Neptun Hotel Dubrovnik

Address: Kardinala Stepinca 31, Dubrovnik, 20000, Croatia | 4 star hotel
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This 4 star hotel, located on Kardinala Stepinca 31, Dubrovnik, is near Cascades, Saint Vlahe, St. John's Fortress, and Revelin Fortress.
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    Historical Traveler Reviews Qianhai Hotel Kashi

    A lovely friendly place


    i stayed at the neptun in october and thoroughly enjoyed it. The staff were very friendly and helpful. The rooms were clean and tidy and were cleaned every day to a high standard. The cafe and restuarant served a good selection of delicious food and the staff in both of these eateries were very attentive and very friendly. Nothing was too much trouble for any of the staff.

    Very nice place


    I stayed in hotel Neptun for a week in august 2005 and I was pleasantly surprised with everything hotel had to offer. The room was nice, eventhough I got the cheapest one, the beach is a blue flag, beautiful and clean. We had half board so i must say that meals were the best. They exceeded our expetations, you can nicely sit out on the hotel terrace and enjoy your dinner watching the sunset. I will definitely return to this place next year and stay longer.

    My View


    We have just returned from a week at the Neptun. After reading the reports on trip advisor I was not looking forward to the holiday but found the hotel nothing like the reports that I had read. We stayed in the new part of the hotel, the rooms were quite small but nicely furnished with a small but perfectly adequte clean new bathroom.

    The food in the restaurant was good and we found no problems with them running out of food. Of course at busy times they had to fill up the buffet but this was done very quickly.

    The staff were very helpful and things were never too much trouble. This is a hotel which is used by tours so there was some noise from coaches early and late at night but we did not consider this a problem,

    We had an enjoyable stay and would not hesitate to recomend it to other people.

    Great time at Hotel Neptun...


    This past August I had booked rooms at Hotel Neptun for Eight days and after reading a few of these reviews I had started to get a little skeptical seeing that I was treating my Girlfriend and wanted everything to be perfect, however I must say I was pleasantly surprised... I knew that the hotel had a 3 star rating but the main tower (where i spent half my trip) is more like a four star and the pavillion (where i spent the second half) offers an old world charm. The views from the balcony in both units were breathtaking and the units themselves were very clean. The people were very friendly, the food was decent, the weather was great, the swimming area was fantastic (residents of the hotel receive free lawnchairs and parasols) and the value was, without sounding cheap, a sigh of relief seeing that i was footing the bill. My girlfriend and I had a wonderful time in Dubrovnik, whether it was exploring sites or just lounging around at the Hotel beach area and relaxing. Would i go back to Dubrovnik/Hotel Neptun? Most definately, like-NOW!



    Suprisingly good


    My first trip to croatia i stayed in the hotel Neptune for seven nights. I had read some bad reveiws of this hotel, particularily about the two older wings. Also the buffet on a half board basis wasn't supposed to be up to much. While the buffet was no Vegas it was varied, good quality with nothing running out. The only gripe i had was that my wife being a vegitarian had to choose from cold dishes every night but one. I can't say anything about the older wings of the hotel, but the new one is great with a late bar, very clean rooms. quite air con & balcony with great veiws. The staff at the hotel were very courtious & friendly......altogther a good experience. i would stay here again..Michael.

    Ok, but there are a lot better hotels in the area


    well, where do i begin?i've just returned from a week in dubrovnik where i spent the week at hotel neptun. croatia itself is unbelieveable but i would give the neptun a miss. as the last reviews say it all depends on what building you are in. we stayed in the new(er)building, which is very clean with comfortable rooms and the most amazing views. the best thing about the hotel are the views from the rooms in the new building. i must say i paniced when i got there as i read the reviews here after i booked and i was in fear of being put in the old hotel. thank god we weren't as it looks very rundown and shabby. to be honest the hotel isn't up to much, well not by irish standards anyway. while the rooms are fine, the pool is dirty and small and the food is of a very poor standard. we stayed on a B&B basis and found the breakfast to be poor to say the least. you basically get an offering of watered down 'orange juice', a bread roll, a cold boiled egg, cheese and a bit of ham (if theres any left after 9am, that is!!).

