Impiana KLCC Hotel
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Historical Traveler Reviews Impiana KLCC Hotel Kuala Lumpur
we stayed in deluxe room, it was large and spacious.
they offer a free pillow service whereby you can choose pillows to suit your comfort, ranging from goose down to eye-pillow (flax and herbs to soothe the eye!!!!)
their concierge..aszim ( i think that's how you spell his name) is a great guy, friendly and very helpful.
i would recommend anyone to stay there.
oh, by the way, the breakfast is awesome. they make fresh waffles right in front of you....yum yum..
Excellent service - highly recommended
My husband and I stayed here towards the end of September for just two nights. It is a great location for downtown KL - some great bars close by and shops and restaurants next to Petronus Towers. Great view of Petronus from the from of the hotel. We arrived early (about 8am) and were able to check into our room even though early check in hadn't been arranged (a great bonus as we had been travelling all night). The room was large a stylishly decorated with a very large comfortable bed. The breakfast had a great choice of Western and Eastern style foods and good coffee (a bit of a rarity if we compare it to other hotels we stayed in). What made the difference was how helpful the staff were in all areas of the hotel, but especially the concierge. They organised bespoke trips and most helpfully sorted out a complicated passport issue for us.
The only small downside is the spa, pool and gym is closed for refurbishment - although an alternative is offered at a hotel down the road (I can't comment on facilities there as we didn't use it). This is the only element which dropped it down to 'above average' for me.
Very stylish and conveniently located
A Malaysian friend of mine helped us check in and got us a good deal, which was great especially since it was the Grand Prix weekend. The lobby decor was simple yet stylish and you could tell it was recently renovated/constructed. The front desk staff were helpful, but there was a slight problem at check out. Luckily the manager solved it promptly. Unfortunately, the spa hadn't been completed so hopefully it is now. The restaurant was spotless and airy and the selection for the breakfast and dinner buffets was magnificent! We were upgraded to a deluxe room and had a good view of the Petronas Towers and we were only a few minutes walk from the clubs and shopping disctricts!! The bed linen was clean, the bathroom was spotless and the room in excellent condition. I would stay there again if it's available.
I had a lovely room in this hotel, it was large with wooden floors and contemporary design. But the rest of the hotel was very disappointing. Firstly, the website says they have a pool and gym (----) but the pool is apparently being refurbished and the gym "hasn't been built yet". Room service staff speak very poor English and delivered the wrong food which I sent back but was still charged for - also level of maid service is poor.
When I mentioned to the very nice guy on the front desk who checked me in that there were armies of ants in the bath he was not in the least surprised and asked me to complete a comment form stating this.
I had booked to stay here for four nights but moved to another hotel after one night. When they finish their gym and pool it will be a lot better but I feel it's false advertising at the moment to say they have them when they don't.
Refurbished but more needs to be done.
My husband and I went to KL for a short shopping trip from 1-3 Sept 06 and booked a deluxe King room at the Impiana KLCC on hearing that it has recently been newly-refubished. Well, here are some of our first-hand experiences.
Location - Good, Right in the heart of KL city, just across the main busy thoroughfare from the Petronas Twin Towers and KLCC shopping centre. Except that the traffic can be quite busy (hard to cross the road) and on one of the afternoons, it rained when we were walking back to the hotel and we had to take shelter in the nearby Mandarin Oriental for half-an-hour.
Room - Good. As the furnishings are new, the room does not have a musty smell common to other older hotels in KL. Bed is comfortable and toilet of good size but the showerhead and the taps turns on together so the water pressure is rather low. Upon check-in, realise that they only provided 1 set of everything - from bathrobes to towels and toothbrush kit. Had to request for extra set from chambermaid ourselves.
Check-in - Poor. When we arrived at 2pm, we were told by the front-desk that the rooms were all not ready as previous guests had checked out late. Wanted to give us a queen-sized room on a low floor which was not what we paid for. After insisting that we paid extra for a premium room and that we're frequent travellers, the staff then whipped up the key card to a room on the 13th floor and told us we can have it. No one showed us to the lift or help us with the luggage. Service was lacking for a 4-star establishment.
