InterContinental Stephen F. Austin
How has this hotel rated in the past?
- Room service
- Swimming pool
- Business Services
- Fitness/Health center
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Historical Traveler Reviews InterContinental Stephen F. Austin
Great if you get a deal..
If you get a good rate, jump on this hotel. The location is outstanding and the quality of the hotel is great. Service isn't the greatest, that's why I took a star off. I also had a wonderful view of the air conditioner but I don't care about views. The bed and bathroom were excellent..just not very big. If you have a big budget, stay at The Driskill or The Four Seasons..this is the 3rd best, though..
Cozy and classy
This is a fine little hotel. Great location right by the Driscoll, gracious staff, excellent restaurant on premises. Nice bar on the 2nd floor. My room was "cozy" but on a corner with two windows and was beautifully decorated and had a very comfortable bed. The shower is to die for. I don't see what the problem is for some negative reviewers.
Old hotels, though refurbished, often have some small rooms. I would stay here again, although I'd try for a little better hotwire rate.
Here's the skinny on the Intercontinental SFA:
Pros: Good staff, nice 2nd floor bar, generally comfortable beds, central location, new enough that everything works.
Cons: views are generally nonexistant, no counter space in the bathroom, no pool, no self park (valet only), amenities average at best.
Summary: ICH Group does alot of work with hotwire. Generally you are going to either get a Hyatt or an IC if they pull up a 4 1/2-5 star property. Pray that you get the Hyatt, but the IC isn't terrible. Pay between 85-120 for the room. Any more than that then look at the Doubletree Guest Suites or the Hyatt Town Lake.
The "standard" room was the tiniest room I have ever seen, and the bathroom was about the same size as the closet with zero counter space, I've never seen anything like it at any luxury hotel. It's a beautiful place and perfect location but I would never recommend this place to anyone unless you enjoy being overcharged. The parking was outrageous considering on the weekend you can easily find a free meter spot. The sign outside said $17 per night, the front desk told me $18.50 and ultimatly I was charged $21.50 for parking over night. The drinks at the bar are the most expensive I've seen in Austin, $43 for a bottle of Kendall Jackson I could buy at H.E.B. for $8.99, and for some insane reason it was actually more expensive to buy a bottle then to get 4 glasses, it was $9 a glass. They also charge 54 cents for local calls which after everything else was just offensive.
Best location, but not that clean
We booked a king suite, but got a corner suite which is a little cheaper according to the website. Also my name was mispelled. Wouldn't bother to complain for the room though, as it was a very nice room also. There were problems though.. there were somebodys shoes left in the room when we arrived!! Also, when checking out, I checked under the bed and boy, were there some stuff there. Cleaning obviously not IC standards at this InterContinental.
The room was great otherwise, with living room, sofa, 2 TVs, bedroom and bathroom with make-up desk and mirror and couple of closets (though hopefully next time EMPTY closets, no old shoes..) The view from a corner suite was to 2 directions. You could see the capitol from 1 of them.
The south texan crickets were a problem as they geared towards us from the ceiling. Flying fast straight at you, they scared my wife. A call to the reception quickly sent us a maintenance guy though, who killed those bastards quickly.. they were considerate enough to warn beforehand if you don't know what a cricket is.. and we didn't.
Apparently they live here in large quantities on the houseroofs and often enter the buildings. Harmless to humans, yet not that pleasant encounters either.
Front desk service was good, and the breakfast excellent in taste and service. Lobby is quite nice, too in this historical TX hotel.
Location is good, close to TX capitol, which was magnificent. The locals there were courteous and friendly as were the IC staff at the hotel.
The valet parkers were specially great and always a smile. We tipped them good and all the time. Say Hi to Larry! ;-)
Austin Inter-Continenatal a BIG Disappointment
My husband and I were extremely disappointed in this hotel. We had planned a romantic weekend getaway, and after finding a great rate, selected this supposed 4-star hotel. We found most of the staff to be snooty and our room was extremely small and had a badly stained carpet and drapery and a large burn hole in the curtain. If I hadn't known where we were staying, the size and condition of our room would have led me to believe we were staying in some dive that charged by the hour. Also, incidental prices were absurd, including nearly $20 a day for parking (on a weekend!) and $3.50 for a soda from the mini bar. The hotel did have a good location, but that is truly the only positive comment I can offer. The experience left us very disappointed, and we will not be staying at an Inter-Continental hotel again.
Average At Best
I can only hope I was given the smallest room wth the worst view and that all the guests did not share my experiences with the aloof staff.
Comfortable bed, lounge was nice. Would not stay again, staying at the Hotel San Jose this year.
Nice Looking Place - Horrible Service
The hotel was beautiful and the location was great. Our room was very nice. However, the service was terrible.
We were travelling with a baby and informed the hotel before we arrived that we would be needing a crib. 2 hours and 4 calls to the front desk later, they finally brought it up.
The concierge gave us the wrong directions on two different occasions.
The valets always kept us waiting on our car even after calling from our room at least 15 minutes before we needed to leave.
Check-out was awful. We called the front desk and asked for someone to help us with our bags before we went down to check out. Their express checkout took 15 minutes and it was another 30 minutes before our bags made it down.
We have stayed at other Inter-continentals before and have never had any problems. This was by far one of our worst experiences with service at a hotel. I've had better service at a Holiday Inn.
Stephen F. Austin
We just had a wonderful stay at the Stephen F. Austin Intercontinental
in Austin Texas. The hotel is beautiful, the service excellent and the
restaurant was great. Very comfortable rooms with all the luxury
appointments. We will definitely return on our next Austin trip.
Nice is on the surface
We stayed here on our wedding night, and the class and beauty of the hotel is surficial. The only extra effort given by the staff was allowing me to check in early, and that took about 15 minutes of talking. The hotel is nice, the rooms are nice, but the service was nothing exciting even if it wasn't my wedding night. Since it was, the service was extremely disappointing. So my recommendation is to stay here only if you care about the looks and cleanliness. If you care about service from a four star hotel, this isn't for you.
TripAdvisor Reviews InterContinental Stephen F. Austin
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