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Historical Traveler Reviews InterContinental Wellington
OK but some real problems
Booked a junior suite with a view direct thruough the Intercontinental site 4 months before staying. No-one to help with bags at check in, we did not have much but would have expected it. That was really no problem until we got to the room.The room had a big office block looking straight into the sitting area and the harbour could just be seen by peering over the desk. I complained and as the hotel was full I was stuck with it but it was a huge bit of cheek to be then told by reception staff that 'in Wellington that is a city view'. Rubbish - anywhere that is a view of a big office block with literally hundreds of workers able to look in the room - the office block is just across the road. There are junior suites with great views BUT it is very wrong for them to list this as a view room (and that was why I booked it and paid a premium price for it). It is not worth paying the premium and getting this - and I was told that the better view rooms cannot be selected when booking. The room does also stretch the definition of a 'suite'. It was a reasonably sized room with the bathroom jutting into the middle of it - it was really only a room by most good hotel's standards and NOT a suite. I thought service was poor, the 'suite'sub-standard and the hotel's website to be very misleading. Probably an OK place if you get a good cheap deal or are lucky enough to get a view room - but you can pay big bucks for not a lot here - a bit of a dissapoinment.
Make sure you have a view !!
Having looked at the other reviews of this hotel which we've just returned from it is clear that you can have very different experiences at the same hotel.
We arrived after a long car journey from Mt Ruapehu and were delighted with our room overlooking the harbour on the 8th floor. It was actually a junior suite with an adjoining room for our kids. The room was very stylishly fitted out and the view was absolutely excellent. Watching the wide variety of craft coming into and out of the very beautiful harbour is a delight only matched in a few other cities like Sydney (where we live) and Vancouver.
Whilst I'd have to agree that the lobby areas are pretty much standard/bland business hotel and fairly charmless they are hardly offensive. We don't spend all that much time in hotel lobbies, preferring to look around the towns we're holidaying in and so I don't put too much emphasis on the mega-grand entrance.
The restaurant is par for the course for this type of hotel, efficient but nothing overly special. Since Wellington has a wonderful foodie scene set all around Courtney Place with tens of stylish and enticing restaurants, I'd question why you'd eat here anyway except for breakfast which is quite acceptable.
We found the concierges very friendly and helpful too. The pool area/gym is absolutely fine and they are the only hotel with a pool in Wellington - big consideration with our family !!
I suppose that if we'd had a smaller room facing away from the harbour we wouldn't have been quite so impressed. We always book through the internet and I thought that the NZ$230/room that we paid was more than fair for what we got.
Disappointing and soul-less
The InterContinental Wellington hardly deserves its five star rating and has to be one of the most soul-less, dull and uncharming hotels I have ever stayed. Despite being asthmatic and specifically having asked for a non-smoking room, I was put in a stale-smelling room on a smoking floor and told that to move to a non-smoking room I would have to pay an additional charge by a very unsympathetic and unfriendly receptionist. After complaining to the manager, we were moved to a non-smoking room, but only after much persuasion. Even the room we moved to was not perfect, tired and dreary with no view and little charm about it. Certainly not worth the expensive five star prices that it charges, this hotel seems to be mainly frequented by businessmen who do not require charm or soul. Not recommended for holiday-makers.
Great experience - want to return as soon as possible
Thoroughly enjoyed our brief stay there in mid-December and hope to return. Paid only US$118.78 through chain website (non-refundable, advance rate). Got the option of adding on 'club level' at arrival for NZD$65 and found the free breakfast, afternoon tea including cakes and pastries, and evening h'or doervres-drinks that resulted to be well worth it for my husband and I. (We were quite surprised throughout our trip that food prices seemed to be relatively inflated when hotel prices were so reasonable.) When we arrived, we found the parking lot confusing and found that you really need to do valet at NZD$10 per day, but it gives you unlimited in/out priviledges and no tipping is expected. They also happily unloaded and loaded our luggage (5 pieces) between the car and our hotel room and left before could be tipped. Room was very tasteful and of reasonable size. Concierge staff was very helpful in booking day tour and asked tour operator to adjust slightly to our wants. Also came up to us in lobby while we were pondering our activities and offered helpful advice. Staff was thoroughly professional and helpful throughout. Could not have been happier with our stay there -- it was by far the best of the 4 different hotels we stayed in while in NZ (all of which were quite nice).
Any floor except the 2nd floor !
The Intercontinental (formely the Parkroyal, for those whith a long enough memory) is supposed to be the best hotel going in Wellington. Well, if you stay on any other floor apart from the 2nd, I am sure it is. Got put in to the yet-to-be renovated second floor and it looked tired from the moment you step out of the lift. Most of the other floors have been done up and look good. Sure, the final of the rugby championship might have had something to do with that but it was a merely average stay and, without wanting to be completely disrespectful, I might have been better off staying the night at the Ibis which is almost next door and saving a bit more money. Almost everything comes from Parkroyals days and is up to its use-by date, frankly.
