InterContinental Boston

510 Atlantic Avenue, Boston, Massachusetts, 02210, United States | 5 star hotel
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    Historical Traveler Reviews InterContinental Boston

    Nice but certainly no wow factour.


    I was excited to stay at this brand new hotel after receiving a mailer from Priority Club. The hotel is nice, but more so along the lines of a typical generic Westin than a hotel with an Interconi flag. The lobby is large, cavernous and what one would expect from a convention style hotel. The all day/night restaurant is good, but the overnight menu is limited, so I found out, and lacked creativity. My bedroom was large and comfortably furnished, just seemed to lack character and little touches of elegance synonymous with a luxury feel. One annoying problem with my room was that it faced a firestation on a main street and the sirens blared at random hours of the night which woke me up several times due to lack of soundproofing. The service overall was average, didn't seem authentic or personal, yet not bad be any means. All in all, not a bad stay, but wouldn't consider this Interconti as my first choice when visiting Boston again.

    Very Nice Experience with an exception


    The hotel lobby is everything you would expect; elegant, large, and richly decorated. It has major wow factor if you're looking to wow someone on a business trip.

    I found the front-desk staff to be polite, well-trained, and efficient. Of course the room service menu and the food in general are so over-priced as to be a joke, but one should expect that in an Intercontinental Hotel in downtown Boston. If you want to pay a more reasonable rate for food just leave the hotel and walk to a restaurant.

    The room was truly beautiful and included a nice flat-panel TV. The layout of the room, its size, and the furnishings are all superb. The location is great.

    I do have two negative feedback issues:

    1. The bed was about hard as any I've ever experienced and I am a seasoned business traveler. If you like to sleep on a hard granite slab with a thin layer of foam on top this bed will make you deleriously happy. I'm talking Flintstone's here.

    2. The shower gave what I would call "essence of water" due I guess to an ultra efficient flow restrictor and the temperature was so controlled that I literally got cold in the shower with it turned up full-blast and to maximum heat. Could I respectfully suggest that at the standard rack rate of $ 300+ per night the hotel could stick a crowbar in it's wallet and let guests take an actual hot shower. We'll be glad to sign all the legal documents that hold the company harmless if we burn our tuccus.

    When you think about it a good nights rest and a hot shower are two of the main things you want in a hotel so if you are going to pay the rack rate as opposed to a Hotwire rate the bed and shower could be quite annoying.

    We liked the intercontinental (even in the snow)


    i booked five nights at the intercontinenal - 11th to 16th february.

    i was travelling with my son so required two beds- this was honoured.

    the rooms are spacious and modern in decor - the bathrooms are lovely - large shower and deep tub

    the only problem we encountered was when we requested an additional robe and towels - they never arrived

    room service is okay - they do not add on huge service charges ie 18% + $$ + tax - rather they charge $3 per order, + tax + $3 cutlery/plates per person - so spag bol, soup, a club sandwich and a plate of sliced fruit worked out at around $60

    the bell staff were helpful and informative, the concierge helpful and we never had to wait more than a minute or two for a taxi

    we would have liked the location better if the weather had been better - but deep slushy snow made it difficult to get about on foot - although this would have been a problem anywhere in boston this month - it got even worse when the snow froze

    however, taxi to macy's was $6 and to the prudential centre around $10 and to the airport $15

    we have stayed in the copley, financial, backbay and downtown theatre districts before and found this location was okay - not too many places to eat on the doorstep but plenty a short taxi journey away - we paid $119 a night with hotwire so were more than happy with our deal.

    we would recommend this hotel and would be happy to stay here again next visit

    Great decor but lacking in many other areas


    I was quite excited to stay at this new hotel in Boston - I have always wanted to stay at an Intercontinental and was able to get a great deal ($149) for my Saturday night stay. While the design and decor are amazing, there were some disappointments for me. I am going to outline my positives and negatives below.


    1) Customer Service - the staff here have it right. From check-in to the business center staff to the staff at Roomba, everyone was professional and welcoming. I received a welcome letter at check in (although not personally addressed to me) and a text message on phone display welcoming me by name.

    2) Rooms - I don't usually say "Wow" when entering a hotel room, but these rooms are amazing. The design is modern with convenience in mind. The room features outlets on top of the desk, LCD tv's, comfortable beds, light switches at bedside, and a settee (I hope that is the correct name) at the foot of the bed. The bathrooms feature a separate tub and walk in shower that are handicap accessible. You can also open part of the wall between the bathroom and bedroom so you can watch tv from the bathroom (great when soaking in the tub!).

    Now the negatives:

    1) Location - on the water at the end of the financial/business district. Not bad if you're staying during the week but on weekends you will feel isolated as most stores and restaurants are closed. There are really no subway stops nearby so you either take a cab or walk a distance to get anywhere.

