Inn On The Prom Hotel

Address: 11-17 South Promenade, Lytham St Anne's, Lancashire, England, FY8 1LU, United Kingdom | 3 star hotel
 
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Location

This 3 star hotel, located on 11-17 South Promenade, Lytham St Anne's, is near Pleasure Beach, Pepsi Max Big One, Ripley's Believe It Or Not!, and Royal Lytham & St. Anne's Golf Club.
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      Historical Traveler Reviews Inn On The Prom Hotel Lytham St Anne's

      A great weekend

      from

      Having read some of the reviews we were expecting the worse when we entered our room. In fact we were more than pleasantly surprised. It was spacious,well furnished and had a sea view with a large bacony. The only downside was the lack of AC on what was an extremely hot weekend. We stayed with a large group and know that some people were disappointed with their rooms.

      The hotel's public areas were to a very high standard and very comfortable. We also found the restaurant excellent: the food although quite simple was well cooked and presented. The level of service was, without exception, extremely good.

      The hotel is expensive but we were satisfied as our sea view room was only 10 per night extra.

      All in all a great weekend and we would return. ( but not to a standard room)

      Fantastic Hotel, very enjoyable weekend.

      from

      I stayed at the Fernlea for the weekend with my girlfriend and had a wounderful time. The hotel has got a fantastic team working there followed by excerlent service offered to the guests. We stayed in one of the Sea View bedrooms which was made even better due to the good weather we had that weekend. The bedroom we stayed in was very clean and furnished to a high standard. We ate in the restaurant both evenings and were very impressed with both again the service and the food presentation. I will be returning in the furture.

      Great refurbishment helpful staff

      from

      i stayed at the Fernlea with my family and having stayed at the hotel last year i couldnt believe how nice the new bedrooms are aswell as the new restaurant. i thoroughly enjoyed my stay and will definately be going back next year.friendly staff and excellent service i would recommend this hotel to anyone.

      Great stay at the Fernlea Hotel in Lytham St Annes

      from

      My wife and I stayed at the Fernlea Hotel, and had a super weekend break. We received a very warm welcome. Food and service was first class, and we thoroughly enjoyed the weekend. We would recommend to our family and friends

      Grubby hotel rooms!!

      from

      My boyfriend and I stayed at this hotel for one night, along with my parents and aunt & uncle.

      The accomodation was booked via internet approx 1 month prior, for two double rooms and one superior. Apparently Fernlea were doing a special offer where normally the double rooms are 120.00 per night, but the special offer was 60.00 per night. For this price, we were expecting nice, clean & tidy rooms!!

      When we arrived, we were greeted by a lovely reception area, nice suede sofas, lovely carpets - it looked quite impressive!! However, it all went downhill from there, checking in was rather disorganised - firstly, the receptionist said they didnt have a booking!! We couldnt understand why such a large hotel, did not use a computer to check who was booked into what room? Although there was a computer evident, it appeared that all booking info was on a paper format!! After waiting around for 20 minutes, she managed to find our booking, but advised my aunt that the room she had booked was no longer available?? She did say however, that they were willing to provide them with a family room for the same price as a double!! As we were too tired to argue, we paid took the keys and headed for our rooms!

      I had room 285, opened the door and the heat from the room took my breath away - the room was grubby, I can honestly say Pontins would have been better!!! We started unpacking, tried to open the window - but couldnt as the window was screwed shut! They did however provide a fan, which did not help one bit!! Having studied the room I was unhappy to be staying in that room which I would class as illegal, for not having access to escape out of a window in case of a fire!! I walked downstairs and spoke to the receptionist, she managed to find another room, which did seem a little better - still looked tired though - but at least the window could open!! My parents room was another matter, room 287....the bathroom tiles were mouldy, there was evidence of bodily hair in the bath. The bed sheets were stained, and the blanket had holes in it, all in all the room was in serious need of updating!

      My father is in the process of contacting the Director of Fernlea to complain. He has taken photographs as evidence of the poorly maintained rooms, for the price you pay, you would at least expect the standard of Travellodge. In hindsight, Travel lodge would have been a better choice for the money!!

