The Imperial Hawaii Resort at Waikiki
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Historical Traveler Reviews The Imperial Hawaii Resort at Waikiki Honolulu
Moldy rooms, unfriendly staff
In June of 2004, we stayed at the Imperial in the Hala Suite on the 8th floor. We had set our reservations up a year in advance and asked for a room above the 17th floor. We confirmed this 3 times before leaving for our trip. When checking in we were given the lowest room they had. We asked the clerk why we were given the bottom floor when we had asked for a room which would be high. She was very rude and said that she had no control over the rooms we were given and that if we wanted to change our location we should contact a number she provided for us. It seems to me that she should have called them for us and asked for another room. After all it is her job to help the customer, but she did not. That was our initial experience, but wait it gets better. We go to our room which sits on top of the Dennys roof. When sitting on the Lanai you smell smoke from their chimneys. So get use to greasey bacon, sausage, and pancake smells. Then we look in the bedrooms. The small bedroom had no air conditioning and was about 95 degrees in the afternoon. When we walked into the room, we looked up and the ceiling had boards nailed to it that were water stained and held in with screws. The same thing in the big bedroom. Huge boards brown and water stained and black mold growing around the edges. Both bathrooms had black mold growing on the ceilings and on the walls. One bathroom when you touched the mold on the ceiling your finger went right through. The mold was the worst part of the rooms. It was scary not knowing if it was toxic mold or not. When sleeping in the big room the view of the ceiling was terrible because you were looking at the boards with brown water stains and mold. We told the manager at the front desk and nothing was done about this. Once again not even offering a different room. The noise at night is loud. There is a bar down stairs and music at top decimal. So if you want a good night sleep don't count on it. My kids said the room reminded them of a ghetto room. The price is cheap for Oahu,but the service and rooms are very poor.
Great location, but you gotta know what to expect
we just stayed at the imperial 7-1 through 7-11.
ok - do not, if you can help it, stay on a lower room on the lewers side of the hotel. unless, you love the smell of denny's. we never got any fresh air that didn't have the smell of breakfast, lunch or dinner. i think they are open 24 hours and it sucks. i questioned guests higher up and they didn't smell denny's though - not fair!! fyi, we stayed on the 7th floor.
we stayed in a hala suite - 2 bedrooms - 2 baths with all the kitchen things (stove, microwave, dishwasher, dishes, etc.) the rooms were small but clean, we had 4 kids in our room and the maid service always managed to clean it up. bless their hearts. the blue carpet is pretty yucky though. it is definitely not a 5 star but it is more spacious than other hotels we have stayed at on lewers for the same price. we did a $5 a day add on and it was so worth it .. unlimited local calls, dvd's, use of the safe.
noise .. well that is a problem too. a lot of bars on lewers equals a lot of yelling and hollering once the buzz kicks in. i live in hermosa and am used to it but i bet a lot of you aren't. so beware. bring earplugs!!
the staff was great - always courteous and definitely patient with kids. the valet service was great too - the smell in the garage they have to work in is dreadful .. tip them well.
and the abc store is practically in the lobby. so anything we didn't have was super easy to grab when fixing dinner or other meals. those stores have pretty much everything .. truly amazing!!
laundry was satisfactory, pool was small but it works. at least it's isolated being on the top of the hotel so you can control the surroundings. the beach is definitely better though. i guess that's good so you don't spend your vacation in hawaii at the pool!!
we had a great time overall. i still prefer maui but waikiki is fun once in a while too. kids love it.
so i hope this helps as i personally appreciate reading all of these reviews to make my travel experience better.
Great Location!! Valet parking great...thanks Lynette
We spent a week here the latter part of April, 2004. Convenient to tour buses, restaurants, beach, everything. Had a problem getting a very important message but management looked into it and promptly explained and corrected problem. Really can't say that the staff, other than valet, was enthusiastic nor cheerful...they were just mediocre. We had a one bedroom with kitchen which was furnished with everything!!! Were were not there to spend a lot of time in the room nor did we want to prepare a gourmet meal. I would not hesitate to recommend this property because of the location. I think the person who said it was filthy and poorly furnished must have the wrong property. Though the furnishings were not lavish and perhaps smaller than what some people might expect, it was suitable for a couple who spent very little time in the room. We enjoyed the ABC store onsite, were disappointed with the Denny's restaurant in the hotel, but there are so many places to eat around there. I have no intention of returning to Hawaii (been there, done that!) but if I needed a place to stay for a week or two on Oahu, I would return to the Imperial. I rate it above average based on location! location! location!
