InterContinental Toronto Centre
How has this hotel rated in the past?
- Minbar in room
- Room service
- Swimming pool
- Reduced mobility rooms
Photos of InterContinental Toronto Centre
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Historical Traveler Reviews InterContinental Toronto Centre
Great value, nice hotel!
This hotel was very nice - not great - but for $85 U.S/night, it was a terrific value! Great spa services, wonderful food (especially the delicious chocolate fondue for $16 canadian!), beautiful lobby. The rooms aren't too exciting, but the bathrooms have been updated and are very nice. The location is great and we found the staff to be extremely helpful and courteous. I would give it a solid 4-1/2 stars!!
Luckily, my boyfriend was able to get our room at about $85/night because it was at about a three star status. We weren't really that impressed by the rooms. The lobby was pretty nice, but the rooms were at about a three star status. Also the pool hours were really really inconvenient.
The staff was super nice and helped is out a lot with our sightseeing planning. Also the location is great!
Great Hotel Great Location
This is a nice expensive hotel with a great location and great staff. It was once a Holiday Inn and somethings are not functioning perfectly yet. Pool was closed for repair.
I will go back. Dozens of restaurants nearby.
Valet parked the car and we used it only to leave for home.
Just got back from a weekend at this hotel. Really enjoyed it! I got great rates using Site59. The hotel is very modern and we got a nice room overlooking the city. Nice location in the financial district -- very close to the CN tower. The only negative is that the restaurant in the hotel is ridiculously overpriced. My boyfriend and I had breakfast there -- we each ordered waffles. The bill? $60!!!! And that's before tip!
Award for rudeness
Anyone thinking of staying at this hotel should definitely reconsider. The staff would easily win awards for rudeness.
Beautiful, sophisticated business hotel
Rooms & bath are beautiful and emmaculate. Georgous view of Lake ON. First class.
Loved the Intercon Toronto Centre
Stayed at this hotel two weeks ago and had a fantastic time. Got placed in the club floor suite and was able to access all levels of the Club Intercontinental (Floor 8). The staff (especially in the Club Level) were fantastic and catered to my every request. I requested a 5pm checkout and was given one without a problem. I would HIGHLY RECOMMEND this hotel to an upperend person, not a family. It's isn't family friendly and isn't supposed to be. It's not a holiday inn.
Front St I
I stayed at the Intercontinental a month ago and It was very nice. Most of the rooms are newly renovated and I would highly recommend it.
For people with kids, its not the place. Its an upscale business hotel, not playland.
Don't take your family here !!!
Postively the most unacceptable hotel we have ever been to.This is NOT oriented to families. The pool staff was very snotty and would not allow our child to swim (even though the pool had no one in it) because children can only swim between 7 am and 9am. They claimed the child was not registered to our room and could swim there only if we paid them $40 - per day. The rude female manager/owner of the pool/spa area informed us that this is an adult spa, not a playground for children.The front desk was not helpful with our complaint whatsoever.GO STAY SOMEWHERE ELSE.
Stay anywhere but the Intercontinental on Front st.
For the narative version of our ordeal, you can read on. Basically, pretty much every staff person that we encountered were unhelpful and at times rude. For the person who took (and lost) our reservation, to the front desk clerk, to the pool attendant. We stayed in a $400/night suite that had stained chairs, a broken pull out couch and no bed sheets. For people travelling with kids, the kids are allowed (but not welcome) to use the pool from 7am to 9am only. There are many better hotels in terms of quality and value in Toronto, so don't settle for this hotel.
I booked the Intercontinental on Front St. in order to accompany my wife to a conference at the convention center. Before booking, I asked in they had joining rooms so that our kids could stay in one room and us in an adjoining room. They informed me that they did and to call the week of our trip and they would arrange it. When I called the day before our trip, I was told that they did not have joining rooms and that I was misinformed. After arguing with them, they agreed to upgrade us in a (so called) suite that had a separate bedroom. We arrived and were brought up to our room and were less than impressed with the stained worn out furniture. When it was time to put the kids to bed, we pulled out the pull out couch and realized that it was broken. Our smallest child was able to sleep sideways at the head of the bed and our other child slept on two chairs pulled together. We pulled out our bed and there were no sheets on the bed and had to call housekeeping.
We then went down to the pool the following morning (kids are only allowed from 7am to 9am). My wife signed in and moments later, the male pool attendant opened the door to the ladies change room and yelled in something about our kids not being registered to the room and they would not be allowed in. She had to explain to him that they were registered and that our suite was made up of 2 adjoining rooms. He called the front desk and confirm this. Then as my 6 year old sat beside me with his feet in the jaccuzi tub, another attendant came over to him and told him that he was not allowed to have his feet in the jaccuzi. I told the attendant that they should have a sign to indicate this and he said that there was a sign behind a palm try in the pool area. Upon checkout, our room was not a free upgrade as they had told us and ended up costing us just under $400 a night.
TripAdvisor Reviews InterContinental Toronto Centre
Travel Blogs from Toronto
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