Service was, however efficient at both check-in/out and concierge which was good. It's proximity to the CBD (offices and shopping) is of course a plus. I would stay there again, but I hope that I can get a better room next time !
My home away from home!
My husband and I stay at the Intercontinental Hotel when we come down for his business 2-3 times per year. We usually stay for about 10 days at a time, so we know the staff very well now. I feel like this place is my home away from home. Everyone there makes us feel like family. We prefer the 9th floor suite rooms, with the separate den, since my husband likes to watch TV late at night while I'm already long asleep. The rooms are quiet and the beds are so comfy! I can't wait to get back down there this December and see all my friends at the Intercontinental!
Average business hotel
Nothing special about this hotel. But it was quiet, clean and had free washer and dryer facilities for guests. Very good location though.
Breakfast was pretty mediocre but the same restaurant for dinner was outstanding!!
Average Accommodations, Above Average Prices
This hotel bills iteself as the "only 5 star" hotel in Wellington, but there is no evidence of 5 star service or accommodations here. The rooms, even refurbished, are indistinguishable from any average 3-4 star business hotel on earth. The gym was comprehensive, but the gym locker room was like a public washroom- nothing remotely luxurious or even 3 starabout it- 2 star. The location is fine, but the James Chancellor's is better- and the lobby at that other hotel is hip and lively whereas the IC Welington seemed dreary, unstylish and dead as a doorstop, even at 5:30 on a Friday. I think that if I had paid about 60 USD for this hotel I would not be complaining, but I paid over 100 USD and I'm not happy that I did. Almost any hotel in Wellington's CBD will be well located and safe. There is no need at all to be fooled into thinking this is a deluxe property worth a "splurge" it is not and you should save your money and spend it on something else in the city.
The Best Staff in the World
The ParkRoyal Wellington, now an Intercontinental, has the best hotel staff in the world. For the better part of three years, I was here on a monthly basis and saw them at their best and at their worst, but their worst was still very, very good. The building needs some work, but with a staff like this - the doorman, the drivers, everyone - you really don't mind at all.In tried almost every place else in Wellington from B&B's to the Duxton, and this is the ONLY place to stay. Across from Queen's Wharf, where you'll find the best food.If you're going to Wellington, you need look no more.
Inter-Continental Wellington is the BEST!
This was one of the best experiences I've had at a hotel. It is in a wonderful location with views of the bay and within walking distance to many attractions. The staff is extremely service oriented and very friendly. The rooms are well laid out with stylish contemporary furnishings and nice linens. The bathroom is devine, large and well lit and has a two person tub with jets. Room service breakfast is delicious and a wonderful value. Very good fitness center with a personal trainer available, also has indoor heated pool, jacuzzi, and sauna. I would live in this hotel if I could!
TripAdvisor Reviews InterContinental Wellington
Travel Blogs from Wellington
I had a wonderful , wonderful final few days on the South Island. I had ample time to explore the bays, beaches, communities and vineyards of this region of NZ. My stay with long lost friend Julie and her husband Kevin was not only warm!, welcoming and lovely but it was great to visit with folks who had made this country home. Julie is from US, …
... up it, and the list just goes on and on! Was good fun though really enjoyed it. After we went to our friend Lisa’s and she had bought us fish and chips and offered us her shower. And get this I ate fish! I don’t know if I liked the fish or the batter. Haha the fish was better then the fish shop at home, I believe it could have been yellow shark fish! I was proud, the thing is there chips are not proper fish and chip shop chips there just ...
... week which made it tempting to stay inside. We met Simon for lunch, walked along the beach, ran in the forest, cooked a meal and got presents for the Poulsens, went to the Re:start mall, cycled to Sumner to see The Railwayman at the cinema there, and after contemplating one last cycle up Mount Unpleasant for the view, we decided to go straight to the Rocks café for a farewell coffee instead. We also had an unforgettable late night jam session with Rowan from across the road ...
... no other. Standard lamps in the shrubbery, laser shows and haunting music emanating from brightly lit plates - Power Plant was a feast for the eyes and ears. It was very clever and we really enjoyed it.
The evening ended in something of a damp squib, we returned to the city via the tram and even though it was only 9.15 we couldn't find anywhere still serving food. Not to worry, a trip to ...
... anticipation to see if anyone would be in our room. Nope no one. We got ready for bed and had an early night as we were getting up early for the Ferry the next day. I drifted off but the night took a scary turn. In the middle of the night at around 3 in the morning I was woken by the creeping of our door. Someone was coming in. This was going to be awkward as our stuff was literally everywhere. Just as I thought I would have to ...