Irked at the Imperial
What a dump! The two-bedroom timeshare was small, poorly funrished, didn't have a kitchen, and the noise from Lewers street is deafening, diesel fumes notwithstanding. The bed barely fit in the second bedroom. The bathroom was so small, we could barely set the toothpaste tube down! Everthing was rusted and dingy. Unbelievealbe! I rate this place in the bottom 5% of all of the places we have ever stayed! Don't take a chance!
The location was great, but the suite was a bit of a disappointment.
The second bedroom did not have a cooling vent in it, and in the late afternoon with the heat of the day, the room was unbearable. Our view was from the 7th floor looking directly on to the roof of Denny's restaurant. The valet service was outstanding!
Not bad, but not that great
We stayed at the Imperial for a week recently. Pros: location - extremely convenient to the beach, to restaurants, to shopping; large room; mostly clean; great view from a certain spot in the room and on the lanai; staff was courteous (though not especially friendly) Cons: bathroom - extremely small and cramped, poor lighting, narrow storage shelves directly above the toilet (be careful nothing falls in), shower water temperature difficult to regulate; we had a pet in our room in the form of a very large cockroach (a good 2 inches long, and add another 3 if you count the antennae)(no exaggeration!); cable was often out completely or poor reception (they were trying to fix this); the pool was disappointing - the supposedly great view was only visible through small windows in the concrete-block wall surrounding the pool area...you could not see the great view from the pool or the deck chairs, you had to stand up and peer out the little windows to see it; staff was not especially friendly (although they were courteous); a surprising amount of street noise (and we were on a pretty high floor) All in all it depends what you want. You absolutely can't beat the location, and what you get for your money is not bad. But, I have stayed in smaller, friendlier, cheaper, just-as-clean, simpler hotels with almost as good a location in Waikiki and have found more aloha there. That's where I'll return next time, not to the Imperial.
The best in Waikiki
My partner and I have just returned from our fifth visit to Hawaii and our first but not our last at the Imperial. What a fantastic find. A great one bedroom apartment, with a full murphy bed right across the road form the most expensive hotel in Waikiki, the Halakalani for less than half the price.I booked the apartment via the internet and the Imperial lived up to everything it promised on line. They gave us a great room with a great view, daily maid service and friendly staff.
You really are made to feel welcome. There are only two comments that I would make. There is a labour dispute happening at present bewteen the hotel and the union and there were some protest marches outside the hotel and secondly the exterior of the building does need a paint.
Having said that it is without doubt the best value in Waikiki. I hope not too many people read this as it may be booked out next year. Thanks again to the Imperial.A fantastic holiday
The Imperial's location is fabulous
The Imperial is steps from the beach and almost everything else we wanted to do while in Waikiki. There is even a store at the entrance where we could buy everything we needed from groceries to souvenirs. We rented a car for only one day during our stay in order to drive around the island. We were very pleased with our Bayan suite, especially the two lanais. It was a little on the small side, but we spent most of our time on the beach and exploring. Most importantly, it was clean! An added bonus was free local calls and free use of the in-room safe. The Imperial staff was very happy to answer all the questions we posed during our week-long stay. We would return to this nice hotel again!
Imperial is Superb!
I travel extensively and have stayed in a variety of accomodations. I first visited the Imperial through an exchange. It is an excellent location, shared by several expensive hotels such as the Sheraton Waikiki. The personnel make you feel like a valued guest, and go out of their way to make you feel at home and to assist you. I enjoyed it there so much that I went home, thought it over and then called to buy a week's unit on a resale. I have never regretted it. I always look forward to returning. Whether for a week or a few days at the daily rate, you will find the Imperial has a variety of accomodations to meet your needs just steps from the beach and easily accessible to all activities.
Great value at Waikiki
Ocean & beach view, less than 300 feet from surf at Waikiki Beach? Would you believe a one week per year timeshare for under $5500 for ownership in fee simple? $430 annual mtnce fee. We could not fly out from Honolulu on 9/11/01 (our wedding anniversary) so we put a dent in our credit card for this unbelievable bargain. Check out what the neighbors (next door Sheraton Waikiki, Royal Hawaiian, etc) asking for comparable suites. Much, much more! Imperial has terrific service, parking, location, amenities. This small hotel right next to the big guys has it all. Three of our friends have bought suites as well. What a fabulous bargain! We strongly endorse Imperial.
TripAdvisor Reviews The Imperial Hawaii Resort at Waikiki Honolulu
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