We just returned from a very restful stay....

We just returned from a very restful stay at the Inn on the Alameda. The beds were comfortable, and the robes were a nice touch, and except for a few scuff marks on one wall, the room was in excellent condition. I liked the Lane furniture, and the Natural toiletries. However, the patio was very small, I'm surprised they actually could fit the tiny table and chairs on it. The chairs were not comfortable to sit on for any length of time, so the patio was pretty much of a waste. I would request a balcony next time? I liked the Inn's location between the Plaza and Canyon Road. I thought the front desk personnel were very pleasant and accommodating. We requested extra toiletries, and they were brought to our room post haste, and the restaurant that was suggested for dinner turned out to be excellent. I would definitely recommend the Inn to my friends.

Great location - Poor front desk service/attitude

THE GOOD

The inn's location is one of its biggest assets - within walking distance to the plaza and numerous restaurants (including the reasonably priced "The Shed" which features true southwestern fare - awesome) and it is a stones throw from Canyon Road.

THE NOT SO GOOD

Front desk service LACKING - I felt the definite need to tip for service (any service) including a mere easy direction assistance.

***THE FRONT DESK PERSONNEL NEED TO REMEMBER THAT THEY ARE THE HOTELS PRIMARY CONTACT WITH CUSTOMERS AND THEY LIVE/WORK IN A TOWN HEAVILY DEPENDENT ON TOURISM DOLLARS *** Therefore, it should be expected to have to deal with a LOT of requests for restaurant recs/reservations and directions. We don't ask for much but a smile would be appreciated - we felt like we were looked down on as we would come in at the end of the day after hiking at Bandelier (recommend).

ROOMS

The rooms are nicer than typical corporate chain rooms with a little more design. TV very small - and no in room movies. Soaps and shampoos weren't our fave - but some people might like them.

FOOD

Breakfast is cafeteria style with fruit, quiche, cereals, yogurt, granola, some breakfast meats and juices - its "fine" not great. They could stand to work on their quiche variety a little the three days we were there they had the same two offerings every day....

Great location

The Inn is w/in walking distance of Canyon Road and the plaza but without the noise of the busy plaza hotels. I rated this above average ONLY because of our beautiful room (which was on the end and wasn't laid out like most of the others). We had a completely private patio with a stucco wall. But beware because most of the balconies/patios look out over a parking lot.

Also, the continental breakfast is good only if you like to start the day with a high sugar and high fat menu. Lots of sweet rolls and muffins and several quiches. Little choice for those of us wanting a healthier selection. The only fruit was melon.

Our experience with the front desk was terrible. They were uninformed, uninterested in helping more than they absolutely had to and were only barely pleasant. Maybe they were summer college kids daydreaming about being elsewhere.

There's no pool here either. But our room made up for everything - robes, private patio, very clean.

A disappointment...

What a disappointment. I'd read so many great things about this place.

We were supposed to be in a deluxe king room... what we got was equal or less in size than most lower-end chain hotel rooms (Hampton, Four Points, Holiday Inn Express). While the room decor was attractive, it was not particularly special. And no fireplace in spite of materials saying most rooms had them. Deluxe rooms were supposed to have large bathrooms -- again, while nice, it was normal-sized. The "balcony" had one chair and a tiny table -- 2 people could not sit on it. The public rooms are attractive and atmospheric; the breakfast was definitely above average though only hot dish was microwaved frittata. Staff was impressively knowledgeable about the area, linens were excellent, several pillows to choose from but the mattress was a wee bit hard to our liking (spoiled by the Heavenly Bed I fear). All in all... we were very disappointed in the room... not the romantic hideaway we'd expected. And the hottub was in a tiny walled courtyard by the driveway... not inviting at all.

Terrible place! Stay away!

You don't want to stay in a charmng, cozy little southwestern casita, do you? Especially if it is conveniently located near the square and shops, yet still provides a private haven, right? Of course you don't.

Go stay at one of the big hotels so I'll have no problem getting a reservation next time I want to go there!

Inn on the Alameda

The Inn is located very close to the Plaza and to Canyon Rd, another art gallery and shopping area. The staff are friendly and helpful. The ammenities are nice: wine and cheese in the afternoons, great breakfasts (quiches, fresh fruit, sweet rolls, etc) Wall Street journal, plush bathrobes, nice bathroom cosmetics and even a toothbrush if you forget yours! The decor is Southwest and attractive.

Great location

stayed here for two days the first week of july & cant wait to come back. the location was perfect, room was great (upgraded to a small suite with a fireplace, used it even tho it was july) & the staff were so nice & knowledgeable. great (free) breakfast each day, ice water set up for the guests at all times. a small gym & laundry available. many little courtyards & lovely lobby for hanging out in between journeys to galleries, shopping & sightseeing. took more pictures of hotel than town!! thanks everyone

NOT a great value

The Inn on Alameda has a great staff that tries hard to please, but the rooms are way overpriced for what you get. We spent a ton of money for a "Casita" that was oversold to us when we made the phone reservation, we wound up with a cramped, oddly laid out handicapped fixture room just a few steps away from one of the busiest intersections in the city. The outdoor common areas were dirty as well. On the plus side, you're only a short walk away from Canyon Road, and can walk to the Plaza in 10 minutes. They try hard here, but there are much better rooms in town for much less.

Recommend

Recently stayed here with kids during Spring Break. Big, comfortable queen size beds. Nicely decorated rooms and lobby. The people at the front desk were very helpful. GREAT breakfast! About a ten minute walk from plaza. Highly recommend.

Cozy Charming Geteway

This inn is such a gem nestled in the gallery district of Old Sante Fe. Warm reception to a complimentary wine service and AMAZING breakfast daily would be worth twice the price! The beds were huge and cozy with all the ammenities of a 4 star hotel. Only glitch all weekend was the shuttle to the airport. The front desk person gave us misinformation and we almost ended up paying $150 for a cab to the airport. In the end, if you can be your own concierge, there isn't a better place in Santa Fe! Also, don't miss dinner at Geronimo! Call ahead when you make your hotel reservations for dinner also. It was really a perfect elegant compliment to our stay!