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- Continental Breakfast
- Room service
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TravelPod Member ReviewsHotel Impero Rome
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Impero Rome
Do not attempt to stay here
My friend and I recently booked a 3-night stay here, which we paid for in advance. On arrival at the hotel reception, which incidentally smelled of boiled cabbage, we were told they had no trace of our booking.
After much kerfuffle, they told us that we could stay at their "sister" hotel for 1 night (6km on the other side of the city!) and then come back to the Impero for the last 3 nights.
Obviously, on a short stay we did not want to move hotels twice. We therefore told them that since they could not honour our booking, we were going elsewhere, and we phoned another hotel from the Time Out guide.
On our return, I took this up with my credit card company. They took over the dispute. The management at the Impero had the nerve to come back and say that we had stayed for the 3 nights!
Fortunately, the other hotel has been able to provide a copy of our receipt, which disproves this.
This place, and its management stinks.
Our family of 3 stayed at the Impero for 3 nights in March, 2003. We found the hotel to be better than we expected for European hotels and would easily consider it a 4-star hotel by Amercian standards. The staff was NOT rude as other commenters have stated (maybe they just provoke rudeness?!) The staff were not "folksy" like some Americans might expect but more business-oriented in caring for their duties at the desk, but certainly not rude. In fact, they were very accommodating for an Asian family with problems checking in before us. The rooms were clean and neat and hot water was always available. The breakfast was adequate--breads, sliced ham and cheese, boiled eggs, cereal and milk, canned prunes and assorted beverages (coffee, tea, juice). NO fresh fruit, unfortunately. 2:00 check-n rule is not bent! If you come early, you are welcomed to leave your luggage (unattended!) in the dining room behind closed doors but accessible by staff or others. So don't leave valuables or unlocked luggage. There is a nice restaurant across the street if you just need to waste a little time before check-in. We felt COMPLETELY safe walking from the train station to our hotel.
Impero was fine....
Good value, ok staff, what more do you want for continental breakfast ???My wife and I and our son stayed at the Impero in April 2004 (Palm Sunday weekend). We booked the hotel at the airport and got an excellent rate (EUR100 per night for two nights). The hotel is very well located and the room (recently refurbished) was comfortable, though small (typical for 3* in any big city). The location is great as you can wander off in any direction and lots of buses will bring you back (lots of buses and both metro lines converge at the Termini). I could not understand other comments about the area. I agree that around the station can be dodgy but the hotel location was fine, just beside the Opera. You have to be careful anywhere in centre of Rome (as in any big city). As regards the the staff, well thats just the way it is in Italy (I love visiting, I would never live there). Lots of nice ristorontes, pizzerias etc in walking distance. Most of the monuments within walking distance. In 2.5 days we saw the Colusseum (go very early to avoid long wait), the forum, Trajon's column and market, Trevi fountain, Pantheon, Pia De Navone, St Peter's Square and lots more. We also enjoyed a nice free concert at the Episcopalian (hope I spelt that right) church on Via Natzionale, two minutes walk from the hotel (they seem to be having a concert there every Sunday evening, you can give a donation if you like). In the end, you visit Rome to see the sights, eat out and soak up the atmos, the hotel is for sleeping and stashing your stuff. We'll be back and I wouldnt mind staying at the Impero again !
Loved the Impero
The room was characteristic European. The beds were comfortable. The bathroom was very modern. The breakfasts were European continental with hard boiled eggs, croissants, pastries, cheese, cereal, juices and coffee. The staff is wonderful and will go out of their way to make your stay comfortable. The hotel is very clean. The staff even cleans the woodwork! The neighborhood restaurants were also very good! I would definitely stay at the Impero again my next time in Rome!
A good place to stay!
My wife and I stayed at the Impero for 9 nights in January 2003 (room 320). The room was very quiet (soundproofed, not facing the street) and the bed extremely comfortable, the rooms looked like they were recently renovated. We found the staff to be very friendly and helpful to our every need, and never encountered any trace of the hostility mentioned in other reviews. The breakfast was good, buffet-style with cereal, pastries, etc, and usually they had it set up before 7 a.m., which is when they tell you breakfast starts, so you could get an even earlier start on Rome.
The Impero is very conveniently located near the terminal metro/bus stops, so you can get around Rome easily. Be careful with your valuables in the main train station! We saw an oriental lady get her purse snatched, and both had other's hands in our pockets on the metro at least once (esp during crowded times in the morning). You won't get mugged in Rome (no real physical danger), but if you don't tuck your valuables away safely, you may lose them! That said, Rome was WONDERFUL!!!!!! Best city I've been to in Europe!!
Worth th price
My family stayed at Hotel Impero between Christmas and New Years. We found the staff to be very nice and helpful, the continental breakfast was normal for hotels such as this.
All in all we enjoyed our short stay here.
Horrible place to stay
Staff is completely rude. They would not honor our prepaid internet reservation from hotels. After 30 minutes of arguing somehow a room suddenly became available (go figure). Breakfast was mass chaos with one waiter running all over the place. There was not enough seating for the number of guests in the hotel. It wasn't good anyways, so we skipped it after the first day. Then our bedcoverings disappeared 2 days into our stay and we were left with a sheet to cover ourselves. We repeatedly asked for our blankets and bedcovers back but the rude front desk staff continually told us that they were on our bed in our room. Do not stay it this hotel. It is completely terrible.
This hotel is terrible. The staff are incredibly rude. It is overpriced for a very mediocre '3 star'. You probably won't even be allowed to stay there - I got booted out on arrival and told to go to their sister hotel, the 'Flower Garden'. The 'Flower Garden' is simply amazingly bad. It must be the worst '3 star' in the whole world. Staff did not even show me where the sister hotel is, carry the bags, or even apologise for the fact that they had double booked, despite the fact that I had booked weeks in advance. Both hotels are in a relatively rough area of town around the back streets of the Termini train station. Only stay here if you are absolutely desperate. It is truly terrible. Oh and the breakfast is appaling - the worst coffe I have ever suffered. A disgrace.
Excellent value and location
Excellent, recently refurbished to a high standard with clean rooms. 5 minute walk from the main train station and only a 10 minute walk to the colosseum and forum. The only downside was that the hotel was full so we had to wait a while for a space at breakfast. Would certainaly use it again.
For the price, this is a good hotel. Rooms were clean and comfortable, though the beds were small. While close to the train station (5 minute walk) it is far enough away to avoid the typical European train station scene. Breakfasts were good, not great. Stayed there 3 nights and everything worked except the last night when we lost both AC and hot water, otherwise I'd rank the hotel higher.
TripAdvisor Reviews Hotel Impero Rome
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