InterContinental Citystars Cairo
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
Historical Traveler Reviews InterContinental Citystars Cairo
Un hotel con mucho ruido, mal ubicado para turistas
Este es un hotel bonito. Las habitaciones son de buen tamaño, están bien equipadas y de las duchas sale mucha agua caliente. Las conexiones a Internet eran buenas y rápidas.
Nos pareció que el personal no estaba muy bien instruido. El de recepción tardó muchísimo en registrarnos cuando llegamos y en arreglarlo todo para poder irnos. Estuvimos en el hotel dos veces y las dos fueron malas. Habíamos solicitado que nuestras tres habitaciones estuviesen una cerca de la otra, y nos pusieron en 3 plantas diferentes. Pedimos habitaciones de no fumadores y uno de mis hijos estaba en una de fumadores. En recepción no podían o no querían cambiarnos. Mi hija estaba en una habitación que daba a un club nocturno del centro comercial de al lado. Se oía tanto ruido que no se podía dormir hasta que cerraban el club. Todos los artículos de aseo y el jabón de una de las habitaciones estaban abiertos cuando entramos.
El conserje nos pareció sencillamente un grosero. Normalmente se negaba totalmente a ayudarnos y nos decía que fuésemos a por otra persona. Le pedimos que nos reservase mesa para cenar en el hotel; la primera vez el restaurante no tenía constancia de nuestra reserva y la segunda no estaba sirviendo comida a la hora a la que habíamos hecho nuestra reserva.
Al lado del hotel hay un centro comercial del que han hablado en otras críticas, en el que hay un cine grande con varias salas. Parece ser que los jueves, viernes y sábados por la noche todos los jóvenes del Cairo van a ese cine. El ruido de la calle, las sirenas y el bullicio eran increíble. Además como se trata del Cairo, hay coches aparcados por todos lados, lo que dificulta mucho ir y volver al hotel.
La ubicación del hotel es horrible para turistas como nosotros. Todos los puntos de interés están lejos. Nos alojamos aquí porque teníamos que coger un vuelo temprano.
Hotel is really lovely has everything you could need. The staff can be a little slow at doing things but are really helpful.
The room has great internat access at a reasonable price.
The bar and restaurants are very good and again very reasonable.
I think for the price, abour £70 per room per night it is a great hotel and a great base for exploring Egypt.
Ups and Downs
I did stay in this hotel for one day only as I had such a late flight.
There was no possibility of a day use room so I was charged for the whole day even I checked in at 16hours and left to the Airport at 21hours. My Ambassador card was accepted however no welcome gift sent to the room. Room somewhere behind the pool which was very difficult to find as you had to pass employee areas which was rather strange. No upgrade even I did present my Ambassador Card. well, so be it.
Japanese Restaurant excellent. reasonable prices.
Food great, service a little too fast for my taste.
German Chef did appear on scene to great clients that he did obviously know however did ignore me and other single clients completely. Check out was ok and Limo to Airport reasonable and well organized.
All over not too bad however would not go back if I dont have to.
5 stars for the hotel 1 star for employees
I am a member of starwood and priority club
i stayed in the hotel for one night and that was enough
first the reception would not give me a hotel room over looking the swiming pool and gave me above the street which i hated. then they gave me a no smoking room even though my booking was for a smoking room and when i called to change the room to a smoking room and after calling three people and waiting 45 minutes they sent me an ash tray. the people at the reception were not very helpful but they serve european and americans with a huge smile and i think i paied more than them. I do not recommend this hotel if you are asian or african.
Great Getaway from Crazy Cairo
What an amazing stay we had in the Citystars Intercontinental in Nasr City, Cairo. We actually are foreign residents of Egypt, so it was a great getaway for us. Sometimes when we are tired of all the noise, dust, pollution, culture, etc., we take a weekend off and go swimming and relax.
We stayed here recently at the end of May 2006. We went with another family, and we booked through a local agent here in Cairo, which beats any price online. If you can, I would recommend that route, and it includes Breakfast Buffet, which was superb (plenty of rolls, muffins, juice, milk, arabic breakfast foods, beans, falafil, eggs, vegetables, jam, omelette of your choice, hot breakfast items). You can't beat it. If you book online then you usually can't get the Breakfast included, unless you pay more. We paid $75 for a poolside adjacent room and B&B. The online price at the hotel site was $100 without B&B. Go figure.
The pool is spacious. It has a shallow side for kids with a small waterslide and waterfall, a deeper side where adults can stand up, and a deep deep side for adults. There is also a poolside bar where you can drink inside the pool, and an adjacent hot tub jacuzzi. Locker rooms, changing rooms are also close by. There is a lifeguard on duty at all times.
