are ridiculously bouncy. It is like being on a boat in choppy water if the other person in the bed moves. After a fairly sleepless night we changed rooms for one with twin beds for the second night.
The water views are nice but because of building works there is a noisy pump which starts up intermittently, even during the night, which also added to our sleeplessness. We were glad that our second room looked over the road. It was much quieter.
Even though the hotel had been open for two months by the time we stayed there there was still a lot of building work going on and problems in some of the rooms. Our air conditioner leaked for example.
Perhaps these were all teething problems and things including the lack of good customer service will improve. However I'm not sure we'd choose to stay here again if we return to Copenhagen.
Designer hotel which could do better
As other reviewers have said, the island hotel has only just opened. During my stay, one of its lifts was out of action, the fire escape was "closed" due to its unfinished state, carpet was being glued down and I even spotted a fire alarm box hanging off the wall in one of the corridors. On our arrival, I thought I would have a view of the water which the hotel is built on. I did not! One side of the hotel faces onto the drab, railway lines and train depot as well as the busy dual carriageway that carries traffic in and out of the city. There was an extra charge to stay in a room overlooking the water which is ridiculous. The hotel was very busy and it felt impersonal. The corridors are narrow and the rooms are not very big. Yes there is a plasma screen tv in each room, but I felt that some things had been overlooked in the room design. There wasn't a mirror in the bedroom or even a shaving mirror in the bathroom. I would not want to bring luggage larger than hand baggage into the room as there really wasn't the space to store it and the beds were small. Breakfast was fine, but the restaurant was crowded. There just didn't seem to be enough room for people to serve themselves because of the way the furniture had been designed. The hotel is not well located. It is a long walk from the key attractions and it doesn't seem to be trying hard enough to offer something good.
The hotel is ok not worth the money. $995 dkk night. When I booked the hotel room I was told that I would receive the vat tax back and was told many times at the hotel the same thing, when arrived at the airport they denied it.
I think the staff aren't trained properly, the hotel opened on Friday June 23, when I went when the hotel was still under construction.
The breakfast not much selection and service was lacking. the management team need lots of customer service training, the room are nice plasma tv lots of chrome no safe, they wanted to clean the rooms early maids didn' t speack any english in the future I would do more research at the hotel I am staying at.
Overall (1 to 10) I give it 2
Great Hotel in Copenhagen
Location- The Copenhagen Island Hotel is away from the center of activity. The Central Station/ Trivoli stop is the center of activity and that metro stop is called Kobenhaven H. The hotel is located at the Dybbolsbro metro stop which is one stop away. You can buy a card for 10 rides at the Central Station. You must punch the card each time you ride the train or metro. You need to buy the card before you get to the hotel because there is not a person to help you at the Dybbolsbro stop. There is a ticket machine there but it is not in English.
The Hotel sits on the water and is very scenic. It is next door to a three level shopping mall which has a grocery store and many places to eat.
The hotel is new and is still under construction. Our room was average size with a beautiful view of the water. It was clean with a comfortable bed and great TV. The bathroom was almost as large as the bedroom. The lighting is wonderful. The breakfast was a nice surprise. We took our own luggage up to our room. I think there was only one bellman there.
If you are wheelchair bound or have a hard time with steps, this is NOT the hotel for you. To get to the lobby you have to go up about ten steps. They have a lift for wheelchairs and luggage but it was not woking when we tried it and there was no one to help us. If you have active children, this is NOT the hotel for you. This hotel sits on the water and there are no rails to keep a child from falling in.
My husband and I loved the hotel because it was quiet, pretty , modern, had air conditioning, and was affordable as compared to other hotels. We had post cruise friends staying in other hotels near the center of activiy and they were dissappointed in their rooms. We were not.
Hotel is brand new and as of the time of our stay (late July) many parts of the building were still being worked on.
All rooms are the same size. "Superior" rooms face the harbor instead of the street. "Executive suites" have a small balcony that you can actually walk out on.
Rooms are clean (expected since the hotel is brand new) but small. Breakfast was quite good and in a nice room with a harbor view. As others have said, hotel is quite far from city center and attractions (though they advertised themselves as being close to everything, which is why we booked there).
Be careful if you leave your luggage there after checkout. We had something stolen out of our suitcase.
PROS: cheap (it was for us anyway)
CONS: far from everything, what's up with the half shower door, annoying motion-activated lights near floor on night stand
I would not stay here again. The Marriott is also on the harbor -- it has bigger rooms and is a nicer hotel overall. Or, I would probably stay in Ny Haven district instead to be close to shops and restaurants.
A hotel with potential for development
Copenhagen Island Hotel has been opened in Summer 2006. It has approx. 320 rooms and is located in the south of Copenhagen, in the "Gasværkshavn" (gasworks harbour).
You can at best get there as follows:
from the airport:
by bus no. 30. It takes about 45 minutes from the airport. That's long, but you do not have to change to another transport system. Get off at the "Fisketorvet" shopping center, which is just a 2 min walk away from the hotel on the same side of the street as the bus stop (the street is named "Kalvebod Brygge"). Go inside the shopping centre, keep left inside and use the escalator/lift down to the ground floor. That's the most convenient way with your heavy luggage.
from the main station:
by S-train to "Dybbølsbro" station, just 1 stop away (5 min). You can take many south-bound lines, e.g. to Frederikssund, Ballerup, Høje Taastrup, Hundige or Køge (check the line map to make sure that the train stops at "Dybbølsbro", which will mostly be the case). From "Dybbølsbro" station it takes about 5 minutes to walk to the hotel. You can also use the
The hotel is officially rated with 4 stars (I will give it 3 stars with an additional small minus).
