Top Service

Wir sind gerade von einem wunderbaren Aufenthalt im Interconti in Düsseldorf zurückgekehrt. Wir waren bereits zweimal zuvor im Interconti in Köln und haben dieselbe Qualität in Düsseldorf erwartet. Wir wurden nicht enttäuscht! Alle, von der Rezeption bis hin zum Housekeeping waren sehr freundlich! Hier versteht man, dass es wirklich um den Gast geht. Die Inneneinrichtung ist anders, als jedes Hotel, in dem wir übernachtet haben, insbesondere die Lobby mit einem hohen Glasdach war wunderschön. Auch die Zimmer waren im Altbaustil mit hohen Wänden und wertvollen Möbeln. Das Frühstück war auch sehr gut und die Angestellten waren sehr hilfsbereit und freundlich. Es ist schade, dass man für Holmes Place (das Fitnesscenter) bezahlen muss, denn in der Vergangenheit war die Nutzung kostenlos. Ein Tipp: Wenn Sie, so wie wir, ein Ambassador Mitglied der Interconti Gruppe sind, dann erhalten Sie einige Privilegien. Überprüfen Sie die Webseite für weitere Informationen.

Splendid

We were friends traveling for fun! We stayed four nights booked online special deal. The place is perfect for all sorts of trips. Facilities are modern and optimized for customers. The lobby is inviting. The staff is so friendly and helpful, from the porters, concierge, to the restaurant staff.

The hotspot feature is excellent, however the facilities in the business center are not as good, with internet speed so slow and the printer was out of order throughout our stay!

The rooms are excellent with all amenities. Cleaning was delayed when

returning after 5 hours out to an undone room. The bathroom was not always cleaned to the anticipated level expected from such hotel.

In general, an excellent hotel and experience. Needs a bit more of quality assurance on house keeping.

Super

We stayed here twice last December. Both times it was perfect. They helped us verry well, the room was gorgeous and breakfast was perfect. Besides that the location is top.

We will definitly return to this hotel.

Top service

Just returned from a wonderfull stay at the intercontinental in Dusseldorf. We've also been a couple of times to the intercontinental in Koln so we expected the same qualitylevel in Dusseldorf. They didn't disapoint us! Everybody, from frontdesk to housekeeping, was very friendly. They really understand it's all about peoples business. The interior is different then any other hotel we stayed in. Espacially the lobby with the high roof of glass was very beautifull. Also the room was high end quality furniture. The breakfast was also very good and also the staff was very helpfull and friendly. It is a pitty that you have to pay for holmes place (fitnessclub) because it was for free in the past. tip: If you are an ambassador member of the intercontinental like us you will receive some privileges! check there website for more information. A.Mateman, Netherlands

A lot of money for a poor experience

When you pay top dollar you expect the best. I did, and didn't get it. For more than EUR400 per night (yes, you read that correctly) I received a small room, with a peculiar absence of drawers (a common feature in Germany, it seems). Plus a foul stench emanating from the bathroom that someone had to attend to fix. My experience (and mood, given the comparative sums we had paid) was not helped either by the presence of a vast group of visiting Mexican football fans, who effectively rendered facilities like the buffet breakfast unusable - the hotel just couldn't cope with the number of simultaneous arrivals for meals, etc. My point, then, is that they either shouldn't have taken their booking in the first place or should have offered everyone else in the hotel a suitable discount by way of compensation. Instead, it seems, I paid a hefty premium. From a PR perspective, this was a disaster for InterCon and they should have been a great deal more intelligent.

On the bright side, the location is good - assuming, that is, that anything in Dusseldorf qualifies for such a description.

Best in Dusseldorf, but restaurant not perfect yet.

The brand new Intercontinental is a great hotel. Some minor teething problems like missing room directions and a not perfect check-in (compensated by a nice upgrade), but nothing too bad. Very well designed, great quiet rooms, perfect location (quiet part of the Ko) and wonderfull beds. Bathroom was also very nice.

Very nice doormen and other staff.

Breakfast was excellent and service very well.

Also had diner here one night. Not bad, but to be honest not good enough for the price.

Next time I'm in Dusseldorf I'm staying here.

Fantastic hotel, fab location

Stayed here for 3 nights over Xmas, and this hotel was everything we hoped for and more. The staff were really very helpful (thanks Stefan), and the service, ambience, feel and warmth of the hotels staff shone through this excellent, up market hotel.

Would LOVE to go back one day, when I'm rich!

Very classy hotel but not perfect

Stayed here in March 2006 on business and was immediately impressed with the design, very simple and very elegant - in fact very Intercontinental!

Lobby was grand, very well designed with excellent atrium

Room is very european, dark wood and beige interiors.

Very comfatable furnishings and veryyyyyyyyyyy good bed BUT NO FLAT SCREEN TV, kinda dissapointed for a newly built European five star hotel.

Bathroom was excellent, separate shower and big bathtub.

Room service was quick and efficient, brought exactly what I ordered (sirloin and roast potatoes) within 15 mins of putting down the phone, food was very yummy!

Club lounge was very good, good selection of foods and drink but it only has two PC's with internet access and was surprisingly empty.......very comfatable lounge with excellent reading materials though!

Breakfast was your typical European stuff, Sausages, bacon, eggs, pasteries, breads, juices, yougert, fruit cerael etc.......very good quality and plenty of it!

Check in and check out was fast and efficient! Staff are very polite.......However......

Took two calls to get a DVD player installed, not really good enough for a five star service

Also, emailed them to say I left my belt in the hotel room and they charged me extra for breakfast when this was included in the room rate.........still waiting a response from the hotel....bad after sales service.

But all in all, a very impressive modern five star joint, just a few rough edges though which robs it of a five star mark in my opion.

The first to stay in our room!

We were here 1 week after they opened and even received a welcome cake in our room as we were the first to have stayed in it! The hotel is very airy/modern and full of windows and natural lighting. The rooms are a decent size (as are the modern bathrooms). The bed was very comfortable, my only complaint would be that you were only given a feather comforter. It was luxurious, but with it on I was too hot, and with it off, too cold, so I kept waking up through the night. Another option would have been nice. Other than that, absolutely no complaints! Great location off the Ko, and a couple block walk to the Altstadt. Only a block to the U-Bahn (subway). Would definitely stay here again!

New 5-Star Hotel Downtown

This hotel just opened at the KÖ in Düsseldorf.

All shops are in walking distance.

The rooms are very nice and spacios.

I recommond this hotel if you stay in Düsseldorf.

Very good breakfast.

A minus as you have to pay extra for fitness/sauna/ pool.