    2) Amenities - I have never been able to comprehend why 4-star hotels charge so much for internet access. For the price you pay, it ought to be free or minimal charge. At this hotel, it is $15 for a 24-hour period for internet access in your room or $5 for 15 minutes in the business center (not open 24 hours a day as they claim). Also, these might seem minor to some but there was no body lotion supplied in the bath - important for me because I have dry skin, and no coffeemaker in the room, but I suppose the higher class hotels don't supply those?

    3) Restaurant/Room Service Prices - Since you are pretty much isolated they can charge whatever they want and they do. Room service breakfast (2 eggs, toast, juice, homefries and coffee) is $24 plus the usual delivery charge and taxes and that doesn't include gratuity. Even a pot of coffee is $8 for two cups. The restaurant prices aren't any better. As Judge Judy would say "Simply Outrageous"

    4) Roomba - Nice bar, and it's okay to have a theme, but not everyone cares for rum and the drink menu doesn't supply many other options. I was told the bartender could make whatever I wanted, but why not have a more extensive menu? I couldn't help but paraphrase in my mind a line from "Adventures of Priscilla, Queen of the Desert" that would go "It's rum or nothing, sweetheart".

    5) One last item - when I checked in I was offered a free paper for the next day (Sunday) but by the time I was ready to check out the paper had still not arrived. It was taken care of at the front desk, but you would think a simple thing as delivering a paper could have been accomplished.

    I give this hotel above average simply for the decor and customer service, but location, food prices, and high internet fee will most likely keep me from staying here again.

    Very disappointed with Intercontinental Hotel


    After reading the reviews and doing some research I decided on the Intercontinental Hotel for my son and I.

    The hotel and is very attractive and the room was clean and comfortable. The problem was the service. It was terrible. The first night, after getting in late, we decided just to eat at the restaurant at the hotel. The food was decent, nothing that great, but the service was horrible.

    I had bought the breakfast plan with my hotel stay, so back to same restaurant the next morning.

    Again, the service was terrible. I had to ask 3 times for a glass of water and never was able to get a refill on coffee. Again, the food was average. I did not realize that I was limited to one "quartet" selection on the menu. Even though it said pancakes or french toast on my ticket, they said the menu items had changed and that was no longer a selection (even though you could get pancakes ala carte, and pay extra). Honestly at over $300 a night for a room, you would think they could offer you some pancakes!!!

    We had dinner reservations the next night in the North End. It took 15 to 20 minutes for them to get us a cab. We were freezing!!!! There was a whole line of hotel guests waiting. That is definitely a problem with being in the Financial District.

    Overall, it was a very disappointing experience. Our room looked out at the Fire Station across the street, the service was terrible and the location was not very convenient.

    This was my first trip to Boston. Next time I will definitely stay downtown.

    Great Hotel


    I was really pleased with my stay at the hotel at the end of January. The hotel staff gave me a good welcome. The hotel room was of a good size and very clean. All the fixtures and fittings were tasteful. The service at breakfast was also good and the bar was lively. The pool and gym were enjoyable to use. I stay at lots of Intercontinental properties across the world and I can definitely recommend this hotel to readers.

    Christmas Time in Boston


    My friend and I just spent 12/16-12/17 at the new InterContinental Boston. I must say that this is a fine hotel! My friend used points so we were able to spend the night for free. We attended the Rockettes Christmas Show at the former Wang Center (now named after ANOTHER bank.......). We spent the day shopping at the Prudential Shops and Copley Place and ate lunch at my very favorite restaurant, Legal Sea Foods. We even had makeovers in Saks- thanks Ron!

    The weather was wonderful. We have had an unseasonably warm autumn and it was in the upper 50's. It was nice not having to wear & carry heavy winter coats. But, wait a minute and the weather changes in New England. Next year, this same weekend could be a blizzard!!!

    We sure lucked out with this weather.

    We arrived for check-in about 5 pm after a wonderful day spent Christmas shopping. We were met out front by a doorman and my friend's car was taken by the valet. We were checked in by Carl at the front desk. He was very efficient and friendly. The lobby is beautiful. Very understated. As we only had overnight bags, we took ourselves up to our room.

    I have to admit that our expectations were high seeing that the hotel is brand new. The grand opening is not until March 2007 but the hotel is up and running now.

    The room was VERY nice. Not huge but definitely not small. We had 2 double beds made with Frette linens and down comforters. The room was very nicely furnished. Plenty of lights The closet is somewhat small and it contains an iron, ironing board and digital safe. There is a small, sensored refrigerator filled with the usual mini-bar items. Don't touch a thing unless you want to pay for it!!!!

    And the bathroom!!! Marble floor and walls and a huge soaking tub with a separate glass shower. The first thing I did was fill up the tub and take a bubble bath! The bathroom was much larger than the usual hotel bath. The vanity was room and well lit with a beautiful granite counter-top. The toiletries were very nice and not the usual generic type. The wonderfully soft & silky towels were Frette. There was a nice hairdryer.