The decor of the hotel was impressive. It is a step above other Intercontinental hotels in Cairo. It is the newest IC Hotel in the city, so it is also the cleanest. I can tell it was a classier hotel. They used 1 square-meter marble tiles rather than the smaller ones, which is a huge price difference. Just everything in the hotel seemed classier. Floral and plant arrangements were all well done and nice. The flowers were orchids of a rare nature. I was really amazed at what I saw. The entire theme of the hotel goes along with the entire brown, sandy color of the entire CityStars Complex, but they utilized it well to continue with another theme inside the hotel which was especially Egyptian. The lobby had Pharaonic structures (but not tacky at all); and the fitness center was shaped like a pyramid. It might not sound great, but it was well done to my taste. Nothing plain about it all. It was simple, but Egyptian Pharoanic. Nice touch.
The service was great. Every request was followed up by another call to see if the request was granted. If not, they got on it right away.
We really liked the room, bc it was an adjoining room with our friends who came with us. To our surprise, it also had a small kitchenette. Next time, we'll remember. We could have brought some snack foods to cook from our house. The poolside rooms are not carpeted, and it was better that way, bc we often tracked in water and wet sandals.
The CityStars IC Hotel is a great place, bc it is adjacent to the CityStars Mall, the newest and biggest modern mall in Egypt. So if you get bored of the hotel, you can just walk the hallway through security and into the mall without having to even go outside. In the mall, there are 5 stories, a huge food court, plenty of very good restaurants, cafes, and plenty of shopping. Even a children's play area and fun center. So if you don't feel like eating at the hotel the whole time, you can walk over and get something a bit more affordable in the mall (from McDonald's to FuddRucker's to CrabShack - coming soon). There is also a movie theater in the mall, so you can go have fun there.
We ate at the Japanese restaurant in the hotel for dinner. It was a bit pricey, but the same price equivalent as in the U.S. We ordered a la carte, and the portions were a bit small. Next time, we will order from their set 5-course menu (same price, more food, it seemed like). The show was not entertaining at all as what we were used to in the States, but a very friendly chef (Egyptian, not Japanese).
Now, if you are coming here for tourism: I wouldn't recommend this hotel for one simple reason: location. It is not close to the museum, pyramids, or the Nile. But if you are willing to pay for taxi rides, or if you will arrange with a travel agent your own driver or transportation, I assure you that this hotel and the adjoining mall will give you a great break from a hot, noisy, pollution-filled, culture-shock-long-day of tourism.
A class above the rest
Was here on a business trip and stayed in the InterContinental Citystars for six nights. And what a glorious experience it was! The hotel is definitely a world class act. The lobby area is stunning, service flawless and the rooms and facilities - top-notch! And did I mention the largest shopping mall in Cairo conveniently situated beside the hotel? True, it's a good 25-30 mins drive to downtown but that shouldn't deter you. It was nice to escape the hustle and bustle that is Cairo and retreat to an oasis that is the IC Citystars. The breakfast is legendary and the pool area was excellent. All in all, a superb hotel that's definitely a cut above the rest!
Stylish and Opulent Hotel
The CityStars Intercontinental Hotel is part of a growing complex that includes, in addition to the hotel, a residential hotel for longer stays, an Holiday Inn under construction and the CityStars Mall that houses about 100 stores, a fast food court, 15 theater screens, and an Egyptian 'bazaar.' The Mall is advertised to grow to 500 stores in the future.
The Intercontinental CityStars is an opulent and stylish hotel - but the style seems more from the middle of the last century than the 21st! In addition to a 24 hour buffet restaurant, it offers a Japanese restaurant, an Italian and a Lebanese restaurant with entertainment, and a pool side snack restaurant. The massive lobby is decorated with dozens of live plants, a handful of plastic palms, a sputtering fountain with four Sphinxes (each pointing in a different direction) and a 'tea area' that opened onto an outdoor sitting area that overlooked the pool. Not functional, but not intended to be.
The elevators seemed adequate for the guest load, but note that you key in the desired floor before you get on, and there is no keypad in the elevator itself. Seemed to work fine but a bit confusing at first. I stayed on the 9th floor in a two room suite - compliments of my Ambassador status in the Priority Club. The rooms were quite well laid out, but suffered from some third world inconsistencies. The wall light switches in the living room and in the bedroom didn't seem to turn any lights on or off. A suitcase stand was in the living area and a semi-circular glass table, of limited practical use, in the bedroom. Should have been the opposite. The bed was very comfortable, and furnishings were first rate if a bit over the top.
