Intercontinental Hotels Intercontinental Manila

We stayed at the Intercon Aug 24-26 and I was very impressed by their service and accomodations. We checked in early and our standard room was upgraded immediately to executive room. We booked it thru their website which is cheaper than asiarooms.com and we had a complimentary breakfast for two (valued 800pesos each) @ the jeepney. The location is ideal who want to enjoy greenbelt , Ayala, and Glorietta. One tip is to join the Priority Club and use your AMEX card for dining at their restaurants. Despite of the construction (two floors above us) the hotel staff is very accomodating. Also security in the hotel is good.

I was a little surprised that the hotel, despite being a part of the international chain, was a little tired and the bathrooms are in dire need of refurbishment. The plumbing is problematic and the flushing system ineffective. Additionally, our non-smoking room smelt like an ashtray.

That said, the hotel staff, with the exception of the service staff at the main coffee house - The Jeepney; were very accomodating and helpful.

Location-wise, it's just super!

Booked a 2 night stay for a Club Level Junior Suite and being an Ambassador member of Priority Club, I was automatically upgraded to an Executive Suite. I was extremely impressed with the Club Level staff, polite, knowledgeable and very efficient. The Suite itself was very nice with 2 big bathrooms. However, the view from the suite was awful, overlooking the roof of a lower floor. The only other problem was that the in room safe was locked and I had to have someone open it but that wasn't done until the 2nd day. The breakfast on the club level was ok, I liked being able to drop in and have a coffee whenever I liked or checking my email without having to pay the rather exorbitant charge for broadband internet access. I will gladly stay here again .

This hotel is great especially if all you want to do is shop all day. Several malls were located literally right beside the hotel. It was a short walking distance! So convenient. Malls such as Glorietta, Greenbelt, SM, Rustans etc, the list goes on. The hotel room was clean and ours had a great view of the city. Most of the hotel employees were great, they were very curteous and friendly. A few receptionists we've encountered we found to be a bit rude...that was a big turn off for us. If you were thinking of making reservations through the phone, don't. We tried making reservations on the phone and that was a big mistake. That whole process was just confusing. It was just a waste of a long distance call. So we recommend booking online, much faster! The continental/buffet breakfast from the Jeepney Cafe was enjoyable, nothing over the top but good enough for breakfast. Overall, we enjoyed staying in the Intercontinental Hotel, especially during the Christmas season because the hotel was beautifully decorated. We would stay there again if we were to visit Manila.

I spent 20 days at this hotel & I loved this hotel. The staff were very good. I would go back. This hotel is in a very safe area of Manila. It is right next door to a major shopping centre which had everything I needed to buy from cheap T-shirts, gifts for friends back home to expensive restaurants & gifts.

The room I had was a business room so it was smaller than the other type of tourist rooms but it still had plenty of room. The cleaning staff were helpfull.

The hotel is about to get a upgrade as I was asked what I thought of the hotel when I was there. The only thing this hotel lacked was a night time dance bar. It has a piano bar but was very boring at night.

i took a package tour and have chosen inter-con manila to stay last july 1-4. firstly, security staff are courteous enough. reception is average.failed to give guests preference.. bell boys wer polite and would attend to your needs..well trained... food at the "JEEPNEY" is ok. didn't saw other stuff other than the food itself , thus giving them a thumbs-up on their food hygiene( a 5 star hotel (MS) nearby has food hygiene problems). on check-out, the reception was kind enough to inform me that my car is waiting. overall good service that's why i have booked on the same hotel when i came back 4 months later (nov 1-3).

I spent five days at this wretched excuse for a five star hotel and came away convinced this property should loose at least one and in all fairness to other 5* properties actually ought to loose two. It is just as underwhelming and banal as banal can be.

Examples follow:

1- In the cafe, two women finish eating & leave their breakfast table beside me. Staff examines their napkins, deems them sufficiently clean, refolds, and places them back on table. Nice touch!

2- Swimming pool access- is from guest room out via 3rd floor. So what, you say? This just happens to be down three flights of a metal fire exit stairway. How posh is that?!

3- Room Service: Called for an additional bathrobe. Arrival time- 60+minutes. Missing room service menu. Arrival time: 30+ minutes.

Rm. Svc. Food: ordered Singapore style rice noodle with Seafood Bisque. Taste: soup, just like out of a can. Singapore style noodles: weren't rice noodle at all, but pasta and not curried as it is everywhere else on the globe.

4-Noise: amazingly thin walls- Telephone in the room next door was loud enough to wake me. Noise from door, floor and walls is coming right through.

5- Bathroom- so tiny the toilet butts up to and is tucked under the sink a tad. My 6'2" head has all of 2" to clear shower ceiling.

6- Pool side food and beverage service: I dunno, is there? In spite of my being poolside for at least two hours, on each of two days, and having arrived at about 2:30 PM *and* having seen what appeared to be waitstaff serving others I was never so much as approached- by anyone. Oh, and worse yet, there was a bar- open and staffed- within eye sight of my pool chair. So much for leisure...

7- Food: consistently the most bland, dull, unimaginative hotel food I have ever seen at anything better than a 3* property. By day four I was convinced the kitchen staff had been hired off the street without benefit of culinary training. Proportions of food placed on the plates didn't make any sense, everything tasted bland, food prep appeared to be nill.

In sum: Never in my life have I been so happy to depart from a hotel as this unworthy, unremarkable, underwhelming excuse for a 5* property. Such was the acrimony I felt on departure that I'm not even sure I can or will 'chance' booking with the InterConinental chain again. I have, however, been seriously contemplating a letter writing campaign to cause the property to be re-assessed for its star rating. It may be priced at a 5* rate, but in nearly all other respects [save for the very capable concierge staff] this property is a fair and square 3* hotel.

Nice, clean hotel. Beds a little hard. Excellent service. They even sent complimentary continental breakfast to my hotel room at 3 o clock in the AM since I was unable to go to breakfast since I had SUCH an early flight. That's service.

I really liked the hospitality here. It was a bit expensive for me. I do like collecting the United Airlines Miles and I liked the proximity to the Ayala MRT Subway station and the Ayala Mall.

Next trip through Manila, I might try the Bayview Plaza Hotel and pay a bit less hopefully and see the Manila Bay more. There is no free breakfast with this Hotel deal (priorityclub)...and like Many hotels you will see on the bill "service charge extra"..etc.

The San Miguel Beer and the nice singing in the Piano Bar my last night was very nice, too.