- modern, shiny architecture and fancy interior design
- well equipped, stylish rooms, with a large LCD TV that has a lot of tv stations.
- large breakfast buffet
- a large shopping centre ("Fisketorvet") is directly adjacent to the hotel. There is also a multiplex cinema ("Cinemaxx") which shows many movies in their original language with sub-titles.
- hop-on/hop-off waterbus boat stops at the shopping centre (see below)
- quiet in the night if your room faces the harbour side (see below)
- S-train station "Dybbølsbro" just 5 minutes away (see above)
- the hotel is a 20 min footwalk away from the "centre" (main railway station) of Copenhagen. The "Tivoli" fun park as well as the entrance to the shopping street, the "Strøget" at "Rådhus Pladsen", are only a little further away. That may not seem too much, but after a long day of walking through the city, you might rather want to have accomodation closer to the attractions. Yet, walking along the harbour-front with its ultra-modern architecture is also fun on dry and sunny days.
- There is no free Internet access (which is different to what the other user stated here). Instead you either need to use your WLAN enabled notebook for 120 DKK/24h (512 kb/s up-/downloadspeed, but we couldn't even manage to get a stable connection) or use computers in the business centre on the 1st floor (2 DKK/min).
- the breakfast room is too small (or over-furnished) for the masses of guests; that makes breakfast no pleasure despite of the good food.
- no safe in the room for your valuables
- the designer wardrobe is too small and very difficult to open (just a tiny little silver knob on a heavy foldable door)
- no international newspapers to buy at the hotel
- no shop in the hotel
Things that others may see different:
- staff at the reception could have been more (customer-)friendly. Since they are still a brand-new team, I am sure they will learn about the importance of being nice.
- the mattress is very soft and in a twin-bed you need a motionless partner, otherwise you will get seasick, when he/she turns round.
- room service could be improved. The bathroom could have been cleaned more thoroughly (OK, we may be rather critical, but all that shinyglass, mirrors and chrome-plated items simply demand more polishing). Also, they wanted to clean up our room before 9 o'clock.
Summary and some tips:
The hotel tries to reach business people as well as tourists. But it fails when addressing families: You have to enter the lobby via a stair which makes it difficult to handle perambulators. An ascent would have been handy (also for heavy suitcases); instead, it offers a special elevator for wheel-chairs.
Hotels in Denmark are known for the fact that price and performance don't stand in a reasonable relationship. Take the quality of the orange juice as a litmus test ... this hotel follows this rule.
If you decide to stay in Copenhagen Island hotel
- you should definitely ask for a room to the water side (harbour); those rooms have an even number and are called "superiour [double] rooms". Of course they are more expensive than those facing the street, but, after all, holiday time is the most precious time of the year.
- take a higher floor, i.e. 3rd, 4th or 5th.
- take a 24h-ticket for the hop-on/hop-off waterbus boat right at the beginning of your journey. It's a good way to get a general overview of the city. The "blue line" stopps at the mole by the "Fisketorvet" shopping centre (see [--]) and the ticket that you can buy
- rent a bike to discover Copenhagen; we hardly know any other capital city that is so ideal for bikers as Copenhagen. At the hotel, the rental is 100 DKK/day; you need to reserve the bikes the day before you need them. The quality of the bikes is OK.
- buy a Copenhagen Card (24 or 72h, free public transport and admittance to a lot of museums and attractions, or at least discounts); the receptionist told us that they "normally" sell these cards ... we had to buy it at the tourist information opposite the central station.
- if you need Internet access, you can use the much cheaper Internet café "Sidewalk Express" inside the "Fisketorvet" shopping centre under the glass "pyramiden" on the upper level. That is only 19 DKK/60 min and you may use up your pre-paid charge over several days.
A Work In Progress
My husband and I spent two nights here prior to embarking on a Baltic cruise. The hotel just opened for business this summer and construction is ongoing; however, this did not hinder any aspect of our stay other than having to ask for an ironing board and iron which should have been in the room. We did take note of the fact that air conditioning was being adjusted and was turned off for a twenty-four hour period, during which time we arrived. Fortunately, the weather was not quite hot enough to make us uncomfortable for that short period.
I had asked for early admittance to our room since our plane landed at breakfast time, and we were pleased our wish was granted. The room was typically European, closet-sized; our ship cabin was bigger! There were no luggage racks in the room. Perhaps they are on order!
The hotel location is a 15 minute hike from Tivoli, off the beaten track, rather than being centrally located. Since we were not in the center of Copenhagen, our room, which fronted on the street, was very quiet.
Breakfast was a wonderful buffet, with all kinds of hot and cold items. Dining room is attractive and consists of three levels, overlooking a canal.
There is a room with several computer for guests to use. At least two are free of charge.
The hotel is next to a shopping mall, complete with movie theater and grocery store.
Good amneities but too far from city center
Stayed 3 nights there in mid July. The hotel is at least 20 minute from Tivoli Gardens or 30 minute from the city centre. It is however located 3 minutes from the train station which is only 1 stop away from Central Station.
There was still a bit of construction in the hotel during our stay. The rooms are a bit small but very modern and the breakfast (included in rate) was pretty good. The front desk and concierge were OK but not overly helpful. The fitness center is small.
Because it is located in the industrial part of the city, there are no taxis outside the hotel - will have to call taxi from the front desk. No restaurants near the hotel at night.
Will probably look at staying elsewhere closer to the centre on our next trip.
TripAdvisor Reviews Copenhagen Island Hotel
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