Isabella Hotel and Suites
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Historical Traveler Reviews Isabella Hotel and Suites Toronto
Amazing managment/great hide-away
My stay was overwhelming. From the moment I entered the hotel, everyone was so kind. The cleanliness of the public areas and guest rooms was second to no hotel in the city. Thank you for making my stay in T.O memorable.
Close to the Heart
Stayed at this little gem while in the city for a seminar. Found the rooms to well kept and staff (who I saw) to be very friendly. I liked the fact it was close to the heart of the city and yet in an area that was not very busy.
Would recommend this to any business traveller looking to relax and unwind!!
i would like to say that this hotel has been a god sent for me. i am in the city alot with the starting up of a new business. For the price it has accommadated my needs beyond most other hotels in the area. The staff has been nothing but friendly to me and having stayed there as often as i have they are a big part of my returning. They have provided above and beyond what you would get with a major chain, guided me both with my business and personal stay. Places to eat, how to go to get to where i need to be.
The rooms are small but suit my needs well.
I personally have never seen a single bug and have now stayed there over 40 times.
It is so nice to go into the hotel where they know my name and care about my comfort.
Extremely Bad Choice - Save Yourself The Grief
I've never stayed at such a dirty and bug infested place before. Yes I admit the price was eyecatching, but I found out too late that it was a high price to pay in return. When I first saw a big flat brown spot on my shirt I thought it was a stain or fuzz, it was only when I tried to use my hand to remove it that I realized it was a bug. Totally freaked me out.
I had to see two doctors plus a dermatologist because yes - the condition of my arms and legs were that bad - I had massive huge red swollen bumps and rashes with a hole in the middle of each bump - and I had several - imagine how digusting that looked. The doctor pretty much deducted that it was insects/bug bits and the worst part is that the scars and wounds could take up to a year to heal! This whole experience has caused me a lot of pain and suffering. Ultimately it is your decision, but you should really think twice before staying in a place like this.
The management and ownership of this hotel are committed to maintaining a clean, safe, comfortable environment for its guests. After reading this review, we retained the services of a pest control company to inspect the premises and find the source of the infestation. We have since been advised that there is no infestation and in fact, no bug problem. This was consistent with our suspicion. Although we regret your stay in Toronto was not pleasant, we feel obliged to respond to your comment and clarify that there are no bugs at the Isabella Hotel. Unfortunately, we are unable to control the transport of insects from one place to another and suggest that perhaps the insect that you saw was transported by you from elsewhere in Toronto. That is the only explanation we, and our the team of pest controllers, could provide.
Once again, it is unfortuante your time in Toronto was not pleasant. We welcome you to return to our city and not let this experience sour your image of Toronto.
Not a bad little place
This is an adequate hotel with LITTLE rooms at a nice price. Like some other reviewers we also had the issue of different price charged to that advertised to their website. We found the room to be spotless including the bathroom but very small, not ideal for a couple but fine as we were there for only a couple of days. The area the hotel is in is not great (as advised by a friend who is a cop in Toronto) but fine as long as you don't spend too much time across the street near the flats. Parking is an issue at this spot but you are close enough to walk into downtown Toronto although it is a decent walk.
We found the staff friendly although not the most professional and on one morning they had run out of breakfast which was included in our rate. The hotel has a nice little beer garden out the front but it wasn't warm enough for us to enjoy it. If you have the money then stay somewhere else, if not then this hotel is ok for a few days.
Not a bad place for one night
Trying to find a hotel to stay in for under $100 CAD in downtown Toronto is quite challenging, let alone trying to find any place to stay during the film festival. I wanted a place to stay that was clean and safe and near public transit.
The hotel is really close to the subway, maybe a 2 minute walk, and it doesn't run under the hotel, so you're not disturbed by trains running all night long.
The lobby was very fancy but the staff could have been a bit more professional. When we checked in, the front desk person was in an arguement with his "roommate" on the phone, and he was loudly complaining to us about the cleaning staff not letting him know which rooms were ready. After being up since the crack of dawn and travelling half way across the country, I did not need want to be kept waiting by this guy nor have to hear his complaining.
Once we finally got into our room we found it was really small and could us a fresh coat of paint and new carpet. The sheets were clean, I didn't see any bugs and the tv worked. The bathroom was small, but really clean and could have used some face clothes. I would probably use this hotel again the next time I visit Toronto, but I would definitely get a bigger room (like one of the suites instead of the standard room).
It's Alright. . .
I stayed one night with my b/f here b/c we needed a cheaper place and this hotel looked nice from the pictures and people seemed to have given it good reviews.
We stayed in a standard room. It was pretty small. I think it's fine if you're 1-2 person or staying there just for a night or 2. If you're staying there for a week for an actual vacation, I think you'd need a larger room. In the picture they advertise, they show a bed and tv. That's pretty much the whole room. The only other thing included in the main area was a chair and an end table.
The staff there were friendly and quickly solved our problems/concerns. The only thing is, I thought our problems/concerns were so basic that I found it odd that they overlooked it. At first our tv didn't have a remote control. I wasn't sure if we were supposed to have one or not so we called the front desk and someone came in a few minutes to give us one. It turned out that this control also didn't work, so we called them again and they sent us another one that did work. As we were going to bed and pulled off the covers there was a cigarette burn hole in one of our sheets. It was very late, maybe 12:30am or so. My b/f wasn't concerned about it, but I was. I don't think there should be a hole like that in our sheets. The front desk said that there are no maids at this time but if we want someone could come down and get an extra sheet and we could replace it ourselves. So that's what we did. The guy at the front desk was very apologetic though. It was kinda a hassle, but I thought it was disgusting in to have that cigarette burn hole there in the first place so better to change it myself than sleep on that. These weren't HUGE problems, but I don't think they should've happened.
The area itself around the hotel isn't that great. But it is a 5mins. walk to a subway station, so that is handy.
What I didn't like was that on the website they advertise a standard room for $79. I thought that was how much it would cost. At checkout, the cost was $99. I told them I thought it was $79 and they said that's only during the winter, during the summer all the prices are raised. That's very sneaky b/c they don't say that anywhere. I think they should definitely emphasize that b/c I certainly went there thinking it was only $79/night. If I had know it was almost $100 for a night, I would've just gone to a better hotel that cost $100/night or went to a different hotel for a lower price.
Good value in Toronto
Stayed at the Isabella for a business/pleasure visit to Toronto early June. Good location-easily accessible to transportation to attractions. Had some problems with checkin-was twice put into occupied rooms. Straightened out on third try. Was told staff member handling checkin was new. Also had elevator and airconditioning problems during my stay. Elevator was fixed the first day, airconditioning was not which was a problem since there was a heatwave that week. Staff was apologetic and dealings with them were always pleasant. Nice area and good value for the money.
A Gem in the City!
So I definitely took a risk when I booked a room in a hotel that I had never heard of, but I decided that with their rates and the pictures I saw on their website, it looked perfect. Well, I was right! I stayed in a standard room, and although the rooms are small I didn't mind. It was clean & comfortable. The interior design was modern and I had all I needed in the room. A TV, phone, hair dryer, nice bed, clean linens, toiletries, etc etc. The staff is so much fun to talk to! Since it's a small hotel you get to know the staff pretty quickly. It makes you feel special because by the second day most of them know your name! That was cool, usually I just walk by the front desk and don't even make eye contact with the guy/girl sitting there. I will definitely go back to this hotel and am looking forward to my next trip to Toronto. Hopefully this time the weather will be good so I can have a beer on their patio!
TripAdvisor Reviews Isabella Hotel and Suites Toronto
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