    Before going out we called room service for some cheese, crackers and fruit. There was no menu in the room so I was asked what I wanted and the room-service person made suggestions. He said he good get us whatever we wanted. It promptly arrived exactly when they said it would. It was a nice spread of artisinal cheeses, rustic breads, crackers and a delicious pear/raisin chutney. The fruit plate was not an item on the menu but they served us a huge platter of sliced melons, fresh pineapple, blueberries, strawberries, raspberries and blackberries. It was fresh and delicious.

    Rather than the hassle of driving and finding a parking place, we took a cab to & from the Wang Center. It was only $6 each way. After returning from the Rockettes show, we had a light meal- soup- in the 24 hr. restaurant, Miel. The menu looked good and the restaurant overlooks the Waterfront. We then went to the Rumba Bar which is attached to Miel. It was very crowded and we couldn't get seats in there. After getting our drinks, the signature drink Rumbullion, we sat in a grouping of chairs in the lobby area just outside of Rumba. We felt that they could have made the seating area in the Rumba larger to accomodate a few more people. But it actually was much quieter where we sat and we were able to enjoy our drinks there.

    Housekeeping had come and turned down our beds and left a chocolates. They also took our used towels and put out new, clean ones. Nice touch.

    In the morning, we went down to the fitness center. Very nice! All new, up-to-date equipment. We did not use the spa or the pool. The attendant was VERY pleasant and helpful. I wish I had asked him his name-I would like to pass along to the management how professional and courteous he was. The fitness center will look out onto future (ya think???) "green" space freed up from the Big Dig. Right now it is still the never ending re-building of downtown Boston. Plenty of bottled water, towels. Very nice place except that it was much to WARM in there for me. I like it cooler in my work-out space. But that is just my personal preference.

    Carl was once again at the desk when we checked out. I hope he had gone home to sleep!!! A bell-man took us to the parking garage to pick up the car, which was already waiting for us. Parking was $39 but that unfortunately is the going rate in Boston these days. Be prepared to pay LOTS of $$$ for any parking in Boston. I actually took the train in from Worcester which is the best bargain. $12 round trip. My friends lives in NH and there is no train service from there. When possible, public transportation is the way to go in Boston.

    And then it was time to go home!

    All in all, it was a wonderful weekend. Every employee that we met was friendly, courteous and had a smile on their face. I get to go back in mid-January when my husband has a weekend conference at the Sheraton Boston. If the weather is decent I will hit Newbury Street and maybe Filenes Basement. I have traveled extensively and Boston still remains my favorite city. I have lived within 45 minutes of Boston my whole life and it still is exciting to spend time there.

    A New Standard For The Chain


    As stated before the hotel has just opened. Beautiful and clean is the theme at this new high rise hotel. Modern big rooms with all the luxury you would need. The spa and pool were great also.

    The hotel restaurant and bar serves creative fare in a great atmosphere, however the service is not yet at full speed.

    The hotel was close to a lot of great stuff as well.

    More remarkable than the design was the hotel's exceptional staff


    Every aspect of this hotel should be used as a model for hotel management. The overall appearance of the hotel, inside and out, was immaculate. My girlfriend and I stayed in a King Deluxe room that far exceeded any expectations we might have had for a "Deluxe" room with amazing upgrades in making a guest's stay as comfortable yet luxurious as possible considering the rate(the television, the doorbell in place of knocking, the lighting, bathroom layout and design, etc.). The only thing more remarkable than the design was the hotel's exceptional staff . To specify a few: Kristen, the taller gentleman she was working with on the 3 -11 shift, and the female Area Guide attendant working at the time were all very friendly and made us feel at home. Greg, the luggage handler , was especially helpful in seeing us to our room with great courtesy and enhancing the check in process. Even the valet attendant who welcomed us at the driveway was exceptional. We could really not rave about this hotel and its excellence enough. The mentioned staff (along with the remainder that we did not have the fortune of meeting ) and the hotel itself deserves infinite praise. If this is how it operates before its Grand Opening, I can't wait to see it in full swing . We didn't want to leave . This was by far the best hotel that I have ever stayed at, and expect to see for a long time .

    My first "Beta" Hotel Experience!


    Before I continue, understand two things:

    This Intercontinental just opened on Monday (6 Nov 2006). I was one of the first people to stay here.

    My review will give you some advice on what to expect and ask for BEFORE you go there! This hotel has the standard "5-star" hotel experience you should expect from the amount you pay: pool, spa, excellent bedding, finish, etc. I can't talk to that since it's there and it's NEW.

    These items were NOT ready at the time I write this: no ironing board/iron, no laundry machine, no store/gift shop, only one restaurant (out of 2-3 promised), no toiletries available for the forgetful, no basic hotel info (i.e. facilities, area, map, spa rules, etc).

    Based on the amount you pay for this place, the following things bugged me that I had to pay (or pay as much) for: movies are $15, laundry is $7 for a shirt or pants $15 for a suit, wireless or wired internet is $15 a day (when many basic hotels are free).

    I fully understand that this review will be irrelevant by the end of the month, but hopefully some of you can benefit in the meantime.

    TripAdvisor Reviews InterContinental Boston

    4.50 of 5 stars Outstanding

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