Inn at Northrup Station
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How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Free High-Speed Internet
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews Inn at Northrup Station Portland
This is a great hotel!
My husband and I stayed at the Inn at Northup Station for nine nights in July 2004 and had a wonderful time. The room was huge and had everything you could possibly need - a full kitchen (including dishwasher) comfortable bed, sofa, two televisions, a balcony ...
The staff were very helpful and friendly, and the maid did a great job as our room was consistently spotless. There was a continental breakfast bar available each morning. And the hotel is located next to the streetcar line which runs regularly to the downtown area and beyond until quite late. We usually walked though as it was only about 15-20 minutes to get downtown.
There are also loads of fun bars and restaurants within a minute's walk of the hotel, including a great Indian restaurant, called Swagat, I think...
If we make it back to Portland again, we'll definitely be staying at the Inn at Northup Station.
$300+ for 2 nites-Aggravated/Disappointed/Embarassed!!!
$300+ for 2 nites - Aggravated, Disappointed and Embarassed!!!
Travelling from Seattle in early June 2004, I was looking for a fun, interesting hotel to book for a trip with 2 friends who would be coming from out of state to spend a few days with me. I had high hopes for the Inn at Northrup Station, as it seemed like it would be smaller, well-located and a little off-beat. When we got to the room the afternoon, we had been given a kitchen/king bed/sleeper sofa room. The upholstered seating was badly spotted & stained-ok, that's not a huge deal, but made you wonder about the standards of cleanliness. After returning to the room that night, my guests went to sleep- a little later I pulled out the sleeper to climb into bed. I was glad to see that the blanket was double sheeted, but when I pulled it back there was no sheet underneath...then I saw that it was stuffed down at the end of the bed. The linens had not been changed from the previous guest! Since it was close to 11 pm and I had 2 roommates sound asleep, I smoothed out the top sheet over the blanket and got a poor night's sleep. In the morning, I discreetly told the desk clerk about the linens- she called out the manager, who told me that I should have asked to be changed to a different room. She said something would be "worked out". Returning in the late afternoon, we met the manager in the parking lot - she was leaving the hotel for the night. Breezing by us, she said we could change rooms if we wanted. We stopped at the desk to ask about this, we went back to our room, gathered up our belongings and moved down the hall to a room with 2 queen beds. After returning from dinner, we wanted to relax in the small living area of the room. The wall plugs there weren't working, so there was no lighting for reading. The TV was also a goner! It seemed that the toilet wasn't flushing completely, then started to back up. I called down to the desk to ask for some idea re. the electricity problem and to ask for maintenance. The young lady on duty said she couldn't leave the desk, and there was no on duty maintenance/housekeeping staff to respond at night. She said she "would try to bring me a plunger"(!!). By that time, I told her that for $150/nite, I wasn't going to plunge their toilet - would she expect to have to do that if she was a paying guest?? She said she'd try to figure something out, and get back to us. There was no further word from the desk that night. The following morning, I went to the desk, and told the deskperson that the toilet was (still) completely backed up, and that we had no choice but to continue to use it. As we were going to be checking out later that morning, I brought a couple of items out to the car, then came back in the side lobby door, waiting for the elevator, which is close by the front desk. Standing at the elevator around the corner, I was treated to a major RANT by the desk clerk to another clerk coming on duty. Oh yeah- it was all about ME and it was rude & completely insulting!! I came around to the desk and asked the young lady to bring the plunger and come with me back to the room. In the elevator, I let this young girl know that it was a REALLY BAD idea to stand in the lobby talking about guests, especially when the "subject" happened onto the scene. Needless to say, she would have been happy to have been anywhere but trapped in a (small) elevator with me. I don't think she ever dreamed that the hospitality industry would afford her the opportunity to tackle such a "yucky" chore!! Her feeble attempts to plunge that full toilet were for naught...
Later, while checking out, I asked who to contact about our experience staying at the Inn at Northrup Station. I asked specifically who owned the hotel and was told it a a group of local businessmen, but that I would need to address all correspondence to the hotel manager, who would then forward the info to the owners. I wasn't able to get any other contact information from hotel staff.
The stay at this hotel was one of the most disappointing travel experiences I've had in the US OR abroad -- it seemed that the place was run by AMATEURS, with big attitude. I paid full freight for the room(s) and was offered nothing for the aggravation and embarassment caused by the circumstances.This review is the only satisfaction I'LL be getting! I would advise others to stay and pay other Portland hotels for the service and comfort promised -this joint definitely did NOT deliver!!!