      Not worth the money

      from

      I took my parents to stay here for the night and was really disappointed with the state of the rooms for the price.

      The general impression as you enter the hotel is that it is all very nice. However, as you make your way to find your room you have this impending doom as the carpet quality, decoration and even the bedroom doors get worse and worse.

      The bedrooms are fitted with 80's grey plastic 'put it together yourself' style furniture and the bathroom is very stark, basic and reminds you of a hospital. Overall, they really need updating and definately not worth the price we had to pay - similar to a night in a very decent hotel in central manchester. Wouldn't recommend it at all.

      Avoid

      from

      Not impressed.

      The rooms, although clean were not very nice and for the price you would get a better room in a travel lodge. I don't really know how to decsribe what I didn't like about them - just grubby and unpleasent.

      The reception is impressive and very large - as it the bar (which is expensive though). Evening entertainment was provided, but rubbish and probably the cheapest artist in Lytham St Annes! Maybe acceptable if your an 80 year old woman who is half deaf - but i'm not! It was really awful.

      There is a ballroom. A good facility, large and I get the impression it is used a lot for functions. I didn't go in there - apart from having a nosey!

      Nivens health club - yeah i liked it. There is a pool, gym, sauna etc. Not cheep but it was quite good. The best part of the hotel.

      The dining room and food leave something to desire. The dining room was clean (ish, although there was a sausage under my table FOR 2 DAYS before it was moved despite me telling a waitress) and he food didn't make me ill. But to be honest i can make better food than i was served and a minging bit of parsley and having my mashed spuds (which i think had been recycled) silver served didn't win me over. Tap water and a rather poultry selection of deserts (given the price of eating there) were the final straw. Despite paying for the food we ate out twice because it was so bad.

      The staff were ok, no complaints there although i could sometimes hear kitchen staff shouting and swearing from my table!! I wasn't impressed with the hotel manager though - he was smarmey and came across as though he was doing me a favour just by talking to me when i told him about what i thought of our room. Talk about attitude!

      All in all I wouldn't come back. I have stayed in many a better hotel than this for less! It was priced as though it were a posh hotel but instead it was just poor! I would avoid if i were you!

      Many thanks for taking the time to place your comments with trip advisor,I was very dissapointed to hear of your dissatisfaction with my hotel.We cater for 35,000 customers per year and have been established hear as a family for over 50 years with repeat business year on year.

      I noted that you stayed with us in july last year but have only just placed your comments about us.

      We have a slogan at the Fernlea "We Care About Customers" To that end I would like you to contact me personally So that I may be given the opportunity of giving you the response you deserve.

      assuring you of my best attentions at all times

      yours faithfully

      Ian Croston

      Director/Owner

      Tired rooms, perky public areas

      from

      We stayed here in February 2006 for a weekend away with friends.

      The Fernlea Hotel is in a great position on the quiet seafront of St Annes and has a large car-park and very comfortable bar area overlooking the sea. Our expectations rose from the standard of the Reception area but fell when we arrived at our room on the second floor.

      It was dark, narrow and badly needed some love and attention. Peeling wallpaper by the window and grotty tiles in the bathroom made our spirits sink and the creaking floorboards hinted at a noisy night to come.

      The basement restaurant was adequate but dark with friendly staff and good quality cuisine. Breakfast was good with a buffet choice of cereals and fruit and excellent kippers, plus the usual cooked bacon, sausage and eggs.

      We never used the health suite (Nivens) but it was a great addition to the hotel.

      If the owners could see to the flaking paint, loud carpets and peeling wallpaper it would rate a lot higher!

      We were concerned to read that you were less than satisfied with your room. We do have an extensive refurbishment programme in operation, as you kindly noted in our lounge and bar areas.

      The hotel is currently refurbishing bedrooms, and if you decide to visit the Fernlea again, we hope that you will note the improvements we are constatnly striving to make.

      As is our policy, your comments will be passed onto our department heads for their information and action.

      TripAdvisor Reviews Inn On The Prom Hotel Lytham St Anne's

      4.00 of 5 stars Excellent
       

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