    we mostly went into town for lunch and dinner as it's very cheap and the restaurants in old town are amazing. we did have lunch in the hotel on the last day as we didn't have time to go into town and i was very disappointed, not only with the food but with the attitude of the staff.(although to be fair staff at reception could not have been more helpful). i ordered an omellette to find it swimming in grease and frankly inedible. when i complained the waitress just looked at me, said nothing and lifted the plate away. they never deducted the price either. some of the things listed for are hotel are also misleading, they say it has the only 24 hr bar in lapad, which is a total lie as every day we were there the bar would open for a few hours during the day and close at 12.30am. also, the 'nightclub' is basically a wedding venue for locals !!don't get me wrong, i didn't care about this but it's still misleading.also, it's advisable to take a travel iron and a hairdrier when going as although they say rooms have hairdriers , they don't, and if you think you can borrow an iron think again, as you have to give items in at reception and pay for every individual item you want ironed!

    i enjoyed my time in dubrovnik immensely and i will definately return but not to hotel neptun.

    Hell hole in paradise.


    We have just returned from a week at the Neptun. We were put up in the annexe part of the hotel. Having paid for a seaview we were put up on the ground floor, imagine our suprise when we opened the balcony door and found we were staring at a large bush. The balcony was filthy and the table and chairs were broken. The cleanliness of the room itself had a lot to be desired and there were ants crawling on the bedside cabinet. The bathroom was smelly and the toilet seat moved every time we sat on it. When we complained to the hotel manager he just laughed and didn't want to know. We also complained to our travel rep, who was Croatian, but he was absolutely useless.

    Some of the staff in the restaraunt were miserable and surly. There were about half a dozen heavy wooden sunloungers at the poolside and some of these were broken.

    Dubrovnik is a lovely place and we will return there someday, but never to the Hotel Neptun.

    Two hotels that are VERY different


    My wife and I concluded our honeymoon in Dubrovnik in September 2004. We were looking forward to visiting the city after driving down the coast of Croatia. When we arrived at the Hotel Neptun, we were very disappointed.

    Throughout our honeymoon, we had stayed at 3-star hotels in Selce and Bol (on the island of Brac). These hotels were not luxury hotels, but very comfortable and a superb value for the price. As the Hotel Neptun was also advertised as 3-star, and we were paying more than other 3-star hotels, we expected something similar.

    We immediately realized that our expectations were incorrect. The hotel is basically two hotels -- a new high-rise with great views of the Adriatic, and an old, rundown low-rise that is, in a word, crappy. We got to our room and discovered that there was no air conditioning, old tile floors, and holes in the sheets. There was a small balcony with broken furniture. Instead of a double bed, there were two twin beds put together, one of which was broken.

    Our stay in this room was terrible. In September, Dubrovnik is quite warm, and the lack of air conditioning made it almost unbearable. All other 3-star hotels we have visited in Croatia had air conditioning; after paying even more for this room, we certainly expected it. The bathroom was even worse. It was tiny and stank of urine. There was little in the way of hot water.

    After two nights, I contacted Adriatica, the agency with whom I had made the reservation. The people at Adriatica were VERY apologetic and helpful. I can't count the number of times the gentlemen apologized to me. They arranged for us to spend the final night of our stay in an apartment/suite in the newer high-rise at Neptun. We paid an extra 50 euros for the upgrade, but it was well worth it. The two buildings could not have been more different. We were on the 12th floor of the high-rise and had a large balcony with an awesome view of the Adriatic. There was air conditioning, spotless bathrooms, and comfortable beds. I wished I had complained to long before.

    In short, this hotel can be great if you get the right building. Unfortunately, the hotel does not make this distinction. I would say that the new high-rise is almost 4-star quality, while the old run-down building is no more than 2-star. Be careful when booking -- make sure you get the newer building!

    Hotel is excellent value


    July '04

    Stayed in the hotel for 2 nights and can highly recommend it. We had a room with balcony and sea views, it is away from the hustle and bustle but there is a bus every 15 mins to the old city for about €1.

    The restaurant is fairly basic but good, there is a kids pool and adults pool right beside the sea and a private beach area. We felt it was very good value and would have no problem staying there again

    TripAdvisor Reviews Qianhai Hotel Kashi

    4.50 of 5 stars Outstanding

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