Marriott Indianapolis Downtown
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How has this hotel rated in the past?
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Historical Traveler Reviews Marriott Indianapolis Downtown
We decided to take a last minute trip to Indianapolis and take in a Pacers game. We decided to stay at the Marriott. The location was great, and the hotel was as expected. It was nice, but I have stayed at several Marriotts that were much nicer. This is not to say that this was a bad hotel. It met my expectations. The additional charge for parking ($19-$24) is something that reduces the "value" from my perspective. The check-in/check-out went flawlessly and efficiently. The staff was pleasant and approachable. The room I had was somewhat small, but adequate for my overnite stay. The room (and the hotel) was clean. My wife loved the bed and thought it was great. I, however felt that the bed was uncomfortable (sloped on the right side) and I did not sleep well. It was reasonably quiet until my neighbor arrived at 2 am. The slamming door jarred me from bed. Then the brief running of water seemed loud. The street noise was very slight ( I am a very light sleeper). Overall, this was an ok visit.
Good service, great location
I booked this hotel through priceline, so the value was excellent - the regular price of the hotel would have been too much.
The staff was courteous and answered all of our questions.
The pool area was nice and clean, although not well lit, which made the water dark. Keep a close eye on your children.
Our room was clean and spacious, no problems. Very comfortable.
My only complaint is that the internet is not complimentary - I suppose when you stay at a hotel downtown in a major city, you are charged for "extras" such as that - parking, internet, etc.
If you are going to self-park on the weekend, park in the garage directly west of the hotel - it is $6 per 24 hours vs. the Marriott garage, which is $19 per 24 hours.
We stayed at the Marriott for a convention being held at the hotel. Service was generally good and although we had requested a king size bed and got two doubles, that was really the only issue. (And we didn't press for a change.) A few things of note:
Before selecting the Marriott Indianapolis Downtown, I did some research on the web looking for reviews - both negative & positive. I found many of the reviews to be so widely varied, I thought it would be safe to book our 2-night getaway here. After all it is a Marriott and it couldn't be as bad as some have described.
Exactly as we expected but expensive
This is a VERY nice hotel. It is exactly what you would expect from Marriott. It was built less than 5 years ago so the rooms are still very nice. It is clean. The hotel has two restaraunts - both great. Great location downtown. Highly recommend. The only complaint I have is that it is very expensive. But if you aren't worried about price, then go for it.
We'll Be Back
We stayed here for two nights while I had outpatient surgery. The hotel was crowded with Colts fans in town for a game and we requested a quiet room. We were immediately upgraded to a lovely room on the Concierge floor without extra charge. After my surgery, the Concierge sent ice cream and soft drinks to our room and called twice to see if we needed anything. The hotel is connected by skyways to the convention center and Circle Center Mall; you can go shopping without putting on a coat. Within walking distance of good restaurants and a short drive from the Medical Center. We will definitely stay here again.
We stayed on a night before a Colt's game. They had lots of staff at the front and everyone was very helpful, very service-oriented. Valet parking cost was very typical for a city ($21). We asked for our bags to be held after check-out, before we claimed our car. The bell staff was accomodating, even thought they were swamped with requests. We had a very nice brunch at a reasonable cost ($13). The lobby was crowded with fans and people checking out, but the staff worked quickly to meet everyone's needs. Be warned: we were disappointed at the level of sound insulation. Our room on the third floor had a connecting door. I don't know if that was the problem, but we could hear our neighbor's conversation and TV (they were not being especially loud). The decor was nice, good water pressure in the shower, and the tall ceilings made the room feel larger.
Stayed one night at the Marriott. Upon arrival, we were told by the valet staff that the parking structure was full and that we would have to use the valet service at $21 per night. Checked in and received a smoking room, although we had requested non-smoking. Front desk person told us that since we were on a "group rate" and didn't pay full price, nothing could be done. Tried leaving the door to the room open for a while, but the smoke from the hallway was just as bad. Asked for a late checkout (at this point I didn't have much confidence, and the Marriott didn't let me down) I was told late checkout was not permitted unless we paid $40 for a 3 hour extension. I don't have high requirements when I stay at hotels. In my opinion the Marriott made no attempt to make our stay enjoyable. There are simply much better options in downtown Indianapolis for less money.
As we checked out we complained about the $21 per night parking fee.
The girl at the front dest promptly added an EXTRA nights fee to our bill. When we asked to speak to a manager she claimed she was management. She told us we shouldn't complain because in Chicago they pay $50 per night parking. Also, we had terrible, slow service the night before in the hotel restaurant. When you complain they do absolutely nothing ....or as with the front dest, abuse the customer with more fees. I've never experienced this degree of offensive service anywhere before.
Great Place and Location
Indianapolis is agreat town to visit, and the Marriott is centrally located for exploring the city. The hotel is very clean with fresh cut flowers in the lobby every day. The pool is not gigantic, but the kids seemed to enjoy it very much. Highly recommend this property to anyone.