The bathroom was a bit on the small side, and seemed a bit confused. It had a bidet, for European taste, but did not have a handheld shower, which would have appealed as well to Europeans. The fixed shower head, common in North America, is simply not as useful. The door stopper was located just in front of the stool and guaranteed to stub your toe at least once a day - bad design. But, the mirror above the sink had a large heated area in the center allowing use even after the room was steamed from a hot shower, in the tub-shower combination.
I ate at the buffet, the Italian and Lebanese restaurants and found each to offer excellent food. The buffet was quite good for breakfast, but much less so for dinner. The Italian Restaurant had a limited menu, accompanied by a classical harpist. The wine list was rather short and expensive, as Egypt tax imported wines quite heavily. Egyptian wines tend to be very variable, and more often undrinkable than acceptable. The Lebanese restaurant offered good, regional food and, at my visits, frequented by local Egyptians, a sign that the food was good by local standards as well. The fast food and other food outlets in the connected Mall offered an occasional pleasant (and cheap) diversion.
The pool and recreational/exercise facilities were 5-star resort quality and far above that often found in a city-center hotel. Of sufficient quality and variety to be a stand alone facility. The Lucky Stars Casino in the basement (level -4) has a variety of Carribean poker, blackjack, roulette and a handful of slots. The place was never crowded, but the few players there tended to have no idea how to play blackjack and so the play was often erratic at best. That said, most of the players spoke a least some English, and tended to be colorful local characters looking for a diversion.
The service is first rate, and since a 12% gratutity was included in all bills, waiters and porters did not expect and did not lobby for a tip. Most were pleasant and most helpful. Many, however, spoke only limited English, and no other language, so you had to be careful in ordering food and communicating other needs.
Note that at lest an half hour taxi ride is necessary to teach central Cairo with its muesems and other diversions. But, the airport is right next door.
On the whole a first class hotel offering a reasonable and quality experience.
Beautiful hotel, wonderful service
I stayed here alone as a female business traveler last summer for about a month and was overall very impressed with the hotel. My room was always immaculately cleaned and was really a sanctuary above the noisy Cairo streets. The person who cleaned my room always left (or handed to me in the hallway) extra bottles of water and went out of his way to ensure that I was comfortable. The staff throughout the hotel and in the restaurants were extremely welcoming and frequently offered extra perks and complimentary dishes. I didn't spend much time in the mall but I can see how it would be an attraction to many people.
The thing that I loved the most about this hotel (which rather embarrasses me, since it says something about my priorities) was the breakfast. I was there on a deal that included breakfast at the downstairs cafe daily, and it was hands-down the best breakfast I have ever had (but every day for a month). There was incredible variety and the hot dishes were wonderful. I'm getting hungry just thinking about it.
The only downside to this hotel is the location; really at least 25 minutes (more like an hour at times given the crazy traffic) from the main tourist attractions and the Nile. For my purposes the location was fine, but if I were a tourist visiting Cairo I would probably seek other accomodations.
Immaculate Hotel with A1 Service
We stayed at the Intercontinental Citystars Heliopolis for 1 night on 8th November. The hotel is still quite new and has a very good standard of rooms and reception areas. The service from all staff was impeccable. Room service was a particularly reasonable and memorable experience with a hot trolley that converted into a table complete with crisp white linen and flowers. The hotel is situated next to a large shopping centre more akin to America and Europe than Egypt.
The only downside is that this hotel is a good 30 minutes of hair raising driving from the centre of Cairo so if your priorities are the ancient sites and Egyptian museum a more central hotel may be better.
Amazing experience and stay in Cairo
I recently went for a week to Cairo to experience Egypt and its hiostory and culture. I stayed at the new Intercontinental Citystars in Heliopolis which was only 10 minutes from the Airport and 25 minutes to downtown Cairo and the Nile.
This hotel is only about 10 months old and is adjacant to one of the largest shopping malls I have ever seen which made my wife very happy. The staff and service was excellent at this hotel and there was a wide variety of restaurants to choose from.
There was a choice of rooms available and we opted for the poolside rooms whihc gave us a patio overlooking the impressive swimming pool. There are tennis courts and a fantastic gym and the staff informed me that they will have a spa opening by january 2006.
Overall I would recommend this hotel to anyone who is looking for a top class hotel with a great attitude.
TripAdvisor Reviews InterContinental Citystars Cairo
Travel Blogs from Cairo
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