Form is great, Function still needs attention
We just spent four nights at the Inn at Northrup Station, in a king suite. The decor is certainly cute and not your average hotel look at all, and the room was quite comfortable, but the functionality of the place still needs work. Some examples: when we checked in, two of the lamps in our room had blown-out bulbs; the phonebook was two years out of date; the toilet-roll holder was badly installed and the toilet roll consistently fell to the floor if tugged at all firmly; the bath faucet was installed crookedly; and the morning maid surprised us several mornings by coming in unexpectedly before we'd left to have breakfast. We learned to put on the deadbolt and hang out the "leave us alone!" sign, but it didn't always help. This is a cute place in a great neighborhood, and they have good intentions, but they still haven't fully realized the place's potential. Portland is a great city and NW 21st a great neighborhood, but I don't think we'll return to the Inn at Northrup Station.
Indifferent Front Desk Staff Taints Experience
I choose to stay at this hotel upon the recommendation of a friend in Portland. I arrived directly from the airport at about 2:30 PM. I was informed by an extremely indifferent young lady that I could not check in as it was before 3 PM and there was not a room available. She actually said I shoudl come back later. Well, having no place to go, I stayed in the lobby. I also inquired about a restroom and was told there wasn't any to use - they were all in the rooms.
I find it hard to believe that there wasn't a restroom that the staff used! A couple of minutes later, I large group was getting ready to enter the hotel to check in. I went back up to see about at least getting my registration taken care of so I did not get in the back of the line. At this time (2:45 pm) another young women came into registration area from a back room. She not only handled my request with grace, but gladly booked me into a room and handed me my room key.
Although the room was cute and the location was good, I doubt I would stay there again, based on the poor level of guest service I recieved upon entering the hotel.
Very Cute Decor
Very cute decor. A bit noisy. Great combination of NW Portland location and quality. Two excellent restaurants nearby (Wildwood and French).
Great Little Place
We have stayed here now three times...each was for several days while visiting a daughter nearby. The hotel is really unique....great colors; love the location - nearby to a bunch of good restaurants on 21st and 23rd (I think it is)....love the outfitting of the rooms....refrigerator; sink, etc...
My husband and I stayed 5 nights at Northup while we had a child at Good Samaritan. The vibrant colors that greeted us each time we entered the hotel were very refreshing. Our suite had two queen beds (clean and comfortable), a sitting area, a full kitchen, and work area. Although there is no restaurant on premise, several ethnic restaurants and a Starbucks is closeby. The room provided a quiet haven even in the middle of the day for rest and relaxation. The staff, too, proved friendly and helpful. All in all, an excellent experience. We would definitely stay here again.
A real original!
I was completely surprised at how much I enjoyed staying at this hotel.
I usually stay at Heron Haus (a B&B more conveniently located off of 23rd) but it happened to be full the night I was in town. I may change my usual place to this hotel. I had a junior suite which included 2 tv's, a king size bed, a sitting area, desk area and kitchen with full size fridge, dishwasher and dishes, silverware and wine glasses. The glasses were being washed in the dishwasher when I arrived.
The decor is very kitchy, but tasteful. Lots of bright jewel tone colored walls and retro carpet. The hotel is right on the cable car line so its easy to hop on and ride into the city or get a ride up to 23rd.
This was one of the most unique places I've stayed in Portland. I'd highly recommend it to anyone.
In a word, fabulous
My partner and I stayed here one night (7/2/03)while visiting friends in Portland who live a block away. Our expectations were exceeded at every turn. The Inn's cleanliness was enhanced by the engaging local, original art. The decor was fun, but not busy. The location was quiet, yet just a stone's throw from all the diversions of 21st and 23rd avenues. The balconies are also a great touch to these very large suites. Should we find ourselves in Portland again, we'll definitely be staying at the Northrup.
Stay for a night or a month...
I stayed here for a few days while on business at a nearby hospital. The location is a residential/light-commercial area on the northwest side of downtown, at the intersection of NW 20th and Northup. Good Samaritan Hospital is the major landmark of this area. You are right on the Portland Streetcar line for a quick ride to city center attractions or a connection to Max for the Rose Quarter/Lloyd Center area. Rooms are either Junior Suites or Signature Suites. I had a junior suite--it is a large studio with a full kitchen. It was fashionably and attractively decorated in a "retro-chic" postmodern style.There is no restaurant on premesis, but there are several excellent ones within walking distance, such as Caffe Mingo for Italian cuisine. Overall it is a nice place to stay for business or for pleasure. My only lament was that it did not have high-speed Internet access.
TripAdvisor Reviews Inn at Northrup Station Portland
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