Check-out - Equally Poor. We called up the front-desk and asked them to prepare our bills so that we can pay promptly once we go down. The reply was 'you come down then we print'. When we went to the counter, the lady manager told us they had misplaced our customer record and along with it, our charge slips (with our credit card details)! My husband was obviously unhappy as we had paid for our stay with prepayment vouchers with the travel agent and we certainly don't want to risk the hotel double-charging us with our credit card for our 2 nights' stay. At our insistence, another front-desk staff finally retrieved our records, mumbled something in Malay and tore the charge slips in front of us without even a word of apology. Service is deplorable.
Overall Service & Facilities - The buffet breakfast selection was good but the restaurant staff started keeping the ladles and serving spoons/trays at 10.30am sharp when many guests and families were still dining (being a lazy Sunday). But what was more disappointing was that upon check-in, we were told that the hotel pool, gym and spa were all still under renovations and not open to guests. If we want to swim, we had to walk 2 buildings away to use the pool at the ASCOTT apartments (which we did) and for the gym, we had to traverse to the Fitness First Gym somewhere in KLCC (which we never found)!! What inconvenience!! We had specially brought our gym gear (running shoes and all), swim suits for this trip and had to be disappointed like this. If we had known earlier, we would have booked another hotel that is FULLY FUNCTIONAL. Nothing was mentioned on their hotel website that their recreational facilities are still unavailable when we booked so we feel kinda let down.
Last year, we stayed at the newly-opened MAYA and the experience was worlds apart from the Impiana KLCC. Regretted choosing this hotel. Even the service we received at the ASCOTT when we went there to swim was far superior although we were not their in-house guests. I think exterior reburbishments alone can't bring the guests back. They need to look into upgrading their services too.
Beautiful decor but Fawlty Towers
A work colleague and I spent three days at the Impiana KLCC Hotel Spa last week. It is newly refurbished and very stylish: fab lobby with musicians in the afternoon, nice rooms, modern furniture, wooden floors, great beds and good TVs for watching World Cup action. BUT we enjoyed ourselves mainly because we had such a good laugh at everything which went wrong. Checking in was a nightmare - they didn't recognise our voucher (we'd booked and prepaid in advance), didn't realise we wanted queen beds in each room (as booked), didn't realise we wanted two rooms (as booked), couldn't give us rooms for 45 minutes even though it was 4pm (but didn't offer a seat/drink in the meantime). We were supposed to get a welcome drink and cold towel on arrival but never saw them.
We couldn't find information on hotel facilities and were initially told it was in the leather folders in each room; these were empty and then we were told that the information was still at the printers as the hotel was new (it's been open 6 months - we checked). So then we asked when the pool was open and were told 7am-7pm but when I went to have a swim at 7am, the pool was closed. In fact the sign on the door said it was open from 8am to 5pm. If you ever make it to the pool, it looks interesting through the glass door: it's an infinity pool looking at the Petronas twin towers. The space for the spa was empty as it hasn't been built yet (which may explain the cheap promotional rates!). I needed to use the business facilities but couldn't find out any information about them. I struggled to get the internet access that had been promised and apparently reception were supposed to have given me a network cable when I checked in (I did have net access finally when I trotted back down to reception to get the cable, but not wireless).
Neither my colleague nor I managed a warm/hot shower in the three days we were there. Also, when we showered, the water came out of the shower head and bath tap simultaneously in each bathroom (some sort of plumbing mix-up I guess). The lock fell off my door (the screws simply fell out) and the hotel key card slot fell off the wall in my colleague's room. All this stuff is brand-new! I was locked out of my room late one night (I suspect my hotel card had been misprogrammed as I was given two cards and both wouldn't give me access) and it took about 25 minutes to get this sorted.
Finally, the checkout did provide us with a welcome drink, the hotel tried to charge us for our 2nd nights (although we'd pre-paid for two nights)...
The Tonka Bean cafe was great - good breakfast (included in room rate) and interesting food and drinks available 24 hours. Some of the hotel staff were friendly/good, and some were just stressed and not the least bit focused on the guests. The cafe staff were helpful and laid back.
I'd possibly stay again, but would hope they've ironed out a few issues! The location is opposite the twin towers and KLCC (fab if you like shopping which I don't) and the hotel decor is lovely and somehow more interesting than that of the standard 5 star international - could be anywhere- hotel. But, you do need to maintain your sense of humour; otherwise, book somewhere else.